United Arab Emirates

The medical conversational system can relieve doctors’ burden and improve healthcare efficiency, especially during the COVID-19 pandemic. However, the existing medical dialogue systems have the problems of weak scalability, insufficient knowledge, and poor controllability. Thus, we propose a medical conversational question-answering (CQA) system based on the knowledge graph, namely MedConQA, which is designed as a pipeline framework to maintain high flexibility. Our system utilizes automated medical procedures, including medical triage, consultation, image-text drug recommendation, and record. Each module has been open-sourced as a tool, which can be used alone or in combination, with robust scalability. Besides, to conduct knowledge-grounded dialogues with users, we first construct a Chinese Medical Knowledge Graph (CMKG) and collect a large-scale Chinese Medical CQA (CMCQA) dataset, and we design a series of methods for reasoning more intellectually. Finally, we use state-of-the-art (SOTA) techniques to keep the final generated response more controllable, which is further assured by hospital and professional evaluations. We have open-sourced related code, datasets, web pages, and tools, hoping to advance future research.

EMNLP 2022

MedConQA: Medical Conversational Question Answering System based on Knowledge Graphs

question-answering

knowledge graph

demo

## Welcome to EMNLP 2022!
I am delighted to welcome you to EMNLP 2022! I believe this conference has been complicated beyond any precedent. Over the past year, it’s been thrilling to see the organization team approach each new puzzle with creativity and enthusiasm. We hope that those participating in Abu Dhabi as well as those joining remotely will leave the conference feeling newly inspired by the program and newly connected to our ever-growing community. Following EMNLP 2021 and major NLP conferences since, EMNLP 2022 is “hybrid,” serving both virtual and in-person participants.

Our key innovations for EMNLP 2022 include:

* EMNLP 2022 is “hybrid” in a second sense, as well: we allowed both direct and rolling review paper submissions, building on the pilot experiment of EMNLP 2021, which considered a small number of ARR submissions. 
* Familiar from NAACL but new to EMNLP, we’ve added an industry track.
* During the conference, “portals” will link virtual poster sessions to in-person conference participants during poster sessions each day.
* The first ACL-family conference in the United Arab Emirates.

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***EMNLP 2022 General Chair***
 
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Welcome!
EMNLP 2022 will take place in Abu Dhabi from December 7th to December 11th, 2022. And it will be held in hybrid mode, both online and offline.

To overcome the data sparsity issue in short text topic modeling,
existing methods commonly rely on data augmentation or the data characteristic of short texts
to introduce more word co-occurrence information.
However, most of them do not make full use of the augmented data or the data characteristic:
they insufficiently learn the relations among samples in data,
leading to dissimilar topic distributions of semantically similar text pairs.
To better address data sparsity, in this paper
we propose a novel short text topic modeling framework, Topic-Semantic Contrastive Topic Model (TSCTM).
To sufficiently model the relations among samples,
we employ a new contrastive learning method with efficient positive and negative sampling strategies based on topic semantics.
This contrastive learning method refines the representations, enriches the learning signals, and thus mitigates the sparsity issue.
Extensive experimental results show that our TSCTM outperforms state-of-the-art baselines
regardless of the data augmentation availability, producing high-quality topics and topic distributions.

Mitigating Data Sparsity for Short Text Topic Modeling by Topic-Semantic Contrastive Learning

There is a growing body of work in recent years to develop pre-trained language models (PLMs) for the Arabic language. This work addresses two major problems in existing Arabic PLMs that limit the progress of the Arabic NLU and NLG fields. First, existing Arabic PLMs are not well-explored and their pre-training can be improved significantly using a more methodical approach. Second, there is a lack of systematic and reproducible evaluation of these models in the literature. We revisit both the pre-training and evaluation of Arabic PLMs. In terms of pre-training, we explore the impact of the quality of the pretraining data, the size of the model, and the incorporation of character-level information on Arabic PLM. As a result, we release three new Arabic BERT-style models ( JABER, Char-JABER, and SABER), and two T5-style models (AT5S and AT5B). In terms of evaluation, we conduct a comprehensive empirical study to systematically evaluate the performance of existing state-of-the-art models on ALUE, a leaderboard-powered benchmark for Arabic NLU tasks, and on a subset of the Arabic generative tasks. We show that our models significantly outperform existing Arabic PLMs and achieve a new state-of-the-art performance on discriminative and generative Arabic NLU and NLG tasks. Our models and source code to reproduce results will be made available upon acceptance.

Revisiting Pre-trained Language Models and their Evaluation for Arabic Natural Language Processing

Recent model pruning methods have demonstrated the ability to remove redundant parameters without sacrificing model performance. Common methods remove redundant parameters according to the parameter sensitivity, a gradient-based measure reflecting the contribution of the parameters. In this paper, however, we argue that redundant parameters can be trained to make beneficial contributions. We first highlight the large sensitivity (contribution) gap among high-sensitivity and low-sensitivity parameters and show that the model generalization performance can be significantly improved after balancing the contribution of all parameters. Our goal is to balance the sensitivity of all parameters and encourage all of them to contribute equally. We propose a general task-agnostic method, namely intra-distillation, appended to the regular training loss to balance parameter sensitivity. Moreover, we also design a novel adaptive learning method to control the strength of intra-distillation loss for faster convergence. Our experiments show the strong effectiveness of our methods on machine translation, natural language understanding, and zero-shot cross-lingual transfer across up to 48 languages, e.g., a gain of 3.54 BLEU on average across 8 language pairs from the IWSLT'14 dataset.

