United Arab Emirates

Empathy is a vital component of health care and plays  a key role in the training of future doctors. Paying attention to medical students&#39; self-reflective stories of their interactions with patients can encourage empathy and the formation of professional identities that embody desirable values such as integrity and respect. We present a computational approach and linguistic analysis of empathic language in a large corpus of 440 essays written by pre-med students as narrated simulated patient -- doctor interactions. We analyze the discourse of three kinds of empathy: cognitive, affective, and prosocial as highlighted by expert annotators. We also present various experiments with state-of-the-art recurrent neural networks and transformer models for classifying these forms of empathy. To further improve over these results, we develop a novel system architecture that makes use of frame semantics to enrich our state-of-the-art models. We show that this novel framework leads to significant improvement on the empathy classification task for this dataset.

EMNLP 2022

Enriching Deep Learning with Frame Semantics for Empathy Classification in Medical Narrative Essays

framenet

empathy detection

computational social science

deep learning

Empathy is a vital component of health care and plays  a key role in the training of future doctors. Paying attention to medical students' self-reflective stories of their interactions with patients can encourage empathy and the formation of professional identities that embody desirable values such as integrity and respect. We present a computational approach and linguistic analysis of empathic language in a large corpus of 440 essays written by pre-med students as narrated simulated patient -- doctor interactions. We analyze the discourse of three kinds of empathy: cognitive, affective, and prosocial as highlighted by expert annotators. We also present various experiments with state-of-the-art recurrent neural networks and transformer models for classifying these forms of empathy. To further improve over these results, we develop a novel system architecture that makes use of frame semantics to enrich our state-of-the-art models. We show that this novel framework leads to significant improvement on the empathy classification task for this dataset.

workshop paper

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EMNLP 2022 will take place in Abu Dhabi from December 7th to December 11th, 2022. And it will be held in hybrid mode, both online and offline.

Social media has become a popular platform where people share information about personal healthcare conditions, diagnostic histories, and medical plans. Analyzing posts on social media depicting such realistic information can help improve quality and clinical decision-making; however, the lack of structured resources in this genre limits us to build robust NLP models for meaningful analysis. This paper presents a new corpus annotating relations among many types of conditions, treatments, and their attributes illustrated in social media posts by patients and caregivers. For experiments, a transformer encoder is pretrained on 1M raw posts and used to train several document-level relation extraction models using our corpus. Our best-performing model achieves the F1 scores of 70.9 and 51.7 for Entity Recognition and Relation Extraction, respectively. These results are encouraging as it is the first neural model extracting complex relations of this kind on social media data.

Condition-Treatment Relation Extraction on Disease-related Social Media Data

Recently, research into bringing outside knowledge sources into current neural NLP models has been increasing. Most approaches that leverage external knowledge sources require laborious and non-trivial designs, as well as tailoring the system through intensive ablation of different knowledge sources, an effort that discourages users to use quality ontological resources. In this paper, we show that multiple large heterogeneous KSs can be easily integrated using a decoupled approach, allowing for an automatic ablation of irrelevant KSs, while keeping the overall parameter space tractable. We experiment with BERT and pre-trained graph embeddings, and show that they interoperate well without performance degradation, even when some do not contribute to the task.

Integration of Heterogeneous Knowledge Sources for Biomedical Text Processing

Recent literature has demonstrated the potential of multilingual Neural Machine Translation (mNMT) models. However, the most efficient models are not well suited to specialized industries. In these cases, internal data is scarce and expensive to find in all language pairs. Therefore, fine-tuning a mNMT model on a specialized domain is hard. In this context, we decided to focus on a new task: Domain Adaptation of a pre-trained mNMT model on a single pair of language while trying to maintain model quality on generic domain data for all language pairs. The risk of loss on generic domain and on other pairs is high. This task is key for mNMT model adoption in the industry and is at the border of many others. We propose a fine-tuning procedure for the generic mNMT that combines embeddings freezing and adversarial loss. Our experiments demonstrated that the procedure improves performances on specialized data with a minimal loss in initial performances on generic domain for all languages pairs, compared to a naive standard approach (+10.0 BLEU score on specialized data,  -0.01 to -0.5 BLEU on WMT and Tatoeba datasets on the other pairs with M2M100).

Robust Domain Adaptation for Pre-trained Multilingual Neural Machine Translation Models

Encoding both language-specific and language-agnostic information into a single high-dimensional space is a common practice of pre-trained Multi-lingual Language Models (pMLM). Such encoding has been shown to perform effectively on natural language tasks requiring semantics of the whole sentence (e.g., translation). However, its effectiveness appears to be limited on tasks requiring partial information of the utterance (e.g., multi-lingual entity retrieval, template retrieval, and semantic alignment). In this work, a novel Fine-grained Multilingual Disentangled Autoencoder (FMDA) is proposed to disentangle fine-grained semantic information from language-specific information in a multi-lingual setting. FMDA is capable of successfully extracting the disentangled template semantic and residual semantic representations. Experiments conducted on the MASSIVE dataset demonstrate that the disentangled encoding can boost each other during the training, thus consistently outperforming the original pMLM and the strong language disentanglement baseline on monolingual template retrieval and cross-lingual semantic retrieval tasks across multiple languages.

