United States

The expression of displeasure on a consumer&#39;s behalf towards an organization, product, or event is denoted via the speech act known as complaint. Customers typically post reviews on retail websites and various social media platforms about the products or services they purchase, and the reviews may include complaints about the products or services. Automatic detection of consumers&#39; complaints about items or services they buy can be critical for organizations and online merchants since they can use this insight to meet the customers&#39; requirements, including handling and addressing the complaints. Previous studies on Complaint Identification (CI) are limited to text. Images posted with the reviews can provide cues to identify complaints better, thus emphasizing the importance of incorporating multi-modal inputs into the process. Furthermore, the customer&#39;s emotional state significantly impacts the complaint expression since emotions generally influence any speech act. As a result, the impact of emotion and sentiment on automatic complaint identification must also be investigated. One of the major contributions of this work is the creation of a new dataset- Complaint, Emotion, and Sentiment Annotated Multi-modal Amazon Reviews Dataset (CESAMARD), a collection of opinionated texts (reviews) and images of the products posted on the website of the retail giant Amazon. We present an attention-based multi-modal, adversarial multi-task deep neural network model for complaint detection to demonstrate the utility of the multi-modal dataset. Experimental results indicate that the multi-modality and multi-tasking complaint identification outperforms uni-modal and single-task variants.

AAAI 2022

Sentiment and Emotion-Aware Multi-Modal Complaint Identification

**Welcome to EMNLP 2023!**

On behalf of the EMNLP 2023 Organizing Committee, I extend a warm and heartfelt welcome to all of you to the 2023 Conference on Empirical Methods in Natural Language Processing (EMNLP). It is with immense pleasure and excitement that we gather here in Singapore, a vibrant hub of innovation and technological advancement.

The conference program is packed with insightful presentations, thought-provoking workshops, and engaging networking opportunities. In addition to the technical sessions, we have also planned several social events that will provide you with the opportunity to connect with your colleagues.

The conference is held in person at the Resorts World Convention Centre in Singapore, and available on-line with the help of Underline.

For those in Singapore, I hope that you will find time to explore the exciting Sentosa Island, Gardens by the Bay, Singapore Botanic Gardens and the many other attractions unique to Singapore.

Of course, we are grateful to our sponsors and partners for their generous support of EMNLP 2023, whose contributions make it possible for us to host this world-class event.

Yuji Matsumoto (RIKEN AIP) 
EMNLP 2023 General Chair

To access the **EMNLP 2023** event page on Underline, you need to register for the Conference. 
Please follow **[this link](https://2023.emnlp.org/registration/)** for more details.

EMNLP 2023

EMNLP 2023 took place in Singapore from Dec 6th to Dec 10th, 2023.

The expression of displeasure on a consumer's behalf towards an organization, product, or event is denoted via the speech act known as complaint. Customers typically post reviews on retail websites and various social media platforms about the products or services they purchase, and the reviews may include complaints about the products or services. Automatic detection of consumers' complaints about items or services they buy can be critical for organizations and online merchants since they can use this insight to meet the customers' requirements, including handling and addressing the complaints. Previous studies on Complaint Identification (CI) are limited to text. Images posted with the reviews can provide cues to identify complaints better, thus emphasizing the importance of incorporating multi-modal inputs into the process. Furthermore, the customer's emotional state significantly impacts the complaint expression since emotions generally influence any speech act. As a result, the impact of emotion and sentiment on automatic complaint identification must also be investigated. One of the major contributions of this work is the creation of a new dataset- Complaint, Emotion, and Sentiment Annotated Multi-modal Amazon Reviews Dataset (CESAMARD), a collection of opinionated texts (reviews) and images of the products posted on the website of the retail giant Amazon. We present an attention-based multi-modal, adversarial multi-task deep neural network model for complaint detection to demonstrate the utility of the multi-modal dataset. Experimental results indicate that the multi-modality and multi-tasking complaint identification outperforms uni-modal and single-task variants.

technical paper

The purpose of the AAAI conference is to promote research in artificial intelligence (AI) and scientific exchange among AI researchers, practitioners, scientists, and engineers in affiliated disciplines. 

Recent social networks' misinformation mitigation approaches tend to investigate how to reduce misinformation by considering a whole-network statistical scale. However, unbalanced misinformation exposures among individuals urge to study fair allocation of mitigation resources. Moreover, the network has random dynamics which change over time. Therefore, we introduce a stochastic and non-stationary knapsack problem, and we apply its resolution to mitigate misinformation in social network campaigns. We further propose a generic misinformation mitigation algorithm that is robust to different social networks' misinformation statistics, allowing a promising impact in real-world scenarios. A novel loss function ensures fair mitigation among users. We achieve fairness by intelligently allocating a mitigation incentivization budget to the knapsack, and optimizing the loss function. To this end, a team of Learning Automata (LA) drives the budget allocation. Each LA is associated with a user and learns to minimize its exposure to misinformation by performing a non-stationary and stochastic walk over its state space. Our results show how our LA-based method is robust and outperforms similar misinformation mitigation methods in how the mitigation is fairly influencing the network users.

