Singapore

End-to-end task-oriented dialogue (EToD) can directly generate responses in an end-to-end fashion without modular training, which attracts escalating popularity. The advancement of deep neural networks, especially the successful use of large pre-trained models, has further led to significant progress in EToD research in recent years. In this paper, we present a thorough review and provide a unified perspective to summarize existing approaches as well as recent trends to advance the development of EToD research. The contributions of this paper can be summarized: (1) First survey: to our knowledge, we take the first step to present a thorough survey of this research field; (2) New taxonomy: we first introduce a unified perspective for EToD, including (i) Modularly EToD and (ii) Fully EToD; (3) New Frontiers: we discuss some potential frontier areas as well as the corresponding challenges, hoping to spur breakthrough research in EToD field; (4) Abundant resources: we build a public website, where EToD researchers could directly access the recent progress. We hope this work can serve as a thorough reference for the EToD research community.

EMNLP 2023

End-to-end Task-oriented Dialogue: A Survey of Tasks, Methods, and Future Directions | VIDEO

pre-trained models in dialogue systems

task-oriented dialogue systems (tod)

end-to-end task-oriented dialogue (etod)

poster

**Welcome to EMNLP 2023!**

On behalf of the EMNLP 2023 Organizing Committee, I extend a warm and heartfelt welcome to all of you to the 2023 Conference on Empirical Methods in Natural Language Processing (EMNLP). It is with immense pleasure and excitement that we gather here in Singapore, a vibrant hub of innovation and technological advancement.

The conference program is packed with insightful presentations, thought-provoking workshops, and engaging networking opportunities. In addition to the technical sessions, we have also planned several social events that will provide you with the opportunity to connect with your colleagues.

The conference is held in person at the Resorts World Convention Centre in Singapore, and available on-line with the help of Underline.

For those in Singapore, I hope that you will find time to explore the exciting Sentosa Island, Gardens by the Bay, Singapore Botanic Gardens and the many other attractions unique to Singapore.

Of course, we are grateful to our sponsors and partners for their generous support of EMNLP 2023, whose contributions make it possible for us to host this world-class event.

Yuji Matsumoto (RIKEN AIP) 
EMNLP 2023 General Chair

To access the **EMNLP 2023** event page on Underline, you need to register for the Conference. 
Please follow **[this link](https://2023.emnlp.org/registration/)** for more details.

EMNLP 2023 took place in Singapore from Dec 6th to Dec 10th, 2023.

In task-oriented dialogs (TOD), reinforcement learning (RL) algorithms train a model to directly optimize response for task-related metrics.
However, RL often needs to perform exploration, which can be time-consuming due to the slow auto-regressive sequence generation process. We investigate an approach to create a more efficient RL-based algorithm to improve TOD performance in an offline setting.
First, we use a faster generation procedure that samples from independent next-word distributions after training the language model (LM) with supervised learning. We then introduce a fine-grained reward function to help the model focus on learning key information in a dialog, by measuring the importance and semantic closeness of each generated token. Experiments on the MultiWoZ dataset show our new training algorithm, Keywords Reinforcement Learning with Next-word Sampling (KRLS), achieves state-of-the-art performance on the end-to-end response generation task, with a 15% training time reduction compared to a standard RL algorithm using auto-regressive generation.

KRLS: Improving End-to-End Response Generation in Task Oriented Dialog with Reinforced Keywords Learning | VIDEO

As language models become increasingly integrated into our digital lives, Personalized Text Generation (PTG) has emerged as a pivotal component with a wide range of applications. However, the bias inherent in user written text, often used for PTG model training, can inadvertently associate different levels of linguistic quality with users' protected attributes. The model can inherit the bias and perpetuate inequality in generating text w.r.t. users' protected attributes, leading to unfair treatment when serving users. In this work, we investigate fairness of PTG in the context of personalized explanation generation for recommendations. We first discuss the biases in generated explanations and their fairness implications. To promote fairness, we introduce a general framework to achieve measure-specific counterfactual fairness in explanation generation. Extensive experiments and human evaluations demonstrate the effectiveness of our method.

