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CogSci 2024

July 25, 2024

Rotterdam, Netherlands

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Despite computational algorithms outperforming humans in certain tasks, algorithmic advice is less used than human advice (algorithm aversion). Thus, algorithmic advice should be designed to avoid algorithm aversion. However, few studies have discussed the use of advice with an interval (e.g., 60.0 ± 2.0 %), a common format in algorithmic advice. This study confirmed in two behavioral experiments (N = 200) that advice use differed across advisors and that different advisors have a mainly influence on the process by which judges decide whether to ignore advice. Therefore, this study proposed to individualize the advice presentation so that the advice would be such that decreases the rate of judges ignoring the advice. For individualization, we focused on the distance between the advice and the initial judgment, a significant factor in advice utilization. Another behavioral experiment (N = 100) confirmed that our proposed advice design overcomes differences among advisors.

Authors:

Rina Kagawa: University of Tsukuba; Hidehito Honda: The University of Tokyo; Hirokazu Nosato: National Institute of Advanced Industrial Science and Technology (AIST)

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