United States

consumer spending

tourism

hospitality

covid-19

Dear Delegates, 

On behalf of the organizing committee at UCF Rosen College of Hospitality Management and Elsevier, I have the greatest pleasure to welcome you to the **6th World Research Summit for Tourism and Hospitality: Resilience, Adaptability, and Innovation.** 

Though we cannot host you this year owing to Covid-19 at our beautiful resort-like campus in Orlando, Florida, we believe this virtual and live-streamed conference will provide an interactive, dynamic, and shared international platform for global academics and practitioners to discuss how to enhance research applications and knowledge management through resilience, adaptability, digital intelligence, innovation, and smart knowledge in bringing our industry and research back to normal. This summit particularly offers unique opportunities to unfold and embrace various repercussions of COVID-19 pandemic with various stakeholders, including academic researchers, industry professionals, and government officials, through dialogues on how to better utilize research outputs for the benefits of the industry, in a resilient, intelligent and innovative way. 

I hope you will agree that we have put together a wonderful program including keynote speeches, panel discussions, concurrent presentations, poster sessions, and best paper recognition and award ceremony. We hope you will take advantage of these activities and engage yourself with great learning and sharing opportunities during the two days of the Summit. Thank you for joining us and we look forward to our discussions! 

Sincerely, 
Dr. Youcheng Wang 
Dean and Preeminent Chair Professor

Please register with Elsevier to be able to enter the conference on Underline.io. If you have already registered, please login to Underline.io to be able to see full conference content. In case you do not have an Underline account, please create one. Thank you

Please login to your Underline account

TOUR 2021

Introduction: Focusing on the COVID-19 months (from March 2020 until June 2021), this study explores the changes in consumer spending behavior within the hospitality & tourism sector and investigates what changes will remain post COVID-19. The study interviewed consumers and managers to understand their behavioral adapations in accessing hospitality and tourism services amid COVID-19 and discussed the implications on business strategies.

Methods: To collect data on consumer spending behavior, the researchers first conducted in-depth interviews with 15 consumers in the United States. These interviews served as a basis for the development of an online survey that has been administered through Qualtrics. To investigate the adaptation strategies amid COVID-19, the researchers have interviewed 15 business representatives from the US hospitality sector. The interviewees have been identified through a snowball sampling method. The data collected through the interviews have been analyzed using NVivo, while data collected through the survey have been analyzed using the SPSS software.

Expected Results:Consumers are expected to emphasize cleanliness and sanitation practices and social distancing measures. They are also expected to have become more open to digital services and more sustainability-driven. Businesseses will most likely maintain in the long term some measures adopted during the pandemic, including digital services and new sanitation protocols. Other business adaptation strategies (e.g., mandatory mask requirements) would likely remain only for a limited period of time.

Discussion: This study is a practical contribution to hospitality and tourism businesses. Using the interview technique and qualitative analysis, we expect to collect in-depth information from a small number of people, which could help explain specific behaviors of consumers or businesses. The research would also provide theoretical and empirical understanding of consumers’ new spending behavior amid and post COVID-19. The findings would shed light on how hospitality and tourism businesses should design their post-pandemic adaptation strategies.

Consumer spending and hospitality and tourism businesses’ adaptation amid COVID-19: A qualitative research

technical paper

Gen Y’s preferences and willingness to pay towards green attributes hotels

Storytelling and tourism experience: Emotions around, and memories of "stories" and "non-stories" regarding Vincent Van Gogh

Urban vs rural: The effect of winery setting on memorability, affective commitment, satisfaction, and loyalty

Constructing a memorable hotel stay: A dynamic customer experience journey approach

Dynamic credit default swap curves of tourism firms, covid-19, and determinants

Understanding senior residents’ wellbeing: A biopsychosocial approach

Will the experience of COVID-19 change flying behavior of millennials?

Economic growth, inequality and poverty: Tourism dynamics in Central American countries

A study of the relationship between organizational culture, CSR and SDG: A hospitality perspective

Exploring the influence of tourist ethnocentrism on resident attitudes and behavioral intentions towards local travel

poster

https://d3smihljt9218e.cloudfront.net/transcript/29046/subtitle/aa9637dfcbaf6897d5d2dd42e489fd1a.vtt

English (automatic)

Premium content

Consumer spending and hospitality and tourism businesses’ adaptation amid COVID-19: A qualitative research

Downloads

Next from TOUR 2021

Gen Y’s preferences and willingness to pay towards green attributes hotels

Similar lecture

Hospitality in the age of Covid: The impact on exhibition assemblers