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Zero-shot transfer learning for Dialogue State Tracking (DST) helps to handle a variety of task-oriented dialogue domains without the cost of collecting in-domain data. Existing works mainly study common data- or model-level augmentation methods to enhance the generalization but fail to effectively decouple semantics of samples, limiting the zero-shot performance of DST. In this paper, we present a simple and effective ``divide, conquer and combine&#39;&#39; solution, which explicitly disentangles the semantics of seen data, and leverages the performance and robustness with the mixture-of-experts mechanism. Specifically, we divide the seen data into semantically independent subsets and train corresponding experts, the newly unseen samples are mapped and inferred with mixture-of-experts with our designed ensemble inference.Extensive experiments on MultiWOZ2.1 upon T5-Adapter show our schema significantly and consistently improves the zero-shot performance, achieving the SOTA on settings without external knowledge, with only 10M trainable parameters.

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ACL 2023

Divide, Conquer, and Combine: Mixture of Semantic-Independent Experts for Zero-Shot Dialogue State Tracking

zero-shot dst

conquer and combine

divide

Zero-shot transfer learning for Dialogue State Tracking (DST) helps to handle a variety of task-oriented dialogue domains without the cost of collecting in-domain data. Existing works mainly study common data- or model-level augmentation methods to enhance the generalization but fail to effectively decouple semantics of samples, limiting the zero-shot performance of DST. In this paper, we present a simple and effective ``divide, conquer and combine'' solution, which explicitly disentangles the semantics of seen data, and leverages the performance and robustness with the mixture-of-experts mechanism. Specifically, we divide the seen data into semantically independent subsets and train corresponding experts, the newly unseen samples are mapped and inferred with mixture-of-experts with our designed ensemble inference.Extensive experiments on MultiWOZ2.1 upon T5-Adapter show our schema significantly and consistently improves the zero-shot performance, achieving the SOTA on settings without external knowledge, with only 10M trainable parameters.

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technical paper

### Welcome to ACL 2023, the 61st Annual Meeting of the Association for Computational Linguistics! 
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The Association for Computational Linguistics (ACL) is the premier international scientific and professional society for people working on computational problems involving human language, a field often referred to as either computational linguistics or natural language processing.

In this paper, we present AfricaPOS, the largest part-of-speech (POS) dataset for 20 typologically diverse African languages. We discuss the challenges in annotating POS for these languages using the universal dependencies (UD) guidelines. We conducted extensive POS baseline experiments using both conditional random field and several multilingual pre-trained language models. We applied various cross-lingual transfer models trained with data available in the UD. Evaluating on the AfricaPOS dataset, we show that choosing the best transfer language(s) in both single-source and multi-source setups greatly improves the POS tagging performance of the target languages, in particular when combined with parameter-fine-tuning methods. Crucially, transferring knowledge from a language that matches the language family and morphosyntactic properties seems to be more effective for POS tagging in unseen languages.

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MasakhaPOS: Part-of-Speech Tagging for Typologically Diverse African languages

Many open-domain dialogue models pre-trained with social media comments can generate coherent replies but have difficulties producing engaging responses. This phenomenon might mainly result from the deficiency of annotated human-human conversations and the misalignment with human preference. In this paper, we propose a novel and efficient framework Diamante to boost the open-domain chatbot, where two kinds of human feedback (including explicit demonstration and implicit preference) are collected and leveraged. By asking annotators to select or amend the model-generated candidate responses, Diamante efficiently collects the human demonstrated responses and constructs a Chinese chit-chat dataset. To enhance the alignment with human preference, Diamante leverages the implicit preference in the data collection process and introduces the generation-evaluation joint training. Comprehensive experiments indicate that the Diamante dataset and joint training paradigm can significantly boost the performance of pre-trained dialogue models. The overall engagingness of the previous state-of-the-art model has been improved remarkably by 50% in Chinese open-domain conversations.

