United Arab Emirates

Aiming to ensure chatbot quality by predicting chatbot failure and enabling human-agent collaboration, Machine-Human Chatting Handoff (MHCH) has attracted lots of attention from both industry and academia in recent years. 
However, most existing methods mainly focus on the dialogue context or assist with global satisfaction prediction based on multi-task learning, which ignore the grounded relationships among the causal variables, like the user state and labor cost. These variables are significantly associated with handoff decisions, resulting in prediction bias and cost increasement. 
Therefore, we propose Causal-Enhance Module (CEM) by establishing the causal graph of MHCH based on these two variables, which is a simple yet effective module and can be easy to plug into the existing MHCH methods. 
For the impact of users, we use the user state to correct the prediction bias according to the causal relationship of multi-task. For the labor cost, we train an auxiliary cost simulator to calculate unbiased labor cost through counterfactual learning so that a model becomes cost-aware.
Extensive experiments conducted on four real-world benchmarks demonstrate the effectiveness of CEM in generally improving the performance of existing MHCH methods without any elaborated model crafting.

EMNLP 2022

CEM: Machine-Human Chatting Handoff via Causal-Enhance Module

machine-human chatting handoff

counterfactual

causal graph

poster

## Welcome to EMNLP 2022!
I am delighted to welcome you to EMNLP 2022! I believe this conference has been complicated beyond any precedent. Over the past year, it’s been thrilling to see the organization team approach each new puzzle with creativity and enthusiasm. We hope that those participating in Abu Dhabi as well as those joining remotely will leave the conference feeling newly inspired by the program and newly connected to our ever-growing community. Following EMNLP 2021 and major NLP conferences since, EMNLP 2022 is “hybrid,” serving both virtual and in-person participants.

Our key innovations for EMNLP 2022 include:

* EMNLP 2022 is “hybrid” in a second sense, as well: we allowed both direct and rolling review paper submissions, building on the pilot experiment of EMNLP 2021, which considered a small number of ARR submissions. 
* Familiar from NAACL but new to EMNLP, we’ve added an industry track.
* During the conference, “portals” will link virtual poster sessions to in-person conference participants during poster sessions each day.
* The first ACL-family conference in the United Arab Emirates.

 *Message from Noah A. Smith, University of Washington and Allen Institute for AI, Seattle, Washington, USA* 
***EMNLP 2022 General Chair***
 
[![](https://assets.underline.io/uploads/markdown_image/1/image/9eec7d4a287ee18c278b08229290aa83.png)](https://drive.google.com/file/d/1OlPv6QBeo62VVTughj2jkiLeyHd1WnUt/view)
 
[![](https://assets.underline.io/uploads/markdown_image/1/image/a3db7a768409f05192210d98601edb25.png)](https://emnlp2022.rocket.chat/)

To access this site you need to register. Please register [here](https://2022.emnlp.org/registration/).

Register here

Welcome!
EMNLP 2022 will take place in Abu Dhabi from December 7th to December 11th, 2022. And it will be held in hybrid mode, both online and offline.

Dialog systems are often designed or trained to output human-like responses. However, some responses may be impossible for a machine to truthfully say (e.g. "that movie made me cry"). Highly anthropomorphic responses might make users uncomfortable or implicitly deceive them into thinking they are interacting with a human. 
We collect human ratings on the feasibility of approximately 900 two-turn dialogs sampled from 9 diverse data sources. Ratings are for two hypothetical machine embodiments: a futuristic humanoid robot and a digital assistant. We find that for some data-sources commonly used to train dialog systems, 20-30\% of utterances are not viewed as possible for a machine. Rating is marginally affected by machine embodiment. 
We explore qualitative and quantitative reasons for these ratings. Finally, we build classifiers and explore how modeling configuration might affect output permissibly, and discuss implications for building less falsely anthropomorphic dialog systems.

Robots-Dont-Cry: Understanding Falsely Anthropomorphic Utterances in Dialog Systems

The bloom of the Internet and the recent breakthroughs in deep learning techniques open a new door to AI for E-commence, with a trend of evolving from using a few financial factors such as liquidity and profitability to using more advanced AI techniques to process complex and multi-modal data. In this paper, we tackle the practical problem of restaurant survival prediction. We argue that traditional methods ignore two essential respects, which are very helpful for the task: 1) modeling customer reviews and 2) jointly considering status prediction and result explanation. Thus, we propose a novel joint learning framework for explainable restaurant survival prediction based on the multi-modal data of user-restaurant interactions and users' textual reviews. Moreover, we design a graph neural network to capture the high-order interactions and design a co-attention mechanism to capture the most informative and meaningful signal from noisy textual reviews. Our results on two datasets show a significant and consistent improvement over the SOTA techniques (average 6.8% improvement in prediction and 45.3% improvement in explanation).