Fine-grained Multi-lingual Disentangled Autoencoder for Language-agnostic Representation Learning

Token free approaches have been successfully applied to a series of word and span level tasks. In this work, we evaluate a byte-level sequence to sequence model (ByT5) on the 51 languages in the MASSIVE multilingual semantic parsing dataset. We examine multiple experimental settings: (i) zero-shot, (ii) full gold data and (iii) zero-shot with synthetic data. By leveraging a state-of-the-art label projection method for machine translated examples, we are able to reduce the gap in exact match to only 5 points with respect to a model trained on gold data from all the languages. We additionally provide insights on the cross-lingual transfer of ByT5 and show how the model compares with respect to mT5 across all parameter sizes. 

Byte-Level Massively Multilingual Semantic Parsing

Multilingual spoken language understanding (SLU) consists of two sub-tasks, namely intent detection and slot filling. To improve the performance of these two sub-tasks, we propose to use consistency regularization based on a hybrid data augmentation strategy. The consistency regularization enforces the predicted distributions for an example and its semantically equivalent augmentation to be consistent. We conduct experiments on the MASSIVE dataset under both full-dataset and zero-shot settings. Experimental results demonstrate that our proposed method improves the performance on both intent detection and slot filling tasks. Our system ranked 1st in the MMNLU-22 competition under the full-dataset setting.

HIT-SCIR at MMNLU-22: Consistency Regularization for Multilingual Spoken Language Understanding

Cross-lingual phenomena are quite common in informal contexts like social media, where users are likely to mix their native language with English or other languages. However, few studies have focused so far on analyzing cross-lingual interactions in voice-assistant data, which present peculiar features in terms of sentence length, named entities, and use of spoken language. Also, little attention has been posed to European countries, where English is frequently used as a second language. In this paper, we present a large-scale empirical analysis of cross-lingual phenomena (code-mixing, linguistic borrowing, foreign named entities) in the interactions with a large-scale voice assistant in European countries. To do this, we first introduce a general, highly-scalable technique to generate synthetic mixed training data annotated with token-level language labels and we train two neural network models to predict them.  We evaluate the models both on the synthetic dataset and on a real dataset of code-switched utterances, showing that the best performance is obtained by a character convolution based model. The results of the analysis highlight different behaviors between countries, having Italy with the highest ratio of cross-lingual utterances and Spain with a marked preference in keeping Spanish words. Our research, paired to the increase of the cross-lingual phenomena in time, motivates further research in developing multilingual Natural Language Understanding (NLU) models, which can naturally deal with cross-lingual interactions.

Play música alegre: A Large-Scale Empirical Analysis of Cross-Lingual Phenomena in Voice Assistant Interactions

The joint intent classification and slot filling task seeks to detect the intent of an utterance and extract its semantic concepts. In the zero-shot cross-lingual setting, a model is trained on a source language and then transferred to other target languages through multi-lingual representations without additional training data. While prior studies show that pre-trained multilingual sequence-to-sequence (Seq2Seq) models can facilitate zero-shot transfer, there is little understanding on how to design the output template for the joint prediction tasks. In this paper, we examine three aspects of the output template -- (1) label mapping, (2) task dependency, and (3) word order. Experiments on the MASSIVE dataset consisting of 51 languages show that our output template significantly improves the performance of pre-trained cross-lingual language models.

Zero-Shot Cross-Lingual Sequence Tagging as Seq2Seq Generation for Joint Intent Classification and Slot Filling

Voice assistants are becoming central to our lives. The convenience of using voice assistants to do simple tasks has created an industry for voice-enabled devices like TVs, thermostats, air conditioners, etc. It has also improved the quality of life of elders by making the world more accessible. Voice assistants engage in task-oriented dialogues using machine-learned language understanding models. However, training deep-learned models take a lot of training data, which is time-consuming and expensive. Furthermore, it is even more problematic if we want the voice assistant to understand hundreds of languages. In this paper, we present a zero-shot deep learning algorithm that uses only the English part of the Massive dataset and achieves a high level of accuracy across 51 languages. The algorithm uses a delexicalized translation model to generate multilingual data for data augmentation. The training data is further weighted to improve the accuracy of the worst-performing languages. We report on our experiments with code-switching, word order, multilingual ensemble methods, and other techniques and their impact on overall accuracy.

$C5L7$: A Zero-Shot Algorithm for Intent and Slot Detection in Multilingual Task Oriented Languages

We expect to interact with home assistants irrespective of our language. However, scaling the Natural Language Understanding pipeline to multiple languages while keeping the same level of accuracy remains a challenge. In this work, we leverage the inherent multilingual aspect of translation models for the task of multilingual intent classification and slot filling. Our experiments reveal that they work equally well with general-purpose multilingual text-to-text models. Furthermore, their accuracy can be further improved by artificially increasing the size of the training set. Unfortunately, increasing the training set also increases the overlap with the test set, leading to overestimating their true capabilities. As a result, we propose two new evaluation methods capable of accounting for an overlap between the training and test set.

Enriching Deep Learning with Frame Semantics for Empathy Classification in Medical Narrative Essays

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Condition-Treatment Relation Extraction on Disease-related Social Media Data

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