Since the recent prosperity of Large Language Models (LLMs), there have been interleaved discussions regarding how to reduce hallucinations from LLM responses, how to increase the factuality of LLMs, and whether Knowledge Graphs (KGs), which store the world knowledge in a symbolic form, will be replaced with LLMs. In this paper, we try to answer these questions from a new angle: How knowledgeable are LLMs? To answer this question, we constructed Head-to-Tail, a benchmark that consists of 18K question-answer (QA) pairs regarding head, torso, and tail facts in terms of popularity. We designed an automated evaluation method and a set of metrics that closely approximate the knowledge an LLM confidently internalizes. Through a comprehensive evaluation of 16 publicly available LLMs, we show that existing LLMs are still far from being perfect in terms of their grasp of factual knowledge, especially for facts of torso-to-tail entities.

Head-to-Tail: How Knowledgeable are Large Language Models (LLMs)? A.K.A. Will LLMs Replace Knowledge Graphs?

Existing dialogue corpora and models are typically designed under two disjoint motives: while task-oriented systems focus on achieving functional goals (e.g., booking hotels), open-domain chatbots aim at making socially engaging conversations. In this work, we propose to integrate both types of systems by Adding Chit-Chat to ENhance Task-ORiented dialogues (ACCENTOR), with the goal of making virtual assistant conversations more engaging and interactive. Specifically, we propose a Human <-> AI collaborative data collection approach for generating diverse chit-chat responses to augment task-oriented dialogues with minimal annotation effort. We then present our new chit-chat-based annotations to 23.8K dialogues from two popular task-oriented datasets (Schema-Guided Dialogue and MultiWOZ 2.1) and demonstrate their advantage over the originals via human evaluation. Lastly, we propose three new models for adding chit-chat to task-oriented dialogues, explicitly trained to predict user goals and to generate contextually relevant chit-chat responses. Automatic and human evaluations show that, compared with the state-of-the-art task-oriented baseline, our models can code-switch between task and chit-chat to be more engaging, interesting, knowledgeable, and humanlike, while maintaining competitive task performance.

Adding Chit-Chat to Enhance Task-Oriented Dialogues

Virtual Poster Session 1

poster

## Welcome to 2024 Annual Conference of the North American Chapter of the Association for Computational Linguistics!
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Katrin Erk 
The University of Texas at Austin 
NAACL-2024 General Chair 
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NAACL 2024

2024 Annual Conference of the North American Chapter of the Association for Computational Linguistics

**Session Chair: ** Huan Sun

5A-Oral: Dialogue and Interactive systems

technical paper

2021 Annual Conference of the North American Chapter of the Association for Computational Linguistics.

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<figure class="video_container">
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Kai Sun

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SHORT BIO

Presentations

Head-to-Tail: How Knowledgeable are Large Language Models (LLMs)? A.K.A. Will LLMs Replace Knowledge Graphs?

Adding Chit-Chat to Enhance Task-Oriented Dialogues

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