United Arab Emirates

Automation of on-call customer support relies heavily on accurate and efficient speech-to-intent (S2I) systems. Building such systems using multi-component pipelines can pose various challenges because they require large annotated datasets, have higher latency, and have complex deployment. These pipelines are also prone to compounding errors. To overcome these challenges, we discuss an end-to-end (E2E) S2I model for customer support voicebot task in a bilingual setting. We show how we can solve E2E intent classification by leveraging a pre-trained automatic speech recognition (ASR) model with slight modification and fine-tuning on small annotated datasets. Experimental results show that our best E2E model outperforms a conventional pipeline by a relative ~27% on the F1 score.

EMNLP 2022

End-to-End Speech to Intent Prediction to improve E-commerce Customer Support Voicebot in Hindi and English

speech-to-intent

deep learning

poster

## Welcome to EMNLP 2022!
I am delighted to welcome you to EMNLP 2022! I believe this conference has been complicated beyond any precedent. Over the past year, it’s been thrilling to see the organization team approach each new puzzle with creativity and enthusiasm. We hope that those participating in Abu Dhabi as well as those joining remotely will leave the conference feeling newly inspired by the program and newly connected to our ever-growing community. Following EMNLP 2021 and major NLP conferences since, EMNLP 2022 is “hybrid,” serving both virtual and in-person participants.

Our key innovations for EMNLP 2022 include:

* EMNLP 2022 is “hybrid” in a second sense, as well: we allowed both direct and rolling review paper submissions, building on the pilot experiment of EMNLP 2021, which considered a small number of ARR submissions. 
* Familiar from NAACL but new to EMNLP, we’ve added an industry track.
* During the conference, “portals” will link virtual poster sessions to in-person conference participants during poster sessions each day.
* The first ACL-family conference in the United Arab Emirates.

 *Message from Noah A. Smith, University of Washington and Allen Institute for AI, Seattle, Washington, USA* 
***EMNLP 2022 General Chair***
 
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Welcome!
EMNLP 2022 will take place in Abu Dhabi from December 7th to December 11th, 2022. And it will be held in hybrid mode, both online and offline.

Deciphering historical substitution ciphers is a challenging problem. Example problems that have been previously studied include detecting cipher type, detecting plaintext language, and acquiring the substitution key for segmented ciphers. However, attacking unsegmented ciphers is still a challenging task. Segmentation (i.e. finding substitution units) is essential for cracking those ciphers. In this work, we propose the first automatic methods to segment those ciphers using Byte Pair Encoding (BPE) and unigram language models. Our methods achieve an average segmentation error of 2\% on 100 randomly-generated monoalphabetic ciphers and 27\% on 3 real historical homophonic ciphers. We also propose a method for solving non-deterministic ciphers with existing keys using a lattice and a pretrained language model. Our method leads to the full solution of the IA cipher; a real historical cipher that has not been fully solved until this work.

Segmenting Numerical Substitution Ciphers

Simultaneous translation (ST) outputs translation while receiving the source inputs, and hence requires a policy to determine whether to translate a target token or wait for the next source token. The major challenge of ST is that each target token can only be translated based on the current received source tokens, where the received source information will directly affect the translation quality. So naturally, how much source information is received for the translation of the current target token is supposed to be the pivotal evidence for the ST policy to decide between translating and waiting. In this paper, we treat the translation as information transport from source to target and accordingly propose an Information-Transport-based Simultaneous Translation (ITST). ITST quantifies the transported information weight from each source token to the current target token, and then decides whether to translate the target token according to its accumulated received information. Experiments on both text-to-text ST and speech-to-text ST (a.k.a., streaming speech translation) tasks show that ITST outperforms strong baselines and achieves state-of-the-art performance.

Information-Transport-based Policy for Simultaneous Translation

Recent advances in large pretrained language models have increased attention to zero-shot text classification. In particular, models finetuned on natural language inference datasets have been widely adopted as zero-shot classifiers due to their promising results and off-the-shelf availability. However, the fact that such models are unfamiliar with the target task can lead to instability and performance issues. We propose a plug-and-play method to bridge this gap using a simple self-training approach, requiring only the class names along with an unlabeled dataset, and without the need for domain expertise or trial and error. We show that fine-tuning the zero-shot classifier on its most confident predictions leads to significant performance gains across a wide range of text classification tasks, presumably since self-training adapts the zero-shot model to the task at hand.

Zero-Shot Text Classification with Self-Training

Pre-trained language models (LMs) struggle with consistent reasoning; recently, prompting LMs to generate explanations that self-guide the inference has emerged as a promising direction to amend this. However, these approaches are fundamentally bounded by the correctness of explanations, which themselves are often noisy and inconsistent. In this work, we develop Maieutic Prompting, which aims to infer a correct answer to a question even from the unreliable generations of LM. Maieutic Prompting induces a tree of explanations abductively (e.g. X is true, because ...) and recursively, then frames the inference as a satisfiability problem over these explanations and their logical relations. We test Maieutic Prompting for true/false QA on three challenging benchmarks that require complex commonsense reasoning. Maieutic Prompting achieves up to 20% better accuracy than state-of-the-art prompting methods, and as a fully unsupervised approach, performs competitively with supervised models. We also show that Maieutic Prompting improves robustness in inference while providing interpretable rationales.

