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Most research on question answering focuses on the pre-deployment stage; i.e., building an accurate model for deployment. In this paper, we ask the question: Can we improve QA systems further post-deployment based on user interactions? We focus on two kinds of improvements: 1) improving the QA system&#39;s performance itself, and 2) providing the model with the ability to explain the correctness or incorrectness of an answer. We collect a retrieval-based QA dataset, FeedbackQA, which contains interactive feedback from users. We collect this dataset by deploying a base QA system to crowdworkers who then engage with the system and provide feedback on the quality of its answers. The feedback contains both structured ratings and unstructured natural language explanations. We train a neural model with this feedback data that can generate explanations and re-score answer candidates. We show that feedback data not only improves the accuracy of the deployed QA system but also other stronger non-deployed systems. The generated explanations also help users make informed decisions about the correctness of answers.

ACL 2022

Using Interactive Feedback to Improve the Accuracy and Explainability of Question Answering Systems Post-Deployment

interactive question answering

explanation

# Welcome everyone to ACL 2022!

The 60th Annual Meeting of the Association for Computational Linguistics is taking place May 22-27, 2022 as a hybrid event, in Dublin and online. We are happy to welcome all of you to this anniversary edition with an almost 50-50 in-person and virtual participation. 
The main conference program features oral presentations, in-person and virtual posters and demo sessions, a plenary session for our best paper presentations and awards, three amazing keynote events and two new initiatives of invited talks: Spotlight Talks for Young Rising Stars (STIRS) and The Next Big Idea Talks. Posters (including Findings of ACL 2022) and demos are grouped by areas for both the in-person and the virtual sessions. For the virtual component, the talks will be on Zoom and the posters and the demos will be in GatherTown. The Student Research Workshop will have an oral session and a poster session as part of Poster Session 1. The program also features eight Tutorials and 28 Workshops. 

 
We wish you a wonderful conference! 
[**The ACL 2022 Organizing Committee**](https://www.2022.aclweb.org/organisers)
 
[**Conference Handbook**](https://drive.google.com/file/d/1_BUCMfhMVrjG9E2e71aHdHeE28KSje0l/view?usp=sharing) 
[**Mini Handbook**](https://drive.google.com/file/d/1qlBKl0wzmlVF1oCeMQl3BahLd9nLP5Ce/view?usp=sharing) 
[**Posters and Demo guides**](https://drive.google.com/file/d/1UucMAoCNncIOaH1rMMDa0owuG9qgvJTG/view?usp=sharing)

The Association for Computational Linguistics (ACL) is the premier international scientific and professional society for people working on computational problems involving human language, a field often referred to as either computational linguistics or natural language processing (NLP). 

Most research on question answering focuses on the pre-deployment stage; i.e., building an accurate model for deployment. In this paper, we ask the question: Can we improve QA systems further post-deployment based on user interactions? We focus on two kinds of improvements: 1) improving the QA system's performance itself, and 2) providing the model with the ability to explain the correctness or incorrectness of an answer. We collect a retrieval-based QA dataset, FeedbackQA, which contains interactive feedback from users. We collect this dataset by deploying a base QA system to crowdworkers who then engage with the system and provide feedback on the quality of its answers. The feedback contains both structured ratings and unstructured natural language explanations. We train a neural model with this feedback data that can generate explanations and re-score answer candidates. We show that feedback data not only improves the accuracy of the deployed QA system but also other stronger non-deployed systems. The generated explanations also help users make informed decisions about the correctness of answers.

poster

Transformer architectures have achieved state- of-the-art results on a variety of natural language processing (NLP) tasks. However, their attention mechanism comes with a quadratic complexity in sequence lengths, making the computational overhead prohibitive, especially for long sequences. Attention context can be seen as a random-access memory with each token taking a slot. Under this perspective, the memory size grows linearly with the sequence length, and so does the overhead of reading from it. One way to improve the efficiency is to bound the memory size. We show that disparate approaches can be subsumed into one abstraction, attention with bounded-memory control (ABC), and they vary in their organization of the memory. ABC reveals new, unexplored possibilities. First, it connects several efficient attention variants that would otherwise seem apart. Second, this abstraction gives new insights—an established approach (Wang et al., 2020b) previously thought to not be applicable in causal attention, actually is. Last, we present a new instance of ABC, which draws inspiration from existing ABC approaches, but replaces their heuristic memory-organizing functions with a learned, contextualized one. Our experiments on language modeling, machine translation, and masked language model finetuning show that our approach outperforms previous efficient attention models; compared to the strong transformer baselines, it significantly improves the inference time and space efficiency with no or negligible accuracy loss.

