A Personalized Query Rewriting system strives to minimize defective queries to ensure robust conversational functionality by considering individual user behavior and preferences. It's designed as a search-based system, maintaining a user index of past successful interactions with the conversational AI. However, this method faces challenges with unseen interactions, which refers to novel user interactions not covered by the user's historical index.

This paper introduces our Collaborative Query Rewriting approach, which utilizes underlying topological information to assist in rewriting defective queries arising from unseen user interactions. This approach begins by constructing a "User Feedback Interaction Graph" (FIG) using historical user-entity interactions. Subsequently, we traverse through the graph edges to establish an enhanced user index, referred to as the "collaborative user index". 

This paper then further explores the use of Large Language Models (LLMs) in conjunction with graph traversal, leading to a significant increase in index coverage for unseen interactions. The effectiveness of our proposed approach has been proven through experiments on a large-scale real-world dataset and online A/B experiments.

Graph Meets LLM: A Novel Approach to Collaborative Filtering for Robust Conversational Understanding

Conversational understanding is an integral part of modern intelligent devices. In a large fraction of the global traffic from customers using smart digital assistants, frictions in dialogues may be attributed to incorrect understanding of the entities in a customer's query due to factors including ambiguous mentions, mispronunciation, background noise and faulty on-device signal processing. Such errors are compounded by two common deficiencies from intelligent devices namely, (1) the device not being tailored to individual customers, and (2) the device responses being unaware of the context in the conversation session. Viewing this problem via the lens of retrieval-based search engines, we build and evaluate a scalable entity correction system, PENTATRON. The system leverages a parametric transformer-based language model to learn patterns from in-session customer-device interactions coupled with a non-parametric personalized entity index to compute the correct query, which aids downstream components in reasoning about the best response. In addition to establishing baselines and demonstrating the value of personalized and context-aware systems, we use multitasking to learn the domain of the correct entity. We also investigate the utility of language model prompts. Through extensive experiments, we show a significant upward movement of the key metric (Exact Match) by up to 500.97% (relative to the baseline).

PENTATRON: PErsonalized coNText-Aware Transformer for Retrieval-based cOnversational uNderstanding

Query rewrite (QR) is an emerging compo- nent in conversational AI systems, reducing user defect. User defect is caused by vari- ous reasons, such as errors in the spoken dia- logue system, users’ slips of the tongue or their abridged language. Many of the user defects stem from personalized factors, such as user’s speech pattern, dialect, or preferences. In this work, we propose a personalized search-based QR framework, which focuses on automatic reduction of user defect. We build a person- alized index for each user, which encompasses diverse affinity layers to reflect personal pref- erences for each user in the conversational AI. Our personalized QR system contains retrieval and ranking layers. Supported by user feed- back based learning, training our models does not require hand-annotated data. Experiments on personalized test set showed that our per- sonalized QR system is able to correct system- atic and user errors by utilizing phonetic and semantic inputs.

Personalized Search-based Query Rewrite System for Conversational AI

**Are you attending this poster session virtually?** 
In-person printed posters are available for in-person attendees only.
 
**Are you attending this poster session in person?** 
Hybrid posters are displayed in the East Foyer.

PS7 (In-person) Posters, Demo, Industry, Findings

technical paper

**Welcome to EMNLP 2023!**

On behalf of the EMNLP 2023 Organizing Committee, I extend a warm and heartfelt welcome to all of you to the 2023 Conference on Empirical Methods in Natural Language Processing (EMNLP). It is with immense pleasure and excitement that we gather here in Singapore, a vibrant hub of innovation and technological advancement.

The conference program is packed with insightful presentations, thought-provoking workshops, and engaging networking opportunities. In addition to the technical sessions, we have also planned several social events that will provide you with the opportunity to connect with your colleagues.

The conference is held in person at the Resorts World Convention Centre in Singapore, and available on-line with the help of Underline.

For those in Singapore, I hope that you will find time to explore the exciting Sentosa Island, Gardens by the Bay, Singapore Botanic Gardens and the many other attractions unique to Singapore.

Of course, we are grateful to our sponsors and partners for their generous support of EMNLP 2023, whose contributions make it possible for us to host this world-class event.

Yuji Matsumoto (RIKEN AIP) 
EMNLP 2023 General Chair

To access the **EMNLP 2023** event page on Underline, you need to register for the Conference. 
Please follow **[this link](https://2023.emnlp.org/registration/)** for more details.

