Large Language Models (LLMs) have demonstrated impressive capabilities to solve a wide range of tasks without being explicitly fine-tuned on task-specific datasets. However, deploying LLMs in the real world is not trivial, as it requires substantial computing resources. In this paper, we investigate whether smaller, compact LLMs are a good alternative to the comparatively Larger LLMs2 to address significant costs associated with utilizing LLMs in the real world. In this regard, we study the meeting summarization task in a real-world industrial environment and conduct extensive experiments by comparing the performance of fine-tuned compact LLMs (e.g., FLAN-T5, TinyLLaMA, LiteLLaMA) with zero-shot larger LLMs (e.g., LLaMA-2, GPT-3.5, PaLM-2). We observe that most smaller LLMs, even after fine-tuning, fail to outperform larger zero-shot LLMs in meeting summarization datasets. However, a notable exception is FLAN-T5 (780M parameters), which performs on par or even better than many zero-shot Larger LLMs (from 7B to above 70B parameters), while being significantly smaller. This makes compact LLMs like FLAN-T5 a suitable cost-efficient solution for real-world industrial deployment.

Tiny Titans: Can Smaller Large Language Models Punch Above Their Weight in the Real World for Meeting Summarization?

While research in natural language processing has progressed significantly in creative language generation, the question of whether language models can interpret the intended meaning of creative language largely remains unanswered. Poetry as a creative art form has existed for generations, and summarization of such content requires deciphering the figurative patterns to find out the actual intent and message of the poet. This task can provide the researchers an opportunity to evaluate the creative language interpretation capacity of the language models. Unlike typical text, summarization of poems is a challenging task as poems carry a deeper meaning, which can be easily lost if only the literal meaning is considered. That being said, we propose a new task in the field of natural language understanding called 'Poem Summarization'. As a starting, we propose the first-ever dataset for this task, named 'PoemSum', consisting of 3011 samples of poetry and its corresponding summarized interpretation in the English language. We have benchmarked the performance of different state-of-the-art summarization models and provided observations on their limitations. The dataset and all relevant code used in this work have been made publicly available.

Unveiling the Essence of Poetry: Introducing a Comprehensive Dataset and Benchmark for Poem Summarization

Debatepedia is a publicly available dataset consisting of arguments and counter-arguments on controversial topics that has been widely used for the single-document query-focused abstractive summarization task in recent years. However, it has been recently found that this dataset is limited by noise and even most queries in this dataset do not have any relevance to the respective document. In this paper, we study whether large language models (LLMs) can be utilized to clean the Debatepedia dataset to make it suitable for query-focused abstractive summarization. More specifically, we harness the language generation capabilities of two LLMs, namely, ChatGPT and PaLM to regenerate its queries. Based on our experiments, we find that solely depending on large language models for query correction may not be very useful for data cleaning. However, we observe that leveraging a rule-based approach for
data sampling followed by query regeneration using LLMs (especially ChatGPT) for the sampled instances may ensure a higher quality version of this dataset suitable for the development of more generalized query-focused text summarization models.

Can Large Language Models Fix Data Annotation Errors? An Empirical Study Using Debatepedia for Query-Focused Text Summarization

ChatGPT is a large language model developed by OpenAI. Despite its impressive performance across various tasks, no prior work has investigated its capability in the biomedical domain yet. To this end, this paper aims to evaluate the zero-shot performance of ChatGPT on various benchmark biomedical tasks, such as relation extraction, document classification, question answering, and summarization. To the best of our knowledge, this is the first work that conducts an extensive evaluation of ChatGPT in the biomedical domain. Interestingly, we find based on our evaluation that in biomedical datasets that have smaller training sets, zero-shot ChatGPT even outperforms the state-of-the-art fine-tuned generative transformer models, such as BioGPT and BioBART. This suggests that ChatGPT’s pre-training on large text corpora makes it quite specialized even in the biomedical domain. Our findings demonstrate that ChatGPT has the potential to be a valuable tool for various biomedical tasks that lack large annotated data.

