Ireland

Many e-commerce websites provide Product-related Question Answering (PQA) platform where potential customers can ask questions related to a product, and other consumers can post an answer to that question based on their experience. Recently, there has been a growing interest in providing automated responses to product questions. In this paper, we investigate the suitability of the generative approach for PQA. We use state-of-the-art generative models proposed by Deng et al.(2020) and Lu et al.(2020) for this purpose. On closer examination, we find several drawbacks in this approach: (1) input reviews are not always utilized significantly for answer generation, (2) the performance of the models is abysmal while answering the numerical questions, (3) many of the generated answers contain phrases like ``I do not know&#39;&#39; which are taken from the reference answer in training data, and these answers do not convey any information to the customer. Although these approaches achieve a high ROUGE score, it does not reflect upon these shortcomings of the generated answers. We hope that our analysis will lead to more rigorous PQA approaches, and future research will focus on addressing these shortcomings in PQA.

ACL 2022

Investigating the Generative Approach for Question Answering in E-Commerce

answer generation

product-related question answering

information extraction

# Welcome everyone to ACL 2022!

The 60th Annual Meeting of the Association for Computational Linguistics is taking place May 22-27, 2022 as a hybrid event, in Dublin and online. We are happy to welcome all of you to this anniversary edition with an almost 50-50 in-person and virtual participation. 
The main conference program features oral presentations, in-person and virtual posters and demo sessions, a plenary session for our best paper presentations and awards, three amazing keynote events and two new initiatives of invited talks: Spotlight Talks for Young Rising Stars (STIRS) and The Next Big Idea Talks. Posters (including Findings of ACL 2022) and demos are grouped by areas for both the in-person and the virtual sessions. For the virtual component, the talks will be on Zoom and the posters and the demos will be in GatherTown. The Student Research Workshop will have an oral session and a poster session as part of Poster Session 1. The program also features eight Tutorials and 28 Workshops. 

 
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The Association for Computational Linguistics (ACL) is the premier international scientific and professional society for people working on computational problems involving human language, a field often referred to as either computational linguistics or natural language processing (NLP). 

Many e-commerce websites provide Product-related Question Answering (PQA) platform where potential customers can ask questions related to a product, and other consumers can post an answer to that question based on their experience. Recently, there has been a growing interest in providing automated responses to product questions. In this paper, we investigate the suitability of the generative approach for PQA. We use state-of-the-art generative models proposed by Deng et al.(2020) and Lu et al.(2020) for this purpose. On closer examination, we find several drawbacks in this approach: (1) input reviews are not always utilized significantly for answer generation, (2) the performance of the models is abysmal while answering the numerical questions, (3) many of the generated answers contain phrases like ``I do not know'' which are taken from the reference answer in training data, and these answers do not convey any information to the customer. Although these approaches achieve a high ROUGE score, it does not reflect upon these shortcomings of the generated answers. We hope that our analysis will lead to more rigorous PQA approaches, and future research will focus on addressing these shortcomings in PQA.

workshop paper

Item categorization (IC) is a core natural language processing (NLP) task in e-commerce. As a special text classification task, fine-tuning pre-trained models, e.g., BERT, has become a mainstream solution. To improve IC performance further, other product metadata, e.g., product images, have been used. Although multimodal IC (MIC) systems show higher performance, expanding from processing text to more resource-demanding images brings large engineering impacts and hinders the deployment of such dual-input MIC systems. In this paper, we proposed a new way of using product images to improve text-only IC model: leveraging cross-modal signals between products' titles and associated images to adapt BERT models in a self-supervised learning (SSL) way. Our experiments on the three genres in the public Amazon product dataset show that the proposed method generates improved prediction accuracy and macro-F1 values than simply using the original BERT. Moreover, the proposed method is able to keep using existing text-only IC inference implementation and shows a resource advantage than the deployment of a dual-input MIC system.

Utilizing Cross-Modal Contrastive Learning to Improve Item Categorization BERT Model

Recently, semantic search has been successfully applied to e-commerce product search and the learned semantic space(s) for query and product encoding are expected to generalize to unseen queries or products. Yet, whether generalization can conveniently emerge has not been thoroughly studied in the domain thus far. In this paper, we examine several general-domain and domain specific pretrained Roberta variants and discover that general domain fine-tuning does not help generalization, which aligns with the discovery of prior art. Proper domain-specific fine-tuning with clickstream data can lead to better model generalization, based on a bucketed analysis of a publicly available manual annotated query-product pair data.

Towards Generalizeable Semantic Product Search by Text Similarity Pre-training on Search Click Logs

The term \textit{lot} in \ecom is defined to mean an offering that contains a collection of multiple identical items for sale. In a large online marketplace, lot offerings play an important role, allowing buyers and sellers to set price levels to optimally balance supply and demand needs. In spite of their central role, \ecom platforms often struggle to identify lot offerings, since explicit lot status identification is frequently not provided by sellers. The ability to identify lot offerings plays a key role in many fundamental \ecom tasks, from matching offerings to catalog products, through ranking \ecom search results, to providing effective pricing guidance. In this work, we seek to determine the lot status (and lot size) of each offering, in order to facilitate an improved buyer experience, while reducing the friction for sellers posting new offerings. We demonstrate experimentally the ability to accurately classify offerings as lots and predict their lot size using only the offer title, by adapting state-of-the-art natural language techniques to the lot identification problem.

