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Knowledge-grounded conversational models are known to suffer from producing factually invalid statements, a phenomenon commonly called hallucination.  In this work, we investigate the underlying causes of this phenomenon: is hallucination due to the training data, or to the models?  We conduct a comprehensive human study on both existing knowledge-grounded conversational benchmarks and several state-of-the-art models. Our study reveals that the standard benchmarks consist of &gt; 60% hallucinated responses, leading to models that not only hallucinate but even amplify hallucinations. Our findings raise important questions on the quality of existing datasets and models trained using them. We make our annotations publicly available for future research.

NAACL 2022

On the Origin of Hallucinations in Conversational Models: Is it the Datasets or the Models?

EMNLP 2021 is planned to be a hybrid event in Punta Cana, Dominican Republic, with both on-site and fully virtual participation possible. The experience for on-site participants would closely approximate a normal pre-COVID *ACL conference, with 5-6 thematically organized parallel sessions and live Q/A and interactive discussion immediately after the talks. Presentations by virtual participants will be equitably interleaved with those of on-site participants, projected on the auditorium screens as if on-site, and also followed immediately by live Q/A and interactive discussion at a time during reasonable waking hours for the virtual presenter. For all participants, on-site and virtual, who are unable to attend a session due to either time-zone issues or because they are participating in another session live, talk recordings and slides will be available online at a minimum after the live presentation (and in many cases before as well), and questions may be submitted in advance on session-specific discussion boards and answered live in session with the usual visual aids if desired.

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EMNLP 2021

EMNLP 2021 is planned to be a hybrid event in Punta Cana, Dominican Republic, with both on-site and fully virtual participation possible.

Knowledge-grounded conversational models are known to suffer from producing factually invalid statements, a phenomenon commonly called hallucination.  In this work, we investigate the underlying causes of this phenomenon: is hallucination due to the training data, or to the models?  We conduct a comprehensive human study on both existing knowledge-grounded conversational benchmarks and several state-of-the-art models. Our study reveals that the standard benchmarks consist of > 60% hallucinated responses, leading to models that not only hallucinate but even amplify hallucinations. Our findings raise important questions on the quality of existing datasets and models trained using them. We make our annotations publicly available for future research.

poster

## Welcome to NAACL 2022!
The Annual Meeting of the North American Chapter of the Association for Computational Linguistics (NAACL) is taking place July 10-15, 2022 as a hybrid event, in Seattle, WA and online. We are happy to welcome all of you to conference! 
 
The main conference program features oral presentations, in-person and virtual posters and demo sessions, a plenary session for our best paper presentations and awards, keynote presentations, a plenary panel on the place of linguistics and symbolic structures in NLP, and an Industrial Track panel on Careers in NLP.
 
Posters (including Findings of NAACL 2022) and demos are grouped by areas for both the in-person and the virtual sessions. For the virtual component, the talks will be on Zoom and the posters and the demos will be in GatherTown. The Student Research Workshop and will have an oral session and a poster session.
 
The program also features 6 Tutorials and 26 Workshops.
 
 We wish you a wonderful conference!
 
[The NAACL 2022 Organizing Committee](https://2022.naacl.org/committees/organization/)

2022 Annual Conference of the North American Chapter of the Association for Computational Linguistics

In this paper, we explore the task of determining indirect answers to yes-no questions in real conversations. We work with transcripts of phone conversations in the Switchboard Dialog Act (SwDA) corpus and create SwDA-IndirectAnswers (SwDA-IA), a subset of SwDA consisting of all conversations containing a yes-no question with an indirect answer. We annotate the underlying direct answers to the yes-no questions (yes, probably yes, middle, probably no, or no). We show that doing so requires taking into account conversation context: the indirect answer alone is insufficient to determine the ground truth. Experimental results also show that taking into account context is beneficial. More importantly, our results demonstrate that existing corpora with synthetic indirect answers to yes-no questions are not beneficial when working with real conversations. Our best models outperform the majority baseline by a substantial margin, but the task remains a challenge (F1: 0.46).

