United Arab Emirates

Entity-level sentiment analysis predicts the sentiment about entities mentioned in a given text. It is very useful in a business context to understand user emotions towards certain entities, such as products or companies. In this paper, we demonstrate how we developed an entity-level sentiment analysis system that analyzes English telephone conversation transcripts in contact centers to provide business insight. We present two approaches, one entirely based on the transformer-based DistilBERT model, and another that uses a neural network supplemented with some heuristic rules.

EMNLP 2022

Entity-level Sentiment Analysis in Contact Center Telephone Conversations

opinion word extraction

entity sentiment analysis

sentiment analysis

poster

## Welcome to EMNLP 2022!
I am delighted to welcome you to EMNLP 2022! I believe this conference has been complicated beyond any precedent. Over the past year, it’s been thrilling to see the organization team approach each new puzzle with creativity and enthusiasm. We hope that those participating in Abu Dhabi as well as those joining remotely will leave the conference feeling newly inspired by the program and newly connected to our ever-growing community. Following EMNLP 2021 and major NLP conferences since, EMNLP 2022 is “hybrid,” serving both virtual and in-person participants.

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EMNLP 2022 will take place in Abu Dhabi from December 7th to December 11th, 2022. And it will be held in hybrid mode, both online and offline.

Generative Knowledge Graph Construction (KGC) refers to those methods that leverage the sequence-to-sequence framework for building knowledge graphs, which is flexible and can be adapted to widespread tasks. In this study, we summarize the recent compelling progress in generative knowledge graph construction. We present the advantages and weaknesses of each paradigm in terms of different generation targets and provide theoretical insight and empirical analysis. Based on the review, we suggest promising research directions for the future. Our contributions are threefold: (1) We present a detailed, complete taxonomy for the generative KGC methods; (2) We provide a theoretical and empirical analysis of the generative KGC methods; (3) We propose several research directions that can be developed in the future.

Generative Knowledge Graph Construction: A Review

Few-shot relation extraction (FSRE) has been a challenging problem since it only has a handful of training instances. Existing models follow a `one-for-all' scheme where one general large model performs all individual N-way-K-shot tasks in FSRE, which prevents the model from achieving the optimal point on each task. In view of this, we propose a model generation framework that consists of one general model for all tasks and many tiny task-specific models for each individual task. The general model generates and passes the universal knowledge to the tiny models which will be further fine-tuned when performing specific tasks. In this way, we decouple the complexity of the entire task space from that of all individual tasks while absorbing the universal knowledge.
Extensive experimental results on two public datasets demonstrate that our framework reaches a new state-of-the-art performance for FRSE tasks. Our code is available at: https://github.com/NLPWM-WHU/GM_GEN.

Graph-based Model Generation for Few-Shot Relation Extraction

Model interpretability methods are often used to explain NLP model decisions on tasks such as text classification, where the output space is relatively small. However, when applied to language generation, where the output space often consists of tens of thousands of tokens, these methods are unable to provide informative explanations. 
Language models must consider various features to predict a token, such as its part of speech, number, tense, or semantics.
Existing explanation methods conflate evidence for all these features into a single explanation, which is less interpretable for human understanding.

To disentangle the different decisions in language modeling, we focus on explaining language models contrastively: we look for salient input tokens that explain why the model predicted one token instead of another. We demonstrate that contrastive explanations are quantifiably better than non-contrastive explanations in verifying major grammatical phenomena, and that they significantly improve contrastive model simulatability for human observers. We also identify groups of contrastive decisions where the model uses similar evidence, and we are able to characterize what input tokens models use during various language generation decisions.

Interpreting Language Models with Contrastive Explanations

Traditional (fickle) adversarial examples involve finding a small perturbation that does not change an input's true label but confuses the classifier into outputting a different prediction. Conversely, obstinate adversarial examples occur when an adversary finds a small perturbation that preserves the classifier's prediction but changes the true label of an input.
Adversarial training and certified robust training have shown some effectiveness in improving the robustness of machine learnt models to fickle adversarial examples. We show that standard adversarial training methods focused on reducing vulnerability to fickle adversarial examples may make a model more vulnerable to obstinate adversarial examples, with experiments for both natural language inference and paraphrase identification tasks. To counter this phenomenon, we introduce Balanced Adversarial Training, which incorporates contrastive learning to increase robustness against both fickle and obstinate adversarial examples.

Balanced Adversarial Training: Balancing Tradeoffs between Fickleness and Obstinacy in NLP Models

Humans can reason compositionally whilst grounding language utterances to the real world. Recent benchmarks like ReaSCAN (Wu et al., 2021) use navigation tasks grounded in a grid world to assess whether neural models exhibit similar capabilities. In this work, we present a simple transformer-based model that outperforms specialized architectures on ReaSCAN and a modified version (Qiu et al., 2021) of gSCAN (Ruis et al., 2020). On analyzing the task, we find that identifying the target location in the grid world is the main challenge for the models. Furthermore, we show that a particular split in ReaSCAN, which tests depth generalization, is unfair. On an amended version of this split, we show that transformers can generalize to deeper input structures. Finally, we design a simpler grounded compositional generalization task, RefEx, to investigate how transformers reason compositionally. We show that a single self-attention layer with a single head generalizes to novel combinations of object attributes. Moreover, we derive a precise mathematical construction of the transformer's computations from the learned network. Overall, we provide valuable insights about the grounded compositional generalization task and the behaviour of transformers on it, which would be useful for researchers working in this area.

