Dominican Republic

We explore the application of state-of-the-art NER algorithms to ASR-generated call center transcripts. Previous work in this domain focused on the use of a BiLSTM CRF model which relied on Flair embeddings; however, such a model is unwieldy in terms of latency and memory consumption. In a production environment, end users require low-latency models which can be readily integrated into existing pipelines. To that end, we present two different models which can be utilized based on the latency and accuracy requirements of the user. First, we propose a set of models which utilize state-of-the-art Transformer language models (RoBERTa) to develop a high-accuracy NER system trained on a custom annotated set of call center transcripts. We then use our best-performing Transformer-based model to label a large number of transcripts, which we use to pretrain a BiLSTM-CRF model and further fine-tune on our annotated dataset. We show that this model, while not as accurate as its Transformer-based counterpart, is highly effective in identifying items which require redaction for privacy law compliance. Further, we propose a new general annotation scheme for NER in the call-center environment.

EMNLP 2021

Improved Named Entity Recognition for Noisy Call Center Transcripts

EMNLP 2021 is planned to be a hybrid event in Punta Cana, Dominican Republic, with both on-site and fully virtual participation possible. The experience for on-site participants would closely approximate a normal pre-COVID *ACL conference, with 5-6 thematically organized parallel sessions and live Q/A and interactive discussion immediately after the talks. Presentations by virtual participants will be equitably interleaved with those of on-site participants, projected on the auditorium screens as if on-site, and also followed immediately by live Q/A and interactive discussion at a time during reasonable waking hours for the virtual presenter. For all participants, on-site and virtual, who are unable to attend a session due to either time-zone issues or because they are participating in another session live, talk recordings and slides will be available online at a minimum after the live presentation (and in many cases before as well), and questions may be submitted in advance on session-specific discussion boards and answered live in session with the usual visual aids if desired.

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EMNLP 2021 is planned to be a hybrid event in Punta Cana, Dominican Republic, with both on-site and fully virtual participation possible.

workshop paper

Taxonomies are symbolic representations of hierarchical relationships between terms or entities. While taxonomies are useful in broad applications, manually updating or maintaining them is labor-intensive and difficult to scale in practice. Conventional supervised methods for this enrichment task fail to find optimal parents of new terms in low-resource settings where only small taxonomies are available because of overfitting to hierarchical relationships in the taxonomies. To tackle the problem of low-resource taxonomy enrichment, we propose Musubu, an efficient framework for taxonomy enrichment in low-resource settings with pretrained language models (LMs) as knowledge bases to compensate for the shortage of information. Musubu leverages an LM-based classifier to determine whether or not inputted term pairs have hierarchical relationships. Musubu also utilizes Hearst patterns to generate queries to leverage implicit knowledge from the LM efficiently for more accurate prediction. We empirically demonstrate the effectiveness of our method in extensive experiments on taxonomies from both a SemEval task and real-world retailer datasets.

Low-resource Taxonomy Enrichment with Pretrained Language Models

Previous works on key information extraction from visually rich documents (VRDs) mainly focus on labeling the text within each bounding box (i.e., semantic entity), while the relations in-between are largely unexplored. In this paper, we adapt the popular dependency parsing model, the biaffine parser, to this entity relation extraction task. Being different from the original dependency parsing model which recognizes dependency relations between words, we identify relations between groups of words with layout information instead. We have compared different representations of the semantic entity, different VRD encoders, and different relation decoders. For the model training, we explore multi-task learning to combine entity labeling and relation extraction tasks; and for the evaluation, we conduct experiments on different datasets with filtering and augmentation. The results demonstrate that our proposed model achieves 65.96% F1 score on the FUNSD dataset. As for the realworld application, our model has been applied to the in-house customs data, achieving reliable performance in the production setting.

Entity Relation Extraction as Dependency Parsing in Visually Rich Documents

Joint entity and relation extraction is challenging due to the complex interaction of interaction between named entity recognition and relation extraction. Although most existing works tend to jointly train these two tasks through a shared network, they fail to fully utilize the interdependence between entity types and relation types. In this paper, we design a novel synchronous dual network (SDN) with cross-type attention via separately and interactively considering the entity types and relation types. On the one hand, SDN adopts two isomorphic bi-directional type-attention LSTM to encode the entity type enhanced representations and the relation type enhanced representations, respectively. On the other hand, SDN explicitly models the interdependence between entity types and relation types via cross-type attention mechanism. In addition, we also propose a new multi-task learning strategy via modeling the interaction of two types of information. Experiments on NYT and WebNLG datasets verify the effectiveness of the proposed model, achieving state-of-the-art performance.

Synchronous Dual Network with Cross-Type Attention for Joint Entity and Relation Extraction

The clustering-based unsupervised relation discovery method has gradually become one of the important methods of open relation extraction (OpenRE). However, high-dimensional vectors can encode complex linguistic information which leads to the problem that the derived clusters cannot explicitly align with the relational semantic classes. In this work, we propose a relation-oriented clustering model and use it to identify the novel relations in the unlabeled data. Specifically, to enable the model to learn to cluster relational data, our method leverages the readily available labeled data of pre-defined relations to learn a relation-oriented representation. We minimize distance between the instance with same relation by gathering the instances towards their corresponding relation centroids to form a cluster structure, so that the learned representation is cluster-friendly. To reduce the clustering bias on predefined classes, we optimize the model by minimizing a joint objective on both labeled and unlabeled data. Experimental results show that our method reduces the error rate by 29.2% and 15.7%, on two datasets respectively, compared with current SOTA methods.

