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The interaction of conversational systems with users poses an exciting opportunity for improving them after deployment, but little evidence has been provided of its feasibility. In most applications, users are not able to provide the correct answer to the system, but they are able to provide binary (correct, incorrect) feedback. In this paper we propose feedback-weighted learning based on importance sampling to improve upon an initial supervised system using binary user feedback. We perform simulated experiments on document classification (for development) and Conversational Question Answering datasets like QuAC and DoQA, where binary user feedback is derived from gold annotations. The results show that our method is able to improve over the initial supervised system, getting close to a fully-supervised system that has access to the same labeled examples in in-domain experiments (QuAC), and even matching in out-of-domain experiments (DoQA). Our work opens the prospect to exploit interactions with real users and improve conversational systems after deployment.

COLING 2020

Improving Conversational Question Answering Systems after Deployment using Feedback-Weighted Learning

improving after deployment

conversational qa

lifelong learning

question answering

stages 

COLING, the International Conference on Computational Linguistics, is one of the premier conferences for natural language processing and computational linguistics. Often grouped within the field of artificial intelligence, but actually pre-dating the development of artificial intelligence, advances in computational linguistics and natural language processing are now some of the major drivers behind the use of artificial intelligence for commercial and social applications – for example, on-line search, machine translation and with voice-assisted conversational devices.

First established in 1965, the biennial COLING conference is held in diverse parts of the globe and attracts participants from both top-ranked research centers and emerging countries. Today, the most important developments in our field are taking place not only in universities and academic research institutes, but also in industrial research departments and in technological startups. COLING conferences provide opportunities for all these communities to showcase their exciting developments.

COLING, the International Conference on Computational Linguistics, is one of the premier conferences for natural language processing and computational linguistics. Often grouped within the field of artificial intelligence, but actually pre-dating the development of artificial intelligence, advances in computational linguistics and natural language processing are now some of the major drivers behind the use of artificial intelligence for commercial and social applications – for example, on-line search, machine translation and with voice-assisted conversational devices.

technical paper

Questions under Discussion (QUD; Roberts, 2012) are emerging as a conceptually fruitful approach to spelling out the connection between the information structure of a sentence and the nature of the discourse in which the sentence can function. To make this approach useful for analyzing authentic data, Riester, Brunetti & De Kuthy (2018) presented a discourse annotation framework based on explicit pragmatic principles for determining a QUD for every assertion in a text. De Kuthy et al. (2018) demonstrate that this supports more reliable discourse structure
annotation, and Ziai and Meurers (2018) show that based on explicit questions, automatic focus annotation becomes feasible. But both approaches are based on manually specified questions.
In this paper, we present an automatic question generation approach to partially automate QUD annotation by generating all potentially relevant questions for a given sentence. While transformation rules can concisely capture the typical question formation process, a rule-based approach is not sufficiently robust for authentic data. We therefore employ the transformation rules to generate
a large set of sentence-question-answer triples and train a neural question generation model on them to obtain both systematic question type coverage and robustness.

Towards automatically generating Questions under Discussion
to link information and discourse structure

This paper studies the effects of word-level linguistic annotations in under-resourced neural machine translation, for which there is incomplete evidence in the literature. The study covers eight language pairs, different training corpus sizes, two architectures and three types of annotation: dummy tags (with no linguistic information at all), part-of-speech tags, and morpho-syntactic description tags, which consist of part of speech and morphological features. These linguistic annotations are interleaved in the input or output streams as a single tag placed before each word. In order to measure the performance under each scenario, we use automatic evaluation metrics and perform automatic error classification. Our experiments show that, in general, source-language annotations are helpful and morpho-syntactic descriptions outperform part of speech for some language pairs. On the contrary, when words are annotated in the target language, part-of-speech tags systematically outperform morpho-syntactic description tags in terms of automatic evaluation metrics, even though the use of morpho-syntactic description tags improves the grammaticality of the output. We provide a detailed analysis of the reasons behind this result.

Understanding the effects of word-level linguistic annotations in under-resourced neural machine translation

CommonsenseQA is a task in which a correct answer is predicted through commonsense reasoning with pre-defined knowledge. To shed light upon the semantic interpretation of the question, we propose an AMR-ConceptNet-Pruned (ACP) graph. The ACP graph is pruned from a full integrated graph encompassing Abstract Meaning Representation (AMR) graph generated from input questions and an external commonsense knowledge graph, ConceptNet (CN). Then the ACP graph is exploited to interpret the reasoning path as well as to predict the correct answer on the CommonsenseQA task.

I Know What You Asked: Graph Path Learning using AMR for Commonsense Reasoning

Automatic Speech Recognition (ASR) systems are increasingly powerful and more accurate, but also more numerous with several options existing currently as a service (e.g. Google, IBM, and Microsoft). Currently the most stringent standards for such systems are set within the context of their use in, and for, Conversational AI technology. These systems are expected to operate incrementally in real-time, be responsive, stable, and robust to the pervasive yet peculiar characteristics of conversational speech such as disfluencies and overlaps. In this paper we evaluate the most popular of such systems with metrics and experiments designed with these standards in mind. We also evaluate the speaker diarization (SD) capabilities of the same systems which will be particularly important for dialogue systems designed to handle multi-party interaction. We found that Microsoft has the leading incremental ASR system which preserves disfluent materials and IBM has the leading incremental SD system in addition to the ASR that is most robust to speech overlaps. Google strikes a balance between the two but none of these systems are yet suitable to reliably handle natural spontaneous conversations in real-time.