Disentangling Indirect Answers to Yes-No Questions in Real Conversations

Building universal dialogue systems that operate across multiple domains/APIs and generalize to new ones with minimal overhead is a critical challenge. Recent works have leveraged natural language descriptions of schema elements to enable such systems; however, descriptions only indirectly convey schema semantics. In this work, we propose Show, Don't Tell, which prompts seq2seq models with a labeled example dialogue to show the semantics of schema elements rather than tell the model through descriptions. While requiring similar effort from service developers as generating descriptions, we show that using short examples as schema representations with large language models results in state-of-the-art performance on two popular dialogue state tracking benchmarks designed to measure zero-shot generalization - the Schema-Guided Dialogue dataset and the MultiWOZ leave-one-out benchmark.

Show, Don't Tell: Demonstrations Outperform Descriptions for Schema-Guided Task-Oriented Dialogue

Each utterance in multi-turn empathetic dialogues has features such as emotion, keywords, and utterance-level meaning. Feature transitions between utterances occur naturally. However, existing approaches fail to perceive the transitions because they extract features for the context at the coarse-grained level. To solve the above issue, we propose a novel approach of recognizing feature transitions between utterances, which helps understand the dialogue flow and better grasp the features of utterance that needs attention. Also, we introduce a response generation strategy to help focus on emotion and keywords related to appropriate features when generating responses. Experimental results show that our approach outperforms baselines and especially, achieves significant improvements on multi-turn dialogues.

Emp-RFT: Empathetic Response Generation via Recognizing Feature Transitions between Utterances

Learning high-quality dialogue representations is essential for solving a variety of dialogue-oriented tasks, especially considering that dialogue systems often suffer from data scarcity. In this paper, we introduce Dialogue Sentence Embedding (DSE), a self-supervised contrastive learning method that learns effective dialogue representations suitable for a wide range of dialogue tasks. DSE learns from dialogues by taking consecutive utterances of the same dialogue as positive pairs for contrastive learning. Despite its simplicity, DSE achieves significantly better representation capability than other dialogue representation and universal sentence representation models. We evaluate DSE on five downstream dialogue tasks that examine dialogue representation at different semantic granularities. Experiments in few-shot and zero-shot settings show that DSE outperforms baselines by a large margin, for example, it achieves 13% average performance improvement over the strongest unsupervised baseline in 1-shot intent classification on 6 datasets. We also provide analyses on the benefits and limitations of our model.

Learning Dialogue Representations from Consecutive Utterances

Knowledge-grounded dialogue systems are challenging to build due to the lack of training data and heterogeneous knowledge sources. Existing systems perform poorly on unseen topics due to limited topics covered in the training data. In addition, it is challenging to generalize to the domains that require different types of knowledge sources. To address the above challenges, we present PLUG, a language model that homogenizes different knowledge sources to a unified knowledge representation for knowledge-grounded dialogue generation tasks. We first retrieve relevant information from heterogeneous knowledge sources (e.g., wiki, dictionary, or knowledge graph); Then the retrieved knowledge is transformed into text and concatenated with dialogue history to feed into the language model for generating responses. PLUG is pre-trained on a large-scale knowledge-grounded dialogue corpus. The empirical evaluation on two benchmarks shows that PLUG generalizes well across different knowledge-grounded dialogue tasks. It achieves comparable performance with state-of-the-art methods in the fully-supervised setting and significantly outperforms other approaches in zero-shot and few-shot settings.

Knowledge-Grounded Dialogue Generation with a Unified Knowledge Representation

Distillation efforts have led to language models that are more compact and efficient without serious drops in performance. The standard approach to distillation trains a student model against two objectives: a task-specific objective (e.g., language modeling) and an imitation objective that encourages the hidden states of the student model to be similar to those of the larger teacher model. In this paper, we show that it is beneficial to augment distillation with a third objective that encourages the student to imitate the \emphcausal dynamics of the teacher through a distillation interchange intervention training objective (DIITO). DIITO pushes the student model to become a \emphcausal abstraction of the teacher model -- a faithful model with simpler causal structure. DIITO is fully differentiable, easily implemented, and combines flexibly with other objectives. Compared against standard distillation with the same setting, DIITO results in lower perplexity on the WikiText-103M corpus (masked language modeling) and marked improvements on the GLUE benchmark (natural language understanding), SQuAD (question answering), and CoNLL-2003 (named entity recognition).

