Ireland

Most dialog systems posit that users have ﬁgured out clear and speciﬁc goals before starting an interaction. For example, users have determined the departure, the destination, and the travel time for booking a ﬂight. However, in many scenarios, limited by experience and knowledge, users may know what they need, but still struggle to ﬁgure out clear and speciﬁc goals by determining all the necessary slots.

In this paper, we identify this challenge, and make a step forward by collecting a new human-to-human mixed-type dialog corpus. It contains 5k dialog sessions and 168k utterances for 4 dialog types and 5 domains. Within each session, an agent ﬁrst provides user-goalrelated knowledge to help ﬁgure out clear and speciﬁc goals, and then help achieve them.

Furthermore, we propose a mixed-type dialog model with a novel Prompt-based continual learning mechanism. Speciﬁcally, the mechanism enables the model to continually strengthen its ability on any speciﬁc type by utilizing existing dialog corpora effectively.

ACL 2022

Where to Go for the Holidays: Towards Mixed-Type Dialogs for Clarification of User Goals

user-goals-clariﬁcation;mixed-type-corpus;prompt-based-model

# Welcome everyone to ACL 2022!

The 60th Annual Meeting of the Association for Computational Linguistics is taking place May 22-27, 2022 as a hybrid event, in Dublin and online. We are happy to welcome all of you to this anniversary edition with an almost 50-50 in-person and virtual participation. 
The main conference program features oral presentations, in-person and virtual posters and demo sessions, a plenary session for our best paper presentations and awards, three amazing keynote events and two new initiatives of invited talks: Spotlight Talks for Young Rising Stars (STIRS) and The Next Big Idea Talks. Posters (including Findings of ACL 2022) and demos are grouped by areas for both the in-person and the virtual sessions. For the virtual component, the talks will be on Zoom and the posters and the demos will be in GatherTown. The Student Research Workshop will have an oral session and a poster session as part of Poster Session 1. The program also features eight Tutorials and 28 Workshops. 

 
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The Association for Computational Linguistics (ACL) is the premier international scientific and professional society for people working on computational problems involving human language, a field often referred to as either computational linguistics or natural language processing (NLP). 

findings / work in progress

Collecting data for conversational semantic parsing is a time-consuming and demanding process. In this paper we consider, given an incomplete dataset with only a small amount of data, how to build an AI-powered humanin-the-loop process to enable efficient data collection. A guided K-best selection process is proposed, which (i) generates a set of possible valid candidates; (ii) allows users to quickly traverse the set and filter incorrect parses; and (iii) asks users to select the correct parse, with minimal modification when necessary. We investigate how to best support users in efficiently traversing the candidate set and locating the correct parse, in terms of speed and accuracy. In our user study, consisting of five annotators labeling 300 instances each, we find that combining keyword searching, where keywords can be used to query relevant candidates, and keyword suggestion, where representative keywords are automatically generated, enables fast and accurate annotation.

Guided K-best Selection for Semantic Parsing Annotation

We conduct a feasibility study into the applicability of answer-agnostic question generation models to textbook passages. We show that a significant portion of errors in such systems arise from asking irrelevant or uninterpretable questions and that such errors can be ameliorated by providing summarized input. We find that giving these models human-written summaries instead of the original text results in a significant increase in acceptability of generated questions (33% → 83%) as determined by expert annotators. We also find that, in the absence of human-written summaries, automatic summarization can serve as a good middle ground.

A Feasibility Study of Answer-Unaware Question Generation for Education

We introduce a novel setup for low-resource task-oriented semantic parsing which incorporates several constraints that may arise in real-world scenarios: (1) lack of similar datasets/models from a related domain, (2) inability to sample useful logical forms directly from a grammar, and (3) privacy requirements for unlabeled natural utterances. Our goal is to improve a low-resource semantic parser using utterances collected through user interactions. In this highly challenging but realistic setting, we investigate data augmentation approaches involving generating a set of structured canonical utterances corresponding to logical forms, before simulating corresponding natural language and filtering the resulting pairs. We find that such approaches are effective despite our restrictive setup: in a low-resource setting on the complex SMCalFlow calendaring dataset (Andreas et al. 2020), we observe 33% relative improvement over a non-data-augmented baseline in top-1 match.

Addressing Resource and Privacy Constraints in Semantic Parsing Through Data Augmentation

The MultiWOZ 2.0 dataset has greatly boosted the research on dialogue state tracking (DST). However, substantial noise has been discovered in its state annotations. Such noise brings about huge challenges for training DST models robustly. Although several refined versions, including MultiWOZ 2.1-2.4, have been published recently, there are still lots of noisy labels, especially in the training set. Besides, it is costly to rectify all the problematic annotations. In this paper, instead of improving the annotation quality further, we propose a general framework, named ASSIST (lAbel noiSe-robuSt dIalogue State Tracking), to train DST models robustly from noisy labels. ASSIST first generates pseudo labels for each sample in the training set by using an auxiliary model trained on a small clean dataset, then puts the generated pseudo labels and vanilla noisy labels together to train the primary model. We show the validity of ASSIST theoretically. Experimental results also demonstrate that ASSIST improves the joint goal accuracy of DST by up to 28.16% on MultiWOZ 2.0 and 8.41% on MultiWOZ 2.4, compared to using only the vanilla noisy labels.

