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Dialogue systems have received increasing attention while automatically evaluating their performance remains challenging. User satisfaction estimation (USE) has been proposed as an alternative. It assumes that the performance of a dialogue system can be measured by user satisfaction and uses an estimator to simulate users. The effectiveness of USE depends heavily on the estimator. Existing estimators independently predict user satisfaction at each turn and ignore satisfaction dynamics across turns within a dialogue. In order to fully simulate users, it is crucial to take satisfaction dynamics into account. To fill this gap, we propose a new estimator ASAP (sAtisfaction eStimation via HAwkes Process) that treats user satisfaction across turns as an event sequence and employs a Hawkes process to effectively model the dynamics in this sequence. Experimental results on four benchmark dialogue datasets demonstrate that ASAP can substantially outperform state-of-the-art baseline estimators.

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ACL 2023

Modeling User Satisfaction Dynamics in Dialogue via Hawkes Process

satisfaction dynamics

user satisfaction estimation

hawkes process

Dialogue systems have received increasing attention while automatically evaluating their performance remains challenging. User satisfaction estimation (USE) has been proposed as an alternative. It assumes that the performance of a dialogue system can be measured by user satisfaction and uses an estimator to simulate users. The effectiveness of USE depends heavily on the estimator. Existing estimators independently predict user satisfaction at each turn and ignore satisfaction dynamics across turns within a dialogue. In order to fully simulate users, it is crucial to take satisfaction dynamics into account. To fill this gap, we propose a new estimator ASAP (sAtisfaction eStimation via HAwkes Process) that treats user satisfaction across turns as an event sequence and employs a Hawkes process to effectively model the dynamics in this sequence. Experimental results on four benchmark dialogue datasets demonstrate that ASAP can substantially outperform state-of-the-art baseline estimators.

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poster

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This paper studies a new task of federated learning (FL) for semantic parsing, where multiple clients collaboratively train one global model without sharing their semantic parsing data. By leveraging data from multiple clients, the FL paradigm can be especially beneficial for clients that have little training data to develop a data-hungry neural semantic parser on their own. We propose an evaluation setup to study this task, where we re-purpose widely-used single-domain text-to-SQL datasets as clients to form a realistic heterogeneous FL setting and collaboratively train a global model. As standard FL algorithms suffer from the high client heterogeneity in our realistic setup, we further propose a novel LOss Reduction Adjusted Re-weighting (Lorar) mechanism, which adjusts each client's contribution to the global model update based on its training loss reduction during each round. Our intuition is that the larger the loss reduction, the further away the current global model is from the client's local optimum, and the larger weight the client should get. By applying Lorar to three widely adopted FL algorithms (FedAvg, FedOPT and FedProx), we observe that their performance can be improved substantially on average (4%-20% absolute gain under MacroAvg) and that clients with smaller datasets enjoy larger performance gains. In addition, the global model converges faster for almost all the clients.

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Federated Learning for Semantic Parsing: Task Formulation, Evaluation Setup, New Algorithms

This paper aims to benchmark recent progress in language understanding models that output contextualised representations at the character level. Many such modelling architectures and methods to train those architectures have been proposed, but it is currently unclear what the relative contributions of the architecture vs. the pretraining objective are to final model performance. We explore the design space of such models, comparing architectural innovations (Clark et al., 2022, Jaegle et al., 2022, Tay et al., 2021) and a variety of different pretraining objectives on a suite of evaluation tasks with a fixed training procedure in order to find the currently optimal way to build and train character-level BERT-like models. We find that our best performing character-level model exceeds the performance of a token-based model trained with the same settings on the same data, suggesting that character-level models are ready for more widespread adoption. Unfortunately, the best method to train character-level models still relies on a subword-level tokeniser during pretraining, and final model performance is highly dependent on tokeniser quality. We believe our results demonstrate the readiness of character-level models for multilingual language representation, and encourage NLP practitioners to try them as drop-in replacements for token-based models.

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What is the best recipe for character-level encoder-only modelling?

We investigate knowledge retrieval with multi-modal queries, i.e. queries containing information split across image and text inputs, a challenging task that differs from previous work on cross-modal retrieval. We curate a new dataset called ReMuQ for benchmarking progress on this task. ReMuQ requires a system to retrieve knowledge from a large corpus by integrating contents from both text and image queries. We introduce a retriever model "ReViz" that can directly process input text and images to retrieve relevant knowledge in an end-to-end fashion without being dependent on intermediate modules such as object detectors or caption generators. We introduce a new pretraining task that is effective for learning knowledge retrieval with multimodal queries and also improves performance on downstream tasks. We demonstrate superior performance in retrieval on two datasets (ReMuQ and OK-VQA) under zero-shot settings as well as further improvements when finetuned on these datasets.

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End-to-end Knowledge Retrieval with Multi-modal Queries

A curriculum is a planned sequence of learning materials and an effective one can make learning efficient and effective for both humans and machines. Recent studies developed effective data-driven curriculum learning approaches for training graph neural networks in language applications. However, existing curriculum learning approaches often employ a single criterion of difficulty in their training paradigms. In this paper, we propose a new perspective on curriculum learning by introducing a novel approach that builds on graph complexity formalisms (as difficulty criteria) and model competence during training. The model consists of a scheduling scheme which derives effective curricula by accounting for different views of sample difficulty and model competence during training. The proposed solution advances existing research in curriculum learning for graph neural networks with the ability to incorporate a fine-grained spectrum of graph difficulty criteria in their training paradigms. Experimental results on real-world link prediction and node classification tasks illustrate the effectiveness of the proposed approach.

