Dominican Republic

Chatbot is increasingly thriving in different domains, however, because of unexpected discourse complexity and training data sparseness, its potential distrust hatches vital apprehension. Recently, Machine-Human Chatting Handoff (MHCH), predicting chatbot failure and enabling human-algorithm collaboration to enhance chatbot quality, has attracted increasing attention from industry and academia. In this study, we propose a novel model, Role-Selected Sharing Network (RSSN), which integrates both dialogue satisfaction estimation and handoff prediction in one multi-task learning framework. Unlike prior efforts in dialog mining, by utilizing local user satisfaction as a bridge, global satisfaction detector and handoff predictor can effectively exchange critical information. Specifically, we decouple the relation and interaction between the two tasks by the role information after the shared encoder. Extensive experiments on two public datasets demonstrate the effectiveness of our model.

EMNLP 2021

A Role-Selected Sharing Network for Joint Machine-Human Chatting Handoff and Service Satisfaction Analysis

EMNLP 2021 is planned to be a hybrid event in Punta Cana, Dominican Republic, with both on-site and fully virtual participation possible. The experience for on-site participants would closely approximate a normal pre-COVID *ACL conference, with 5-6 thematically organized parallel sessions and live Q/A and interactive discussion immediately after the talks. Presentations by virtual participants will be equitably interleaved with those of on-site participants, projected on the auditorium screens as if on-site, and also followed immediately by live Q/A and interactive discussion at a time during reasonable waking hours for the virtual presenter. For all participants, on-site and virtual, who are unable to attend a session due to either time-zone issues or because they are participating in another session live, talk recordings and slides will be available online at a minimum after the live presentation (and in many cases before as well), and questions may be submitted in advance on session-specific discussion boards and answered live in session with the usual visual aids if desired.

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EMNLP 2021 is planned to be a hybrid event in Punta Cana, Dominican Republic, with both on-site and fully virtual participation possible.

poster

Back-translation (BT) of target monolingual corpora is a widely used data augmentation strategy for neural machine translation (NMT), especially for low-resource language pairs. To improve effectiveness of the available BT data, we introduce HintedBT -- a family of techniques which provides hints (through tags) to the encoder and decoder. First, we propose a novel method of using both high and low quality BT data by providing hints (as source tags on the encoder) to the model about the quality of each source-target pair. We don't filter out low quality data but instead show that these hints enable the model to learn effectively from noisy data. Second, we address the problem of predicting whether a source token needs to be translated or transliterated to the target language, which is common in cross-script translation tasks (i.e., where source and target do not share the written script). For such cases, we propose training the model with additional hints (as target tags on the decoder) that provide information about the operation required on the source (translation or both translation and transliteration). We conduct experiments and detailed analyses on standard WMT benchmarks for three cross-script low/medium-resource language pairs: {Hindi,Gujarati,Tamil}-to-English. Our methods compare favorably with five strong and well established baselines. We show that using these hints, both separately and together, significantly improves translation quality and leads to state-of-the-art performance in all three language pairs in corresponding bilingual settings.

HintedBT: Augmenting Back-Translation with Quality and Transliteration Hints

Machine translation is generally understood as generating one target text from an input source document. In this paper, we consider a stronger requirement: to jointly generate two texts so that each output side effectively depends on the other. As we discuss, such a device serves several practical purposes, from multi-target machine translation to the generation of controlled variations of the target text. We present an analysis of possible implementations of dual decoding, and experiment with four applications. Viewing the problem from multiple angles allows us to better highlight the challenges of dual decoding and to also thoroughly analyze the benefits of generating matched, rather than independent, translations.

One Source, Two Targets: Challenges and Rewards of Dual Decoding

It has been shown for English that discrete and soft prompting perform strongly in few-shot learning with pretrained language models (PLMs). In this paper, we show that discrete and soft prompting perform better than finetuning in multilingual cases: Crosslingual transfer and in-language training of multilingual natural language inference. For example, with 48 English training examples, finetuning obtains 33.74% accuracy in crosslingual transfer, barely surpassing the majority baseline (33.33%). In contrast, discrete and soft prompting outperform finetuning, achieving 36.43% and 38.79%. We also demonstrate good performance of prompting with training data in multiple languages other than English.

Discrete and Soft Prompting for Multilingual Models

Multimodal machine translation (MMT) systems have been shown to outperform their text-only neural machine translation (NMT) counterparts when visual context is available. However, recent studies have also shown that the performance of MMT models is only marginally impacted when the associated image is replaced with an unrelated image or noise, which suggests that the visual context might not be exploited by the model at all. We hypothesize that this might be caused by the nature of the commonly used evaluation benchmark, also known as Multi30K, where the translations of image captions were prepared without actually showing the images to human translators. In this paper, we present a qualitative study that examines the role of datasets in stimulating the leverage of visual modality and we propose methods to highlight the importance of visual signals in the datasets which demonstrate improvements in reliance of models on the source images. Our findings suggest the research on effective MMT architectures is currently impaired by the lack of suitable datasets and careful consideration must be taken in creation of future MMT datasets, for which we also provide useful insights.

Vision Matters When It Should: Sanity Checking Multimodal Machine Translation Models

Multilingual NMT has become an attractive solution for MT deployment in production. But to match bilingual quality, it comes at the cost of larger and slower models. In this work, we consider several ways to make multilingual NMT faster at inference without degrading its quality. We experiment with several “light decoder" architectures in two 20-language multi-parallel settings: small-scale on TED Talks and large-scale on ParaCrawl. Our experiments demonstrate that combining a shallow decoder with vocabulary filtering leads to more than 2x faster inference with no loss in translation quality. We validate our findings with BLEU and chrF (on 380 language pairs), robustness evaluation and human evaluation.