Evaluation of ChatGPT on Biomedical Tasks: A Zero-Shot Comparison with Fine-Tuned Generative Transformers

In recent years, the utilization of Artificial Intelligence (AI) in the contact center industry is on the rise. One area where AI can have a significant impact is in the coaching of contact center agents. By analyzing call transcripts, AI can quickly determine which calls are most relevant for coaching purposes, and provide relevant feedback and insights to the contact center manager or supervisor. In this paper, we present "AI Coach Assis", which leverages the pre-trained transformer-based language models to determine whether a given call is coachable or not based on the quality assurance (QA) queries/questions asked by the contact center managers or supervisors. The system was trained and evaluated on a large dataset collected from real-world contact centers and provides an efficient and effective way to determine which calls are most relevant for coaching purposes. Extensive experimental evaluation demonstrates the potential of AI Coach Assist to improve the coaching process, resulting in enhancing the performance of contact center agents.

AI Coach Assist: An Automated Approach for Call Recommendation in Contact Centers for Agent Coaching

The development of large language models (LLMs) such as ChatGPT has brought a lot of attention recently. However, their evaluation in the benchmark academic datasets remains under-explored due to the difficulty of evaluating the generative outputs produced by this model against the ground truth. In this paper, we aim to present a thorough evaluation of ChatGPT's performance on diverse academic datasets, covering tasks like question-answering, text summarization, code generation, commonsense reasoning, mathematical problem-solving, machine translation, bias detection, and ethical considerations. Specifically, we evaluate ChatGPT across 140 tasks and analyze 255K responses it generates in these datasets. This makes our work the largest evaluation of ChatGPT in NLP benchmarks. In short, our study aims to validate the strengths and weaknesses of ChatGPT in various tasks and provide insights for future research using LLMs. We also report a new emergent ability to follow multi-query instructions that we mostly found in ChatGPT and other instruction-tuned models. Our extensive evaluation shows that even though ChatGPT is capable of performing a wide variety of tasks, and may obtain impressive performance in several benchmark datasets, it is still far from achieving the ability to reliably solve many challenging tasks. By providing a thorough assessment of ChatGPT's performance across diverse NLP tasks, this paper sets the stage for a targeted deployment of ChatGPT-like LLMs in real-world applications.

<iframe src="https://app.sli.do/event/pk54NpNnxuhWHUa3vSMXH2/embed/polls/0c729d2b-43bf-4b72-b221-954c44b1e9a2" width="300" height="400"></iframe>

A Systematic Study and Comprehensive Evaluation of ChatGPT on Benchmark Datasets

Entity-level sentiment analysis predicts the sentiment about entities mentioned in a given text. It is very useful in a business context to understand user emotions towards certain entities, such as products or companies. In this paper, we demonstrate how we developed an entity-level sentiment analysis system that analyzes English telephone conversation transcripts in contact centers to provide business insight. We present two approaches, one entirely based on the transformer-based DistilBERT model, and another that uses a neural network supplemented with some heuristic rules.

Entity-level Sentiment Analysis in Contact Center Telephone Conversations

We present a simple yet effective method to train a named entity recognition (NER) model that operates on business telephone conversation transcripts that contain noise due to the nature of spoken conversation and artifacts of automatic speech recognition. We first fine-tune LUKE, a state-of-the-art Named Entity Recognition (NER) model, on a limited amount of transcripts, then use it as the teacher model to teach a smaller DistilBERT-based student model using a large amount of weakly labeled data and a small amount of human-annotated data. The model achieves high accuracy while also satisfying the practical constraints for inclusion in a commercial telephony product: realtime performance when deployed on cost-effective CPUs rather than GPUs.

