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This paper describes our solution for Sere- TOD Challenge Track 1&quot;: &quot;Information extraction from dialog transcripts. We propose a token-pair framework to simultaneously identify entity and value mentions and link them into corresponding triples. As entity mentions are usually coreferent, we adopt a baseline model for coreference resolution. We exploit both annotated transcripts and unsupervised dialogs for training. With model ensemble and post-processing strategies, our system significantly outperforms the baseline solution and ranks first in triple f1 and third in entity f1.&quot;

EMNLP 2022

A Token-pair Framework for Information Extraction from Dialog Transcripts in SereTOD Challenge

task-oriented dialog system

information extraction

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EMNLP 2022 will take place in Abu Dhabi from December 7th to December 11th, 2022. And it will be held in hybrid mode, both online and offline.

This paper describes our solution for Sere- TOD Challenge Track 1": "Information extraction from dialog transcripts. We propose a token-pair framework to simultaneously identify entity and value mentions and link them into corresponding triples. As entity mentions are usually coreferent, we adopt a baseline model for coreference resolution. We exploit both annotated transcripts and unsupervised dialogs for training. With model ensemble and post-processing strategies, our system significantly outperforms the baseline solution and ranks first in triple f1 and third in entity f1."

workshop paper

Conversation designers continue to face significant obstacles when creating productionquality task-oriented dialogue systems. The complexity and cost involved in schema development and data collection is often a major barrier for such designers, limiting their ability to create natural, user-friendly experiences. We frame the classification of user intent as the generation of a canonical form, a lightweight semantic representation using natural language. We show that canonical forms offer a promising alternative to traditional methods for intent classification. By tuning soft prompts for a frozen large language model, we show that canonical forms generalize very well to new, unseen domains in a zero- or few-shot setting. The method is also sample-efficient, reducing the complexity and effort of developing new task-oriented dialogue domains.

Prompt Learning for Domain Adaptation in Task-Oriented Dialogue

Detecting Out-of-Domain (OOD) or unknown intents from user queries is essential in a taskoriented dialog system. Traditional softmaxbased confidence scores are susceptible to the overconfidence issue. In this paper, we propose a simple but strong energy-based score function to detect OOD where the energy scores of OOD samples are higher than IND samples. Further, given a small set of labeled OOD samples, we introduce an energy-based margin objective for supervised OOD detection to explicitly distinguish OOD samples from INDs. Comprehensive experiments and analysis prove our method helps disentangle confidence score distributions of IND and OOD data.

Disentangling Confidence Score Distribution for Out-of-Domain Intent Detection with Energy-Based Learning

Recent advances in neural approaches greatly improve task-oriented dialogue (TOD) systems which assist users to accomplish their goals. However, such systems rely on costly manually labeled dialogs which are not available in practical scenarios. In this paper, we present our models for Track 2 of the SereTOD 2022 challenge, which is the first challenge of building semisupervised and reinforced TOD systems on a large-scale real-world Chinese TOD dataset MobileCS. We build a knowledge-grounded dialog model to formulate dialog history and local KB as input and predict the system response. And we perform semi-supervised pretraining both on the labeled and unlabeled data. Our system achieves the first place both in the automatic evaluation and human interaction, especially with higher BLEU (+7.64) and Success (+13.6%) than the second place.

Semi-Supervised Knowledge-Grounded Pre-training for Task-Oriented Dialog Systems

Recently, there have merged a class of taskoriented dialogue (TOD) datasets collected through Wizard-of-Oz simulated games. However, the Wizard-of-Oz data are in fact simulated data and thus are fundamentally different from real-life conversations, which are more noisy and casual. Recently, the SereTOD challenge is organized and releases the MobileCS dataset, which consists of real-world dialog transcripts between real users and customerservice staffs from China Mobile. Based on the MobileCS dataset, the SereTOD challenge has two tasks, not only evaluating the construction of the dialogue system itself, but also examining information extraction from dialog transcripts, which is crucial for building the knowledge base for TOD. This paper mainly presents a baseline study of the two tasks with the MobileCS dataset. We introduce how the two baselines are constructed, the problems encountered, and the results. We anticipate that the baselines can facilitate exciting future research to build human-robot dialogue systems for real-life tasks.

Information Extraction and Human-Robot Dialogue towards Real-life Tasks A Baseline Study with the MobileCS Dataset

Building user simulators (USs) for reinforcement learning (RL) of task-oriented dialog systems (DSs) has gained more and more attention, which, however, still faces several fundamental challenges. First, it is unclear whether we can leverage pretrained language models to design, for example, GPT-2 based USs, to catch up and interact with the recently advanced GPT- 2 based DSs. Second, an important ingredient in a US is that the user goal can be effectively incorporated and tracked; but how to flexibly integrate goal state tracking and develop an end-to-end trainable US for multi-domains has remained to be a challenge. In this work, we propose a generative user simulator (GUS) with GPT-2 based architecture and goal state tracking towards addressing the above two challenges. Extensive experiments are conducted on MultiWOZ2.1. Different DSs are trained via RL with GUS, the classic agenda-based user simulator (ABUS) and other ablation simulators respectively, and are compared for crossmodel evaluation, corpus-based evaluation and human evaluation. The GUS achieves superior results in all three evaluation tasks.

