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The use of virtual agents (bots) has become essential for providing online assistance to customers. However, even though a lot of effort has been dedicated to the research, development, and deployment of such virtual agents, customers are frequently frustrated with the interaction with the virtual agent and require a human instead. We suggest that a holistic approach, combining virtual agents and human operators working together, is the path to providing satisfactory service. However, implementing such a holistic customer service system will not, and cannot, be achieved using any single AI technology or branch. Rather, such a system will inevitably require the integration of multiple and diverse AI technologies, including natural language processing, multi-agent systems, machine learning, reinforcement learning, and behavioral cloning; in addition to integration with other disciplines such as psychology, business, sociology, economics, operation research, informatics, computer-human interaction, and more. As such, we believe this customer service application offers a rich domain for experimentation and application of multidisciplinary AI. In this paper, we introduce the holistic customer service application and discuss the key AI technologies and disciplines required for a successful AI solution for this setting. For each of these AI technologies, we outline the key scientific questions and research avenues stemming from this setting. We demonstrate that integrating technologies from different fields can lead to a cost-effective successful customer service center. The challenge is that there is a need for several communities, each with its own language and modeling techniques, different problem-solving methods, and different evaluation methodologies, all of which need to work together. Real cooperation will require the formation of joint methodologies and techniques that could improve the service to customers, but, more importantly, open new directions in cooperation of diverse communities toward solving joint difficult tasks.

AAAI 2023

Customer Service Combining Human Operators and Virtual Agents:A Call for Multidisciplinary AI Research

collaborative bridge theme

meeting of disciplines

virtual agents

human-agent interaction

AAMAS (International Conference on Autonomous Agents and Multiagent Systems) is the largest and most influential conference in the area of agents and multiagent systems. The aim of the conference is to bring together researchers and practitioners in all areas of agent technology and to provide a single, high-profile, internationally renowned forum for research in the theory and practice of autonomous agents and multiagent systems. AAMAS is the flagship conference of the non-profit International Foundation for Autonomous Agents and Multiagent Systems (IFAAMAS).

The AAMAS conference series was initiated in 2002 in Bologna, Italy as a joint event comprising the 6th International Conference on Autonomous Agents (AA), the 5th International Conference on Multiagent Systems (ICMAS), and the 9th International Workshop on Agent Theories, Architectures, and Languages (ATAL).

Subsequent AAMAS conferences have been held in Melbourne, Australia (July 2003), New York City, NY, USA (July 2004), Utrecht, The Netherlands (July 2005), Hakodate, Japan (May 2006), Honolulu, Hawaii, USA (May 2007), Estoril, Portugal (May 2008), Budapest, Hungary (May 2009), Toronto, Canada (May 2010), Taipei, Taiwan (May 2011), Valencia, Spain (June 2012), Minnesota, USA (May 2013), Paris, France (May 2014), Istanbul, Turkey (May 2015), Singapore (May 2016), São Paulo (2017) and Stockholm, Sweden (2018), Montreal (May 2019), Auckland (May 2020, Virtual), London (May 2021, Virtual).

A ticket is required to attend this event, please register using the link below:

https://aamas2022-conference.auckland.ac.nz/attending/registration/

Registration Is Required

AAMAS 2022

AAMAS (International Conference on Autonomous Agents and Multiagent Systems) is the largest and most influential conference in the area of agents and multiagent systems. The aim of the conference is to bring together researchers and practitioners in all areas of agent technology and to provide a single, high-profile, internationally renowned forum for research in the theory and practice of autonomous agents and multiagent systems. AAMAS is the flagship conference of the non-profit International Foundation for Autonomous Agents and Multiagent Systems (IFAAMAS).