ASSIST: Towards Label Noise-Robust Dialogue State Tracking

Scaling dialogue systems to a multitude of domains, tasks and languages relies on costly and time-consuming data annotation for different domain-task-language configurations. The annotation efforts might be substantially reduced by the methods that generalise well in zero- and few-shot scenarios, and also effectively leverage external unannotated data sources (e.g., Web-scale corpora). We propose two methods to this aim, offering improved dialogue natural language understanding (NLU) across multiple languages: 1) Multi-SentAugment, and 2) LayerAgg. MultiSentAugment is a self-training method which augments available (typically few-shot) training data with similar (automatically labelled) in-domain sentences from large monolingual Web-scale corpora. LayerAgg learns to select and combine useful semantic information scattered across different layers of a Transformer model (e.g., mBERT); it is especially suited for zero-shot scenarios as semantically richer representations should strengthen the model’s cross-lingual capabilities. Applying the two methods with state-of-the-art NLU models obtains consistent improvements across two standard multilingual NLU datasets covering 16 diverse languages. The gains are observed in zero-shot, few-shot, and even in full-data scenarios. The results also suggest that the two methods achieve a synergistic effect: the best overall performance in few-shot setups is attained when the methods are used together.

Data Augmentation and Learned Layer Aggregation for Improved Multilingual Language Understanding in Dialogue

Annotating task-oriented dialogues is notorious for the expensive and difficult data collection process. Few-shot dialogue state tracking (DST) is a realistic solution to this problem. In this paper, we hypothesize that dialogue summaries are essentially unstructured dialogue states; hence, we propose to reformulate dialogue state tracking as a dialogue summarization problem. To elaborate, we train a text-to-text language model with synthetic template-based dialogue summaries, generated by a set of rules from the dialogue states. Then, the dialogue states can be recovered by inversely applying the summary generation rules. We empirically show that our method DS2 outperforms previous works on few-shot DST in MultiWoZ 2.0 and 2.1, in both cross-domain and multi-domain settings. Our method also exhibits vast speedup during both training and inference as it can generate all states at once.
Finally, based on our analysis, we discover that the naturalness of the summary templates plays a key role for successful training.

Dialogue Summaries as Dialogue States (DS2), Template-Guided Summarization for Few-shot Dialogue State Tracking

Recent work has shown that self-supervised dialog-specific pretraining on large conversational datasets yields substantial gains over traditional language modeling (LM) pretraining in downstream task-oriented dialog (TOD). These approaches, however, exploit general dialogic corpora (e.g., Reddit) and thus presumably fail to reliably embed domain-specific knowledge useful for concrete downstream TOD domains. In this work, we investigate the effects of domain specialization of pretrained language models (PLMs) for TOD. Within our DS-TOD framework, we first automatically extract salient domain-specific terms, and then use them to construct DomainCC and DomainReddit -- resources that we leverage for domain-specific pretraining, based on (i) masked language modeling (MLM) and (ii) response selection (RS) objectives, respectively. We further propose a resource-efficient and modular domain specialization by means of domain adapters. Our experiments with prominent TOD tasks -- dialog state tracking (DST) and response retrieval (RR) -- encompassing five domains from the MultiWOZ benchmark demonstrate the effectiveness of DS-TOD. Moreover, we show that the light-weight adapter-based specialization (1) performs comparably to full fine-tuning in single domain setups and (2) is particularly suitable for multi-domain specialization, where besides advantageous computational footprint, it can offer better TOD performance.

DS-TOD: Efficient Domain Specialization for Task-Oriented Dialog

We propose GRS: an unsupervised approach to sentence simplification that combines text generation and text revision. We start with an iterative framework in which an input sentence is revised using explicit edit operations, and add paraphrasing as a new edit operation. This allows us to combine the advantages of generative and revision-based approaches: paraphrasing captures complex edit operations, and the use of explicit edit operations in an iterative manner provides controllability and interpretability. We demonstrate these advantages of GRS compared to existing methods on the Newsela and ASSET datasets.

GRS: Combining Generation and Revision in Unsupervised Sentence Simplification

Large pretrained models enable transfer learning to low-resource domains for language generation tasks. However, previous end-to-end approaches do not account for the fact that some generation sub-tasks, specifically aggregation and lexicalisation, can benefit from transfer learning in different extents. To exploit these varying potentials for transfer learning, we propose a new hierarchical approach for few-shot and zero-shot generation. Our approach consists of a three-moduled jointly trained architecture: the first module independently lexicalises the distinct units of information in the input as sentence sub-units (e.g. phrases), the second module recurrently aggregates these sub-units to generate a unified intermediate output, while the third module subsequently post-edits it to generate a coherent and fluent final text. We perform extensive empirical analysis and ablation studies on few-shot and zero-shot settings across 4 datasets. Automatic and human evaluation shows that the proposed hierarchical approach is consistently capable of achieving state-of-the-art results when compared to previous work.

Hierarchical Recurrent Aggregative Generation for Few-Shot NLG

A pressing challenge in current dialogue systems is to successfully converse with users on topics with information distributed across different modalities. Previous work in multiturn dialogue systems has primarily focused on either text or table information. In more realistic scenarios, having a joint understanding of both is critical as knowledge is typically distributed over both unstructured and structured forms. We present a new dialogue dataset, HybriDialogue, which consists of crowdsourced natural conversations grounded on both Wikipedia text and tables. The conversations are created through the decomposition of complex multihop questions into simple, realistic multiturn dialogue interactions. We propose retrieval, system state tracking, and dialogue response generation tasks for our dataset and conduct baseline experiments for each. Our results show that there is still ample opportunity for improvement, demonstrating the importance of building stronger dialogue systems that can reason over the complex setting of information-seeking dialogue grounded on tables and text

Where to Go for the Holidays: Towards Mixed-Type Dialogs for Clarification of User Goals

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