Maieutic Prompting: Logically Consistent Reasoning with Recursive Explanations

Novel category discovery aims at adapting models trained on known categories to novel categories. Previous works only focus on the scenario where known and novel categories are of the same granularity.
In this paper, we investigate a new practical scenario called Fine-grained Category Discovery under Coarse-grained supervision (FCDC). FCDC aims at discovering fine-grained categories with only coarse-grained labeled data, which can adapt models to categories of different granularity from known ones and reduce significant labeling cost. 
It is also a challenging task since supervised training on coarse-grained categories tends to focus on inter-class distance (distance between coarse-grained classes) but ignore intra-class distance (distance between fine-grained sub-classes) which is essential for separating fine-grained categories.
Considering most current methods cannot transfer knowledge from coarse-grained level to fine-grained level, we propose a hierarchical weighted self-contrastive network by building a novel weighted self-contrastive module and combining it with supervised learning in a hierarchical manner.
Extensive experiments on public datasets show both effectiveness and efficiency of our model over compared methods.

Fine-grained Category Discovery under Coarse-grained supervision with Hierarchical Weighted Self-contrastive Learning

We address the general task of structured commonsense reasoning: given a natural language input, the goal is to generate a graph such as an event or a reasoning-graph.
To employ large language models (LMs) for this task, existing approaches 'serialize' the output graph as a flat list of nodes and edges.
Although feasible, these serialized graphs strongly deviate from the natural language corpora that LMs were pre-trained on, hindering LMs from generating them correctly. 
In this paper, we show that when we instead frame structured commonsense reasoning tasks as code generation tasks, pre-trained LMs of code are better structured commonsense reasoners than LMs of natural language, even when the downstream task does not involve source code at all.
We demonstrate our approach across three diverse structured commonsense reasoning tasks. In all these natural language tasks, we show that using our approach, a code generation LM~(codex) outperforms natural-LMs that are fine-tuned on the target task (T5) and other strong LMs such as GPT-3 in the few-shot setting.

Language Models of Code are Few-Shot Commonsense Learners

Demonstration-based learning has shown great potential in stimulating pretrained language models' ability under limited data scenario. Simply augmenting the input with some demonstrations can significantly improve performance on few-shot NER. However, why such demonstrations are beneficial for the learning process remains unclear since there is no explicit alignment between the demonstrations and the predictions. In this paper, we design pathological demonstrations by gradually removing intuitively useful information from the standard ones to take a deep dive of the robustness of demonstration-based sequence labeling and show that (1) demonstrations composed of random tokens still make the model a better few-shot learner; (2) the length of random demonstrations and the relevance of random tokens are the main factors affecting the performance; (3) demonstrations increase the confidence of model predictions on captured superficial patterns. We have publicly released our code at https://github.com/SALT-NLP/RobustDemo.

Robustness of Demonstration-based Learning Under Limited Data Scenario

Our goal is a question-answering (QA) system that can show how its answers are implied by its own internal beliefs via a systematic chain of reasoning. Such a capability would allow better understanding of why a model produced the answer it did. Our approach is to recursively combine a trained backward-chaining
model, capable of generating a set of premises entailing an answer hypothesis, with a verifier that checks that the model itself believes those premises (and the entailment itself) through self-querying. To our knowledge, this is the first system to generate multistep chains that are both faithful (the answer follows from the reasoning) and truthful (the chain reflects the system's own internal beliefs). In evaluation using two different datasets, users judge that a majority (70%+) of generated chains clearly show how an answer follows from a set of facts - substantially better than a high-performance baseline - while preserving answer accuracy. By materializing model beliefs that systematically support an answer, new opportunities arise for understanding the model's system of belief, and diagnosing and correcting its misunderstandings when an answer is wrong.

Entailer: Answering Questions with Faithful and Truthful Chains of Reasoning

This paper presents an approach to identify samples from live traffic where the customer implicitly communicated satisfaction with Alexa's responses, by leveraging interpretations of model behavior. Such customer signals are noisy and adding a large number of samples from live traffic to training set makes re-training infeasible. Our work addresses these challenges by identifying a small number of samples that grow training set by ~0.05% while producing statistically significant improvements in both offline and online tests.

Improving Large-Scale Conversational Assistants using Model Interpretation based Training Sample Selection

Task-oriented dialogue systems in industry settings need to have high conversational capability, be easily adaptable to changing situations and conform to business constraints. This paper describes a 3-step procedure to develop a conversational model that satisfies these criteria and can efficiently scale to rank a large set of response candidates. First, we provide a simple algorithm to semi-automatically create a high-coverage template set from historic conversations without any annotation. Second, we propose a neural architecture that encodes the dialogue context and applicable business constraints as profile features for ranking the next turn. Third, we describe a two-stage learning strategy with self-supervised training, followed by supervised fine-tuning on limited data collected through a human-in-the-loop platform. Finally, we describe offline experiments and present results of deploying our model with human-in-the-loop to converse with live customers online.

End-to-End Speech to Intent Prediction to improve E-commerce Customer Support Voicebot in Hindi and English

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Segmenting Numerical Substitution Ciphers

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End-to-End Speech to Intent Prediction to improve E-commerce Customer Support Voicebot in Hindi and English

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Next from EMNLP 2022

Segmenting Numerical Substitution Ciphers

Stay up to date with the latest Underline news!

PRESENTATIONS

CONFERENCES

COMPANY

RESOURCES

Downloads