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Towards Boosting the Open-Domain Chatbot with Human Feedback

Africa has over 2000 indigenous languages but they are under-represented in NLP research due to lack of datasets. In recent years, there have been progress in developing labelled corpora for African languages. However, they are often available in a single domain and may not generalize to other domains. In this paper, we focus on the task of sentiment classification for cross-domain adaptation. We create a new dataset, Nollywood movie reviews for five languages widely spoken in Nigeria (English, Hausa, Igbo, Nigerian Pidgin, and Yoruba). We provide an extensive empirical evaluation using classical machine learning methods and pre-trained language models. By leveraging transfer learning, we compare the performance of cross-domain adaptation from Twitter domain, and cross-lingual adaptation from English language. Our evaluation shows that transfer from English in the same target domain leads to more than 5% improvement in accuracy compared to transfer from Twitter in the same language. To further mitigate the domain difference, we leverage machine translation from English to other Nigerian languages, which leads to a further improvement of 7% over cross-lingual evaluation. While machine translation to low-resource languages are often of low quality, our analysis shows that sentiment related words are often preserved.

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NollySenti: Leveraging Transfer Learning and Machine Translation for Nigerian Movie Sentiment Classification

Despite the surprising few-shot performance of in-context learning (ICL), it is still a common practice to randomly sample examples to serve as context. This paper advocates a new principle for ICL: self-adaptive in-context learning. The self-adaption mechanism is introduced to help each sample find an in-context example organization (i.e., selection and permutation) that can derive the correct prediction, thus maximizing performance. To validate the effectiveness of self-adaptive ICL, we propose a general select-then-rank framework and instantiate it with new selection and ranking algorithms. Upon extensive evaluation on eight different NLP datasets, our self-adaptive ICL method achieves a 40% relative improvement over the common practice setting. Further analysis reveals the enormous potential of self-adaptive ICL that it might be able to close the gap between ICL and finetuning given more advanced algorithms. Our code will be released to facilitate future research.

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Self-Adaptive In-Context Learning: An Information Compression Perspective for In-Context Example Selection and Ordering

In-context learning, where pre-trained language models learn to perform tasks from task examples and instructions in their contexts, has attracted much attention in the NLP community. However, the ability of in-context learning is not fully exploited because language models are not explicitly trained to learn in context. To this end, we propose PICL (Pre-training for In-Context Learning), a framework to enhance the language models' in-context learning ability by pre-training the model on a large collection of "intrinsic tasks" in the general plain-text corpus using the simple language modeling objective. PICL encourages the model to infer and perform tasks by conditioning on the contexts while maintaining task generalization of pre-trained models. We evaluate the in-context learning performance of the model trained with PICL on seven widely-used text classification datasets and the Super-NaturalInstrctions benchmark, which contains 100+ NLP tasks formulated to text generation. Our experiments show that PICL is more effective and task-generalizable than a range of baselines, outperforming larger language models with nearly 4x parameters. The code is publicly available at https://github.com/thu-coai/PICL.

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Pre-Training to Learn in Context

Large language models (LMs) beyond a certain scale, demonstrate the emergent capability of generating free-text rationales for their predictions via chain-of-thought (CoT) prompting.While CoT can yield dramatically improved performance, such gains are only observed for sufficiently large LMs. Even more concerning, there is little guarantee that the generated rationales are consistent with LM's predictions or faithfully justify the decisions. In this work, we propose SCOTT, a faithful knowledge distillation method to learn a small, self-consistent CoT model from a teacher model that is orders of magnitude larger. To form better supervision, we elicit rationales supporting the gold answers from a large LM (teacher) by contrastive decoding, which encourages the teacher to generate tokens that become more plausible only when the answer is considered. To ensure faithful distillation, we use the teacher-generated rationales to learn a student LM with a counterfactual reasoning objective, which prevents the student from ignoring the rationales to make inconsistent predictions. Experiments show that while yielding comparable performance, our method leads to a more faithful model than baselines. Further analysis shows that such a model respects the rationales more when making decisions; thus, we can improve its performance more by refining its rationales.

