Dominican Republic

Named Entity Recognition (NER) and Entity Linking (EL) play an essential role in voice assistant interaction, but are challenging due to the special difficulties associated with spoken user queries. In this paper, we propose a novel architecture that jointly solves the NER and EL tasks by combining them in a joint reranking module. We show that our proposed framework improves NER accuracy by up to 3.13% and EL accuracy by up to 3.6% in F1 score. The features used also lead to better accuracies in other natural language understanding tasks, such as domain classification and semantic parsing.

EMNLP 2021

Noise Robust Named Entity Understanding for Voice Assistants

EMNLP 2021 is planned to be a hybrid event in Punta Cana, Dominican Republic, with both on-site and fully virtual participation possible. The experience for on-site participants would closely approximate a normal pre-COVID *ACL conference, with 5-6 thematically organized parallel sessions and live Q/A and interactive discussion immediately after the talks. Presentations by virtual participants will be equitably interleaved with those of on-site participants, projected on the auditorium screens as if on-site, and also followed immediately by live Q/A and interactive discussion at a time during reasonable waking hours for the virtual presenter. For all participants, on-site and virtual, who are unable to attend a session due to either time-zone issues or because they are participating in another session live, talk recordings and slides will be available online at a minimum after the live presentation (and in many cases before as well), and questions may be submitted in advance on session-specific discussion boards and answered live in session with the usual visual aids if desired.

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EMNLP 2021 is planned to be a hybrid event in Punta Cana, Dominican Republic, with both on-site and fully virtual participation possible.

workshop paper

Query rewrite (QR) is an emerging compo- nent in conversational AI systems, reducing user defect. User defect is caused by vari- ous reasons, such as errors in the spoken dia- logue system, users’ slips of the tongue or their abridged language. Many of the user defects stem from personalized factors, such as user’s speech pattern, dialect, or preferences. In this work, we propose a personalized search-based QR framework, which focuses on automatic reduction of user defect. We build a person- alized index for each user, which encompasses diverse affinity layers to reflect personal pref- erences for each user in the conversational AI. Our personalized QR system contains retrieval and ranking layers. Supported by user feed- back based learning, training our models does not require hand-annotated data. Experiments on personalized test set showed that our per- sonalized QR system is able to correct system- atic and user errors by utilizing phonetic and semantic inputs.

Personalized Search-based Query Rewrite System for Conversational AI

Large-scale auto-regressive models have achieved great success in dialogue response generation, with the help of Transformer layers. However, these models do not learn a representative latent space of the sentence distribution, making it hard to control the generation. Recent works have tried to learn sentence representations using Transformer-based framework, but do not model the context-response relationship embedded in the dialogue datasets. In this work, we aim to construct a robust sentence representation learning model, that is specifically designed for dialogue response generation, with Transformer-based encoder-decoder structure. An utterance-level contrastive learning is proposed, encoding predictive information in each context representation for its corresponding response. Extensive experiments are conducted to verify the robustness of the proposed representation learning mechanism. By using both reference-based and reference-free evaluation metrics, we provide detailed analysis on the generated sentences, demonstrating the effectiveness of our proposed model.

Dialogue Response Generation via Contrastive Latent Representation Learning

Attention-based pre-trained language models such as GPT-2 brought considerable progress to end-to-end dialogue modelling. However, they also present considerable risks for task-oriented dialogue, such as lack of knowledge grounding or diversity. To address these issues, we introduce modified training objectives for language model finetuning, and we employ massive data augmentation via back-translation to increase the diversity of the training data. We further examine the possibilities of combining data from multiples sources to improve performance on the target dataset. We carefully evaluate our contributions with both human and automatic methods. Our model substantially outperforms the baseline on the MultiWOZ data and shows competitive performance with state of the art in both automatic and human evaluation.

{AuGPT}: Auxiliary Tasks and Data Augmentation for End-To-End Dialogue with Pre-Trained Language Models

Graph-to-text generation aims to generate fluent texts from graph-based data. In this paper, we investigate two recently proposed pretrained language models (PLMs) and analyze the impact of different task-adaptive pretraining strategies for PLMs in graph-to-text generation. We present a study across three graph domains: meaning representations, Wikipedia knowledge graphs (KGs) and scientific KGs. We show that the PLMs BART and T5 achieve new state-of-the-art results and that task-adaptive pretraining strategies improve their performance even further. In particular, we report new state-of-the-art BLEU scores of 49.72 on LDC2017T10, 59.70 on WebNLG, and 25.66 on AGENDA datasets - a relative improvement of 31.8%, 4.5%, and 42.4%, respectively. In an extensive analysis, we identify possible reasons for the PLMs' success on graph-to-text tasks. We find evidence that their knowledge about true facts helps them perform well even when the input graph representation is reduced to a simple bag of node and edge labels.

Investigating Pretrained Language Models for Graph-to-Text Generation

Natural Language Generation (NLG) for task-oriented dialogue systems focuses on communicating specific content accurately, fluently, and coherently. While these attributes are crucial for a successful dialogue, it is also desirable to simultaneously accomplish specific stylistic goals, such as response length, point of view, descriptiveness, sentiment, formality, and empathy. In this work, we focus on stylistic control and evaluation for schema-guided NLG, with joint goals of achieving both semantic and stylistic control. We experiment in detail with various controlled generation methods for large pre-trained language models: specifically, conditional training, guided fine-tuning, and guided decoding. We discuss their advantages and limitations and evaluate them with a broad range of automatic and human evaluation metrics. Our results show that while high style accuracy and semantic correctness are easier to achieve for more lexically defined styles with conditional training, stylistic control is also achievable for more semantically complex styles using discriminator-based guided decoding methods. The results also suggest that methods that are more scalable (with less hyper-parameters tuning) and that disentangle content generation and stylistic variations are more effective at achieving semantic correctness and style accuracy.