COFFEE: Counterfactual Fairness for Personalized Text Generation in Explainable Recommendation

Dialogue comprehension and generation are vital to the success of open-domain dialogue systems. Although pre-trained generative conversation models have made significant progress in generating fluent responses, people have difficulty judging whether they understand and efficiently model the contextual information of the conversation. In this study, we propose a Multi-Source Probing (MSP) method to probe the dialogue comprehension abilities of open-domain dialogue models. MSP aggregates features from multiple sources to accomplish diverse task goals and conducts downstream tasks in a generative manner that is consistent with dialogue model pre-training to leverage model capabilities. We conduct probing experiments on seven tasks that require various dialogue comprehension skills, based on the internal representations encoded by dialogue models. Experimental results show that open-domain dialogue models can encode semantic information in the intermediate hidden states, which facilitates dialogue comprehension tasks. Models of different scales and structures possess different conversational understanding capabilities. Our findings encourage a comprehensive evaluation and design of open-domain dialogue models.

Multi-Source Probing for Open-Domain Conversational Understanding

Textbooks are one of the main mediums for delivering high-quality education to students.
In particular, explanatory and illustrative visuals play a key role in retention, comprehension and general transfer of knowledge.
However, many textbooks lack these interesting visuals to support student learning.
In this paper, we investigate the effectiveness of vision-language models to automatically enhance textbooks with images from the web.
We collect a dataset of e-textbooks in the math, science, social science and business domains.
We then set up a text-image matching task that involves retrieving and appropriately assigning web images to textbooks, which we frame as a matching optimization problem.
Through a crowd-sourced evaluation, we verify that (1) while the original textbook images are rated higher, automatically assigned ones are not far behind, and (2) the precise formulation of the optimization problem matters.
We release the dataset of textbooks with an associated image bank to inspire further research in this intersectional area of computer vision and NLP for education.

Enhancing Textbooks with Visuals from the Web for Improved Learning

Efficient knowledge retrieval plays a pivotal role in ensuring the success of end-to-end task-oriented dialogue systems by facilitating the selection of relevant information necessary to fulfill user requests. However, current approaches generally integrate knowledge retrieval and response generation, which poses scalability challenges when dealing with extensive knowledge bases. Taking inspiration from open-domain question answering, we propose a retriever-generator architecture that harnesses a retriever to retrieve pertinent knowledge and a generator to generate system responses. Due to the lack of retriever training labels, we propose relying on feedback from the generator as pseudo-labels to train the retriever. To achieve this, we introduce a dual-feedback mechanism that generates both positive and negative feedback based on the output of the generator. Our method demonstrates superior performance in task-oriented dialogue tasks, as evidenced by experimental results on three benchmark datasets.

Dual-Feedback Knowledge Retrieval for Task-Oriented Dialogue Systems | VIDEO

Inspired by the superior language abilities of large language models (LLM), large vision-language models (LVLM) have been recently proposed by integrating powerful LLMs for improving the performance on complex multimodal tasks. Despite the promising progress on LVLMs, we find that they suffer from object hallucinations, i.e., they tend to generate objects inconsistent with the target images in the descriptions. To investigate it, this work presents the first systematic study on object hallucination of LVLMs. We conduct the evaluation experiments on several representative LVLMs, and show that they mostly suffer from severe object hallucination issues. We further discuss that the visual instructions may influence the hallucination, and find that: objects that frequently appear in the visual instructions or co-occur with the image objects are obviously prone to be hallucinated by LVLMs. Besides, we further design a polling-based query method called POPE for better evaluation of object hallucination. Experiment results show that our POPE can evaluate object hallucination in a more stable and flexible way.