technical paper

The purpose of the AAAI conference series is to promote research in Artificial Intelligence (AI) and foster scientific exchange between researchers, practitioners, scientists, students, and engineers across the entirety of AI and its affiliated disciplines. AAAI-23 is the Thirty-Seventh AAAI Conference on Artificial Intelligence. The theme of this conference is to create collaborative bridges within and beyond AI. Like previous AAAI conferences, AAAI-23 will feature technical paper presentations, special tracks, invited speakers, workshops, tutorials, poster sessions, senior member presentations, competitions, and exhibit programs, and two new activities: a Bridge Program and a Lab Program. Many of these activities are tailored to the theme of bridges and all are selected according to the highest standards, with additional programs for students and young researchers. 
AAAI is providing you with a conference planner, which you can use to help organize your itinerary of activities. This includes talks to attend in person, talks to attend remotely, breaks with colleagues and your site seeing activities. To access this conference planner, please go to [https://aaai-2023.takemobi.io](https://aaai-2023.takemobi.io).

In order to access this site, you need to register. If you haven't already, please register [here](https://aaai.org/Conferences/AAAI-23/registration/).


The purpose of the AAAI conference series is to promote research in Artificial Intelligence (AI) and foster scientific exchange between researchers, practitioners, scientists, students, and engineers across the entirety of AI and its affiliated disciplines.

Blur was naturally analyzed in the frequency domain, by estimating the latent sharp image and the blur kernel given a blurry image. Recent progress on image deblurring always designs end-to-end architectures and aims at learning the difference between blurry and sharp image pairs from pixel-level, which inevitably overlooks the importance of blur kernels. This paper reveals an intriguing phenomenon that simply applying ReLU operation on the frequency domain of a blur image followed by inverse Fourier transform, i.e., frequency selection, provides faithful information about the blur pattern (e.g., the blur direction and blur level, implicitly shows the kernel pattern). Based on this observation, we attempt to leverage kernel-level information for image deblurring networks by inserting Fourier transform, ReLU operation, and inverse Fourier transform to the standard ResBlock. 1 $\times$ 1 convolution is further added to let the network modulate flexible thresholds for frequency selection. We term our newly built block as Res FFT-ReLU Block, which takes advantages of both kernel-level and pixel-level features via learning frequency-spatial dual-domain representations. Extensive experiments are conducted to acquire a thorough analysis on the insights of the method. Moreover, after plugging the proposed block into NAFNet, we can achieve 33.85 dB in PSNR on GoPro dataset. Our method noticeably improves backbone architectures without introducing many parameters, while maintaining low computational complexity. Code is available at https://github.com/DeepMed-Lab/DeepRFT-AAAI2023.

Intriguing Findings of Frequency Selection for Image Deblurring

We tackle the problem of target-free text-guided image manipulation, which requires one to modify the input reference image based on the given text instruction, while no ground truth target image is observed during training. To address this challenging task, we propose a Cyclic-Manipulation GAN (cManiGAN) in this paper, which is able to realize where and how to edit the image regions of interest. Specifically, the image editor in cManiGAN learns to identify and complete the input image, while cross-modal interpreter and reasoner are deployed to verify the semantic correctness of the output image based on the input instruction. While the former utilizes factual/counterfactual description learning for authenticating the image semantics, the latter predicts the "undo" instruction and provides pixel-level supervision for the training of cManiGAN. With the above operational cycle-consistency, our cManiGAN can be trained in the above weakly supervised setting. We conduct extensive experiments on the datasets of CLEVR and COCO datasets, and the effectiveness and generalizability of our proposed method can be successfully verified.

Target-free Text-guided Image Manipulation

Off-policy evaluation (OPE) aims to accurately evaluate the performance of counterfactual policies using only offline logged data. Although many estimators have been developed, there is no single estimator that dominates the others, because the estimators' accuracy can vary greatly depending on a given OPE task such as the evaluation policy, number of actions, and noise level. Thus, the data-driven estimator selection problem is becoming increasingly important and can have a significant impact on the accuracy of OPE. However, identifying the most accurate estimator using only the logged data is quite challenging because the ground-truth estimation accuracy of estimators is generally unavailable. This paper thus studies this challenging problem of estimator selection for OPE for the first time. In particular, we enable an estimator selection that is adaptive to a given OPE task, by appropriately subsampling available logged data and constructing pseudo policies useful for the underlying estimator selection task. Comprehensive experiments on both synthetic and real-world company data demonstrate that the proposed procedure substantially improves the estimator selection compared to a non-adaptive heuristic.

