Croatia

Helpful reviews have been essential for the success of e-commerce services, as they help customers make quick purchase decisions and benefit the merchants in their sales. While many reviews are informative, others provide little value and may contain spam, excessive appraisal, or unexpected biases. With the large volume of reviews and their uneven quality, the problem of detecting helpful reviews has drawn much attention lately. Existing methods for identifying helpful reviews primarily focus on review text and ignore the two key factors of (1) who post the reviews and (2) when the reviews are posted. Moreover, the helpfulness votes suffer from scarcity for less popular products and recently submitted (a.k.a., cold-start) reviews. To address these challenges, we introduce a dataset and develop a model that integrates the reviewer&#39;s expertise, derived from the past review history of the reviewers, and the temporal dynamics of the reviews to automatically assess review helpfulness. We conduct experiments on our dataset to demonstrate the effectiveness of incorporating these factors and report improved results compared to several well-established baselines.

EACL 2023

On the Role of Reviewer Expertise in Temporal Review Helpfulness Prediction

helpfulness prediction

human-centered nlp

text classification

Helpful reviews have been essential for the success of e-commerce services, as they help customers make quick purchase decisions and benefit the merchants in their sales. While many reviews are informative, others provide little value and may contain spam, excessive appraisal, or unexpected biases. With the large volume of reviews and their uneven quality, the problem of detecting helpful reviews has drawn much attention lately. Existing methods for identifying helpful reviews primarily focus on review text and ignore the two key factors of (1) who post the reviews and (2) when the reviews are posted. Moreover, the helpfulness votes suffer from scarcity for less popular products and recently submitted (a.k.a., cold-start) reviews. To address these challenges, we introduce a dataset and develop a model that integrates the reviewer's expertise, derived from the past review history of the reviewers, and the temporal dynamics of the reviews to automatically assess review helpfulness. We conduct experiments on our dataset to demonstrate the effectiveness of incorporating these factors and report improved results compared to several well-established baselines.

findings / work in progress

### Welcome to the 17th Conference of the European Chapter of the Association for Computational Linguistics (EACL) 
Continuing its mission of expanding and involving the science community of all European countries, EACL had selected the Ukrainian community for the 16th EACL, which took place online due to the COVID pandemic. Unfortunately, the ongoing war made the organisation in Kyiv impossible. Considering the importance of physical interaction among researchers, especially after the restrictions imposed by the COVID pandemic, in addition to an online mode, the conference will be held in Dubrovnik, Croatia, from 2 to 6 of May, 2023. The original aim of strengthening the connection with the Ukrainian community will not change as our program will feature a dedicated session and a workshop to highlight work on Ukrainian language technologies. As the flagship European conference in the field of computational linguistics, EACL welcomes European and international researchers covering a broad spectrum of research areas that are concerned with computational approaches to natural language.

You need to register for the conference in order to access this site. Please visit https://2023.eacl.org/registration for more information.

As the flagship European conference in the field of computational linguistics, EACL welcomes European and international researchers covering a broad spectrum of research areas that are concerned with computational approaches to natural language.

The field of visual question answering (VQA) has recently seen a surge in research focused on providing explanations for predicted answers. However, current systems mostly rely on separate models to predict answers and generate explanations, leading to less grounded and frequently inconsistent results. To address this, we propose a multitask learning approach towards a Unified Model for Answer and Explanation generation (UMAE). Our approach involves the addition of artificial prompt tokens to training data and fine-tuning a multimodal encoder-decoder model on a variety of VQA-related tasks. In our experiments, UMAE models surpass the prior state-of-the-art answer accuracy on A-OKVQA by 10~15%, show competitive results on OK-VQA, achieve new state-of-the-art explanation scores on A-OKVQA and VCR, and demonstrate promising out-of-domain performance on VQA-X.