Evaluating Object Hallucination in Large Vision-Language Models | VIDEO

This paper presents DueT, a novel transfer learning method for vision and language models built by contrastive learning.
In DueT, adapters are inserted into the image and text encoders, which have been initialized using models pre-trained on uni-modal corpora and then frozen.
By training only these adapters, DueT enables efficient learning with a reduced number of trainable parameters.
Moreover, unlike traditional adapters, those in DueT are equipped with a gating mechanism, enabling effective transfer and connection of knowledge acquired from pre-trained uni-modal encoders while preventing catastrophic forgetting.
We report that DueT outperformed simple fine-tuning, the conventional method fixing only the image encoder and training only the text encoder, and the LoRA-based adapter method in accuracy and parameter efficiency for 0-shot image and text retrieval in both English and Japanese domains.

DueT: Image-Text Contrastive Transfer Learning with Dual-adapter Tuning

Recent advancements in biological research leverage the integration of molecules, proteins, and natural language to enhance drug discovery. However, current models exhibit several limitations, such as the generation of invalid molecular SMILES, underutilization of contextual information, and equal treatment of structured and unstructured knowledge. To address these issues, we propose BioT5, a comprehensive pre-training framework that enriches cross-modal integration in biology with chemical knowledge and natural language associations. BioT5 utilizes SELFIES for 100\% robust molecular representations and extracts knowledge from the surrounding context of bio-entities in unstructured biological literature. Furthermore, BioT5 distinguishes between structured and unstructured knowledge, leading to more effective utilization of information. After fine-tuning, BioT5 shows superior performance across a wide range of tasks, demonstrating its strong capability of capturing underlying relations and properties of bio-entities. Our code is available at https://github.com/QizhiPei/BioT5.

BioT5: Enriching Cross-modal Integration in Biology with Chemical Knowledge and Natural Language Associations

Target-oriented dialogue systems, designed to proactively steer conversations toward predefined targets or accomplish specific system-side goals, are an exciting area in conversational AI. In this work, by formulating a <dialogue act, topic> pair as the conversation target, we explore a novel problem of personalized target-oriented dialogue by considering personalization during the target accomplishment process. However, there remains an emergent need for high-quality datasets, and building one from scratch requires tremendous human effort. To address this, we propose an automatic dataset curation framework using a role-playing approach. Based on this framework, we construct a large-scale personalized target-oriented dialogue dataset, TopDial, which comprises about 18K multi-turn dialogues. The experimental results show that this dataset is of high quality and could contribute to exploring personalized target-oriented dialogue.

Target-oriented Proactive Dialogue Systems with Personalization: Problem Formulation and Dataset Curation | VIDEO

Open-domain multi-turn dialogue generation encounters the significant challenge of lacking various types of knowledge from diverse sources. Existing models typically focus on identifying specific types of dialogue knowledge and utilize corresponding datasets for training. However, this approach often leads to limited generalization capabilities and increased computational resource requirements. Recently, large language models (LLMs) have shown impressive performance on natural language processing tasks. To harness the knowledge storage of LLMs, we propose a framework named KnowEE that explores multi-source multi-type knowledge from LLMs by leveraging diverse datasets and then exploits the obtained knowledge for response generation. Our framework comprises two phases: First, we leverage five external datasets encompassing various types of knowledge to extract the most relevant samples to the dialogue context which are served as prompts to generate corresponding type of knowledge; Second, we inject the acquired knowledge into the ongoing dialogue context in fine-grained and coarse-grained manners, which is then fed into LLMs to generate the final dialogue response. Both automatic and manual evaluation results validate the effectiveness of our framework in exploring and exploiting multi-source multi-type knowledge to generate coherent, informative, and fluent responses.

End-to-end Task-oriented Dialogue: A Survey of Tasks, Methods, and Future Directions | VIDEO

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KRLS: Improving End-to-End Response Generation in Task Oriented Dialog with Reinforced Keywords Learning | VIDEO

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End-to-end Task-oriented Dialogue: A Survey of Tasks, Methods, and Future Directions | VIDEO

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Next from EMNLP 2023

KRLS: Improving End-to-End Response Generation in Task Oriented Dialog with Reinforced Keywords Learning | VIDEO

Stay up to date with the latest Underline news!

PRESENTATIONS

CONFERENCES

COMPANY

RESOURCES

Downloads