SCOTT: Self-Consistent Chain-of-Thought Distillation

Advances in deep neural models for automatic speech recognition (ASR) have yielded dramatic improvements in ASR quality for resource-rich languages, with English ASR now achieving word error rates comparable to that of human transcribers. The vast majority of the world's languages, however, lack the quantity of data necessary to approach this level of accuracy. In this paper we use four of the most popular ASR toolkits to train ASR models for eleven languages with limited ASR training resources: eleven widely spoken languages of Africa, Asia, and South America, one endangered language of Central America, and three critically endangered languages of North America. We find that no single architecture consistently outperforms any other. These differences in performance so far do not appear to be related to any particular feature of the datasets or characteristics of the languages. These findings have important implications for future research in ASR for under-resourced languages. ASR systems for languages with abundant existing media and available speakers may derive the most benefit simply by collecting large amounts of additional acoustic and textual training data. Communities using ASR to support endangered language documentation efforts, who cannot easily collect more data, might instead focus on exploring multiple architectures and hyperparameterizations to optimize performance within the constraints of their available data and resources.

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An (unhelpful) guide to selecting the best ASR architecture for your under-resourced language

Among the remarkable emergent capabilities of large language models (LMs) is free-text rationalization; beyond certain scale, large LMs are capable of generating seemingly useful rationalizations, which in turn, can dramatically enhance their performances on leaderboards. This phenomenon raises a question: can machine generated rationales also be useful for humans, especially when lay humans try to answer questions based on those machine rationales? We observe that human utility of existing rationales is far from satisfactory and expensive to estimate with human studies. Existing metrics like task performance of the LM generating the rationales or similarity between generated and gold rationales are not good indicators of their human utility. While we observe that certain properties of rationales like conciseness and novelty are correlated with their human utility, estimating them without human involvement is challenging. We show that, by estimating a rationale's helpfulness in answering similar unseen instances, we can measure its human utility to a better extent. We also translate this finding into an automated score, Gen-U, that we propose, which can help improve LMs' ability to generate rationales with better human utility, while maintaining most of its task performance. Lastly, we release all code and collected data with this project.

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Are Machine Rationales (Not) Useful to Humans? Measuring and Improving Human Utility of Free-text Rationales

Understanding interpersonal communication requires, in part, understanding the social context and norms in which a message is said. However, current methods for identifying offensive content in such communication largely operate independent of context, with only a few approaches considering community norms or prior conversation as context. Here, we introduce a new approach to identifying inappropriate communication by explicitly modeling the social relationship between the individuals. We introduce a new dataset of contextually-situated judgments of appropriateness and show that large language models can readily incorporate relationship information to accurately identify appropriateness in a given context. Using data from online conversations and movie dialogues, we provide insight into how the relationships themselves function as implicit norms and quantify the degree to which context-sensitivity is needed in different conversation settings. Further, we also demonstrate that contextual-appropriateness judgments are predictive of other social factors expressed in language such as condescension and politeness.

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Your spouse needs professional help: Determining the Contextual Appropriateness of Messages through Modeling Social Relationships

Communication success relies heavily on reading participants' reactions. Such feedback is especially important for mental health counselors, who must carefully consider the client's progress and adjust their approach accordingly. However, previous NLP research on counseling has mainly focused on studying counselors' intervention strategies rather than their clients' reactions to the intervention. This work aims to fill this gap by developing a theoretically grounded annotation framework that encompasses counselors' strategies and client reaction behaviors. The framework has been tested against a large-scale, high-quality text-based counseling dataset we collected over the past two years from an online welfare counseling platform. Our study show how clients react to counselors' strategies, how such reactions affect the final counseling outcomes, and how counselors can adjust their strategies in response to these reactions. We also demonstrate that this study can help counselors automatically predict their clients' states.

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Divide, Conquer, and Combine: Mixture of Semantic-Independent Experts for Zero-Shot Dialogue State Tracking

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MasakhaPOS: Part-of-Speech Tagging for Typologically Diverse African languages

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