Dominican Republic

Several recent studies on dyadic human-human interactions have been done on conversations without specific business objectives. However, many companies might benefit from studies dedicated to more precise environments such as after sales services or customer satisfaction surveys. In this work, we place ourselves in the scope of a live chat customer service in which we want to detect emotions and their evolution in the conversation flow. This context leads to multiple challenges that range from exploiting restricted, small and mostly unlabeled datasets to finding and adapting methods for such context. We tackle these challenges by using Few-Shot Learning while making the hypothesis it can serve conversational emotion classification for different languages and sparse labels. We contribute by proposing a variation of Prototypical Networks for sequence labeling in conversation that we name ProtoSeq. We test this method on two datasets with different languages: daily conversations in English and customer service chat conversations in French. When applied to emotion classification in conversations, our method proved to be competitive even when compared to other ones. The code for ProtoSeq is available at https://github.com/gguibon/ProtoSeq

EMNLP 2021

Few-Shot Emotion Recognition in Conversation with Sequential Prototypical Networks

EMNLP 2021 is planned to be a hybrid event in Punta Cana, Dominican Republic, with both on-site and fully virtual participation possible. The experience for on-site participants would closely approximate a normal pre-COVID *ACL conference, with 5-6 thematically organized parallel sessions and live Q/A and interactive discussion immediately after the talks. Presentations by virtual participants will be equitably interleaved with those of on-site participants, projected on the auditorium screens as if on-site, and also followed immediately by live Q/A and interactive discussion at a time during reasonable waking hours for the virtual presenter. For all participants, on-site and virtual, who are unable to attend a session due to either time-zone issues or because they are participating in another session live, talk recordings and slides will be available online at a minimum after the live presentation (and in many cases before as well), and questions may be submitted in advance on session-specific discussion boards and answered live in session with the usual visual aids if desired.

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EMNLP 2021 is planned to be a hybrid event in Punta Cana, Dominican Republic, with both on-site and fully virtual participation possible.

technical paper

Darknet market forums are frequently used to exchange illegal goods and services between parties who use encryption to conceal their identities. The Tor network is used to host these markets, which guarantees additional anonymization from IP and location tracking, making it challenging to link across malicious users using multiple accounts (sybils). Additionally, users migrate to new forums when one is closed further increasing the difficulty of linking users across multiple forums. We develop a novel stylometry-based multitask learning approach for natural language and model interactions using graph embeddings to construct low-dimensional representations of short episodes of user activity for authorship attribution. We provide a comprehensive evaluation of our methods across four different darknet forums demonstrating its efficacy over the state-of-the-art, with a lift of up to 2.5X on Mean Retrieval Rank and 2X on Recall@10.

SYSML: StYlometry with Structure and Multitask Learning: Implications for Darknet Forum Migrant Analysis

Predicting linearized Abstract Meaning Representation (AMR) graphs using pre-trained sequence-to-sequence Transformer models has recently led to large improvements on AMR parsing benchmarks. These parsers are simple and avoid explicit modeling of structure but lack desirable properties such as graph well-formedness guarantees or built-in graph-sentence alignments. In this work we explore the integration of general pre-trained sequence-to-sequence language models and a structure-aware transition-based approach. We depart from a pointer-based transition system and propose a simplified transition set, designed to better exploit pre-trained language models for structured fine-tuning. We also explore modeling the parser state within the pre-trained encoder-decoder architecture and different vocabulary strategies for the same purpose. We provide a detailed comparison with recent progress in AMR parsing and show that the proposed parser retains the desirable properties of previous transition-based approaches, while being simpler and reaching the new parsing state of the art for AMR 2.0, without the need for graph re-categorization.

Structure-aware Fine-tuning of Sequence-to-sequence Transformers for Transition-based AMR Parsing

Recent commonsense-reasoning tasks are typically discriminative in nature, where a model answers a multiple-choice question for a certain context. Discriminative tasks are limiting because they fail to adequately evaluate the model's ability to reason and explain predictions with underlying commonsense knowledge. They also allow such models to use reasoning shortcuts and not be "right for the right reasons". In this work, we present ExplaGraphs, a new generative and structured commonsense-reasoning task (and an associated dataset) of explanation graph generation for stance prediction. Specifically, given a belief and an argument, a model has to predict if the argument supports or counters the belief and also generate a commonsense-augmented graph that serves as non-trivial, complete, and unambiguous explanation for the predicted stance. We collect explanation graphs through a novel Create-Verify-And-Refine graph collection framework that improves the graph quality (up to 90%) via multiple rounds of verification and refinement. A significant 79% of our graphs contain external commonsense nodes with diverse structures and reasoning depths. Next, we propose a multi-level evaluation framework, consisting of automatic metrics and human evaluation, that check for the structural and semantic correctness of the generated graphs and their degree of match with ground-truth graphs. Finally, we present several structured, commonsense-augmented, and text generation models as strong starting points for this explanation graph generation task, and observe that there is a large gap with human performance, thereby encouraging future work for this new challenging task.

ExplaGraphs: An Explanation Graph Generation Task for Structured Commonsense Reasoning

Word Sense Disambiguation (WSD) aims to automatically identify the exact meaning of one word according to its context. Existing supervised models struggle to make correct predictions on rare word senses due to limited training data and can only select the best definition sentence from one predefined word sense inventory (e.g., WordNet). To address the data sparsity problem and generalize the model to be independent of one predefined inventory, we propose a gloss alignment algorithm that can align definition sentences (glosses) with the same meaning from different sense inventories to collect rich lexical knowledge. We then train a model to identify semantic equivalence between a target word in context and one of its glosses using these aligned inventories, which exhibits strong transfer capability to many WSD tasks. Experiments on benchmark datasets show that the proposed method improves predictions on both frequent and rare word senses, outperforming prior work by 1.2% on the All-Words WSD Task and 4.3% on the Low-Shot WSD Task. Evaluation on WiC Task also indicates that our method can better capture word meanings in context.