ABC: Attention with Bounded-memory Control

Online alignment in machine translation refers to the task of aligning a target word to a source word when the target sequence has only been partially decoded. Good online alignments facilitate important applications such as lexically constrained translation where user-defined dictionaries are used to inject lexical constraints into the translation model. We propose a novel posterior alignment technique that is truly online in its execution and superior in terms of alignment error rates compared to existing methods. Our proposed inference technique jointly considers alignment and token probabilities in a principled manner and can be seamlessly integrated within existing constrained beam-search decoding algorithms. On five language pairs, including two distant language pairs, we achieve consistent drop in alignment error rates. When deployed on seven lexically constrained translation tasks, we achieve significant improvements in BLEU specifically around the constrained positions.

Accurate Online Posterior Alignments for Principled Lexically-Constrained Decoding

Multi-encoder models are a broad family of context-aware neural machine translation systems that aim to improve translation quality by encoding document-level contextual information alongside the current sentence. The context encoding is undertaken by contextual parameters, trained on document-level data. In this work, we discuss the difficulty of training these parameters effectively, due to the sparsity of the words in need of context (i.e., the training signal), and their relevant context. We propose to pre-train the contextual parameters over split sentence pairs, which makes an efficient use of the available data for two reasons. Firstly, it increases the contextual training signal by breaking intra-sentential syntactic relations, and thus pushing the model to search the context for disambiguating clues more frequently. Secondly, it eases the retrieval of relevant context, since context segments become shorter.
We propose four different splitting methods, and evaluate our approach with BLEU and contrastive test sets. Results show that it consistently improves learning of contextual parameters, both in low and high resource settings.

Divide and Rule: Effective Pre-Training for Context-Aware Multi-Encoder Translation Models

Automated simplification models aim to make input texts more readable. Such methods have the potential to make complex information accessible to a wider audience, e.g., providing access to recent medical literature which might otherwise be impenetrable for a lay reader. However, such models risk introducing errors into automatically simplified texts, for instance by inserting statements unsupported by the corresponding original text, or by omitting key information. Providing more readable but inaccurate versions of texts may in many cases be worse than providing no such access at all. The problem of factual accuracy (and the lack thereof) has received heightened attention in the context of summarization models, but the factuality of automatically simplified texts has not been investigated. We introduce a taxonomy of errors that we use to analyze both references drawn from standard simplification datasets, and state-of-the-art model outputs. We find that errors often appear in both that are not captured by existing evaluation metrics, motivating a need for research into ensuring the factual accuracy of automated simplification models.

Evaluating Factuality in Text Simplification

We introduce a data-driven approach to generating derivation trees from meaning representation graphs with probabilistic synchronous hyperedge replacement grammar (PSHRG). SHRG has been used to produce meaning representation graphs from texts and syntax trees, but little is known about its viability on the reverse. In particular, we experiment on Dependency Minimal Recursion Semantics (DMRS) and adapt PSHRG as a formalism that approximates the semantic composition of DMRS graphs and simultaneously recovers the derivations that license the DMRS graphs. Consistent results are obtained as evaluated on a collection of annotated corpora. This work reveals the ability of PSHRG in formalizing a syntax–semantics interface, modelling compositional graph-to-tree translations, and channelling explainability to surface realization.