Policy-Adaptive Estimator Selection for Off-Policy Evaluation

Occlusion and motion blur make it challenging to interpolate video frame, since estimating complex motions between two frames is hard and unreliable, especially in highly dynamic scenes. This paper aims to address these issues by exploiting spike stream as auxiliary visual information between frames to synthesize target frames. Instead of estimating motions by optical flow from RGB frames, we present a new dual-modal pipeline adopting both RGB frames and the corresponding spike stream as inputs (SVFI). It extracts the scene structure and objects' outline feature maps of the target frames from spike stream. Those feature maps are fused with the color and texture feature maps extracted from RGB frames to synthesize target frames. Benefited by the spike stream that contains consecutive information between two frames, SVFI can directly extract the information in occlusion and motion blur areas of target frames from spike stream, thus it is more robust than previous optical flow-based methods. Experiments show SVFI outperforms the SOTA methods on wide variety of datasets. For instance, in 7 and 15 frame skip evaluations, it shows up to 5.58 dB and 6.56 dB improvements in terms of PSNR over the corresponding second best methods BMBC and DAIN. SVFI also shows visually impressive performance in real-world scenes.

SVFI: Spiking-based Video Frame Interpolation for High-Speed Motion

LiDAR-based 3D object detection is an indispensable task in advanced autonomous driving systems. Though impres- sive detection results have been achieved by superior 3D detectors, they suffer from significant performance degen- eration when facing unseen domains, such as different Li- DAR configurations, different cities, and weather conditions. The mainstream approaches tend to solve these challenges by leveraging unsupervised domain adaptation (UDA) tech- niques. However, these UDA solutions just yield unsatis- factory 3D detection results when there is a severe domain shift, e.g., from Waymo (64-beam) to nuScenes (32-beam). To address this, we present a novel Semi-Supervised Domain Adaptation method for 3D object detection (SSDA3D), where only a few labeled target data is available, yet can signif- icantly improve the adaptation performance. In particular, our SSDA3D includes an Inter-domain Adaptation stage and an Intra-domain Generalization stage. In the first stage, an Inter-domain Point-CutMix module is presented to efficiently align the point cloud distribution across domains. The Point- CutMix generates mixed samples of an intermediate domain, thus encouraging to learn domain-invariant knowledge. Then, in the second stage, we further enhance the model for better generalization on the unlabeled target set. This is achieved by exploring Intra-domain Point-MixUp in semi-supervised learning, which essentially regularizes the pseudo label dis- tribution. Experiments from Waymo to nuScenes show that, with only 10% labeled target data, our SSDA3D can surpass the fully-supervised oracle model with 100% target label. Our code is available at https://github.com/yinjunbo/SSDA3D.

SSDA3D: Semi-supervised Domain Adaptation for 3D Object Detection from Point Cloud

The study of implicit regularization induced by gradient-based optimization in deep learning is a long-standing pursuit. In the present paper, we characterize the implicit regularization of momentum gradient descent (MGD) in the continuous-time view, so-called momentum gradient flow (MGF).   We show that the components of weight vector are learned for a depth-$N$ linear neural network at  the different evolution rates, and this evolution gap increases with the depth $N$. Firstly, we show that if $N=1$, the evolution gap between the weight components is linear, which is consistent with the performance of ridge. In particular, we establish a tight coupling between MGF and ridge which for least squares regression. In details, we prove that, under the calibration $t=\sqrt{2/\lambda}$, where $t$ is the time  parameter in MGF and $\lambda$ is the tuning parameter in ridge, the risk of MGF is no more than 1.54 times that of ridge and their relative Bayesian risk is hardly different. Secondly,  if the model becomes deeper, i.e. $N\geq2$, the evolution gap becomes more significant, which implies an implicit bias towards sparse solutions. The numerical experiments strongly support our theoretical results.