The Importance of Being Parameters: An Intra-Distillation Method for Serious Gains

Recent research has shown that large language models pretrained using unsupervised approaches can achieve significant performance improvement on many downstream tasks. Typically when adapting these language models to downstream tasks, like a classification or regression task, we employ a fine-tuning paradigm in which the sentence representation from the language model is input to a task-specific head; the model is then fine-tuned end-to-end. However, with the emergence of models like GPT-3, prompt-based fine-tuning has been proven to be a successful approach for few-shot tasks. Inspired by this work, we study discrete prompt technologies in practice. There are two issues that arise with the standard prompt approach. First, it can overfit on the prompt template. Second, it requires manual effort to formulate the downstream task as a language model problem. In this paper, we propose an improvement to prompt-based fine-tuning that addresses these two issues. We refer to our approach as DynaMaR -- Dynamic Prompt with Mask Token Representation. Results show that DynaMaR can achieve an average improvement of 10% in few-shot settings and improvement of 3.7% in data-rich settings over the standard fine-tuning approach on four e-commerce applications.

DynaMaR: Dynamic Prompt with Mask Token Representation

Conversational understanding is an integral part of modern intelligent devices. In a large fraction of the global traffic from customers using smart digital assistants, frictions in dialogues may be attributed to incorrect understanding of the entities in a customer's query due to factors including ambiguous mentions, mispronunciation, background noise and faulty on-device signal processing. Such errors are compounded by two common deficiencies from intelligent devices namely, (1) the device not being tailored to individual customers, and (2) the device responses being unaware of the context in the conversation session. Viewing this problem via the lens of retrieval-based search engines, we build and evaluate a scalable entity correction system, PENTATRON. The system leverages a parametric transformer-based language model to learn patterns from in-session customer-device interactions coupled with a non-parametric personalized entity index to compute the correct query, which aids downstream components in reasoning about the best response. In addition to establishing baselines and demonstrating the value of personalized and context-aware systems, we use multitasking to learn the domain of the correct entity. We also investigate the utility of language model prompts. Through extensive experiments, we show a significant upward movement of the key metric (Exact Match) by up to 500.97% (relative to the baseline).

PENTATRON: PErsonalized coNText-Aware Transformer for Retrieval-based cOnversational uNderstanding

We present SLATE, a sequence labeling approach for extracting tasks from free-form content such as digitally handwritten (or "inked") notes on a virtual whiteboard. Our approach allows us to create a single, low-latency model to simultaneously perform sentence segmentation and classification of these sentences into task/non-task sentences. SLATE greatly outperforms a baseline two-model (sentence segmentation followed by classification model) approach, achieving a task F1 score of 84.4%, a sentence segmentation (boundary similarity) score of 88.4% and three times lower latency compared to the baseline. Furthermore, we provide insights into tackling challenges of performing NLP on the inking domain. We release both our code and dataset for this novel task.

SLATE: A Sequence Labeling Approach for Task Extraction from Free-form Inked Content

Large pretrained Transformer-based language models like BERT and GPT have changed the landscape of Natural Language Processing (NLP). However, fine tuning such models still requires a large number of training examples for each target task, thus annotating multiple datasets and training these models on various downstream tasks becomes time consuming and expensive. In this work, we propose a simple extension of the Prototypical Networks for few-shot text classification. Our main idea is to replace the class prototypes by Gaussians and introduce a regularization term that encourages the examples to be clustered near the appropriate class centroids. Experimental results show that our method outperforms various strong baselines on 13 public and 4 internal datasets. Furthermore, we use the class distributions as a tool for detecting potential out-of-distribution (OOD) data points during deployment.

Meta-learning Pathologies from Radiology Reports using Variance Aware Prototypical Networks

Building Agent Assistants that can help improve customer service support requires inputs from industry users and their customers, as well as knowledge about state-of-the-art Natural Language Processing (NLP) technology. We combine expertise from academia and industry to bridge the gap and build task/domain-specific Neural Agent Assistants (NAA) with three high-level components for: (1) Intent Identification, (2) Context Retrieval, and (3) Response Generation. In this paper, we outline the pipeline of the NAA's core system and also present three case studies in which three industry partners successfully adapt the framework to find solutions to their unique challenges. Our findings suggest that a collaborative process is instrumental in spurring the development of emerging NLP models for Conversational AI tasks in industry. The full reference implementation code and results are available at https://github.com/VectorInstitute/NAA.

Bringing the State-of-the-Art to Customers: A Neural Agent Assistant Framework for Customer Service Support

Large pretrained language models like GPT-3 and PaLM have generated enormous enthusiasm, and are capable of producing remarkably fluent language. But they have also been criticized on many grounds, and described as “stochastic parrots.” Are they adequate as a basis for artificial general intelligence AGI , and if not, what would a better foundation for general intelligence look like?

MedConQA: Medical Conversational Question Answering System based on Knowledge Graphs

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Mitigating Data Sparsity for Short Text Topic Modeling by Topic-Semantic Contrastive Learning

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