Korea, Republic of

FAQs are important resources to find information. However, especially if a FAQ concerns many question-answer pairs, it can be a difficult and time-consuming job to find the answer you are looking for. A FAQ chatbot can ease this process by automatically retrieving the relevant answer to a user’s question. We present Vac- cinChatNL, a Dutch FAQ corpus on the topic of COVID-19 vaccination. Starting with 50 question-answer pairs we built VaccinChat, a FAQ chatbot, which we used to gather more user questions that were also annotated with the appropriate or new answer classes. This iterative process of gathering user questions, annotating them, and retraining the model with the increased data set led to a corpus that now contains 12,883 user questions divided over 181 answers. We provide the first publicly available Dutch FAQ answering data set of this size with large groups of semantically equivalent human-paraphrased questions. Furthermore, our study shows that before fine-tuning a classifier, continued pre-training of Dutch language models with task- and/or domain-specific data improves classification results. In addition, we show that large groups of semantically similar questions are important for obtaining well-performing intent classification models.

COLING 2022

Domain- and Task-Adaptation for VaccinChatNL, a Dutch COVID-19 FAQ Answering Corpus and Classification Model

faq chatbot

dutch faq corpus

domain adaptation

[![](https://assets.underline.io/uploads/markdown_image/1/image/81a3c0317d24f663b49b996875024d45.png)](https://aclanthology.org/volumes/2022.coling-1/)



### THE CONFERENCE WE KNOW AND WE WANT.
**COLING**, the International Conference on Computational Linguistics, is one of the premier conferences for the natural language processing and computational linguistics.

First established in 1965, the biennial COLING conference is held in diverse parts of the globe and attracts participants from both top-ranked research centers and emerging countries. Today, the most important developments in our field are taking place not only in universities and academic research institutes but also in industrial research departments including tech-startups. COLING provides opportunities for all these communities to showcase their exciting discovery.

In fall of 2022, COLING will be held in Gyeongju in a hybrid format. All participants can either present at the venue site or join virtually. As more people get vaccinated, we are happy to provide safer environments for our colleagues. We believe that COLING 2022 will be one of the conferences, free from the pandemic. The hybrid format gives presenters and sponsors a valuable opportunity to promote their companies in both an online and in-person venue. For the first time in a long time, customers can interact with their sponsor's products first-hand. The online venue, too, gives sponsors the chance to network with those unable to attend the in-person session.

The hybrid format ultimately lends itself to greater exposure for our sponsors: COLING2022 will let you reach more potential partners and customers than ever before!<br><br><br>

To gain access to this event page you are required to register.<br> Find more information and pay the registration fee on event the organizer’s website **[https://coling2022.org/reg](https://coling2022.org/reg)**

COLING, the International Conference on Computational Linguistics, is one of the premier conferences for the natural language processing and computational linguistics.

technical paper

The task of shallow discourse parsing in the Penn Discourse Treebank (PDTB) framework has traditionally been restricted to identifying those relations that are signaled by a discourse connective ("explicit") and those that have no signal at all ("implicit"). The third type, the more flexible group of "AltLex" realizations has been neglected because of its small amount of occurrences in the PDTB2 corpus. Their number has grown significantly in the recent PDTB3, and in this paper, we present the first approaches for recognizing these "alternative lexicalizations". We compare the performance of a pattern-based approach and a sequence labeling model, add an experiment on the pre-classification of candidate sentences, and provide an initial qualitative analysis of the error cases made by both models.

Towards Identifying Alternative-Lexicalization Signals of Discourse Relations

Recently, a new training OAXE loss (Du et al., 2021) has proven effective to ameliorate the effect of multimodality for non-autoregressive translation (NAT), which removes the penalty of word order errors in the standard cross entropy loss. Starting from the intuition that reordering generally occurs between phrases, we extend OAXE by only allowing reordering between ngram phrases and still requiring a strict match of word order within the phrases. Extensive experiments on NAT benchmarks across language pairs and data scales demonstrate the effectiveness and universality of our approach.


ngram-OAXE: Phrase-Based Order-Agnostic Cross Entropy for Non-Autoregressive Machine Translation

We propose a new unsupervised method for lexical substitution using pre-trained language models. Compared to previous approaches that use the generative capability of language models to predict substitutes, our method retrieves substitutes based on the similarity of contextualised and decontextualised word embeddings, i.e. the average contextual representation of a word in multiple contexts. We conduct experiments in English and Italian, and show that our method substantially outperforms strong baselines and establishes a new state-of-the-art without any explicit supervision or fine-tuning. We further show that our method performs particularly well at predicting low-frequency substitutes, and also generates a diverse list of substitute candidates, reducing morphophonetic or morphosyntactic biases induced by article–noun agreement in English and Italian.

Unsupervised Lexical Substitution with Decontextualised Embeddings

The conventional success of textual classification relies on annotated data, and the new paradigm of pre-trained language models (PLMs) still requires a few labeled data for downstream tasks.
However, in real-world applications, label noise inevitably exists in training data, damaging the effectiveness, robustness, and generalization of the models constructed on such data.
Recently, remarkable achievements have been made to mitigate this dilemma in visual data, while only a few explore textual data.
To fill this gap, we present SelfMix, a simple yet effective method, to handle label noise in text classification tasks.
SelfMix uses the Gaussian Mixture Model to separate samples and leverages semi-supervised learning.
Unlike previous works requiring multiple models, our method utilizes the dropout mechanism on a single model to reduce the confirmation bias in self-training and introduces a textual level mixup training strategy.
Experimental results on three text classification benchmarks with different types of text show that the performance of our proposed method outperforms these strong baselines designed for both textual and visual data under different noise ratios and noise types.
Our anonymous code is available at https://github.com/noise-learning/SelfMix.