Efficient Inference for Multilingual Neural Machine Translation

Even though large pre-trained multilingual models (e.g. mBERT, XLM-R) have led to significant performance gains on a wide range of cross-lingual NLP tasks, success on many downstream tasks still relies on the availability of sufficient annotated data. Traditional fine-tuning of pre-trained models using only a few target samples can cause over-fitting. This can be quite limiting as most languages in the world are under-resourced. In this work, we investigate cross-lingual adaptation using a simple nearest neighbor few-shot ($<15$ samples) inference technique for classification tasks. We experiment using a total of 16 distinct languages across two NLP tasks- XNLI and PAWS-X. Our approach consistently improves traditional fine-tuning using only a handful of labeled samples in target locales. We also demonstrate its generalization capability across tasks.

Nearest Neighbour Few-Shot Learning for Cross-lingual Classification

We explore the impact of leveraging the relatedness of languages that belong to the same family in NLP models using multilingual fine-tuning. We hypothesize and validate that multilingual fine-tuning of pre-trained language models can yield better performance on downstream NLP applications, compared to models fine-tuned on individual languages. A first of its kind detailed study is presented to track performance change as languages are added to a base language in a graded and greedy (in the sense of best boost of performance) manner; which reveals that careful selection of subset of related languages can significantly improve performance than utilizing all related languages. The Indo-Aryan (IA) language family is chosen for the study, the exact languages being Bengali, Gujarati, Hindi, Marathi, Oriya, Punjabi and Urdu. The script barrier is crossed by simple rule-based transliteration of the text of all languages to Devanagari. Experiments are performed on mBERT, IndicBERT, MuRIL and two RoBERTa-based LMs, the last two being pre-trained by us. Low resource languages, such as Oriya and Punjabi, are found to be the largest beneficiaries of multilingual fine-tuning. Textual Entailment, Entity Classification, Section Title Prediction, tasks of IndicGLUE and POS tagging form our test bed. Compared to monolingual fine tuning we get relative performance improvement of up to 150\% in the downstream tasks. The surprise take-away is that for any language there is a particular combination of other languages which yields the best performance, and any additional language is in fact detrimental.

Role of Language Relatedness in Multilingual Fine­-tuning of Language Models: A Case Study in Indo-­Aryan Languages

Traditional hand-crafted linguistically-informed features have often been used for distinguishing between translated and original non-translated texts. By contrast, to date, neural architectures without manual feature engineering have been less explored for this task. In this work, we (i) compare the traditional feature-engineering-based approach to the feature-learning-based one and (ii) analyse the neural architectures in order to investigate how well the hand-crafted features explain the variance in the neural models' predictions. We use pre-trained neural word embeddings, as well as several end-to-end neural architectures in both monolingual and multilingual settings and compare them to feature-engineering-based SVM classifiers. We show that (i) neural architectures outperform other approaches by more than 20 accuracy points, with the BERT-based model performing the best in both the monolingual and multilingual settings; (ii) while many individual hand-crafted translationese features correlate with neural model predictions, feature importance analysis shows that the most important features for neural and classical architectures differ; and (iii) our multilingual experiments provide empirical evidence for translationese universals across languages.

Comparing Feature-Engineering and Feature-Learning Approaches for Multilingual Translationese Classification

Neural Machine Translation (NMT) is known to suffer from a beam-search problem: after a certain point, increasing beam size causes an overall drop in translation quality. This effect is especially pronounced for long sentences. While much work was done analyzing this phenomenon, primarily for autoregressive NMT models, there is still no consensus on its underlying cause. In this work, we analyze errors that cause major quality degradation with large beams in NMT and Automatic Speech Recognition (ASR). We show that a factor that strongly contributes to the quality degradation with large beams is dataset length-bias - NMT datasets are strongly biased towards short sentences. To mitigate this issue, we propose a new data augmentation technique -- Multi-Sentence Resampling (MSR). This technique extends the training examples by concatenating several sentences from the original dataset to make a long training example. We demonstrate that MSR significantly reduces degradation with growing beam size and improves final translation quality on the IWSTL15 En-Vi, IWSTL17 En-Fr, and WMT14 En-De datasets.

Multi-Sentence Resampling: A Simple Approach to Alleviate Dataset Length Bias and Beam-Search Degradation

Fine-grained control of machine translation (MT) outputs along multiple attributes is critical for many modern MT applications and is a requirement for gaining users' trust. A standard approach for exerting control in MT is to prepend the input with a special tag to signal the desired output attribute. Despite its simplicity, attribute tagging has several drawbacks: continuous values must be binned into discrete categories, which is unnatural for certain applications; interference between multiple tags is poorly understood. We address these problems by introducing vector-valued interventions which allow for fine-grained control over multiple attributes simultaneously via a weighted linear combination of the corresponding vectors. In experiments with three attributes (length, politeness and monotonicity) and two language pairs (English to German and Japanese) our models achieve better control over a wider range of tasks compared to tagging, and translation quality does not degrade when no control is requested.

A Role-Selected Sharing Network for Joint Machine-Human Chatting Handoff and Service Satisfaction Analysis

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HintedBT: Augmenting Back-Translation with Quality and Transliteration Hints

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A Role-Selected Sharing Network for Joint Machine-Human Chatting Handoff and Service Satisfaction Analysis

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Next from EMNLP 2021

HintedBT: Augmenting Back-Translation with Quality and Transliteration Hints

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SPECTRA: Sparse Structured Text Rationalization

Stay up to date with the latest Underline news!

PRESENTATIONS

CONFERENCES

COMPANY

RESOURCES

Downloads