Style Control for Schema-Guided Natural Language Generation

Entity tags in human-machine dialog are integral to natural language understanding (NLU) tasks in conversational assistants. However, current systems struggle to accurately parse spoken queries with the typical use of text input alone, and often fail to understand the user intent. Previous work in linguistics has identified a cross-language tendency for longer speech pauses surrounding nouns as compared to verbs. We demonstrate that the linguistic observation on pauses can be used to improve accuracy in machine-learnt language understanding tasks. Analysis of pauses in French and English utterances from a commercial voice assistant shows the statistically significant difference in pause duration around multi-token entity span boundaries compared to within entity spans. Additionally, in contrast to text-based NLU, we apply pause duration to enrich contextual embeddings to improve shallow parsing of entities. Results show that our proposed novel embeddings improve the relative error rate by up to 8% consistently across three domains for French, without any added annotation or alignment costs to the parser.

Using Pause Information for More Accurate Entity Recognition

Implicit knowledge, such as common sense, is key to fluid human conversations. Current neural response generation (RG) models are trained end-to-end, omitting unstated implicit knowledge. In this paper, we present a self-talk approach that first generates the implicit commonsense knowledge and then generates response by referencing the externalized knowledge, all using one generative model. We analyze different choices to collect knowledge-aligned dialogues, represent implicit knowledge, and elicit knowledge and responses. We introduce three evaluation aspects: knowledge quality, knowledge-response connection, and response quality and perform extensive human evaluations. Our experimental results show that compared with end-to-end RG models, self-talk models that externalize the knowledge grounding process by explicitly generating implicit knowledge also produce responses that are more informative, specific, and follow common sense. We also find via human evaluation that self-talk models generate high-quality knowledge around 75% of the time. We hope that our findings encourage further work on different approaches to modeling implicit commonsense knowledge and training knowledgeable RG models.

Think Before You Speak: Learning to Generate Implicit Knowledge for Response Generation by Self-Talk

Knowledge Grounded Conversation Models (KGCM) are usually based on a selection/retrieval module and a generation module, trained separately or simultaneously, with or without having access to a "gold" knowledge option. With the introduction of large pre-trained generative models, the selection and generation part have become more and more entangled, shifting the focus towards enhancing knowledge incorporation (from multiple sources) instead of trying to pick the best knowledge option. These approaches however depend on knowledge labels and/or a separate dense retriever for their best performance.
In this work we study the unsupervised selection abilities of pre-trained generative models (e.g. BART) and show that by adding a score-and-aggregate module between encoder and decoder, they are capable of learning to pick the proper knowledge through minimising the language modelling loss (i.e. without having access to knowledge labels). Trained as such, our model - K-Mine - shows competitive selection and generation performance against models that benefit from knowledge labels and/or separate dense retriever.

Teach Me What to Say and I Will Learn What to Pick: \\ Unsupervised Knowledge Selection Through Response Generation with Pretrained Generative Models

Anaphora and ellipses are two common phenomena in dialogues. Without resolving referring expressions and information omission, dialogue systems may fail to generate consistent and coherent responses. Traditionally, anaphora is resolved by coreference resolution and ellipses by query rewrite. In this work, we propose a novel joint learning framework of modeling coreference resolution and query rewriting for complex, multi-turn dialogue understanding. Given an ongoing dialogue between a user and a dialogue assistant, for the user query, our joint learning model first predicts coreference links between the query and the dialogue context, and then generates a self-contained rewritten user query. To evaluate our model, we annotate a dialogue based coreference resolution dataset, MuDoCo, with rewritten queries. Results show that the performance of query rewrite can be substantially boosted (+2.3% F1) with the aid of coreference modeling. Furthermore, our joint model outperforms the state-of-the-art coreference resolution model (+2% F1) on this dataset.

CREAD: Combined Resolution of Ellipses and Anaphora in Dialogues

Endowing a task-oriented dialogue system with adaptiveness to user personality can greatly help improve the performance of a dialogue task. However, such a dialogue system can be practically challenging to implement, because it is unclear how user personality influences dialogue task performance. To explore the relationship between user personality and dialogue task performance, we enrolled participants via crowdsourcing to first answer specified personality questionnaires and then chat with a dialogue system to accomplish assigned tasks. A rule-based dialogue system on the prevalent Multi-Domain Wizard-of-Oz (MultiWOZ) task was used. A total of 211 participants' personalities and their 633 dialogues were collected and analyzed. The results revealed that sociable and extroverted people tended to fail the task, whereas neurotic people were more likely to succeed. We extracted features related to user dialogue behaviors and performed further analysis to determine which kind of behavior influences task performance. As a result, we identified that average utterance length and slots per utterance are the key features of dialogue behavior that are highly correlated with both task performance and user personality.

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Noise Robust Named Entity Understanding for Voice Assistants

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Personalized Search-based Query Rewrite System for Conversational AI

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Using Pause Information for More Accurate Entity Recognition

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