Singapore

Understanding debtor personas is crucial for collectors to empathize with debtors and develop more effective collection strategies. 
In this paper, we take the first step towards comprehensively investigating the significance of debtor personas and present a successful commercial practice on automatic debt collection agents. 
Specifically, we organize the debtor personas into a taxonomy and construct a persona-aware conversation dataset.
Building upon it, we implement a simple yet effective persona-aware agent called PAD.
After two-month online testing, PAD increases the recovery rate by 3.31\% and collects an additional $\sim$100K RMB.
Our commercial practice brings inspiration to the debt collection industry by providing an effective automatic solution.

EMNLP 2023

Towards Effective Automatic Debt Collection with Persona Awareness | VIDEO

persona-aware debt collection agent

debtor persona

conversational ai

poster

**Welcome to EMNLP 2023!**

On behalf of the EMNLP 2023 Organizing Committee, I extend a warm and heartfelt welcome to all of you to the 2023 Conference on Empirical Methods in Natural Language Processing (EMNLP). It is with immense pleasure and excitement that we gather here in Singapore, a vibrant hub of innovation and technological advancement.

The conference program is packed with insightful presentations, thought-provoking workshops, and engaging networking opportunities. In addition to the technical sessions, we have also planned several social events that will provide you with the opportunity to connect with your colleagues.

The conference is held in person at the Resorts World Convention Centre in Singapore, and available on-line with the help of Underline.

For those in Singapore, I hope that you will find time to explore the exciting Sentosa Island, Gardens by the Bay, Singapore Botanic Gardens and the many other attractions unique to Singapore.

Of course, we are grateful to our sponsors and partners for their generous support of EMNLP 2023, whose contributions make it possible for us to host this world-class event.

Yuji Matsumoto (RIKEN AIP) 
EMNLP 2023 General Chair

To access the **EMNLP 2023** event page on Underline, you need to register for the Conference. 
Please follow **[this link](https://2023.emnlp.org/registration/)** for more details.

EMNLP 2023 took place in Singapore from Dec 6th to Dec 10th, 2023.

This paper introduces a new IncidentAI dataset for safety prevention. Different from prior corpora that usually contain a single task, our dataset comprises three tasks: named entity recognition, cause-effect extraction, and information retrieval. The dataset is annotated by domain experts who have at least six years of practical experience as high-pressure gas conservation managers.
We validate the contribution of the dataset in the scenario of safety prevention. Preliminary results on the three tasks show that NLP techniques are beneficial for analyzing incident reports to prevent future failures. The dataset facilitates future research in NLP and incident management communities. The access to the dataset is also provided (The IncidentAI dataset is available at: https://github.com/Cinnamon/incident-ai-dataset).

Towards Safer Operations: An Expert-involved Dataset of High-Pressure Gas Incidents for Preventing Future Failures | VIDEO

Identity biases arise commonly from annotated datasets, can be propagated in language models and can cause further harm to marginal groups. Existing bias benchmarking datasets are mainly focused on gender or racial biases and are made to pinpoint which class the model is biased towards. They also are not designed for the gaming industry, a concern for models built for toxicity detection in videogames' chat. We propose a dataset and a method to highlight oversensitive terms using reactivity analysis and the model's performance. We test our dataset against ToxBuster, a language model developed by Ubisoft fine-tuned for toxicity detection on multiplayer videogame's written chat, and Perspective API. We find that these toxicity models often automatically tag terms related to a community's identity as toxic, which prevents members of already marginalized groups to make their presence known or have a mature / normal conversation. Through this process, we have generated an interesting list of terms that trigger the models to varying degrees, along with insights on establishing a baseline through human annotations.

Unveiling Identity Biases in Toxicity Detection : A Game-Focused Dataset and Reactivity Analysis Approach | VIDEO

Large language models (LLMs) and their applications in low-resource languages (such as in Vietnamese) are limited due to lack of training data and benchmarking datasets. This paper introduces a practical real-world implementation of a question answering system for Vietnamese, called ViGPTQA, leveraging the power of LLM. Since there is no effective LLM in Vietnamese to date, we also propose, evaluate, and open-source an instruction-tuned LLM for Vietnamese, named ViGPT. ViGPT demonstrates exceptional performances, especially on real-world scenarios. We curate a new set of benchmark datasets that encompass both AI and human-generated data, providing a comprehensive evaluation framework for Vietnamese LLMs. By achieving state-of-the-art results and approaching other multilingual LLMs, our instruction-tuned LLM underscores the need for dedicated Vietnamese-specific LLMs. Our open-source model supports customized and privacy-fulfilled Vietnamese language processing systems.

ViGPTQA - State-of-the-Art LLMs for Vietnamese Question Answering: System Overview, Core Models Training, and Evaluations

Extracting structured information from videos is critical for numerous downstream applications in the industry. In this paper, we define a significant task of extracting hierarchical key information from visual texts on videos. To fulfill this task, we decouple it into four subtasks and introduce two implementation solutions called PipVKIE and UniVKIE. PipVKIE sequentially completes the four subtasks in continuous stages, while UniVKIE is improved by unifying all the subtasks into one backbone.
Both PipVKIE and UniVKIE leverage multimodal information from vision, text, and coordinates for feature representation. Extensive experiments on one well-defined dataset demonstrate that our solutions can achieve remarkable performance and efficient inference speed.

