Automatic evaluation is an integral aspect of dialogue system research. The traditional reference-based NLG metrics are generally found to be unsuitable for dialogue assessment. Consequently, recent studies have suggested various unique, reference-free neural metrics that better align with human evaluations. Notably among them, large language models (LLMs), particularly the instruction-tuned variants like ChatGPT, are shown to be promising substitutes for human judges. Yet, existing works on utilizing LLMs for automatic dialogue evaluation are limited in their scope in terms of the number of meta-evaluation datasets, mode of evaluation, coverage of LLMs, etc. Hence, it remains inconclusive how effective these LLMs are. To this end, we conduct a comprehensive study on the application of LLMs for automatic dialogue evaluation. Specifically, we analyze the multi-dimensional evaluation capability of 30 recently emerged LLMs at both turn and dialogue levels, using a comprehensive set of 12 meta-evaluation datasets. Additionally, we probe the robustness of the LLMs in handling various adversarial perturbations at both turn and dialogue levels. Finally, we explore how model-level and dimension-level ensembles impact the evaluation performance. All resources are available at https://github.com/e0397123/comp-analysis.

A Comprehensive Analysis of the Effectiveness of Large Language Models as Automatic Dialogue Evaluators | VIDEO

Recent advancements in reference-free learned metrics for open-domain dialogue evaluation have been driven by the progress in pre-trained language models and the availability of dialogue data with high-quality human annotations. However, current studies predominantly concentrate on English dialogues, and the generalization of these metrics to other languages has not been fully examined. This is largely due to the absence of a multilingual dialogue evaluation benchmark. To address the issue, we introduce xDial-Eval, built on top of open-source English dialogue evaluation datasets. xDial-Eval includes 12 turn-level and 6 dialogue-level English datasets, comprising 14930 annotated turns and 8691 annotated dialogues respectively. The English dialogue data are extended to nine other languages with commercial machine translation systems. On xDial-Eval, we conduct comprehensive analyses of previous BERT-based metrics and the recently-emerged large language models. Lastly, we establish strong self-supervised and multilingual baselines. In terms of average Pearson correlations over all datasets and languages, the best baseline outperforms OpenAI's ChatGPT by absolute improvements of 6.5% and 4.6% at the turn and dialogue levels respectively, albeit with much fewer parameters. The data and code are publicly available at https://github.com/e0397123/xDial-Eval.

xDial-Eval: A Multilingual Open-Domain Dialogue Evaluation Benchmark

Chatbots are designed to carry out human-like conversations across different domains, such as general chit-chat, knowledge exchange, and persona-grounded conversations. To measure the quality of such conversational agents, a dialogue evaluator is expected to conduct assessment across domains as well. However, most of the state-of-the-art automatic dialogue evaluation metrics (ADMs) are not designed for multi-domain evaluation. We are motivated to design a general and robust framework, MDD-Eval, to address the problem. Specifically, we first train a teacher evaluator with human-annotated data to acquire a rating skill to tell good dialogue responses from bad ones in a particular domain and then, adopt a self-training strategy to train a new evaluator with teacher-annotated multi-domain data, that helps the new evaluator to generalize across multiple domains. MDD-Eval is extensively assessed on six dialogue evaluation benchmarks. Empirical results show that the MDD-Eval framework achieves a strong performance with an absolute improvement of 7% over the state-of-the-art ADMs in terms of mean Spearman correlation scores across all the evaluation benchmarks.

MDD-Eval: Self-Training on Augmented Data for Multi-Domain Dialogue Evaluation

As unlabeled data carry rich task-relevant information, they are proven useful for few-shot learning of language model. The question is how to effectively make use of such data. In this work, we revisit the self-training technique for language model fine-tuning and present a state-of-the-art prompt-based few-shot learner, SFLM. Given two views of a text sample via weak and strong augmentation techniques, SFLM generates a pseudo label on the weakly augmented version. Then, the model predicts the same pseudo label when fine-tuned with the strongly augmented version. This simple approach is shown to outperform other state-of-the-art supervised and semi-supervised counterparts on six sentence classification and six sentence-pair classification benchmarking tasks. In addition, SFLM only relies on a few in-domain unlabeled data. We conduct a comprehensive analysis to demonstrate the robustness of our proposed approach under various settings, including augmentation techniques, model scale, and few-shot knowledge transfer across tasks.

Revisiting Self-training for Few-shot Learning of Language Model

A dialogue is essentially a multi-turn interaction among interlocutors. Effective evaluation metrics should reflect the dynamics of such interaction. Existing automatic metrics are focused very much on the turn-level quality, while ignoring such dynamics. To this end, we propose DynaEval, a unified automatic evaluation framework which is not only capable of performing turn-level evaluation, but also holistically considers the quality of the entire dialogue. In DynaEval, the graph convolutional network (GCN) is adopted to model a dialogue in totality, where the graph nodes denote each individual utterance and the edges represent the dependency between pairs of utterances. A contrastive loss is then applied to distinguish well-formed dialogues from carefully constructed negative samples. Experiments show that DynaEval significantly outperforms the state-of-the-art dialogue coherence model, and correlates strongly with human judgements across multiple dialogue evaluation aspects at both turn and dialogue level.

DynaEval: Unifying Turn and Dialogue Level Evaluation

Main Track - Natural Language Processing

technical paper

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Poster 3H: Dialog and Interactive Systems

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IJCNLP-AACL 2021

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Chen Zhang

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SHORT BIO

Presentations

A Comprehensive Analysis of the Effectiveness of Large Language Models as Automatic Dialogue Evaluators | VIDEO

xDial-Eval: A Multilingual Open-Domain Dialogue Evaluation Benchmark

MDD-Eval: Self-Training on Augmented Data for Multi-Domain Dialogue Evaluation

Revisiting Self-training for Few-shot Learning of Language Model

DynaEval: Unifying Turn and Dialogue Level Evaluation

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