Socially Fair Mitigation of Misinformation on Social Networks via Constraint Stochastic Optimization

My doctoral research focuses on understanding semantic knowledge in neural network models trained solely to predict natural language (referred to as language models, or LMs), by drawing on insights from the study of concepts and categories grounded in cognitive science. I propose a framework inspired by 'inductive reasoning,' a phenomenon that sheds light on how humans utilize background knowledge to make inductive leaps and generalize from new pieces of information about concepts and their properties. Drawing from experiments that study inductive reasoning, I propose to analyze semantic inductive generalization in LMs using phenomena observed in human-induction literature, investigate inductive behavior on tasks such as implicit reasoning and emergent feature recognition, and analyze and relate induction dynamics to the learned conceptual representation space.

On Semantic Cognition, Inductive Generalization, and Language Models

Artificial Intelligence has aimed to give the systems or agents, the ability to learn, perceive, recognize, plan, reason and act. Affective Computing has brought into focus the importance of giving AI systems, the capability to perceive, detect, utilize and generate emotion, affect, sentiment or feelings. To have a meaningful human-computer interaction, we need to design and develop a more socially intelligent and affective AI. My doctoral research goal is to delve deeper into some of these aspects, firstly by surveying computational models implemented in AI that uses emotion in decision-making or behaviour; secondly, by creating new model to predict social event context and affect in group videos; thirdly, to predict the social identities in visual scenes; and lastly to combine information about context, identities, behaviour and emotion in a social interaction scene to predict social incoherence and to recommend appropriate behaviour.

Socially Intelligent Affective AI

Named Entity Recognition models perform well on benchmark datasets but fail to generalize well even in the same domain. The goal of my th    esis is to quantify the degree of in-domain generalization in NER, probe models for entity name vs. context learning and finally improve     their robustness, focusing on the recognition of ethnically diverse entities and new entities over time when the models are deployed.

Towards Robust Named Entity Recognition via Temporal Domain Adaptation and Entity Context Understanding

The entertainment industry, as well as the field of Computer Graphics, frequently faces the issue of creating large virtual crowds that would populate a scene. One of the ways to achieve that, particularly with modern rendering techniques, is by using simulation -- this, however, is nontrivial to design and control. The main goal of my PhD work is working towards the creation of a tool enabling the creation of virtual crowds that one can interact with, and we believe the best way to that is through Multiagent Reinforcement Learning techniques. These animated crowds can then be used both in movies and video games. Especially for the latter, it is highly desirable that both the crowd as a whole, as well as the individual characters, can react to the user's input in real time.

Creating Interactive Crowds with Reinforcement Learning

This study focuses on the Nesterov's accelerated quasi-Newton (NAQ) method in the context of deep neural networks (DNN) and its applications. The thesis objective is to confirm the robustness and efficiency of Nesterov's acceleration to quasi-Netwon (QN) methods by developing practical algorithms for different fields of optimization problems.

On the Practical Robustness of the Nesterov’s Accelerated Quasi-Newton Method

Contextual word representations generated by language models learn spurious associations present in the training corpora. Adversaries can exploit these associations to reverse-engineer the private attributes of entities mentioned in the training corpora. These findings have led to efforts towards minimizing the privacy risks of language models. However, existing approaches lack interpretability, compromise on data utility and fail to provide privacy guarantees. Thus, the goal of my doctoral research is to develop interpretable approaches towards privacy preservation of text representations that maximize data utility retention and guarantee privacy. To this end, I aim to study and develop methods to incorporate steganographic modifications within the vector geometry to obfuscate underlying spurious associations and retain the distributional semantic properties learnt during training.

Interpretable Privacy Preservation of Text Representations Using Vector Steganography

My work studies the problem of generating scenarios to evaluate interaction between humans and robots. I expect these interactions to grow in complexity as robots become more intelligent and enter our daily lives. However, evaluating such interactions only through user studies, which are the de facto evaluation method in human-robot interaction, will quickly become infeasible as the number of possible scenarios grows exponentially with scenario complexity. Therefore, I propose automatically generating scenarios in simulation to explore the diverse possibility space of scenarios to better understand interaction and avoid costly failures in real world settings.

Towards Automating the Generation of Human-Robot Interaction Scenarios

My PhD research focus is to produce a critical review of literature in Algorithmic Impact Assessment (AIA) and to develop an AIA tool that can be used to evaluate potential unintended impact of AI systems.

Dynamic Algorithmic Impact Assessment to Promote an Ethical Use of AI in Businesses

Recently, explanation methods have been proposed to evaluate the predictions of Graph Neural Networks on the task of link prediction. Evaluating explanation quality is difficult without ground truth explanations. This thesis is focused on providing a method, including datasets and scoring metrics, to quantitatively evaluate explanation methods on link prediction on Knowledge Graphs.

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Socially Fair Mitigation of Misinformation on Social Networks via Constraint Stochastic Optimization

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Federated Meta-Learning for Emotion and Sentiment Aware Multi-modal Complaint Identification | VIDEO

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Next from AAAI 2022

Socially Fair Mitigation of Misinformation on Social Networks via Constraint Stochastic Optimization

Similar lecture

Federated Meta-Learning for Emotion and Sentiment Aware Multi-modal Complaint Identification | VIDEO

Stay up to date with the latest Underline news!

PRESENTATIONS

CONFERENCES

COMPANY

RESOURCES

Downloads