VKIE: The Application of Key Information Extraction on Video Text

Key Point Analysis (KPA) is an emerging summarization framework, which extracts the main points from a collection of opinions, and quantifies their prevalence. It has been successfully applied to diverse types of data, including arguments, user reviews and survey responses. Despite the growing academic interest in KPA, little attention has been given to the practical challenges of implementing a KPA system in production. This work presents a deployed KPA system, which regularly serves multiple teams in our organization. We discuss the main challenges we faced while building a real-world KPA system, as well as the architecture and algorithmic improvements we developed to address these challenges. Specifically, we focus on efficient matching of sentences to key points, incremental processing, scalability and resiliency. The value of our contributions is demonstrated in an extensive set of experiments, over five existing and novel datasets. Finally, we describe several use cases of the deployed system, which illustrate its practical value.

Welcome to the Real World: Efficient, Incremental and Scalable Key Point Analysis

This paper introduces WordArt Designer, a user-driven framework for artistic typography synthesis, relying on the Large Language Model (LLM). The system incorporates four key modules: the LLM Engine, SemTypo, StyTypo, and TexTypo modules. 1) The LLM Engine, empowered by the LLM (e.g. GPT-3.5), interprets user inputs and generates actionable prompts for the other modules, thereby transforming abstract concepts into tangible designs. 2) The SemTypo module optimizes font designs using semantic concepts, striking a balance between artistic transformation and readability. 3) Building on the semantic layout provided by the SemTypo module, the StyTypo module creates smooth, refined images. 4) The TexTypo module further enhances the design's aesthetics through texture rendering, enabling the generation of inventive textured fonts. Notably, WordArt Designer highlights the fusion of generative AI with artistic typography. Experience its capabilities on ModelScope: https://www.modelscope.cn/studios/WordArt/WordArt.

WordArt Designer: User-Driven Artistic Typography Synthesis using Large Language Models

Historically, researchers and consumers have noticed a decrease in quality when applying NLP tools to minority variants of languages (i.e. Puerto Rican Spanish or Swiss German), but studies exploring this have been limited to a select few languages. Additionally, past studies have mainly been conducted in a monolingual context, so cross-linguistic trends have not been identified and tied to external factors. In this work, we conduct a comprehensive evaluation of the most influential, state-of-the-art large language models (LLMs) across two high-use applications, machine translation and automatic speech recognition, to assess their functionality on the regional dialects of several high- and low-resource languages. Additionally, we analyze how the regional dialect gap is correlated with economic, social, and linguistic factors. The impact of training data, including related factors like dataset size and its construction procedure, is shown to be significant but not consistent across models or languages, meaning a one-size-fits-all approach cannot be taken in solving the dialect gap. This work will lay the foundation for furthering the field of dialectal NLP by laying out evident disparities and identifying possible pathways for addressing them through mindful data collection.

Quantifying the Dialect Gap and its Correlates Across Languages

In this paper, we propose ***CLMSM***, a domain-specific, continual pre-training framework, that learns from a large set of procedural recipes. ***CLMSM*** uses a Multi-Task Learning Framework to optimize two objectives - a) Contrastive Learning using hard triplets to learn fine-grained differences across entities in the procedures, and b) a novel Mask-Step Modelling objective to learn step-wise context of a procedure. We test the performance of ***CLMSM*** on the downstream tasks of tracking entities and aligning actions between two procedures on three datasets, one of which is an open-domain dataset not conforming with the pre-training dataset. We show that ***CLMSM*** not only outperforms baselines on recipes (in-domain) but is also able to generalize to open-domain procedural NLP tasks.

CLMSM: A Multi-Task Learning Framework for Pre-training on Procedural Text

Text classification is essential for organizing unstructured text. Traditional methods rely on human annotations or, more recently, a set of class seed words for supervision, which can be costly, particularly for specialized or emerging domains. To address this, using class surface names alone as extremely weak supervision has been proposed. However, existing approaches treat different levels of text granularity (documents, sentences, or words) independently, disregarding inter-granularity class disagreements and the context identifiable exclusively through joint extraction. In order to tackle these issues, we introduce MEGClass, an extremely weakly-supervised text classification method that leverages Mutually-Enhancing Text Granularities. MEGClass utilizes coarse- and fine-grained context signals obtained by jointly considering a document's most class-indicative words and sentences. This approach enables the learning of a contextualized document representation that captures the most discriminative class indicators. By preserving the heterogeneity of potential classes, MEGClass can select the most informative class-indicative documents as iterative feedback to enhance the initial word-based class representations and ultimately fine-tune a pre-trained text classifier. Extensive experiments on seven benchmark datasets demonstrate that MEGClass outperforms other weakly and extremely weakly supervised methods.

MEGClass: Extremely Weakly Supervised Text Classification via Mutually-Enhancing Text Granularities

Cognitive appraisal plays a pivotal role in deciphering emotions. Recent studies have delved into its significance, yet the interplay between various forms of cognitive appraisal and specific emotions, such as joy and anger, remains an area of exploration in consumption contexts. Our research introduces the PEACE-Reviews dataset, a unique compilation of annotated autobiographical accounts where individuals detail their emotional and appraisal experiences during interactions with personally significant products or services. Focusing on the inherent variability in consumer experiences, this dataset offers an in-depth analysis of participants' psychological traits, their evaluative feedback on purchases, and the resultant emotions. Notably, the PEACE-Reviews dataset encompasses emotion, cognition, individual traits, and demographic data. We also introduce preliminary models that predict certain features based on the autobiographical narratives.

Towards Effective Automatic Debt Collection with Persona Awareness | VIDEO

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Towards Safer Operations: An Expert-involved Dataset of High-Pressure Gas Incidents for Preventing Future Failures | VIDEO

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