Determining faithfulness of a claim to a source document is an important problem across many domains. This task is generally treated as a binary judgment of whether the claim is supported or unsupported in relation to the source. In many cases, though, whether a claim is supported can be ambiguous. For instance, it may depend on making inferences from given evidence, and different people can reasonably interpret the claim as either supported or unsupported based on their agreement with those inferences. Forcing binary labels upon such claims lowers the reliability of evaluation. In this work, we reframe the task to manage the subjectivity involved with factuality judgments of ambiguous claims. We introduce LLM-generated edits of summaries as a method of providing a nuanced evaluation of claims: how much does a summary need to be edited to be unambiguous? Whether a claim gets rewritten and how much it changes can be used as an automatic evaluation metric, the Ambiguity Rewrite Metric (ARM), with a much richer feedback signal than a binary judgment of faithfulness. We focus on the area of narrative summarization as it is particularly rife with ambiguity and subjective interpretation. We show that ARM produces a 21% absolute improvement in annotator agreement on claim faithfulness, indicating that subjectivity is reduced.

Is the Top Still Spinning? Evaluating Subjectivity in Narrative Understanding

Recognizing if LLM output can be grounded in evidence is central to many tasks in NLP: retrieval-augmented generation, summarization, document-grounded dialogue, and more. Current approaches to this kind of fact-checking are based on verifying each piece of a model generation against potential evidence using an LLM. However, this process can be very computationally expensive, requiring many calls to a model to check a single response. In this work, we show how to build small fact-checking models that have GPT-4-level performance but for 400x lower cost. We do this by constructing synthetic training data with GPT-4, which involves creating realistic yet challenging instances of factual errors via a structured generation procedure. Training on this data teaches models to check each fact in the claim and recognize synthesis of information across sentences. For evaluation, we unify datasets from recent work on fact-checking and grounding LLM generations into a new benchmark, LLM-AggreFact. Our best system MiniCheck-FT5 (770M parameters) outperforms all systems of comparable size and reaches GPT-4 accuracy. We release LLM-AggreFact, code for data synthesis, and models.

MiniCheck: Efficient Fact-Checking of LLMs on Grounding Documents

Single document news summarization has seen substantial progress on faithfulness in recent years, driven by research on the evaluation of factual consistency, or hallucinations. We ask whether these advances carry over to other text summarization domains. We propose a new evaluation benchmark on topic-focused dialogue summarization, generated by LLMs of varying sizes. We provide binary sentence- level human annotations of the factual consistency of these summaries along with detailed explanations of factually inconsistent sentences. Our analysis shows that existing LLMs hallucinate significant amounts of factual errors in the dialogue domain, regardless of the model’s size. On the other hand, when LLMs, including GPT-4, serve as binary factual evaluators, they perform poorly and can be outperformed by prevailing state-of-the-art specialized factuality evaluation metrics. Finally, we conducted an analysis of hallucination types with a curated error taxonomy. We find that there are diverse errors and error distributions in model-generated summaries and that non-LLM based metrics can capture all error types better than LLM-based evaluators.

TofuEval: Evaluating Hallucinations of LLMs on Topic-Focused Dialogue Summarization

The propensity of abstractive summarization models to make factual errors has been studied extensively, including design of metrics to detect factual errors and annotation of errors in current systems' outputs. However, the ever-evolving nature of summarization systems, metrics, and annotated benchmarks makes factuality evaluation a moving target, and drawing clear comparisons among metrics has become increasingly difficult. In this work, we aggregate factuality error annotations from nine existing datasets and stratify them according to the underlying summarization model. We compare performance of state-of-the-art factuality metrics, including recent ChatGPT-based metrics, on this stratified benchmark and show that their performance varies significantly across different types of summarization models. Critically, our analysis shows that much of the recent improvement in the factuality detection space has been on summaries from older (pre-Transformer) models instead of more relevant recent summarization models. We further perform a finer-grained analysis per error-type and find similar performance variance across error types for different factuality metrics. Our results show that no one metric is superior in all settings or for all error types, and we provide recommendations for best practices given these insights.

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Understanding Factual Errors in Summarization: Errors, Summarizers, Datasets, Error Detectors

Generating a summary from findings has been recently explored (Zhang et al., 2018, 2020) in note types such as radiology reports that typically have short length. In this work, we focus on echocardiogram notes that are longer and more complex compared to previous note types. We formally define the task of echocardiography conclusion generation (EchoGen) as generating a conclusion given the findings section, with emphasis on key cardiac findings. To promote the development of EchoGen methods, we present a new benchmark, which consists of two datasets collected from two hospitals. We further compare both standard and state-of-the-art methods on this new benchmark, with an emphasis on factual consistency. To accomplish this, we develop a tool to automatically extract concept-attribute tuples from the text. We then propose an evaluation metric, FactComp, to compare concept-attribute tuples between the human reference and generated conclusions. Both automatic and human evaluations show that there is still a significant gap between human-written and machine-generated conclusions on echo reports in terms of factuality and overall quality.

Liyan Tang

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