Towards a Unified Model for Generating Answers and Explanations in Visual Question Answering

This paper presents work on novel machine translation (MT) systems between spoken and signed languages, where signed languages are represented in SignWriting, a sign language writing system. Our work seeks to address the lack of out-of-the-box support for signed languages in current MT systems and is based on the SignBank dataset, which contains pairs of spoken language text and SignWriting content. We introduce novel methods to parse, factorize, decode, and evaluate SignWriting, leveraging ideas from neural factored MT. In a bilingual setup—translating from American Sign Language to (American) English—our method achieves over 30 BLEU, while in two multilingual setups—translating in both directions between spoken languages and signed languages—we achieve over 20 BLEU. We find that common MT techniques used to improve spoken language translation similarly affect the performance of sign language translation. These findings validate our use of an intermediate text representation for signed languages to include them in natural language processing research.

Machine Translation between Spoken Languages and Signed Languages Represented in SignWriting

Recent works on tokenizer-free multilingual pretrained models show promising results in improving cross-lingual transfer and reducing engineering overhead compared to subword-based alternatives.
However, previous work mainly focuses on reporting accuracy on a limited set of tasks and data settings, placing less emphasis on other important factors when tuning and deploying the models in practice, such as memory usage, inference speed, and finetuning data efficiency. We attempt to fill this gap by performing a comprehensive empirical comparison of multilingual tokenizer-free and subword-based models considering the various dimensions. Surprisingly, we find that subword-based models might still be the most practical choice in many settings, achieving better performance for lower inference latency and memory usage. Based on these results, we encourage future work in tokenizer-free methods to consider these factors when designing and evaluating new models.

A Multi-dimensional Evaluation of Tokenizer-free Multilingual Pretrained Models

Neural ranking (NR) has become a key component for open-domain question-answering in order to access external knowledge. However, training a good NR model requires substantial amounts of relevance annotations, which is very costly to scale. To address this, a growing body of research works have been proposed to reduce the annotation cost by training the NR model with weak supervision (WS) instead. These works differ in what resources they require and employ a diverse set of 
WS signals to train the model. Understanding such differences is crucial for choosing the right WS technique. To facilitate this understanding, we provide a structured overview of standard WS signals used for training a NR model. Based on their required resources, we divide them into three main categories: (1) only documents are needed; (2) documents and questions are needed; and (3) documents and question-answer pairs are needed. For every WS signal, we review its general idea and choices. Promising directions are outlined for future research.

Neural Ranking with Weak Supervision for Open-Domain Question Answering : A Survey

Recent work has shown that an answer verification step introduced in Transformer-based answer selection models can significantly improve the state of the art in Question Answering. This step is performed by aggregating the embeddings of top $k$ answer candidates to support the verification of a target answer. Although the approach is intuitive and sound, it still shows two limitations: (i) the supporting candidates are ranked only according to the relevancy with the question and not with the answer, and (ii) the support provided by the other answer candidates is suboptimal as these are retrieved independently of the target answer. 
In this paper, we address both drawbacks by proposing (i) a double reranking model, which, for each target answer, selects the best support; and (ii) a second neural retrieval stage designed to encode question and answer pair as the query, which finds more specific verification information. The results on well-known datasets for Answer Sentence Selection show significant improvement over the state of the art.

Double Retrieval and Ranking for Accurate Question Answering

In order for NLP technology to be widely applicable, fair, and useful, it needs to serve a diverse set of speakers across the world's languages, be equitable, i.e., not unduly biased towards any particular language, and be inclusive of all users, particularly in low-resource settings where compute constraints are common. In this paper, we propose an evaluation paradigm that assesses NLP technologies across all three dimensions. While diversity and inclusion have received attention in recent literature, equity is currently unexplored. We propose to address this gap using the Gini coefficient, a well-established metric used for estimating societal wealth inequality. Using our paradigm, we highlight the distressed state of current technologies for Indian (IN) languages (a linguistically large and diverse set, with a varied speaker population), across all three dimensions. To improve upon these metrics, we demonstrate the importance of region-specific choices in model building and dataset creation, and more importantly, propose a novel, generalisable approach to optimal resource allocation during fine-tuning. Finally, we discuss steps to mitigate these biases and encourage the community to employ multi-faceted evaluation when building linguistically diverse and equitable technologies.