An Effective, Performant Named Entity Recognition System for
Noisy Business Telephone Conversation Transcripts

BLINK with Elasticsearch for Efficient Entity Linking in Business Conversations

The benchmark performance of cross-database semantic parsing has climbed steadily in recent years, catalyzed by the wide adoption of pre-trained language models. Yet existing work have shown that state-of-the-art cross-database semantic parsers struggle to generalize to novel user utterances, databases and query structures. To obtain transparent details on the strengths and limitation of these models, we propose a diagnostic testing approach based on controlled synthesis of canonical natural language and SQL pairs. Inspired by the "Checklist" paper (Ribeiro et al. 2020), we characterize a set of essential capabilities for cross-database semantic parsing models, and detailed the method for synthesizing the corresponding test data. We evaluated a variety of high performing models using the proposed approach, and identified several non-obvious weaknesses across models (e.g. unable to correctly select many columns). Our dataset and code are released as a test suite at: http://github.com/hclent/BehaviorCheckingSemPar.

Improving Punctuation Restoration for Speech Transcripts via External Data

This poster session includes Industry, Findings and SRW posters from the following area: 
Resources and Evaluations and Evaluation

In-Person Poster Session 5

poster

## Welcome to 2024 Annual Conference of the North American Chapter of the Association for Computational Linguistics!
This year, the conference is in Mexico City. NAACL was actually already planned for Mexico City in 2021, but due to the pandemic the entire conference was moved online. This year, finally, we get to go! So it is my sincere pleasure to welcome you to Mexico City, whether in person or virtually. Having the conference in Mexico City is a good opportunity to emphasize that NAACL is our flagship conference for ACL members not only in North America but also in Central and South America, even though NAACL has been bearing “North” in its name. At this year’s conference, we have a theme to match, with a theme track on the Languages of Latin America to showcase the linguistic diversity of the region.
 
The opportunity to present at NAACL should not depend on a researcher’s travel budget, or their family status. This is why it is so important to make virtual participation at NAACL as good an experience as possible – but we want to also provide a good experience for in-person participants. As a community, we are still working out the best way to do that. This year at NAACL, we are trying out a big virtual poster session ahead of the conference, with the hope that this will make make for a lively and interactive experience. At the same time, we are reducing virtual oral presentations, which seem to be particularly tricky to make to work well. A big thanks to the NAACL program chairs and to Luciana Benotti for all their ideas and work to improve the virtual experience. And participants, virtual as well as in-person: Please let us know what worked for you and what didn’t, so we can continue to improve hybrid conferences. 
 
I have been lucky to work with many amazing people. Without their insight, dedication and patience, and without the many hours of work they put in, NAACL would not have been possible. A huge thank you to the program chairs Helena Gomez, Kevin Duh, and Steve Bethard – you are the best! 
 
Finally, I would like to thank all authors, invited speakers and panelists, area chairs and reviewers, the volunteers organizing and chairing sessions, and all attendees, in-person and virtual. Thank you for helping us make NAACL 2024 come to life. 
 
Welcome and hope you all enjoy the conference! 
Katrin Erk 
The University of Texas at Austin 
NAACL-2024 General Chair 
*You can read the full Welcome message in the [Conference Handbook (downloadable)](https://drive.google.com/file/d/1H1NvW0VASQjkSCYgw3mr-3l4yYDSxz6B/view?usp=sharing)*

To access the event page you need to register [**here.**](http://acl.swoogo.com/naacl2024) 
Your access to the event page is limited based on your registration type. If you registered for workshops only, you will gain access to full workshops content on the day of the workshops program.

Please register!

NAACL 2024

2024 Annual Conference of the North American Chapter of the Association for Computational Linguistics

Resources and Evaluation 2

technical paper

**Welcome to EMNLP 2023!**

On behalf of the EMNLP 2023 Organizing Committee, I extend a warm and heartfelt welcome to all of you to the 2023 Conference on Empirical Methods in Natural Language Processing (EMNLP). It is with immense pleasure and excitement that we gather here in Singapore, a vibrant hub of innovation and technological advancement.

The conference program is packed with insightful presentations, thought-provoking workshops, and engaging networking opportunities. In addition to the technical sessions, we have also planned several social events that will provide you with the opportunity to connect with your colleagues.

The conference is held in person at the Resorts World Convention Centre in Singapore, and available on-line with the help of Underline.

For those in Singapore, I hope that you will find time to explore the exciting Sentosa Island, Gardens by the Bay, Singapore Botanic Gardens and the many other attractions unique to Singapore.

