United Arab Emirates

This paper studies how to enhance the document representation for the bi-encoder approach in dense document retrieval. The bi-encoder, separately encoding a query and a document as a single vector, is favored for high efficiency in large-scale information retrieval, compared to more effective but complex architectures. To combine the strength of the two, the multi-vector representation of documents for bi-encoder, such as ColBERT preserving all token embeddings, has been widely adopted. Our contribution is to reduce the size of the multi-vector representation, without compromising the effectiveness, supervised by query logs. Our proposed solution decreases the latency and the memory footprint, up to 8- and 3-fold, validated on MSMARCO and real-world search query logs.

EMNLP 2022

Pseudo-Relevance for Enhancing Document Representation

pseudo-query

document representation

dense retrieval

bi-encoder

poster

## Welcome to EMNLP 2022!
I am delighted to welcome you to EMNLP 2022! I believe this conference has been complicated beyond any precedent. Over the past year, it’s been thrilling to see the organization team approach each new puzzle with creativity and enthusiasm. We hope that those participating in Abu Dhabi as well as those joining remotely will leave the conference feeling newly inspired by the program and newly connected to our ever-growing community. Following EMNLP 2021 and major NLP conferences since, EMNLP 2022 is “hybrid,” serving both virtual and in-person participants.

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EMNLP 2022 will take place in Abu Dhabi from December 7th to December 11th, 2022. And it will be held in hybrid mode, both online and offline.

Learning scientific document representations can be substantially improved through contrastive learning objectives, where the challenge lies in creating positive and negative training samples that encode the desired similarity semantics. Prior work relies on discrete citation relations to generate contrast samples. However, discrete citations enforce a hard cut-off to similarity. This is counter-intuitive to similarity-based learning and ignores that scientific papers can be very similar despite lacking a direct citation - a core problem of finding related research. Instead, we use controlled nearest neighbor sampling over citation graph embeddings for contrastive learning. This control allows us to learn continuous similarity, to sample hard-to-learn negatives and positives, and also to avoid collisions between negative and positive samples by controlling the sampling margin between them. The resulting method SciNCL outperforms the state-of-the-art on the SciDocs benchmark. Furthermore, we demonstrate that it can train (or tune) language models sample-efficiently and that it can be combined with recent training-efficient methods. Perhaps surprisingly, even training a general-domain language model this way outperforms baselines pretrained in-domain.

Neighborhood Contrastive Learning for Scientific Document Representations with Citation Embeddings

Pretrained language models (PLMs) have been shown to accumulate factual knowledge during pretraining (Petroni et al. 2019). Recent works probe PLMs for the extent of this knowledge through prompts either in discrete or continuous forms. However, these methods do not consider symmetry of the task: object prediction and subject prediction. In this work, we propose Symmetrical Prompt Enhancement (SPE), a continuous prompt-based method for factual probing in PLMs that leverages the symmetry of the task by constructing symmetrical prompts for subject and object prediction. Our results on a popular factual probing dataset, LAMA, show significant improvement of SPE over previous probing methods.

SPE: Symmetrical Prompt Enhancement for Fact Probing

A growing swath of NLP research is tackling problems related to generating long text, including tasks such as open-ended story generation, summarization, dialogue, and more. However, we currently lack appropriate tools to evaluate these long outputs of generation models: classic automatic metrics such as ROUGE have been shown to perform poorly, and newer learned metrics do not necessarily work well for all tasks and domains of text. Human rating and error analysis remain a crucial component for any evaluation of long text generation. In this paper, we introduce FALTE, a web-based annotation toolkit designed to streamline such evaluations. Our tool allows researchers to collect fine-grained judgments of text quality from crowdworkers using an error taxonomy specific to the downstream task. Using the task interface, annotators can select and assign error labels to text span selections in an incremental paragraph-level annotation workflow. The latter functionality is designed to simplify the document-level task into smaller units and reduce cognitive load on the annotators. Our tool has previously been used to run a large-scale annotation study that evaluates the coherence of long generated summaries, demonstrating its utility.

FALTE: A Toolkit for Fine-grained Annotation for Long Text Evaluation

We present ALToolbox – an open-source frame- work for active learning (AL) annotation in natural language processing. Currently, the framework supports text classification, sequence tagging, and seq2seq tasks. Besides state-of-the-art query strategies, ALToolbox provides a set of tools that help to reduce computational over- head and duration of AL iterations and increase annotated data reusability. The framework aims to support data scientists and researchers by providing an easy-to-deploy GUI annotation tool directly in the Jupyter IDE and an extensible benchmark for novel AL methods. We prepare a small demonstration of ALToolbox capabilities available online. The code of the framework is published under the MIT license.