Semantic Composition with PSHRG for Derivation Tree Reconstruction from Graph-Based Meaning Representations

Controlled text perturbation is useful for evaluating and improving model generalizability. However, current techniques rely on training a model for every target perturbation, which is expensive and hard to generalize. We present Tailor, a semantically-controlled text generation system. Tailor builds on a pretrained seq2seq model and produces textual outputs conditioned on control codes derived from semantic representations. We craft a set of operations to modify the control codes, which in turn steer generation towards targeted attributes. These operations can be further composed into higher-level ones, allowing for flexible perturbation strategies. We demonstrate the effectiveness of these perturbations in multiple applications. First, we use Tailor to automatically create high-quality contrast sets for four distinct natural language processing (NLP) tasks. These contrast sets contain fewer spurious artifacts than original test datasets and are complementary to manually annotated contrast sets in their lexical diversity. Second, we show that Tailor perturbations can improve model generalization through data augmentation. Perturbing just ∼2% of training data leads to a 5.8-point gain on an NLI challenge set measuring reliance on syntactic heuristics.

Tailor: Generating and Perturbing Text with Semantic Controls

Recent work has identified properties of pretrained self-attention models that mirror those of dependency parse structures. In particular, some self-attention heads correspond well to individual dependency types. Inspired by these developments, we propose a new competitive mechanism that encourages these attention heads to model different dependency relations. We introduce a new model, the Unsupervised Dependency Graph Network (UDGN), that can induce dependency structures from raw corpora and the masked language modeling task. Experiment results show that UDGN achieves very strong unsupervised dependency parsing performance without gold POS tags and any other external information. The competitive gated heads show a strong correlation with human-annotated dependency types. Furthermore, the UDGN can also achieve competitive performance on masked language modeling and sentence textual similarity tasks.

Unsupervised Dependency Graph Network

Predicting missing facts in a knowledge graph(KG) is crucial as modern KGs are far from complete. Due to labor-intensive human labeling, this phenomenon deteriorates when handling knowledge represented in various languages. In this paper, we explore multilingual KG completion, which leverages limited seed alignment as a bridge, to embrace the collective knowledge from multiple languages. However, language alignment used in prior works is still not fully exploited: (1) alignment pairs are treated equally to maximally push parallel entities to be close, which ignores KG capacity inconsistency; (2) seed alignment is scarce and new alignment identification is usually in a noisily unsupervised manner. To tackle these issues, we propose a novel self-supervised adaptive graph alignment (SSAGA) method. Specifically, SS-AGA fuses all KGs as a whole graph by regarding alignment as a new edge type. As such, information propagation and noise influence across KGs can be adaptively controlled via relation-aware attention weights. Meanwhile, SS-AGA features a new pair generator that dynamically captures potential alignment pairs in a self-supervised paradigm. Extensive experiments on both the public multilingual DBPedia KG and newly-created industrial multilingual Ecommerce KG empirically demonstrate the effectiveness of SS-AGA.

Multilingual knowledge graph completion with self-supervised adaptive graph alignment

Sequence modeling has demonstrated state-of-the-art performance on natural language and document understanding tasks. However, it is challenging to correctly serialize tokens in form-like documents in practice due to their variety of layout patterns. We propose FormNet, a structure-aware sequence model to mitigate the suboptimal serialization of forms. First, we design Rich Attention that leverages the spatial relationship between tokens in a form for more precise attention score calculation. Second, we construct Super-Tokens for each word by embedding representations from their neighboring tokens through graph convolutions. FormNet therefore explicitly recovers local syntactic information that may have been lost during serialization. In experiments, FormNet outperforms existing methods with a more compact model size and less pre-training data, establishing new state-of-the-art performance on CORD, FUNSD and Payment benchmarks.

FormNet: Structural Encoding beyond Sequential Modeling in Form Document Information Extraction

We introduce a method for improving the structural understanding abilities of language models. Unlike previous approaches that finetune the models with task-specific augmentation, we pretrain language models on a collection of task-agnostic corpora to generate structures from text. Our structure pretraining enables zero-shot transfer of the learned knowledge that models have about the structure tasks. We study the performance of this approach on 28 datasets, spanning 10 structure prediction tasks including open information extraction, joint entity and relation extraction, named entity recognition, relation classification, semantic role labeling, event extraction, coreference resolution, factual probe, intent detection, and dialogue state tracking. We further enhance the pretraining with the task-specific training sets. We show that a 10B parameter language model transfers non-trivially to most tasks and obtains state-of-the-art performance on 21 of 28 datasets that we evaluate.

Using Interactive Feedback to Improve the Accuracy and Explainability of Question Answering Systems Post-Deployment

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ABC: Attention with Bounded-memory Control

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