When Can Transformers Ground and Compose: Insights from Compositional Generalization Benchmarks

Embedding knowledge graphs (KGs) for multi-hop logical reasoning is a challenging problem due to massive and complicated structures in many KGs. Recently, many promising works projected entities and queries into a geometric space to efficiently find answers. However, it remains challenging to model the negation and union operator. The negation operator has no strict boundaries, which generates overlapped embeddings and leads to obtaining ambiguous answers. An additional limitation is that the union operator is non-closure, which undermines the model to handle a series of union operators. To address these problems, we propose a novel probabilistic embedding model, namely Gamma Embeddings (GammaE), for encoding entities and queries to answer different types of FOL queries on KGs. We utilize the linear property and strong boundary support of the Gamma distribution to capture more features of entities and queries, which dramatically reduces model uncertainty. Furthermore, GammaE implements the Gamma mixture method to design the closed union operator. The performance of GammaE is validated on three large logical query datasets. Experimental results show that GammaE significantly outperforms state-of-the-art models on public benchmarks.

GammaE: Gamma Embeddings for Logical Queries on Knowledge Graphs

In a fair world, people have equitable opportunities to education, to conduct scientific research, to publish, and to get credit for their work, regardless of where they live. However, it is common knowledge among researchers that a vast number of papers accepted at top NLP venues come from a handful of western countries and (lately) China; whereas, very few papers from Africa and South America get published. Similar disparities are also believed to exist for paper citation counts. In the spirit of "what we do not measure, we cannot improve”, this work asks a series of questions on the relationship between geographical location and publication success (acceptance in top NLP venues and citation impact). We first created a dataset of 70,000 papers from the ACL Anthology, extracted their meta-information, and
generated their citation network. We then show that not only are there substantial geographical disparities in paper acceptance and citation but also that these disparities persist even when controlling for a number of variables such as venue of publication and sub-field of NLP. Further, despite some steps taken by the NLP community to improve geographical diversity, we show that the disparity in publication metrics across locations is still on an increasing trend since the early 2000s. We release our code and dataset here: https://github.com/iamjanvijay/acl-cite-net

Geographic Citation Gaps in NLP Research

Evaluating automatic text simplification (ATS) systems is a difficult task that is either performed by automatic metrics or user-based evaluations. However, from a linguistic point-of-view, it is not always clear on what bases these evaluations operate. In this paper, we propose annotations of the ASSET corpus that can be used to shed more light on ATS evaluation. In addition to contributing with this resource, we show how it can be used to analyze SARI's behavior and to re-evaluate existing ATS systems. We present our insights as a step to improve ATS evaluation protocols in the future.

Linguistic Corpus Annotation for Automatic Text Simplification Evaluation

Language models increasingly rely on massive web crawls for diverse text data. However, these sources are rife with undesirable content. As such, resources like Wikipedia, books, and news often serve as anchors for automatically selecting web text most suitable for language modeling, a process typically referred to as quality filtering. Using a new dataset of U.S. high school newspaper articles---written by students from across the country---we investigate whose language is preferred by the quality filter used for GPT-3. We find that newspapers from larger schools, located in wealthier, educated, and urban zones (ZIP codes) are more likely to be classified as high quality. We also show that this quality measurement is unaligned with other sensible metrics, such as factuality or literary acclaim. We argue that privileging any corpus as high quality entails a language ideology, and more care is needed to construct training corpora for language models, with better transparency and justification for the inclusion or exclusion of various texts.

Whose Language Counts as High Quality? Measuring Language Ideologies in Text Data Selection

Large Language Models (LLMs) have shown impressive results on a variety of text understanding tasks. Search queries though pose a unique challenge, given their short-length and lack of nuance or context. Complicated feature engineering efforts do not always lead to downstream improvements as their performance benefits may be offset by increased complexity of knowledge distillation. Thus, in this paper we make the following contributions: (1) We demonstrate that Retrieval Augmentation of queries provides LLMs with valuable additional context enabling improved understanding. While Retrieval Augmentation typically increases latency of LMs (thus hurting distillation efficacy), (2) we provide a practical and effective way of distilling Retrieval Augmentation LLMs. Specifically, we use a novel two-stage distillation approach that allows us to carry over the gains of retrieval augmentation, without suffering the increased compute typically associated with it. (3) We demonstrate the benefits of the proposed approach (QUILL) on a billion-scale, real-world query understanding system resulting in huge gains. Via extensive experiments, including on public benchmarks, we believe this work offers a recipe for practical use of retrieval-augmented query understanding.

Entity-level Sentiment Analysis in Contact Center Telephone Conversations

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Generative Knowledge Graph Construction: A Review

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