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Curriculum Learning for Graph Neural Networks: A Multiview Competence-based Approach

Voice dictation is an increasingly important text input modality. Existing systems that allow both dictation and editing-by-voice restrict their command language to flat templates invoked by trigger words. In this work, we study the feasibility of allowing users to interrupt their dictation with spoken editing commands in open-ended natural language. We introduce a new task and dataset, TERTiUS, to experiment with such systems. To support this flexibility in real-time, a system must incrementally segment and classify spans of speech as either dictation or command, and interpret the spans that are commands. We experiment with using large pre-trained language models to predict the edited text, or alternatively, to predict a small text-editing program. Experiments show a natural trade-off between model accuracy and latency: a smaller model achieves 30% end-state accuracy with 1.3 seconds of latency, while a larger model achieves 55% end-state accuracy with 7 seconds of latency.

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Toward Interactive Dictation

Recent works in Event Argument Extraction (EAE) have focused on improving model generalizability to cater to new events and domains. However, standard benchmarking datasets like ACE and ERE cover less than 40 event types and 25 entity-centric argument roles. Limited diversity and coverage hinder these datasets from adequately evaluating the generalizability of EAE models. In this paper, we first contribute by creating a large and diverse EAE ontology. This ontology is created by transforming FrameNet, a comprehensive semantic role labeling (SRL) dataset for EAE, by exploiting the similarity between these two tasks. Then, exhaustive human expert annotations are collected to build the ontology, concluding with 115 events and 220 argument roles, with a significant portion of roles not being entities. We utilize this ontology to further introduce GENEVA, a diverse generalizability benchmarking dataset comprising four test suites aimed at evaluating models' ability to handle limited data and unseen event type generalization. We benchmark six EAE models from various families. The results show that owing to non-entity argument roles, even the best-performing model can only achieve 39% F1 score, indicating how GENEVA provides new challenges for generalization in EAE. Overall, our large and diverse EAE ontology can aid in creating more comprehensive future resources, while GENEVA is a challenging benchmarking dataset encouraging further research for improving generalizability in EAE. The code and data can be found at https://github.com/PlusLabNLP/GENEVA.

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GENEVA: Benchmarking Generalizability for Event Argument Extraction with Hundreds of Event Types and Argument Roles

Despite exciting progress in causal language models, the expressiveness of their representations is largely limited due to poor discrimination ability. To remedy this issue, we present CONTRACLM, a novel contrastive learning framework at both the token-level and the sequence-level. We assess CONTRACLM on a variety of downstream tasks. We show that CONTRACLM enhances the discrimination of representations and bridges the gap with encoder-only models, which makes causal language models better suited for tasks beyond language generation. Specifically, we attain 44% relative improvement on the Semantic Textual Similarity tasks and 34% on Code-to-Code Search tasks. Furthermore, by improving the expressiveness of representations, CONTRACLM also boosts the source code generation capability with 9% relative improvement on execution accuracy on the HumanEval benchmark.

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ContraCLM: Contrastive Learning For Causal Language Model

We propose "Conceptual Coverage Across Languages" (CoCo-CroLa), a technique for benchmarking the degree to which any generative text-to-image system provides multilingual parity to its training language in terms of tangible nouns. For each model we can assess "conceptual coverage" of a given target language relative to a source language by comparing the population of images generated for a series of tangible nouns in the source language to the population of images generated for each noun under translation in the target language. This technique allows us to estimate how well-suited a model is to a target language as well as identify model-specific weaknesses, spurious correlations, and biases without a-priori assumptions. We demonstrate how it can be used to benchmark T2I models in terms of multilinguality, and how despite its simplicity it is a good proxy for impressive generalization.

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Multilingual Conceptual Coverage in Text-to-Image Models

Event argument extraction (EAE) identifies event arguments and their specific roles for a given event. Recent advancement in generation-based EAE models has shown great performance and generalizability over classification-based models. However, existing generation-based EAE models mostly focus on problem re-formulation and prompt design, without incorporating additional information that has been shown to be effective for classification-based models, such as the abstract meaning representation (AMR) of the input passages. Incorporating such information into generation-based models is challenging due to the heterogeneous nature of the natural language form prevalently used in generation-based models and the structured form of AMRs. In this work, we study strategies to incorporate AMR into generation-based EAE models. We propose AMPERE, which generates AMR-aware prefixes for every layer of the generation model. Thus, the prefix introduces AMR information to the generation-based EAE model and then improves the generation. We also introduce an adjusted copy mechanism to AMPERE to help overcome potential noises brought by the AMR graph. Comprehensive experiments and analyses on ACE2005 and ERE datasets show that AMPERE can get 4% - 10% absolute F1 score improvements with reduced training data and it is in general powerful across different training sizes.

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AMPERE: AMR-Aware Prefix for Generation-Based Event Argument Extraction Model

Large Language Models (LLMs) are so powerful that they sometimes learn correlations between labels and features that are irrelevant to the task, leading to poor generalization on out-of-distribution data. We propose explanation-based finetuning as a general approach to mitigate LLMs' reliance on spurious correlations. Unlike standard finetuning where the model only predicts the answer given the input, we finetune the model to additionally generate a free-text explanation supporting its answer. To evaluate our method, we finetune the model on artificially constructed training sets containing different types of spurious cues, and test it on a test set without these cues. Compared to standard finetuning, our method makes GPT-3 (davinci) remarkably more robust against spurious cues in terms of accuracy drop across four classification tasks: ComVE (+1.2), CREAK (+9.1), e-SNLI (+15.4), and SBIC (+6.5). The efficacy generalizes across multiple model families and scales, with greater gains for larger models. Finally, our method also works well with explanations generated by the model, implying its applicability to more datasets without human-written explanations.

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Modeling User Satisfaction Dynamics in Dialogue via Hawkes Process

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