Connect-the-Dots: Bridging Semantics between Words and Definitions via Aligning Word Sense Inventories

Current abstractive summarization systems outperform their extractive counterparts, but their widespread adoption is inhibited by the inherent lack of interpretability. Extractive summarization systems, though interpretable, suffer from redundancy and possible lack of coherence. To achieve the best of both worlds, we propose EASE, an extractive-abstractive framework that generates concise abstractive summaries that can be traced back to an extractive summary. Our framework can be applied to any evidence-based text generation problem and can accommodate various pretrained models in its simple architecture. We use the Information Bottleneck principle to jointly train the extraction and abstraction in an end-to-end fashion. Inspired by previous research that humans use a two-stage framework to summarize long documents (Jing and McKeown, 2000), our framework first extracts a pre-defined amount of evidence spans and then generates a summary using only the evidence. Using automatic and human evaluations, we show that the generated summaries are better than strong extractive and extractive- abstractive baselines.

EASE: Extractive-Abstractive Summarization End-to-End using the Information Bottleneck Principle

Dialogue summarization is a long-standing task in the field of NLP, and several data sets with dialogues and associated human-written summaries of different styles exist. However, it is unclear for which type of dialogue which type of summary is most appropriate. For this reason, we apply a linguistic model of dialogue types to derive matching summary items and NLP tasks. This allows us to map existing dialogue summarization data sets into this model and identify gaps and potential directions for future work. As part of this process, we also provide an extensive overview of existing dialogue summarization data sets.

Are We Summarizing the Right Way? A Survey of Dialogue Summarization Data Sets

Recent models in developing summarization systems consist of millions of parameters and the model performance is highly dependent on the abundance of training data. While most existing summarization corpora contain data in the order of thousands to one million, generation of large-scale summarization datasets in order of couple of millions is yet to be explored. Practically, more data is better at generalizing the training patterns to unseen data. In this paper, we introduce TLDR9+ -- a large-scale summarization dataset -- containing over 9 million training instances extracted from Reddit discussion forum. This dataset is specifically gathered to perform extreme summarization (i.e., generating one-sentence summary in high compression and abstraction) and is more than twice larger than the previously proposed dataset. We go one step further and with the help of human annotations, we distill a more fine-grained dataset by sampling High-Quality instances from TLDR9+ and call it TLDRHQ dataset. We further pinpoint different state-of-the-art summarization models on our proposed datasets.

TLDR9+: A Large Scale Resource for Extreme Summarization of Social Media Posts

Discrete adversarial attacks are symbolic perturbations to a language input that preserve the output label but lead to a prediction error. While such attacks have been extensively explored for the purpose of evaluating model robustness, their utility for improving robustness has been limited to offline augmentation only. Concretely, given a trained model, attacks are used to generate perturbed adversarial) examples, and the model is re-trained exactly once. In this work, we address this gap and leverage discrete attacks for online augmentation, where adversarial examples are generated at every training step, adapting to the changing nature of the model. We propose (i) a new discrete attack, based on best-first search, and (ii) random sampling attacks that unlike prior work are not based on expensive search-based procedures. Surprisingly, we find that random sampling leads to impressive gains in robustness, outperforming the commonly-used offline augmentation, while leading to a speedup at training time of ∼10x. Furthermore, online augmentation with search-based attacks justifies the higher training cost, significantly improving robustness on three datasets. Last, we show that our new attack substantially improves robustness compared to prior methods.

Achieving Model Robustness through Discrete Adversarial Training

In interpretable NLP, we require faithful rationales that reflect the model’s decision-making process for an explained instance. While prior work focuses on extractive rationales (a subset of the input words), we investigate their less-studied counterpart: free-text natural language rationales. We demonstrate that pipelines, models for faithful rationalization on information-extraction style tasks, do not work as well on “reasoning” tasks requiring free-text rationales. We turn to models that jointly predict and rationalize, a class of widely used high-performance models for free-text rationalization. We investigate the extent to which the labels and rationales predicted by these models are associated, a necessary property of faithful explanation. Via two tests, robustness equivalence and feature importance agreement, we find that state-of-the-art T5-based joint models exhibit desirable properties for explaining commonsense question-answering and natural language inference, indicating their potential for producing faithful free-text rationales.

Measuring Association Between Labels and Free-Text Rationales

Model robustness to bias is often determined by the generalization on carefully designed out-of-distribution datasets. Recent debiasing methods in natural language understanding (NLU) improve performance on such datasets by pressuring models into making unbiased predictions. An underlying assumption behind such methods is that this also leads to the discovery of more robust features in the model’s inner representations. We propose a general probing-based framework that allows for post-hoc interpretation of biases in language models, and use an information-theoretic approach to measure the extractability of certain biases from the model's representations. We experiment with several NLU datasets and known biases, and show that, counter-intuitively, the more a language model is pushed towards a debiased regime, the more bias is actually encoded in its inner representations.

Few-Shot Emotion Recognition in Conversation with Sequential Prototypical Networks

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SYSML: StYlometry with Structure and Multitask Learning: Implications for Darknet Forum Migrant Analysis

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Few-Shot Emotion Recognition in Conversation with Sequential Prototypical Networks

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Next from EMNLP 2021

SYSML: StYlometry with Structure and Multitask Learning: Implications for Darknet Forum Migrant Analysis

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Contrastive Domain Adaptation for Question Answering using Limited Text Corpora

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PRESENTATIONS

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COMPANY

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