SelfMix: Robust Learning Against Textual Label Noise with Self-Mixup Training

Social media platforms host discussions about a wide variety of topics that arise everyday. Making sense of all the content and organising it into categories is an arduous task. A common way to deal with this issue is relying on topic modeling, but topics discovered using this technique are difficult to interpret and can differ from corpus to corpus. We present a new task based on tweet topic classification and release two associated datasets. Given a wide range of topics covering the most important discussion points in social media, we provide training and testing data from recent time periods that can be used to evaluate tweet classification models. Moreover, we perform a quantitative evaluation and analysis of current general- and domain-specific language models on the task, which provide more insights on the challenges and nature of the task.

Twitter Topic Classification

ICD coding is designed to assign the disease codes to electronic health records (EHRs) upon discharge, which is crucial for billing and clinical statistics. In an attempt to improve the effectiveness and efficiency of manual coding, many methods have been proposed to automatically predict ICD codes from clinical notes. However, most previous works ignore the decisive information contained in structured medical data in EHRs, which is hard to be captured from the noisy clinical notes. In this paper, we propose a Tree-enhanced Multimodal Attention Network (TreeMAN) to fuse tabular features and textual features into multimodal representations by enhancing the text representations with tree-based features via the attention mechanism. Tree-based features are constructed according to decision trees learned from structured multimodal medical data, which capture the decisive information about ICD coding. We can apply the same multi-label classifier from previous text models to the multimodal representations to predict ICD codes. Experiments on two MIMIC datasets show that our method outperforms prior state-of-the-art ICD coding approaches.

TreeMAN: Tree-enhanced Multimodal Attention Network for ICD Coding

Question answering on knowledge bases (KBQA) poses a unique challenge for semantic parsing research due to two intertwined challenges: large search space and ambiguities in schema linking. Conventional ranking-based KBQA models, which rely on a candidate enumeration step to reduce the search space, struggle with flexibility in predicting complicated queries and have impractical running time. In this paper, we present ArcaneQA, a novel generation-based model that addresses both the large search space and the schema linking challenges in a unified framework with two mutually boosting ingredients: dynamic program induction for tackling the large search space and dynamic contextualized encoding for schema linking. Experimental results on multiple popular KBQA datasets demonstrate the highly competitive performance of ArcaneQA in both effectiveness and efficiency.

ArcaneQA: Dynamic Program Induction and Contextualized Encoding for Knowledge Base Question Answering

The introduction of multimodal information and pretraining technique significantly improves entity recognition from visually-rich documents. However, most of the existing methods pay unnecessary attention to irrelevant regions of the current document while ignoring the potentially valuable information in related documents. To deal with this problem, this work proposes a cross-document semantic enhancement method, which consists of two modules: 1) To prevent distractions from irrelevant regions in the current document, we design a learnable attention mask mechanism, which is used to adaptively filter redundant information in the current document. 2) To further enrich the entity-related context, we propose a cross-document information awareness technique, which enables the model to collect more evidence across documents to assist in prediction. The experimental results on two documents understanding benchmarks covering eight languages demonstrate that our method outperforms the SOTA methods.

Read Extensively, Focus Smartly: A Cross-document Semantic Enhancement Method for Visual Documents NER

Current language models have been criticised for learning language from text alone without connection between words and their meaning. Consequently, multimodal training has been proposed as a way for creating models with better language understanding by providing the lacking connection. We focus on pre-trained multimodal vision-and-language (VL) models for which there already are some results on their language understanding capabilities. An unresolved issue with evaluating the linguistic skills of these models, however, is that there is no established method for adapting them to text-only input without out-of-distribution uncertainty. To find the best approach, we investigate and compare seven possible methods for adapting three different pre-trained VL models to text-only input. Our evaluations on both GLUE and Visual Property Norms (VPN) show that care should be put into adapting VL models to zero-shot text-only tasks, while the models are less sensitive to how we adapt them to non-zero-shot tasks. We also find that the adaptation methods perform differently for different models and that unimodal model counterparts perform on par with the VL models regardless of adaptation, indicating that current VL models do not necessarily gain better language understanding from their multimodal training.

How to Adapt Pre-trained Vision-and-Language Models to a Text-only Input?

With the boom of e-commerce, Multimodal Review Helpfulness Prediction (MRHP), which aims to sort product reviews according to the predicted helpfulness scores has become a research hotspot. Previous work on this task focuses on attention-based modality fusion, information integration, and relation modeling, which primarily exposes the following drawbacks: 1) the model may fail to capture the really essential information due to its indiscriminate attention formulation; 2) lack appropriate modeling methods that take full advantage of correlation among provided data. In this paper, we propose SANCL: Selective Attention and Natural Contrastive Learning for MRHP. SANCL adopts a probe-based strategy to enforce high attention weights on the regions of greater significance. It also constructs a contrastive learning framework based on natural matching properties in the dataset. Experimental results on two benchmark datasets with three categories show that SANCL achieves state-of-the-art baseline performance with lower memory consumption.

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Domain- and Task-Adaptation for VaccinChatNL, a Dutch COVID-19 FAQ Answering Corpus and Classification Model

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