Evaluating the Diversity, Equity and Inclusion of NLP Technology: A Case Study for Indian Languages

Traditional systems designed for task oriented dialog utilize knowledge present only in structured knowledge sources to generate responses. However, relevant information required to generate responses may also reside in unstructured sources, such as documents. Recent state of the art models such as HyKnow (Gao et al., 2021b) and SEKNOW (Gao et al., 2021a) aimed at overcoming these challenges make limiting assumptions about the knowledge sources. For instance, these systems assume that certain types of information, such as a phone number, is always present in a structured knowledge base (KB) while information about aspects such as entrance ticket prices, would always be available in documents.

In this paper, we create a modified version of the MutliWOZ-based dataset prepared by (Gao et al., 2021a) to demonstrate how current methods have significant degradation in performance when strict assumptions about the source of information are removed. Then, in line with recent work exploiting pre-trained language models, we fine-tune a BART (Lewis
et al., 2020) based model using prompts (Brown et al., 2020; Sun et al., 2021) for the tasks of querying knowledge sources, as well as, for response generation, without making
assumptions about the information present in each knowledge source. Through a series of experiments, we demonstrate that our model is robust to perturbations to knowledge modality 
(source of information), and that it can fuse information from structured as well as unstructured knowledge to generate responses.

Joint Reasoning on Hybrid-knowledge sources for Task-Oriented Dialog

Recent transformer language models achieve outstanding results in many natural language processing (NLP) tasks. However, their enormous size often makes them impractical on memory-constrained devices, requiring practitioners to compress them to smaller networks. In this paper, we explore offline compression methods, meaning computationally-cheap approaches that do not require further fine-tuning of the compressed model. We challenge the classical matrix factorization methods by proposing a novel, better-performing autoencoder-based framework. We perform a comprehensive ablation study of our approach, examining its different aspects over a diverse set of evaluation settings. Moreover, we show that enabling collaboration between modules across layers by compressing certain modules together positively impacts the final model performance. Experiments on various NLP tasks demonstrate that our approach significantly outperforms commonly used factorization-based offline compression methods.

Revisiting Offline Compression: Going Beyond Factorization-based Methods for Transformer Language Models

Semantic role labeling (SRL) identifies the predicate-argument structure in a sentence. This task is usually accomplished in four steps: predicate identification, predicate sense disambiguation, argument identification, and argument classification. Errors introduced at one step propagate to later steps. Unfortunately, the existing SRL evaluation scripts do not consider the full effect of this error propagation aspect. They either evaluate arguments independent of predicate sense (CoNLL09) or do not evaluate predicate sense at all (CoNLL05), yielding an inaccurate SRL model performance on the argument classification task. In this paper, we address key practical issues with existing evaluation scripts and propose a more strict SRL evaluation metric PriMeSRL. We observe that by employing PriMeSRL, the quality evaluation of all SoTA SRL models drops significantly, and their relative rankings also change. We also show that PriMeSRLsuccessfully penalizes actual failures in SoTA SRL models.

PriMeSRL-Eval: A Practical Quality Metric for Semantic Role Labeling Systems Evaluation

We propose the novel adaptation of a pre-trained seq2seq model for readability assessment. We prove that a seq2seq model - T5 or BART - can be adapted to discern which text is more difficult from two given texts (pairwise). As an exploratory study to prompt-learn a neural network for text readability in a text-to-text manner, we report useful tips for future work in seq2seq training and ranking-based approach to readability assessment. Specifically, we test nine input-output formats/prefixes and show that they can significantly influence the final model performance.

Also, we argue that the combination of text-to-text training and pairwise ranking setup 1) enables leveraging multiple parallel text simplification data for teaching readability and 2) trains a neural model for the general concept of readability (therefore, better cross-domain generalization). At last, we report a 99.6% pairwise classification accuracy on Newsela and a 98.7% for OneStopEnglish, through a joint training approach. Our code is available at github.com/brucewlee/prompt-learning-readability.

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On the Role of Reviewer Expertise in Temporal Review Helpfulness Prediction

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Towards a Unified Model for Generating Answers and Explanations in Visual Question Answering

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