The Implicit Regularization of Momentum Gradient Descent in Overparametrized Models

In this work, we demonstrate how to reliably estimate epistemic uncertainty while maintaining the flexibility needed to capture complicated aleatoric distributions. To this end, we propose an ensemble of Normalizing Flows (NF), which are state-of-the-art in modeling aleatoric uncertainty. The ensembles are created via sets of fixed dropout masks, making them less expensive than creating separate NF models. We demonstrate how to leverage the unique structure of NFs, base distributions, to estimate aleatoric uncertainty without relying on samples, provide a comprehensive set of baselines, and derive unbiased estimates for differential entropy. The methods were applied to a variety of experiments, commonly used to benchmark aleatoric and epistemic uncertainty estimation: 1D sinusoidal data, 2D windy grid-world (Wet Chicken), Pendulum, and Hopper. In these experiments, we setup an active learning framework and evaluate each model’s capability at measuring aleatoric and epistemic uncertainty. The results show the advantages of using NF ensembles in capturing complicated aleatoric while maintaining accurate epistemic uncertainty estimates.

Normalizing Flow Ensembles for Rich Aleatoric and Epistemic Uncertainty Modeling

Data augmentation is now an essential part of the image training process, as it effectively prevents overfitting and makes the model more robust against noisy datasets. Recent mixing augmentation strategies have advanced to generate the mixup mask to enrich the saliency information, which is a supervisory signal. However, these methods incur a significant computational burden to optimize the mixup mask. From this motivation, we propose a novel saliency-aware mixup method, GuidedMixup, which aims to retain the salient regions in mixup images with low computational overhead. We develop an efficient pairing algorithm that pursues to minimize the conflict of salient regions of paired images and achieve the rich saliency in mixup images. Moreover, GuidedMixup controls the mixup ratio for each pixel to better preserve the salient region by interpolating two paired images smoothly. The experiments on several datasets demonstrate that GuidedMixup provides a good trade-off between augmentation overhead and generalization performance on classification datasets. In addition, our method shows good performance in experiments with corrupted or reduced datasets.

GuidedMixup: An Efficient Mixup Strategy Guided by Saliency Maps

We propose an enhanced semidefinite program (SDP) relaxation to enable the tight and efficient verification of neural networks (NNs). The tightness improvement is achieved by introducing a nonlinear constraint to existing SDP relaxations previously proposed for NN verification. The efficiency of the proposal stems from the iterative nature of the proposed algorithm in that it solves the resulting non-convex SDP by recursively solving auxiliary convex layer-based SDP problems. We show formally that the the solution generated by our algorithm is tighter than state-of-the-art SDP-based solutions for the problem. We also show that the solution sequence converges to the optimal solution of the non-convex enhanced SDP relaxation.  The experimental results on  standard benchmarks in the area show that our algorithm achieves the state-of-the-art performance 
whilst maintaining an acceptable computational cost.

Iteratively Enhanced Semidefinite Relaxations for Efficient Neural Network Verification

Recent years have witnessed increasing concerns towards unfair decisions made by machine learning algorithms. To improve fairness in model decisions, various fairness notions have been proposed and many fairness-aware methods are developed. However, most of existing definitions and methods focus only on single-label classification. Fairness for multi-label classification, where each instance is associated with more than one labels, is still yet to establish. To fill this gap, we study fairness-aware multi-label classification in this paper. We start by extending Demographic Parity (DP) and Equalized Opportunity (EOp), two popular fairness notions, to multi-label classification scenarios. Through a systematic study, we show that on multi-label data, because of unevenly distributed labels, EOp usually fails to construct a reliable estimate on labels with few instances. We then propose a new framework named Similarity s-induced Fairness (sγ -SimFair). This new framework utilizes data that have similar labels when estimating fairness on a particular label group for better stability, and can unify DP and EOp. Theoretical analysis and experimental results on real-world datasets together demonstrate the advantage of sγ -SimFair over existing methods on multi-label classification tasks.

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Customer Service Combining Human Operators and Virtual Agents:A Call for Multidisciplinary AI Research

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