Dominican Republic

Dialogue summarization has drawn much attention recently. Especially in the customer service domain, agents could use dialogue summaries to help boost their works by quickly knowing customer’s issues and service progress. These applications require summaries to contain the perspective of a single speaker and have a clear topic flow structure, while neither are available in existing datasets. Therefore, in this paper, we introduce a novel Chinese dataset for Customer Service Dialogue Summarization (CSDS). CSDS improves the abstractive summaries in two aspects: (1) In addition to the overall summary for the whole dialogue, role-oriented summaries are also provided to acquire different speakers’ viewpoints. (2) All the summaries sum up each topic separately, thus containing the topic-level structure of the dialogue. We define tasks in CSDS as generating the overall summary and different role-oriented summaries for a given dialogue. Next, we compare various summarization methods on CSDS, and experiment results show that existing methods are prone to generate redundant and incoherent summaries. Besides, the performance becomes much worse when analyzing the performance on role-oriented summaries and topic structures. We hope that this study could benchmark Chinese dialogue summarization and benefit further studies.

EMNLP 2021

CSDS: A Fine-Grained Chinese Dataset for Customer Service Dialogue Summarization

EMNLP 2021 is planned to be a hybrid event in Punta Cana, Dominican Republic, with both on-site and fully virtual participation possible. The experience for on-site participants would closely approximate a normal pre-COVID *ACL conference, with 5-6 thematically organized parallel sessions and live Q/A and interactive discussion immediately after the talks. Presentations by virtual participants will be equitably interleaved with those of on-site participants, projected on the auditorium screens as if on-site, and also followed immediately by live Q/A and interactive discussion at a time during reasonable waking hours for the virtual presenter. For all participants, on-site and virtual, who are unable to attend a session due to either time-zone issues or because they are participating in another session live, talk recordings and slides will be available online at a minimum after the live presentation (and in many cases before as well), and questions may be submitted in advance on session-specific discussion boards and answered live in session with the usual visual aids if desired.

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EMNLP 2021 is planned to be a hybrid event in Punta Cana, Dominican Republic, with both on-site and fully virtual participation possible.

poster

Natural language generation (NLG) benchmarks provide an important avenue to measure progress and develop better NLG systems. Unfortunately, the lack of publicly available NLG benchmarks for low-resource languages poses a challenging barrier for building NLG systems that work well for languages with limited amounts of data. Here we introduce IndoNLG, the first benchmark to measure natural language generation (NLG) progress in three low-resource---yet widely spoken---languages of Indonesia: Indonesian, Javanese, and Sundanese. Altogether, these languages are spoken by more than 100 million native speakers, and hence constitute an important use case of NLG systems today. Concretely, IndoNLG covers six tasks: summarization, question answering, chit-chat, and three different pairs of machine translation (MT) tasks. We collate a clean pretraining corpus of Indonesian, Sundanese, and Javanese datasets, Indo4B-Plus, which is used to pretrain our models: IndoBART and IndoGPT. We show that IndoBART and IndoGPT achieve competitive performance on all tasks---despite using only one-fifth the parameters of a larger multilingual model, mBART-LARGE (Liu et al., 2020). This finding emphasizes the importance of pretraining on closely related, local languages to achieve more efficient learning and faster inference for very low-resource languages like Javanese and Sundanese.

IndoNLG: Benchmark and Resources for Evaluating Indonesian Natural Language Generation

Counterfactual statements describe events that did not or cannot take place. We consider the problem of counterfactual detection (CFD) in product reviews. For this purpose, we annotate a multilingual CFD dataset from Amazon product reviews covering counterfactual statements written in English, German, and Japanese languages. The dataset is unique as it contains counterfactuals in multiple languages, covers a new application area of e-commerce reviews, and provides high quality professional annotations. We train CFD models using different text representation methods and classifiers. We find that these models are robust against the selectional biases introduced due to cue phrase-based sentence selection. Moreover, our CFD dataset is compatible with prior datasets and can be merged to learn accurate CFD models. Applying machine translation on English counterfactual examples to create multilingual data performs poorly, demonstrating the language-specificity of this problem, which has been ignored so far.

I Wish I Would Have Loved This One, But I Didn't -- A Multilingual Dataset for Counterfactual Detection in Product Review

Style is an integral part of natural language. However, evaluation methods for style measures are rare, often task-specific and usually do not control for content. We propose the modular, fine-grained and content-controlled similarity-based STyle EvaLuation framework (STEL) to test the performance of any model that can compare two sentences on style. We illustrate STEL with two general dimensions of style (formal/informal and simple/complex) as well as two specific characteristics of style (contrac'tion and numb3r substitution). We find that BERT-based methods outperform simple versions of commonly used style measures like 3-grams, punctuation frequency and LIWC-based approaches. We invite the addition of further tasks and task instances to STEL and hope to facilitate the improvement of style-sensitive measures.

Does It Capture STEL? A Modular, Similarity-based Linguistic Style Evaluation Framework

Evaluation metrics are a key ingredient for progress of text generation systems. In recent years, several BERT-based evaluation metrics have been proposed (including BERTScore, MoverScore, BLEURT, etc.) which correlate much better with human assessment of text generation quality than BLEU or ROUGE, invented two decades ago. However, little is known what these metrics, which are based on black-box language model representations, actually capture (it is typically assumed they model semantic similarity). In this work, we use a simple regression based global explainability technique to disentangle metric scores along linguistic factors, including semantics, syntax, morphology, and lexical overlap. We show that the different metrics capture all aspects to some degree, but that they are all substantially sensitive to lexical overlap, just like BLEU and ROUGE. This exposes limitations of these novelly proposed metrics, which we also highlight in an adversarial test scenario.