Causal Distillation for Language Models

Word embeddings are one of the most fundamental technologies used in natural language processing. Existing word embeddings are high-dimensional and consume considerable computational resources. In this study, we propose WordTour, unsupervised one-dimensional word embeddings. To achieve the challenging goal, we propose a decomposition of the desiderata of word embeddings into two parts, completeness and soundness, and focus on soundness in this paper. Owing to the single dimensionality, WordTour is extremely efficient and provides a minimal means to handle word embeddings. We experimentally confirmed the effectiveness of the proposed method via user study and document classification.

Word Tour: One-dimensional Word Embeddings via the Traveling Salesman Problem

We target on the document-level relation extraction in an end-to-end setting, where the model needs to jointly perform mention extraction, coreference resolution (COREF) and relation extraction (RE) at once, and gets evaluated in an entity-centric way. Especially, we address the two-way interaction between COREF and RE that has not been the focus by previous work, and propose to introduce explicit interaction namely Graph Compatibility (GC) that is specifically designed to leverage task characteristics, bridging decisions of two tasks for direct task interference. Our experiments are conducted on DocRED and DWIE; in addition to GC, we implement and compare different multi-task settings commonly adopted in previous work, including pipeline, shared encoders, graph propagation, to examine the effectiveness of different interactions. The result shows that GC achieves the best performance by up to 2.3/5.1 F1 improvement over the baseline.

Modeling Task Interactions in Document-Level Joint Entity and Relation Extraction

General domain Named Entity Recognition (NER) datasets like CoNLL-2003 mostly annotate coarse-grained location entities such as a country or a city. But many applications require identifying fine-grained locations from texts and mapping them precisely to geographic sites, e.g., a crossroad, an apartment building, or a grocery store. In this paper, we introduce a new dataset HarveyNER with fine-grained locations annotated in tweets. This dataset presents unique challenges and characterizes many complex and long location mentions in informal descriptions. We built strong baseline models using Curriculum Learning and experimented with different heuristic curricula to better recognize difficult location mentions. Experimental results show that the simple curricula can improve the system's performance on hard cases and its overall performance, and outperform several other baseline systems. The dataset and the baseline models can be found at https://github.com/brickee/HarveyNER.

Crossroads, Buildings and Neighborhoods: A Dataset for Fine-grained Location Recognition

Semantic typing aims at classifying tokens or spans of interest in a textual context into semantic categories such as relations, entity types, and event types. The inferred labels of semantic categories meaningfully interpret how machines understand components of text. In this paper, we present UniST, a unified framework for semantic typing that captures label semantics by projecting both inputs and labels into a joint semantic embedding space. To formulate different lexical and relational semantic typing tasks as a unified task, we incorporate task descriptions to be jointly encoded with the input, allowing UniST to be adapted to different tasks without introducing task-specific model components. UniST optimizes a margin ranking loss such that the semantic relatedness of the input and labels is reflected from their embedding similarity. Our experiments demonstrate that UniST achieves strong performance across three semantic typing tasks: entity typing, relation classification and event typing. Meanwhile, UniST effectively transfers semantic knowledge of labels and substantially improves generalizability on inferring rarely seen and unseen types. In addition, multiple semantic typing tasks can be jointly trained within the unified framework, leading to a single compact multi-tasking model that performs comparably to dedicated single-task models, while offering even better transferability.

On the Origin of Hallucinations in Conversational Models: Is it the Datasets or the Models?

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Disentangling Indirect Answers to Yes-No Questions in Real Conversations

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