The dialogue systems in customer services have been developed with neural models to provide users with precise answers and round-the-clock support in task-oriented conversations by detecting customer intents based on their utterances. Existing intent detection approaches have highly relied on adaptively pre-training language models with large-scale datasets, yet the predominant cost of data collection may hinder their superiority. In addition, they neglect the information within the conversational responses of the agents, which have a lower collection cost, but are significant to customer intent as agents must tailor their replies based on the customers' intent. In this paper, we propose RSVP, a self-supervised framework dedicated to task-oriented dialogues, which utilizes agent responses for pre-training in a two-stage manner. Specifically, we introduce two pre-training tasks to incorporate the relations of utterance-response pairs: 1) Response Retrieval by selecting a correct response from a batch of candidates, and 2) Response Generation by mimicking agents to generate the response to a given utterance. Our benchmark results for two real-world customer service datasets show that RSVP significantly outperforms the state-of-the-art baselines by 4.95% for accuracy, 3.4% for MRR@3, and 2.75% for MRR@5 on average. Extensive case studies are investigated to show the validity of incorporating agent responses into the pre-training stage.

RSVP: Customer Intent Detection via Agent Response Contrastive and Generative Pre-Training

This paper presents a state-of-the-art solution to the LT-EDI-ACL 2022 Task 4: \textit{Detecting Signs of Depression from Social Media Text}. The goal of this task is to detect the severity levels of depression of people from social media posts, where people often share their feelings on a daily basis. To detect the signs of depression, we propose a framework with pre-trained language models using rich information instead of training from scratch, gradient boosting and deep learning models for modeling various aspects, and supervised contrastive learning for the generalization ability. Moreover, ensemble techniques are also employed in consideration of the different advantages of each method. Experiments show that our framework achieves a 2nd prize ranking with a macro F1-score of 0.552, showing the effectiveness and robustness of our approach.

Ensemble Models with VADER and Contrastive Learning for Detecting Signs of Depression from Social Media

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**Are you attending this poster session in person?** 
Virtual posters are presented in Gather Town. Connect by clicking on the link that you can find in the 'Abstracts' tab of the posters.

PS6 (GatherTown) Posters, Demo, Industry, Findings

poster

**Welcome to EMNLP 2023!**

On behalf of the EMNLP 2023 Organizing Committee, I extend a warm and heartfelt welcome to all of you to the 2023 Conference on Empirical Methods in Natural Language Processing (EMNLP). It is with immense pleasure and excitement that we gather here in Singapore, a vibrant hub of innovation and technological advancement.

The conference program is packed with insightful presentations, thought-provoking workshops, and engaging networking opportunities. In addition to the technical sessions, we have also planned several social events that will provide you with the opportunity to connect with your colleagues.

The conference is held in person at the Resorts World Convention Centre in Singapore, and available on-line with the help of Underline.

For those in Singapore, I hope that you will find time to explore the exciting Sentosa Island, Gardens by the Bay, Singapore Botanic Gardens and the many other attractions unique to Singapore.

Of course, we are grateful to our sponsors and partners for their generous support of EMNLP 2023, whose contributions make it possible for us to host this world-class event.

Yuji Matsumoto (RIKEN AIP) 
EMNLP 2023 General Chair

To access the **EMNLP 2023** event page on Underline, you need to register for the Conference. 
Please follow **[this link](https://2023.emnlp.org/registration/)** for more details.

EMNLP 2023

EMNLP 2023 took place in Singapore from Dec 6th to Dec 10th, 2023.

**Organizers:** Bharathi Raja Chakravarthi, Bharathi B, John P. McCrae, Manel Zarrouk, Kalika Bali, Paul
Buitelaar
 **Description:** Equality, Diversity and Inclusion (EDI) is an important agenda across every field throughout the world. Language as a
major part of communication should be inclusive and treat everyone with equality. Today’s large internet community
uses language technology (LT) and has a direct impact on people across the globe. EDI is crucial to ensure everyone is
valued and included, so it is necessary to build LT that serves this purpose. Recent results have shown that big data and
deep learning are entrenching existing biases and that some algorithms are even naturally biased due to problems such
as ‘regression to the mode’. Our focus is on creating LT that will be more inclusive of gender, racial, sexual orientation,
persons with disability. The workshop will focus on creating speech and language technology to address EDI not only in
English, but also in less resourced languages.
 
**Please visit our [website](https://sites.google.com/view/lt-edi-2022/home)**

(LT-EDI) The Second Workshop on Language Technology for Equality, Diversity and Inclusion

workshop paper

# Welcome everyone to ACL 2022!

The 60th Annual Meeting of the Association for Computational Linguistics is taking place May 22-27, 2022 as a hybrid event, in Dublin and online. We are happy to welcome all of you to this anniversary edition with an almost 50-50 in-person and virtual participation. 
The main conference program features oral presentations, in-person and virtual posters and demo sessions, a plenary session for our best paper presentations and awards, three amazing keynote events and two new initiatives of invited talks: Spotlight Talks for Young Rising Stars (STIRS) and The Next Big Idea Talks. Posters (including Findings of ACL 2022) and demos are grouped by areas for both the in-person and the virtual sessions. For the virtual component, the talks will be on Zoom and the posters and the demos will be in GatherTown. The Student Research Workshop will have an oral session and a poster session as part of Poster Session 1. The program also features eight Tutorials and 28 Workshops. 

 
We wish you a wonderful conference! 
[**The ACL 2022 Organizing Committee**](https://www.2022.aclweb.org/organisers)
 
[**Conference Handbook**](https://drive.google.com/file/d/1_BUCMfhMVrjG9E2e71aHdHeE28KSje0l/view?usp=sharing) 
[**Mini Handbook**](https://drive.google.com/file/d/1qlBKl0wzmlVF1oCeMQl3BahLd9nLP5Ce/view?usp=sharing) 
[**Posters and Demo guides**](https://drive.google.com/file/d/1UucMAoCNncIOaH1rMMDa0owuG9qgvJTG/view?usp=sharing)

ACL 2022

The Association for Computational Linguistics (ACL) is the premier international scientific and professional society for people working on computational problems involving human language, a field often referred to as either computational linguistics or natural language processing (NLP). 

Yu-Chien Tang

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SHORT BIO

Presentations

RSVP: Customer Intent Detection via Agent Response Contrastive and Generative Pre-Training

Ensemble Models with VADER and Contrastive Learning for Detecting Signs of Depression from Social Media

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