A Joint Learning Framework for Restaurant Survival Prediction and Explanation

Aspect-level multimodal sentiment analysis, which aims to identify the sentiment of the target aspect from multimodal data, recently has attracted extensive attention in the community of multimedia and natural language processing. Despite the recent success in textual aspect-based sentiment analysis, existing models mainly focused on utilizing the object-level semantic information in the image but ignore explicitly using the visual emotional cues, especially the facial emotions. How to distill visual emotional cues and align them with the textual content remains a key challenge to solve the problem. In this work, we introduce a face-sensitive image-to-emotional-text translation (FITE) method, which focuses on capturing visual sentiment cues through facial expressions and selectively matching and fusing with the target aspect in textual modality. To the best of our knowledge, we are the first that explicitly utilize the emotional information from images in the multimodal aspect-based sentiment analysis task. Experiment results show that our method achieves state-of-the-art results on the Twitter-2015 and Twitter-2017 datasets. The improvement demonstrates the superiority of our model in capturing aspect-level sentiment in multimodal data with facial expressions.

Face-Sensitive Image-to-Emotional-Text Cross-modal Translation for Multimodal Aspect-based Sentiment Analysis

Prompt learning with immensely large Casual Language Models (CLMs) has been shown promising for attribute-controllable text generation (CTG). However, vanilla prompt tuning tends to imitate training corpus characteristics beyond the control attributes, resulting in a poor generalization ability. Moreover, it is less able to capture the relationship between different attributes, further limiting the control performance. In this paper, we propose a new CTG approach, namely DisCup, which incorporates the attribute knowledge of discriminator to optimize the control-prompts, steering a frozen CLM to produce attribute-specific texts. Specifically, the frozen CLM model, capable of producing multitudinous texts, is first used to generate the next-token candidates based on the context, so as to ensure the diversity of tokens to be predicted. Then, we leverage an attribute-discriminator to select desired/undesired tokens from those candidates, providing the inter-attribute knowledge. Finally, we bridge the above two traits by an unlikelihood objective for prompt-tuning. Extensive experimental results show that DisCup can achieve a new state-of-the-art control performance while maintaining an efficient and high-quality text generation, only relying on around 10 virtual tokens.

DisCup: Discriminator Cooperative Unlikelihood Prompt-tuning for Controllable Text Generation

Few-shot Named Entity Recognition (NER) aims to identify named entities with very little annotated data. Previous methods solve this problem based on token-wise classification, which ignores the information of entity boundaries, and inevitably the performance is affected by the massive non-entity tokens. To this end, we propose a seminal span-based prototypical network (SpanProto) that tackles few-shot NER via a two-stage approach, including span extraction and mention classification. 
In the span extraction stage, we transform the sequential tags into a global boundary matrix, enabling the model to focus on the explicit boundary information. For mention classification, we leverage prototypical learning to capture the semantic representations for each labeled span and make the model better adapt to novel-class entities. To further improve the model performance, we split out the false positives generated by the span extractor but not labeled in the current episode set, and then present a margin-based loss to separate them from each prototype region. Experiments over multiple benchmarks demonstrate that our model outperforms strong baselines by a large margin.

SpanProto: A Two-stage Span-based Prototypical Network for Few-shot Named Entity Recognition

In the presented study, we discover that the so-called "transition freedom” metric appears superior for unsupervised tokenization purposes in comparison to statistical metrics such as mutual information and conditional probability, providing F-measure scores in range from 0.71 to 1.0 across explored multilingual corpora. We find that different languages require different offshoots of that metric (such as derivative, variance, and "peak values”) for successful tokenization. Larger training corpora do not necessarily result in better tokenization quality, while compressing the models by eliminating statistically weak evidence tends to improve performance. The proposed unsupervised tokenization technique provides quality better than or comparable to lexicon-based ones, depending on the language.