Of course, we are grateful to our sponsors and partners for their generous support of EMNLP 2023, whose contributions make it possible for us to host this world-class event.

Yuji Matsumoto (RIKEN AIP) 
EMNLP 2023 General Chair

To access the **EMNLP 2023** event page on Underline, you need to register for the Conference. 
Please follow **[this link](https://2023.emnlp.org/registration/)** for more details.

EMNLP 2023

EMNLP 2023 took place in Singapore from Dec 6th to Dec 10th, 2023.

**Are you attending this poster session virtually?** 
 Virtual posters are presented in Gather Town. Connect by clicking on the link that you can find in the 'Abstracts' tab of the posters.
 
**Are you attending this poster session in person?** 
Virtual posters are presented in Gather Town. Connect by clicking on the link that you can find in the 'Abstracts' tab of the posters.

PS1 (GatherTown) Posters, Demo, Industry, Findings

### [Program](https://aclweb.org/aclwiki/BioNLP_Workshop#BioNLP_2023:_Program)
The BioNLP workshop associated with the ACL SIGBIOMED special interest group has established itself as the primary venue for presenting foundational research in language processing for the biological and medical domains. The workshop is running every year since 2002 and continues getting stronger. BioNLP welcomes and encourages work on languages other than English, and inclusion and diversity. BioNLP truly encompasses the breadth of the domain and brings together researchers in bio- and clinical NLP from all over the world. The workshop will continue presenting work on a broad and interesting range of topics in NLP. The interest to biomedical language has broadened significantly due to the COVID-19 pandemic and continues to grow: as access to information becomes easier and more people generate and access health-related text, it becomes clearer that only language technologies can enable and support adequate use of the biomedical text.

BioNLP 2023 will be particularly interested in language processing that supports DEIA (Diversity, Equity, Inclusion and Accessibility). The work on detection and mitigation of bias and misinformation continues to be of interest. Research in languages other than English, particularly, under-represented languages, and health disparities are always of interest to BioNLP. For more details visit our workshop website: https://aclweb.org/aclwiki/BioNLP_Workshop
#### [Visit GatherTown](https://app.gather.town/app/5OscLswEEuYf2Psb/ACL2023)

W13: The 22nd Workshop on Biomedical Natural Language Processing and Shared Tasks (BioNLP-ST)

workshop paper

### Welcome to ACL 2023, the 61st Annual Meeting of the Association for Computational Linguistics! 
 The conference will be held in Toronto, Canada, July 9-14, 2023. 
Following the succession of the recent conferences in our field, ACL 2023 will adopt a hybrid format.
While the impact of Covid has considerably diminished in terms of traveling, obtaining visas to Canada
entails a very long process. Moreover, the global economic conditions pose challenges for many individuals to travel to conferences. Recognizing these circumstances, we know many participants may not be
able to attend the conference in person. Therefore, we are committed to providing a great virtual platform
so everyone has the opportunity to interact with other participants and enjoy the conference. Based on the
current registered participants, approxiately 30% have chosen to attend the conference virtually. Whether
you join us in person or virtually, we sincerely hope everyone has a remarkable conference experience. 
This General Chair’s message is where I express my gratitude to the many individuals who have made
enormous contributions to the conference over the past year.

Read [**ACL 2023 General Chair's message**](https://docs.google.com/document/d/1WobYM7norbG4dI48s75HfJoD89qgX5a_F-6U8AteLSA/edit?usp=sharing/) in full.

##### **[Conference Handbook](https://2023.aclweb.org/downloads/acl2023-handbook.pdf)**

ACL 2023

The Association for Computational Linguistics (ACL) is the premier international scientific and professional society for people working on computational problems involving human language, a field often referred to as either computational linguistics or natural language processing.