A Relation-Oriented Clustering Method for Open Relation Extraction

Document-level relation extraction aims to identify relations between entities in a whole document. Prior efforts to capture long-range dependencies have relied heavily on implicitly powerful representations learned through (graph) neural networks, which makes the model less transparent. To tackle this challenge, in this paper, we propose LogiRE, a novel probabilistic model for document-level relation extraction by learning logic rules. LogiRE treats logic rules as latent variables and consists of two modules: a rule generator and a relation extractor. The rule generator is to generate logic rules potentially contributing to final predictions, and the relation extractor outputs final predictions based on the generated logic rules. Those two modules can be efficiently optimized with the expectation-maximization (EM) algorithm. By introducing logic rules into neural networks, LogiRE can explicitly capture long-range dependencies as well as enjoy better interpretation. Empirical results show that LogiRE significantly outperforms several strong baselines in terms of relation performance and logical consistency.

Learning Logic Rules for Document-Level Relation Extraction

Online social media platforms increasinglyrely on Natural Language Processing (NLP)techniques to detect abusive content at scalein order to mitigate the harms it causes totheir users. However, these techniques suf-fer from various sampling and association bi-ases present in training data, often resultingin sub-par performance on content relevantto marginalized groups, potentially furtheringdisproportionate harms towards them. Studieson such biases so far have focused on only ahandful of axes of disparities and subgroupsthat have annotations/lexicons available. Con-sequently, biases concerning non-Western con-texts are largely ignored in the literature. Inthis paper, we introduce a weakly supervisedmethod to robustly detect lexical biases inbroader geocultural contexts. Through a casestudy on a publicly available toxicity detec-tion model, we demonstrate that our methodidentifies salient groups of cross-geographicerrors, and, in a follow up, demonstrate thatthese groupings reflect human judgments of of-fensive and inoffensive language in those geo-graphic contexts. We also conduct analysis ofa model trained on a dataset with ground truthlabels to better understand these biases, andpresent preliminary mitigation experiments.

Detecting and Evaluating Cross-Geographic Biases in Toxicity Modelingon Social Media Text

On Wikipedia, an online crowdsourced encyclopedia, volunteers enforce the encyclopedia’s editorial policies. Wikipedia’s policy on maintaining a neutral point of view has inspired recent research on bias detection, including “weasel words” and “hedges”. Yet to date, little work has been done on identifying “puffery,” phrases that are overly positive without a verifiable source. We demonstrate that collecting training data for this task requires some care, and construct a dataset by com-
bining Wikipedia editorial annotations and information retrieval techniques. We compare several approaches to predicting puffery, and achieve 0.963 f1 score by incorporating citation features into a RoBERTa model. Finally, we demonstrate how to integrate our model with Wikipedia’s public infrastructure to give back to the Wikipedia editor community.

Detection of Puffery on the English Wikipedia

Understanding robustness and sensitivity of BERT models predicting Alzheimer’s disease from text is important for both developing better classification models and for understanding their capabilities and limitations. In this paper, we analyze how a controlled amount of desired and undesired text alterations impacts performance of BERT.We show that BERT is robust to natural linguistic variations in text. On the other hand, we show that BERT is not sensitive to removing clinically important information from text.

Robustness and Sensitivity of BERT Models Predicting Alzheimer's Disease from Text

Sensitivity of deep-neural models to input noise is known to be a challenging problem. In NLP, model performance often deteriorates with naturally occurring noise, such as spelling errors. To mitigate this issue, models may leverage artificially noised data. However, the amount and type of generated noise has so far been determined arbitrarily. We therefore propose to model the errors statistically from grammatical-error-correction corpora. We present a thorough evaluation of several state-of-the-art NLP systems' robustness in multiple languages, with tasks including morpho- syntactic analysis, named entity recognition, neural machine translation, a subset of the GLUE benchmark and reading comprehension. We also compare two approaches to address the performance drop: a) training the NLP models with noised data generated by our framework; and b) reducing the input noise with external system for natural language correction.

Understanding Model Robustness to User-generated Noisy Texts

This paper shows that CIDEr-D, a traditional evaluation metric for image description, does not work properly on datasets where the number of words in the sentence is significantly greater than those in the MS COCO Captions dataset. We also show that CIDEr-D has performance hampered by the lack of multiple reference sentences and high variance of sentence length. To bypass this problem, we introduce CIDEr-R, which improves CIDEr-D, making it more flexible in dealing with datasets with high sentence length variance. We demonstrate that CIDEr-R is more accurate and closer to human judgment than CIDEr-D; CIDEr-R is more robust regarding the number of available references. 
Our results reveal that using Self-Critical Sequence Training to optimize CIDEr-R generates descriptive captions. In contrast, when CIDEr-D is optimized, the generated captions' length tends to be similar to the reference length. However, the models also repeat several times the same word to increase the sentence length.

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Improved Named Entity Recognition for Noisy Call Center Transcripts

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Low-resource Taxonomy Enrichment with Pretrained Language Models

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