EMNLP 2023

EMNLP 2023 took place in Singapore from Dec 6th to Dec 10th, 2023.

**Topics:** Dialogue and Interactive Systems 
Efficient Methods for NLP 
Ethics 
Language Modeling and Analysis of Language Models Demo: NLP applications

Virtual Poster Session 7

poster

## Welcome to EMNLP 2022!
I am delighted to welcome you to EMNLP 2022! I believe this conference has been complicated beyond any precedent. Over the past year, it’s been thrilling to see the organization team approach each new puzzle with creativity and enthusiasm. We hope that those participating in Abu Dhabi as well as those joining remotely will leave the conference feeling newly inspired by the program and newly connected to our ever-growing community. Following EMNLP 2021 and major NLP conferences since, EMNLP 2022 is “hybrid,” serving both virtual and in-person participants.

Our key innovations for EMNLP 2022 include:

* EMNLP 2022 is “hybrid” in a second sense, as well: we allowed both direct and rolling review paper submissions, building on the pilot experiment of EMNLP 2021, which considered a small number of ARR submissions. 
* Familiar from NAACL but new to EMNLP, we’ve added an industry track.
* During the conference, “portals” will link virtual poster sessions to in-person conference participants during poster sessions each day.
* The first ACL-family conference in the United Arab Emirates.

 *Message from Noah A. Smith, University of Washington and Allen Institute for AI, Seattle, Washington, USA* 
***EMNLP 2022 General Chair***
 
[![](https://assets.underline.io/uploads/markdown_image/1/image/9eec7d4a287ee18c278b08229290aa83.png)](https://drive.google.com/file/d/1OlPv6QBeo62VVTughj2jkiLeyHd1WnUt/view)
 
[![](https://assets.underline.io/uploads/markdown_image/1/image/a3db7a768409f05192210d98601edb25.png)](https://emnlp2022.rocket.chat/)

To access this site you need to register. Please register [here](https://2022.emnlp.org/registration/).

Register here

EMNLP 2022

Welcome!
EMNLP 2022 will take place in Abu Dhabi from December 7th to December 11th, 2022. And it will be held in hybrid mode, both online and offline.



[![](https://s3.amazonaws.com/pf-upload-01/u-59356/0/2021-09-18/me23j72/button_workshop-website.png)](https://sites.google.com/view/3rdnlp4convai/) 

W3: 3rd Workshop on NLP for Conversational AI (NLP4ConvAI)

workshop paper

EMNLP 2021 is planned to be a hybrid event in Punta Cana, Dominican Republic, with both on-site and fully virtual participation possible. The experience for on-site participants would closely approximate a normal pre-COVID *ACL conference, with 5-6 thematically organized parallel sessions and live Q/A and interactive discussion immediately after the talks. Presentations by virtual participants will be equitably interleaved with those of on-site participants, projected on the auditorium screens as if on-site, and also followed immediately by live Q/A and interactive discussion at a time during reasonable waking hours for the virtual presenter. For all participants, on-site and virtual, who are unable to attend a session due to either time-zone issues or because they are participating in another session live, talk recordings and slides will be available online at a minimum after the live presentation (and in many cases before as well), and questions may be submitted in advance on session-specific discussion boards and answered live in session with the usual visual aids if desired.

<iframe style="width:700px;height:400px" src="https://online.fliphtml5.com/ebtyf/ceby/" seamless="seamless" scrolling="no" frameborder="0" allowtransparency="true" allowfullscreen="true" ></iframe>

Please Note: The EMNLP registration system is not currently connected to the underline site as we are still in the process of building out EMNLP 2021. You will receive access instructions from underline the week of November 1st. 

Access is given only to EMNLP upon registration, if you have not registered please do so [here](https://2021.emnlp.org/registration).

Registered attendees will receive access the week of November 1st.

EMNLP 2021

EMNLP 2021 is planned to be a hybrid event in Punta Cana, Dominican Republic, with both on-site and fully virtual participation possible.

Ziyan Jiang

3

4

SHORT BIO

Presentations

Graph Meets LLM: A Novel Approach to Collaborative Filtering for Robust Conversational Understanding

PENTATRON: PErsonalized coNText-Aware Transformer for Retrieval-based cOnversational uNderstanding

Personalized Search-based Query Rewrite System for Conversational AI

Stay up to date with the latest Underline news!

PRESENTATIONS

CONFERENCES

COMPANY

RESOURCES