Poster Session 5

Virtual Poster Session 1

**Topics:** Commonsense Reasoning 
Computational Social Science and Cultural Analytics 
Dialogue and Interactive Systems 
Efficient Methods for NLP 
Ethics 
Information Extraction 
Information Retrieval and Text Mining 
Interpretability, Interactivity and Analysis of Models for NLP 
Language Modeling and Analysis of Language Models 
Linguistic Theories, Cognitive Modeling and Psycholinguistics 
Linguistic Theories, Cognitive Modeling and Psycholinguistics (TACL)

Poster Session 9

## Welcome to EMNLP 2022!
I am delighted to welcome you to EMNLP 2022! I believe this conference has been complicated beyond any precedent. Over the past year, it’s been thrilling to see the organization team approach each new puzzle with creativity and enthusiasm. We hope that those participating in Abu Dhabi as well as those joining remotely will leave the conference feeling newly inspired by the program and newly connected to our ever-growing community. Following EMNLP 2021 and major NLP conferences since, EMNLP 2022 is “hybrid,” serving both virtual and in-person participants.

Our key innovations for EMNLP 2022 include:

* EMNLP 2022 is “hybrid” in a second sense, as well: we allowed both direct and rolling review paper submissions, building on the pilot experiment of EMNLP 2021, which considered a small number of ARR submissions. 
* Familiar from NAACL but new to EMNLP, we’ve added an industry track.
* During the conference, “portals” will link virtual poster sessions to in-person conference participants during poster sessions each day.
* The first ACL-family conference in the United Arab Emirates.

 *Message from Noah A. Smith, University of Washington and Allen Institute for AI, Seattle, Washington, USA* 
***EMNLP 2022 General Chair***
 
[![](https://assets.underline.io/uploads/markdown_image/1/image/9eec7d4a287ee18c278b08229290aa83.png)](https://drive.google.com/file/d/1OlPv6QBeo62VVTughj2jkiLeyHd1WnUt/view)
 
[![](https://assets.underline.io/uploads/markdown_image/1/image/a3db7a768409f05192210d98601edb25.png)](https://emnlp2022.rocket.chat/)

To access this site you need to register. Please register [here](https://2022.emnlp.org/registration/).

Register here

EMNLP 2022

Welcome!
EMNLP 2022 will take place in Abu Dhabi from December 7th to December 11th, 2022. And it will be held in hybrid mode, both online and offline.

Click on the Live Session Recording to view the session

**Workshop overview:** The workshop will be co-located with COLING 2022, October 12-17, Gyeongju, Republic of Korea. We will run our event on October 16, in the virtual form, to suit the remote participants, a sizable majority. There will be people on site to help those who attend in person. [**Read more.**](http://noisy-text.github.io/2022/)

W3 8th Workshop on Noisy User-generated Text (W-NUT 2022)

[![](https://assets.underline.io/uploads/markdown_image/1/image/81a3c0317d24f663b49b996875024d45.png)](https://aclanthology.org/volumes/2022.coling-1/)



### THE CONFERENCE WE KNOW AND WE WANT.
**COLING**, the International Conference on Computational Linguistics, is one of the premier conferences for the natural language processing and computational linguistics.

First established in 1965, the biennial COLING conference is held in diverse parts of the globe and attracts participants from both top-ranked research centers and emerging countries. Today, the most important developments in our field are taking place not only in universities and academic research institutes but also in industrial research departments including tech-startups. COLING provides opportunities for all these communities to showcase their exciting discovery.

In fall of 2022, COLING will be held in Gyeongju in a hybrid format. All participants can either present at the venue site or join virtually. As more people get vaccinated, we are happy to provide safer environments for our colleagues. We believe that COLING 2022 will be one of the conferences, free from the pandemic. The hybrid format gives presenters and sponsors a valuable opportunity to promote their companies in both an online and in-person venue. For the first time in a long time, customers can interact with their sponsor's products first-hand. The online venue, too, gives sponsors the chance to network with those unable to attend the in-person session.

The hybrid format ultimately lends itself to greater exposure for our sponsors: COLING2022 will let you reach more potential partners and customers than ever before!

To gain access to this event page you are required to register. Find more information and pay the registration fee on event the organizer’s website **[https://coling2022.org/reg](https://coling2022.org/reg)**

COLING 2022

COLING, the International Conference on Computational Linguistics, is one of the premier conferences for the natural language processing and computational linguistics.