A Generative User Simulator with GPT-based Architecture and Goal State Tracking for Reinforced Multi-Domain Dialog Systems

Reinforcement learning (RL) has emerged as a promising approach to fine-tune offline pretrained GPT-2 model in task-oriented dialogue (TOD) systems. In order to obtain human-like online interactions while extending the usage of RL, building pretrained user simulators (US) along with dialogue systems (DS) and facilitating jointly fine-tuning via RL becomes prevalent. However, joint training brings distributional shift problem caused by compounding exposure bias. Existing methods usually iterative update US and DS to ameliorate the ensued non-stationarity problem, which could lead to sub-optimal policy and less sample efficiency. To take a step further for tackling the problem, we introduce an Offline-to-oNline Co-Evolutional (ONCE) framework, which enables bias-aware concurrent joint update for RL-based fine-tuning whilst takes advantages from GPT-2 based end-to-end modeling on US and DS. Extensive experiments demonstrate that ONCE builds high-quality loops of policy learning and dialogues data collection, and achieves state-of-the-art online and offline evaluation results on MultiWOZ2.1 dataset. Opensourced code will be implemented with Mindspore (MS, 2022) and released on our homepage.

Offline-to-Online Co-Evolutional User Simulator and Dialogue System

Building dialogue systems requires a large corpus of annotated dialogues. Such datasets are usually created via crowdsourcing, which is expensive and time-consuming. In this paper, we propose DIALOGIC1, a novel dialogue simulation method based on large language model in-context learning to automate dataset creation. Seeded with a few annotated dialogues, DIALOGIC automatically selects in-context examples for demonstration and prompts GPT-3 to generate new dialogues and annotations in a controllable way. Our method can rapidly expand a small set of dialogue data with minimum or zero human involvement and parameter update and is thus much more costefficient and time-saving than crowdsourcing. Experimental results on the MultiWOZ dataset demonstrate that training a model on the simulated dialogues leads to even better performance than using the same amount of humangenerated dialogues under the challenging lowresource settings, with as few as 85 dialogues as a seed. When enough data is available, our method can still serve as an effective data augmentation method. Human evaluation results also show that our simulated dialogues have near-human fluency and annotation accuracy. The code and data are available at https//github.com/Leezekun/dialogic.

DIALOGIC: Controllable Dialogue Simulation with In-Context Learning

Data artifacts incentivize machine learning models to learn nontransferable generalizations by taking advantage of shortcuts in the data, and there is growing evidence that data artifacts play a role for the strong results that deep learning models achieve in recent natural language processing benchmarks. In this paper, we focus on task-oriented dialogue and investigate whether popular datasets such as MultiWOZ contain such data artifacts. We found that by only keeping frequent phrases in the training examples, state-ofthe- art models perform similarly compared to the variant trained with full data, suggesting they exploit these spurious correlations to solve the task. Motivated by this, we propose a contrastive learning based framework to encourage the model to ignore these cues and focus on learning generalisable patterns. We also experiment with adversarial filtering to remove “easy” training instances so that the model would focus on learning from the “harder” instances. We conduct a number of generalization experiments — e.g., crossdomain/ dataset and adversarial tests — to assess the robustness of our approach and found that it works exceptionally well.

Robust Task-Oriented Dialogue Generation with Contrastive Pre-training and Adversarial Filtering

Joint intent detection and slot filling is a key research topic in natural language understanding (NLU). Existing joint intent and slot filling systems analyze and compute features collectively for all slot types, and importantly, have no way to explain the slot filling model decisions. In this work, we propose a novel approach that.(i) learns to generate additional slot type specific features in order to improve accuracy and (ii) provides explanations for slot filling decisions for the first time in a joint NLU model. We perform an additional constrained supervision using a set of binary classifiers for the slot type specific feature learning, thus ensuring appropriate attention weights are learned in the process to explain slot filling decisions for utterances. Our model is inherently explainable and does not need any post-hoc processing. We evaluate our approach on two widely used datasets and show accuracy improvements. Moreover, a detailed analysis is also provided for the exclusive slot explainability.

Explainable Slot Type Attentions to Improve Joint Intent Detection and Slot Filling

Task-Oriented Dialogue (TOD) systems are drawing more and more attention in recent studies. Current methods focus on constructing pre-trained models or fine-tuning strategies while the evaluation of TOD is limited by a policy mismatch problem. That is, during evaluation, the user utterances are from the annotated dataset while these utterances should interact with previous responses which can have many alternatives besides annotated texts. Therefore, in this work, we propose an interactive evaluation framework for TOD. We first build a goaloriented user simulator based on pre-trained models and then use the user simulator to interact with the dialogue system to generate dialogues. Besides, we introduce a sentencelevel and a session-level score to measure the sentence fluency and session coherence in the interactive evaluation. Experimental results show that RL-based TOD systems trained by our proposed user simulator can achieve nearly 98% inform and success rates in the interactive evaluation of MultiWOZ dataset and the proposed scores measure the response quality besides the inform and success rates. We are hoping that our work will encourage simulatorbased interactive evaluations in the TOD task.

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