A Comprehensive Evaluation of Incremental Speech Recognition and Diarization for Conversational AI

We conduct a linguistic analysis of recent metaphor recognition systems. We show that their performance, although reaching high F-scores, has considerable gaps from a linguistic perspective. First, they perform substantially worse on unconventional metaphors than on conventional ones. Second, they struggle with handling rarer word types. Thus, a large part of the systems’ success is due to optimising the disambiguation of conventionalised, metaphoric word senses for specific words instead of modelling general properties of metaphors. As a positive result, the systems show increasing capabilities to recognise metaphoric readings of unseen words if synonyms or morphological variations of these words have been seen before.

An analysis of language models for metaphor recognition

In community-edited resources such as wikiHow, sentences are subject to revisions on a daily basis. Recent work has shown that resulting improvements over time can be modelled computationally, assuming that each revision contributes to the improvement. We take a closer look at a subset of such revisions, for which we attempt to improve a computational model and validate in how far the assumption that ‘revised means better’ actually holds. The subset of revisions considered here are noun substitutions, which often involve interesting semantic relations, including synonymy, antonymy and hypernymy. Despite the high semantic relatedness, we find that a supervised classifier can distinguish the revised version of a sentence from an original version with an accuracy close to 70%, when taking context into account. In a human annotation study, we observe that annotators identify the revised sentence as the ‘better version’ with similar performance. Our analysis reveals a fair agreement among annotators when a revision improves fluency. In contrast, noun substitutions that involve common lexical-semantic relationships are often perceived as being equally good or tend to cause disagreements. While these findings are also reflected in classification scores, a comparison of results shows that our model fails in cases where humans can resort to factual knowledge or intuitions about the required level of specificity.

What can we learn from noun substitions in revision histories?

"Classifiers trained on auxiliary probing tasks are a popular tool to analyze the representations learned by neural sentence encoders such as BERT and ELMo. While many authors are aware of the difficulty to distinguish between ``extracting the linguistic structure encoded in the representations'' and ``learning the probing task,'' the validity of probing methods calls for further research. Using a neighboring word identity prediction task, we show that the token embeddings learned by neural sentence encoders contain a significant amount of information about the exact linear context of the token, and hypothesize that, with such information, learning standard probing tasks may be feasible even without additional linguistic structure.
We develop this hypothesis into a framework in which analysis efforts can be scrutinized and argue that, with current models and baselines, conclusions that representations contain linguistic structure are not well-founded. Current probing methodology, such as restricting the classifier's expressiveness or using strong baselines, can help to better estimate the complexity of learning, but not build a foundation for speculations about the nature of the linguistic structure encoded in the learned representations."

Classifier Probes May Just Learn from Linear Context Features

In this presentation, I will talk about a novel sentiment classification model for the problem of learning a sequence of sentiment classification tasks. After each sentiment classification task is learned, its knowledge is retained to help future task learning. Following this setting, we explore attention neural networks and propose a Bayes-enhance Lifelong Attention Network. Experimental results on product reviews from Amazon show its effectiveness.

Bayes-enhanced Lifelong Attention Networks for Sentiment Classification

While state-of-the-art models that rely upon massively multilingual pretrained encoders achieve sample efficiency in downstream applications, they still require abundant amounts of unlabelled text. Nevertheless, most of the world's languages lack such resources. Hence, we investigate a more radical form of unsupervised knowledge transfer in the absence of linguistic data. In particular, for the first time we pretrain neural networks via emergent communication from referential games. Our key assumption is that grounding communication on images---as a crude approximation of real-world environments---inductively biases the model towards learning natural languages. On the one hand, we show that this substantially benefits machine translation in few-shot settings. On the other hand, this also provides an extrinsic evaluation protocol to probe the properties of emergent languages \textit{ex vitro}. Intuitively, the closer they are to natural languages, the higher the gains from pretraining on them should be. For instance, in this work we measure the influence of communication success and maximum sequence length on downstream performances. Finally, we introduce a customised adapter layer and annealing strategies for the regulariser of maximum-a-posteriori inference during fine-tuning. These turn out to be crucial to facilitate knowledge transfer and prevent catastrophic forgetting. Compared to a recurrent baseline, our method yields gains of $59.0\%$$\sim$$147.6\%$ in BLEU score with only $500$ NMT training instances and $65.1\%$$\sim$$196.7\%$ with $1,000$ NMT training instances across four language pairs. These proof-of-concept results reveal the potential of emergent communication pretraining for both natural language processing tasks in resource-poor settings and extrinsic evaluation of artificial languages.

Emergent Communication Pretraining for Few-Shot Machine Translation

Popular approaches to natural language processing create word embeddings based on textual co-occurrence patterns, but often ignore embodied, sensory aspects of language. Here, we intro- duce the Python package comp-syn, which provides grounded word embeddings based on the perceptually uniform color distributions of Google Image search results. We demonstrate that comp-syn significantly enriches models of distributional semantics. In particular, we show that (1) comp-syn predicts human judgments of word concreteness with greater accuracy and in a more interpretable fashion than word2vec using low-dimensional word–color embeddings, and (2) comp-syn performs comparably to word2vec on a metaphorical vs. literal word- pair classification task. comp-syn is open-source on PyPi and is compatible with mainstream machine-learning Python packages. Our package release includes word–color embeddings for over 40,000 English words, each associated with crowd-sourced word concreteness judgments.


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