
Trust is a fundamental aspect of teamwork in Human-Agent Teams(HATs). Trust violations are an inevitable aspect of the cycle of trust,so effective trust repair strategies are needed to ensure durable andsuccessful team performance. This study explores the effectivenessof four trust repair strategies. In a first-person shooter resemblingHAT task, a trust violation was provoked when the robotic agentfailed to detect an approaching enemy. After this, the agent offeredan apology composed of an explanation and/or an expression ofregret (either one alone, both or neither). Our results indicated thatexpressing regret was crucial for effective trust repair, and thattrust repair was most effective when the apology contained bothcomponents.

Trust repair in human-agent teams: the effectiveness ofexplanations and expressing regret


**Session Chair:** <br><br> Tibor Bosse

Oral Session 1C2-1

technical paper

AAMAS (International Conference on Autonomous Agents and Multiagent Systems) is the largest and most influential conference in the area of agents and multiagent systems. The aim of the conference is to bring together researchers and practitioners in all areas of agent technology and to provide a single, high-profile, internationally renowned forum for research in the theory and practice of autonomous agents and multiagent systems. AAMAS is the flagship conference of the non-profit International Foundation for Autonomous Agents and Multiagent Systems (IFAAMAS).

The AAMAS conference series was initiated in 2002 in Bologna, Italy as a joint event comprising the 6th International Conference on Autonomous Agents (AA), the 5th International Conference on Multiagent Systems (ICMAS), and the 9th International Workshop on Agent Theories, Architectures, and Languages (ATAL).

Subsequent AAMAS conferences have been held in Melbourne, Australia (July 2003), New York City, NY, USA (July 2004), Utrecht, The Netherlands (July 2005), Hakodate, Japan (May 2006), Honolulu, Hawaii, USA (May 2007), Estoril, Portugal (May 2008), Budapest, Hungary (May 2009), Toronto, Canada (May 2010), Taipei, Taiwan (May 2011), Valencia, Spain (June 2012), Minnesota, USA (May 2013), Paris, France (May 2014), Istanbul, Turkey (May 2015), Singapore (May 2016), São Paulo (2017) and Stockholm, Sweden (2018), Montreal (May 2019), Auckland (May 2020, Virtual), London (May 2021, Virtual).
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AAMAS 2022

AAMAS (International Conference on Autonomous Agents and Multiagent Systems) is the largest and most influential conference in the area of agents and multiagent systems. The aim of the conference is to bring together researchers and practitioners in all areas of agent technology and to provide a single, high-profile, internationally renowned forum for research in the theory and practice of autonomous agents and multiagent systems. AAMAS is the flagship conference of the non-profit International Foundation for Autonomous Agents and Multiagent Systems (IFAAMAS).

Esther Kox

1

14

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Trust repair in human-agent teams: the effectiveness ofexplanations and expressing regret

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