Global Explainability of BERT-Based Evaluation Metrics by Disentangling along Linguistic Factors

Previous works introduce important challenges for improving the generalization performance, i.e., the model trained on a cross-domain text-to-SQL dataset (e.g., Spider) does not generalize to a new external database. In this work, we demonstrate that the generalization performance could be poor even when both the NL questions and SQL queries follow a similar distribution to the training set. Specifically, we constructed Spider-DK, a challenging variant of the Spider development set, with the focus of evaluating the model understanding of domain knowledge. We show that the state-of-the-art models consistently fail in cases when specific domain knowledge is required for prediction, even if the domain knowledge is moderately mentioned in the training data, and the models accurately predict the corresponding training samples. Such discrepancy suggests that the models do not properly learn the domain knowledge in order to fit the training set, thus improving the model capability to capture the domain knowledge is an important direction towards achieving the cross-domain generalization for text-to-SQL applications.

Exploring Underexplored Limitations of Cross-Domain Text-to-SQL Generalization

Standard train-dev-test splits used to benchmark multiple models against each other are ubiquitously used in Natural Language Processing (NLP). In this setup, the train data is used for training the model, the development set for evaluating different versions of the proposed model(s) during development, and the test set to confirm the answers to the main research question(s). However, the introduction of neural networks in NLP has led to a different use of these standard splits; the development set is now often used for model selection during the training procedure. Because of this, comparing multiple versions of the same model during development leads to overestimation on the development data. As an effect, people have started to compare an increasing amount of models on the test data, leading to faster overfitting and ``expiration'' of our test sets. We propose to use a tune-set when developing neural network methods, which can be used for model picking so that comparing the different versions of a new model can safely be done on the development data.

We Need to Talk About train-dev-test Splits

Recent development in NLP shows a strong trend towards refining pre-trained models with a domain-specific dataset. This is especially the case for response generation where emotion plays an important role. However, existing empathetic datasets remain small, delaying research efforts in this area, for example, the development of emotion-aware chatbots. One main technical challenge has been the cost of manually annotating dialogues with the right emotion labels. In our presentation, we describe a semi-automated process followed in curating a large-scale silver standard dialogue dataset consisting of 1M dialogues annotated with fine-grained emotions, and empathetic response intents. We describe our novel data curation pipeline that starts with a small seed of manually annotated data and eventually scales it to a satisfactory size. We compare its quality against a state-of-the-art gold dataset using offline experiments and visual validation methods. The resultant procedure can be used to create similar datasets in the same domain as well as in other domains.

A Large-Scale Dataset for Empathetic Response Generation

The design of widespread vision-and-language datasets and pre-trained encoders directly adopts, or draws inspiration from, the concepts and images of ImageNet. While one can hardly overestimate how much this benchmark contributed to progress in computer vision, it is mostly derived from lexical databases and image queries in English, resulting in source material with a North American or Western European bias. Therefore, we devise a new protocol to construct an ImageNet-style hierarchy representative of more languages and cultures. In particular, we let the selection of both concepts and images be entirely driven by native speakers, rather than scraping them automatically. Specifically, we focus on a typologically diverse set of languages, namely, Indonesian, Mandarin Chinese, Swahili, Tamil, and Turkish. On top of the concepts and images obtained through this new protocol, we create a multilingual dataset for {M}ulticultur{a}l {R}easoning over {V}ision and {L}anguage (MaRVL) by eliciting statements from native speaker annotators about pairs of images. The task consists of discriminating whether each grounded statement is true or false. We establish a series of baselines using state-of-the-art models and find that their cross-lingual transfer performance lags dramatically behind supervised performance in English. These results invite us to reassess the robustness and accuracy of current state-of-the-art models beyond a narrow domain, but also open up new exciting challenges for the development of truly multilingual and multicultural systems.

Visually Grounded Reasoning across Languages and Cultures

"Athena 2.0 is an Alexa Prize SocialBot that has been a finalist in the last two Alexa Prize Grand Challenges. One reason for Athena’s success is its novel dialogue management strategy, which allows it to dynamically construct dialogues and responses from component modules, leading to novel conversations with every
interaction. Here we describe Athena’s system design and performance in the Alexa Prize during the 20/21 competition. A recorded demo conversation is included in the presentation."

Athena 2.0: Contextualized Dialogue Management for an Alexa Prize SocialBot

"Causal inference using observational text data is becoming increasingly popular in many research areas. This paper presents the Bayesian Topic Regression (BTR) model that uses both text and numerical information to model an outcome variable. It allows estimation of both discrete and continuous treatment effects. Furthermore, it allows for the inclusion of additional numerical confounding factors next to text data. To this end, we combine a supervised Bayesian topic model with a Bayesian regression framework and perform supervised representation learning for the text features jointly with the regression parameter training, respecting the Frisch-Waugh-Lovell theorem. Our paper makes two main contributions. First, we provide a regression framework that allows causal inference in settings when both text and numerical confounders are of relevance. We show with synthetic and semi-synthetic datasets that our joint approach recovers ground truth with lower bias than any benchmark model, when text and numerical features are correlated. Second, experiments on two real-world datasets demonstrate that a joint and supervised learning strategy also yields superior prediction results compared to strategies that estimate regression weights for text and non-text features separately, being even competitive with more complex deep neural networks."

CSDS: A Fine-Grained Chinese Dataset for Customer Service Dialogue Summarization

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CSDS: A Fine-Grained Chinese Dataset for Customer Service Dialogue Summarization

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Next from EMNLP 2021

IndoNLG: Benchmark and Resources for Evaluating Indonesian Natural Language Generation

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