Unsupervised Tokenization Learning

Query-focused summarization has been considered as an important extension for text summarization. It aims to generate a concise highlight for a given query. Different from text summarization, query-focused summarization has long been plagued by the problem of lacking high-quality large-scale datasets. In this paper, we investigate the idea that whether we can integrate and transfer the knowledge of text summarization and question answering to assist the few-shot learning in query-focused summarization. Here, we propose prefix-merging, a prefix-based pretraining strategy for few-shot learning in query-focused summarization. Drawn inspiration from prefix-tuning, we are allowed to integrate the task knowledge from text summarization and question answering into a properly designed prefix and apply the merged prefix to query-focused summarization. With only a small amount of trainable parameters, prefix-merging outperforms fine-tuning on query-focused summarization. We further discuss the influence of different prefix designs and propose a visualized explanation for how prefix-merging works.

Few-shot Query-Focused Summarization with Prefix-Merging

Knowledge base completion (KBC) has benefitted greatly by learning explainable rules in an human-interpretable dialect such as first-order logic. Rule-based KBC has so far, mainly focussed on learning one of two types of rules: conjunction-of-disjunctions and disjunction-of-conjunctions. We qualitatively show, via examples, that one of these has an advantage over the other when it comes to achieving high quality KBC. To the best of our knowledge, we are the first to propose learning both kinds of rules within a common framework. To this end, we propose to utilize logical neural networks (LNN), a powerful neuro-symbolic AI framework that can express both kinds of rules and learn these end-to-end using gradient-based optimization. Our in-depth experiments show that our LNN-based approach to learning rules for KBC leads to roughly 10% relative improvements, if not more, over SotA rule-based KBC methods. Moreover, by showing how to combine our proposed methods with knowledge graph embeddings we further achieve an additional 7.5% relative improvement.

Logical Neural Networks for Knowledge Base Completion with Embeddings & Rules

Retriever-reader models achieve competitive performance across many different NLP tasks such as open question answering and dialogue conversations. In this work, we notice these models easily overfit the top-rank retrieval passages and standard training fails to reason over the entire retrieval passages. We introduce a learnable passage mask mechanism which desensitizes the impact from the top-rank retrieval passages and prevents the model from overfitting. Controlling the gradient variance with fewer mask candidates and selecting the mask candidates with one-shot bi-level optimization, our learnable regularization strategy enforces the answer generation to focus on the entire retrieval passages. Experiments on different tasks across open question answering, dialogue conversation, and fact verification show that our method consistently outperforms its baselines. Extensive experiments and ablation studies demonstrate that our method can be general, effective, and beneficial for many NLP tasks.

Passage-Mask: A Learnable Regularization Strategy for Retriever-Reader Models

Can machines know what twin prime is? From the composition of this phrase, machines may guess twin prime is a certain kind of prime, but it is still difficult to deduce exactly what twin stands for without additional knowledge. Here, twin prime is a jargon - a specialized term used by experts in a particular field. Explaining jargon is challenging since it usually requires domain knowledge to understand. Recently, there is an increasing interest in extracting and generating definitions of words automatically. However, existing approaches, either extraction or generation, perform poorly on jargon. In this paper, we propose to combine extraction and generation for jargon definition modeling: first extract self- and correlative definitional information of target jargon from the Web and then generate the final definitions by incorporating the extracted definitional information. Our framework is remarkably simple but effective: experiments demonstrate our method can generate high-quality definitions for jargon and outperform state-of-the-art models significantly, e.g., BLEU score from 8.76 to 22.66 and human-annotated score from 2.34 to 4.04.

Content not yet available

CEM: Machine-Human Chatting Handoff via Causal-Enhance Module

Downloads

Next from EMNLP 2022

Robots-Dont-Cry: Understanding Falsely Anthropomorphic Utterances in Dialog Systems

Stay up to date with the latest Underline news!

PRESENTATIONS

CONFERENCES

COMPANY

RESOURCES

Content not yet available

CEM: Machine-Human Chatting Handoff via Causal-Enhance Module

.css-70qvj9{display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;-webkit-align-items:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;}Downloads

Next from EMNLP 2022

Robots-Dont-Cry: Understanding Falsely Anthropomorphic Utterances in Dialog Systems

Stay up to date with the latest Underline news!

PRESENTATIONS

CONFERENCES

COMPANY

RESOURCES

Downloads