Emergency and non-emergency response systems are essential services provided by local governments and critical to protecting lives, the environment, and property. The effective handling of (non-)emergency calls is critical for public safety and well-being. By reducing the burden through non-emergency callers, residents in critical need of assistance through 911 will receive a fast and effective response. Collaborating with the Department of Emergency Communications (DEC) in Nashville, we analyzed 11,796 non-emergency call recordings and developed Auto311, the first automated system to handle 311 non-emergency calls, which (1) effectively and dynamically predicts ongoing non-emergency incident types to generate tailored case reports during the call; (2) itemizes essential information from dialogue contexts to complete the generated reports; and (3) strategically structures system-caller dialogues with optimized confidence. We used real-world data to evaluate the system's effectiveness and deployability. The experimental results indicate that the system effectively predicts incident type with an average F-1 score of 92.54%. Moreover, the system successfully itemizes critical information from relevant contexts to complete reports, evincing a 0.93 average consistency score compared to the ground truth. Additionally, emulations demonstrate that the system effectively decreases conversation turns as the utterance size gets more extensive and categorizes the ongoing call with 94.49% mean accuracy.

Auto311: A Confidence-Guided Automated System for Non-emergency Call | VIDEO

AI for Social Impact

technical paper

We are pleased to announce the Thirty-Eighth AAAI Conference on Artificial Intelligence (AAAI-24), which will be held in Vancouver, British Columbia at the Vancouver Convention Centre – West Building from 20-27 February, 2024.

The purpose of the AAAI conference series is to promote research in Artificial Intelligence (AI) and foster scientific exchange between researchers, practitioners, scientists, students, and engineers across the entirety of AI and its affiliated disciplines. AAAI-24 will feature technical paper presentations, special tracks, invited speakers, workshops, tutorials, poster sessions, senior member presentations, competitions, and exhibit programs, and a range of other activities to be announced.

We expect for AAAI-24 to be an in-person conference – one author of all accepted papers will be expected to present work in person unless there are exceptional circumstances that prevent this.<br><br><br><br>

In order to access the AAAI-24 event page you need to register [here](https://aaai.org/aaai-conference/registration/)

AAAI 2024

The purpose of the AAAI conference series is to promote research in Artificial Intelligence (AI) and foster scientific exchange between researchers, practitioners, scientists, students, and engineers across the entirety of AI and its affiliated disciplines. 

Zirong Chen

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Auto311: A Confidence-Guided Automated System for Non-emergency Call | VIDEO

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