6G: Industry/Demo Poster Session

## Welcome to NAACL 2022!
The Annual Meeting of the North American Chapter of the Association for Computational Linguistics (NAACL) is taking place July 10-15, 2022 as a hybrid event, in Seattle, WA and online. We are happy to welcome all of you to conference! 
 
The main conference program features oral presentations, in-person and virtual posters and demo sessions, a plenary session for our best paper presentations and awards, keynote presentations, a plenary panel on the place of linguistics and symbolic structures in NLP, and an Industrial Track panel on Careers in NLP.
 
Posters (including Findings of NAACL 2022) and demos are grouped by areas for both the in-person and the virtual sessions. For the virtual component, the talks will be on Zoom and the posters and the demos will be in GatherTown. The Student Research Workshop and will have an oral session and a poster session.
 
The program also features 6 Tutorials and 26 Workshops.
 
 We wish you a wonderful conference!
 
[The NAACL 2022 Organizing Committee](https://2022.naacl.org/committees/organization/)

NAACL 2022

2022 Annual Conference of the North American Chapter of the Association for Computational Linguistics



[![](https://s3.amazonaws.com/pf-upload-01/u-59356/0/2021-09-18/me23j72/button_workshop-website.png)](http://noisy-text.github.io/) 

W7: 7th Workshop on Noisy User-generated Text (W-NUT 2021) Part I

EMNLP 2021 is planned to be a hybrid event in Punta Cana, Dominican Republic, with both on-site and fully virtual participation possible. The experience for on-site participants would closely approximate a normal pre-COVID *ACL conference, with 5-6 thematically organized parallel sessions and live Q/A and interactive discussion immediately after the talks. Presentations by virtual participants will be equitably interleaved with those of on-site participants, projected on the auditorium screens as if on-site, and also followed immediately by live Q/A and interactive discussion at a time during reasonable waking hours for the virtual presenter. For all participants, on-site and virtual, who are unable to attend a session due to either time-zone issues or because they are participating in another session live, talk recordings and slides will be available online at a minimum after the live presentation (and in many cases before as well), and questions may be submitted in advance on session-specific discussion boards and answered live in session with the usual visual aids if desired.

<iframe style="width:700px;height:400px" src="https://online.fliphtml5.com/ebtyf/ceby/" seamless="seamless" scrolling="no" frameborder="0" allowtransparency="true" allowfullscreen="true" ></iframe>

Please Note: The EMNLP registration system is not currently connected to the underline site as we are still in the process of building out EMNLP 2021. You will receive access instructions from underline the week of November 1st. 

Access is given only to EMNLP upon registration, if you have not registered please do so [here](https://2021.emnlp.org/registration).

Registered attendees will receive access the week of November 1st.

EMNLP 2021

EMNLP 2021 is planned to be a hybrid event in Punta Cana, Dominican Republic, with both on-site and fully virtual participation possible.

Md Tahmid Rahman Laskar

10

14

SHORT BIO

Presentations

Tiny Titans: Can Smaller Large Language Models Punch Above Their Weight in the Real World for Meeting Summarization?

Unveiling the Essence of Poetry: Introducing a Comprehensive Dataset and Benchmark for Poem Summarization

Can Large Language Models Fix Data Annotation Errors? An Empirical Study Using Debatepedia for Query-Focused Text Summarization

Evaluation of ChatGPT on Biomedical Tasks: A Zero-Shot Comparison with Fine-Tuned Generative Transformers

AI Coach Assist: An Automated Approach for Call Recommendation in Contact Centers for Agent Coaching

A Systematic Study and Comprehensive Evaluation of ChatGPT on Benchmark Datasets

Entity-level Sentiment Analysis in Contact Center Telephone Conversations

An Effective, Performant Named Entity Recognition System for Noisy Business Telephone Conversation Transcripts

BLINK with Elasticsearch for Efficient Entity Linking in Business Conversations

Improving Punctuation Restoration for Speech Transcripts via External Data

Stay up to date with the latest Underline news!

PRESENTATIONS

CONFERENCES

COMPANY

RESOURCES