ALToolbox: A Set of Tools for Active Learning Annotation of Natural Language Texts

Question Answering (QA) is a growing area of research, often used to facilitate the extraction of information from within documents. State-of-the-art QA models are usually pre-trained on domain-general corpora like Wikipedia and thus tend to struggle on out-of-domain documents without fine-tuning. We demonstrate that synthetic domain-specific datasets can be generated easily using domain-general models, while still providing significant improvements to QA performance. We present two new tools for this task: A flexible pipeline for validating the synthetic QA data and training down stream models on it, and an online interface to facilitate human annotation of this generated data. Using this interface, crowdworkers labelled 1117 synthetic QA pairs, which we then used to fine-tune downstream models and improve domain-specific QA performance by 8.75 F1.

A Pipeline for Generating, Annotating and Employing Synthetic Data for Real World Question Answering

The application of natural language processing (NLP) to cancer pathology reports has been focused on detecting cancer cases, largely ignoring precancerous cases. Improving the characterization of precancerous adenomas assists in developing diagnostic tests for early cancer detection and prevention, especially for colorectal cancer (CRC). Here we developed transformer-based deep neural network NLP models to perform the CRC phenotyping, with the goal of extracting precancerous lesion attributes and distinguishing cancer and precancerous cases. We achieved 0.914 macro-F1 scores for classifying patients into negative, non-advanced adenoma, advanced adenoma and CRC. We further improved the performance to 0.923 using an ensemble of classifiers for cancer status classification and lesion size named-entity recognition (NER). Our results demonstrated the potential of using NLP to leverage real-world health record data to facilitate the development of diagnostic tests for early cancer prevention.

Improving Precancerous Case Characterization via Transformer-based Ensemble Learning

With the devastating outbreak of COVID-19, vaccines are one of the crucial lines of defense against mass infection in this global pandemic. Given the protection they provide, vaccines are becoming mandatory in certain social and professional settings. This paper presents a classification model for detecting COVID-19 vaccination related search queries, a machine learning model that is used to generate search insights for COVID-19 vaccinations. The proposed method combines and leverages advancements from modern state-of-the-art (SOTA) natural language understanding (NLU) techniques such as pretrained Transformers with traditional dense features. We propose a novel approach of considering dense features as memory tokens that the model can attend to. We show that this new modeling approach enables a significant improvement to the Vaccine Search Insights (VSI) task, improving a strong well-established gradient-boosting baseline by relative +15% improvement in F1 score and +14% in precision.

Dense Feature Memory Augmented Transformers for COVID-19 Vaccination Search Classification

Moderation of user-generated e-commerce content has become crucial due to the large and diverse user base on the platforms. Product reviews and ratings have become an integral part of the shopping experience to build trust among users. Due to the high volume of reviews generated on a vast catalog of products, manual moderation is infeasible, making machine moderation a necessity. In this work, we described our deployed system and models for automated moderation of user-generated content. At the heart of our approach, we outline several rejection reasons for review & rating moderation and explore a unified BERT model to moderate them. We convey the importance of product vertical embeddings for the relevancy of the review for a given product and highlight the advantages of pre-training the BERT models with monolingual data to cope with the domain gap in the absence of huge labelled datasets. We observe a 4.78% F1 increase with less labelled data and a 2.57% increase in F1 score on the review data compared to the publicly available BERT-based models. Our best model In-House-BERT-vertical sends only 5.89% of total reviews to manual moderation and has been deployed in production serving live traffic for millions of users.

Deploying Unified BERT Moderation Model for E-Commerce Reviews

Automation of on-call customer support relies heavily on accurate and efficient speech-to-intent (S2I) systems. Building such systems using multi-component pipelines can pose various challenges because they require large annotated datasets, have higher latency, and have complex deployment. These pipelines are also prone to compounding errors. To overcome these challenges, we discuss an end-to-end (E2E) S2I model for customer support voicebot task in a bilingual setting. We show how we can solve E2E intent classification by leveraging a pre-trained automatic speech recognition (ASR) model with slight modification and fine-tuning on small annotated datasets. Experimental results show that our best E2E model outperforms a conventional pipeline by a relative ~27% on the F1 score.

End-to-End Speech to Intent Prediction to improve E-commerce Customer Support Voicebot in Hindi and English

Task-oriented dialogue systems in industry settings need to have high conversational capability, be easily adaptable to changing situations and conform to business constraints. This paper describes a 3-step procedure to develop a conversational model that satisfies these criteria and can efficiently scale to rank a large set of response candidates. First, we provide a simple algorithm to semi-automatically create a high-coverage template set from historic conversations without any annotation. Second, we propose a neural architecture that encodes the dialogue context and applicable business constraints as profile features for ranking the next turn. Third, we describe a two-stage learning strategy with self-supervised training, followed by supervised fine-tuning on limited data collected through a human-in-the-loop platform. Finally, we describe offline experiments and present results of deploying our model with human-in-the-loop to converse with live customers online.

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Pseudo-Relevance for Enhancing Document Representation

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Neighborhood Contrastive Learning for Scientific Document Representations with Citation Embeddings

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Pseudo-Relevance for Enhancing Document Representation

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Neighborhood Contrastive Learning for Scientific Document Representations with Citation Embeddings

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PRESENTATIONS

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