 Lot or Not: Identifying Multi-Quantity Offerings in E-Commerce

We build a system that leverages adapters, a light weight and efficient method for leveraging large language models to perform the task Empathy and Distress prediction tasks for WASSA 2022. In our experiments, we find that stacking our empathy and distress adapters on a pre-trained emotion classification adapter performs best compared to full fine-tuning approaches and emotion feature concatenation. We make our experimental code publicly available here: https://github.com/caisa-lab/wassa-empathy-adapters

CAISA at WASSA 2022: Adapter-Tuning for Empathy Prediction

This paper critically examines the current practices of benchmark dataset sharing in NLP and suggests a better way to inform reusers of the benchmark dataset. As the dataset sharing platform plays a key role not only in distributing the dataset but also in informing the potential reusers about the dataset, we believe data-sharing platforms should provide a comprehensive context of the datasets. We survey four benchmark dataset sharing platforms: HuggingFace, PaperswithCode, Tensorflow, and Pytorch to diagnose the current practices of how the dataset is shared which metadata is shared and omitted. To be specific, drawing on the concept of data curation which considers the future reuse when the data is made public, we advance the direction that benchmark dataset sharing platforms should take into consideration. We identify that four benchmark platforms have different practices of using metadata and there is a lack of consensus on what social impact metadata is. We believe the problem of missing a discussion around social impact in the dataset sharing platforms has to do with the failed agreement on who should be in charge. We propose that the benchmark dataset should develop social impact metadata and data curator should take a role in managing the social impact metadata.

Raison d'être of the benchmark dataset: A Survey of Current Practices of Benchmark Dataset Sharing Platforms

A user-generated text on social media enables health workers to keep track of information, identify possible outbreaks, forecast disease trends, monitor emergency cases, and ascertain disease awareness and response to official health correspondence. This exchange of health information on social media has been regarded as an attempt to enhance public health surveillance (PHS). Despite its potential, the technology is still in its early stages and is not ready for widespread application. Advancements in pretrained language models (PLMs) have facilitated the development of several domain-specific PLMs and a variety of downstream applications. However, there are no PLMs for social media tasks involving PHS. We present and release PHS-BERT, a transformer-based PLM, to identify tasks related to public health surveillance on social media. We compared and benchmarked the performance of PHS-BERT on 25 datasets from different social medial platforms related to 7 different PHS tasks. Compared with existing PLMs that are mainly evaluated on limited tasks, PHS-BERT achieved state-of-the-art performance on all 25 tested datasets, showing that our PLM is robust and generalizable in the common PHS tasks. By making PHS-BERT available, we aim to facilitate the community to reduce the computational cost and introduce new baselines for future works across various PHS-related tasks.

Benchmarking for Public Health Surveillance tasks on Social Media with a Domain-Specific Pretrained Language Model

Relation classification models are conventionally evaluated using only a single measure, e.g., micro-F1, macro-F1 or AUC. In this work, we analyze weighting schemes, such as micro and macro, for imbalanced datasets. We introduce a framework for weighting schemes, where existing schemes are extremes, and two new intermediate schemes. We show that reporting results of different weighting schemes better highlights strengths and weaknesses of a model.

Why only Micro-F1? Class Weighting of Measures for Relation Classification

Recent improvements in automatic news summarization fundamentally rely on large corpora of news articles and their summaries. These corpora are often constructed by scraping news websites, which results in including not only summaries but also other kinds of texts. Apart from more generic noise, we identify straplines as a form of text scraped from news websites that commonly turn out not to be summaries. The presence of these non-summaries threatens the validity of scraped corpora as benchmarks for news summarization. We have annotated extracts from two news sources that form part of the Newsroom corpus (Grusky et al., 2018), labeling those which were straplines, those which were summaries, and those which were both. We present a rule-based strapline detection method that achieves good performance on a manually annotated test set. Automatic evaluation indicates that removing straplines and noise from the training data of a news summarizer results in higher quality summaries, with improvements as high as 7 points ROUGE score.

Automatically Discarding Straplines to Improve Data Quality for Abstractive News Summarization

Although recent Massively Multilingual Language Models (MMLMs) like mBERT and XLMR support around 100 languages, most existing multilingual NLP benchmarks provide evaluation data in only a handful of these languages with little linguistic diversity. We argue that this makes the existing practices in multilingual evaluation unreliable and does not provide a full picture of the performance of MMLMs across the linguistic landscape. We propose that the recent work done in Performance Prediction for NLP tasks can serve as a potential solution in fixing benchmarking in Multilingual NLP by utilizing features related to data and language typology to estimate the performance of an MMLM on different languages. We compare performance prediction with translating test data with a case study on four different multilingual datasets, and observe that these methods can provide reliable estimates of the performance that are often on-par with the translation based approaches, without the need for any additional translation as well as evaluation costs.

Beyond Static models and test sets: Benchmarking the potential of pre-trained models across tasks and languages

Behavioural testing---verifying system capabilities by validating human-designed input-output pairs---is an alternative evaluation method of natural language processing systems proposed to address the shortcomings of the standard approach: computing metrics on held-out data. While behavioural tests capture human prior knowledge and insights, there has been little exploration on how to leverage them for model training and development. With this in mind, we explore behaviour-aware learning by examining several fine-tuning schemes using HateCheck, a suite of functional tests for hate speech detection systems. To address potential pitfalls of training on data originally intended for evaluation, we train and evaluate models on different configurations of HateCheck by holding out categories of test cases, which enables us to estimate performance on potentially overlooked system properties. The fine-tuning procedure led to improvements in the classification accuracy of held-out functionalities and identity groups, suggesting that models can potentially generalise to overlooked functionalities. However, performance on held-out functionality classes and i.i.d. hate speech detection data decreased, which indicates that generalisation occurs mostly across functionalities from the same class and that the procedure led to overfitting to the HateCheck data distribution.

Investigating the Generative Approach for Question Answering in E-Commerce

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Investigating the Generative Approach for Question Answering in E-Commerce

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Next from ACL 2022

Utilizing Cross-Modal Contrastive Learning to Improve Item Categorization BERT Model

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