Dominican Republic

Empathy is a complex cognitive ability based on the reasoning of others&#39; affective states. In order to better understand others and express stronger empathy in dialogues, we argue that two issues must be tackled at the same time: (i) identifying which word is the cause for the other&#39;s emotion from his or her utterance and (ii) reflecting those specific words in the response generation. However, previous approaches for recognizing emotion cause words in text require sub-utterance level annotations, which can be demanding. Taking inspiration from social cognition, we leverage a generative estimator to infer emotion cause words from utterances with no word-level label. Also, we introduce a novel method based on pragmatics to make dialogue models focus on targeted words in the input during generation. Our method is applicable to any dialogue models with no additional training on the fly. We show our approach improves multiple best-performing dialogue agents on generating more focused empathetic responses in terms of both automatic and human evaluation.

EMNLP 2021

Perspective-taking and Pragmatics for Generating Empathetic Responses Focused on Emotion Causes

EMNLP 2021 is planned to be a hybrid event in Punta Cana, Dominican Republic, with both on-site and fully virtual participation possible. The experience for on-site participants would closely approximate a normal pre-COVID *ACL conference, with 5-6 thematically organized parallel sessions and live Q/A and interactive discussion immediately after the talks. Presentations by virtual participants will be equitably interleaved with those of on-site participants, projected on the auditorium screens as if on-site, and also followed immediately by live Q/A and interactive discussion at a time during reasonable waking hours for the virtual presenter. For all participants, on-site and virtual, who are unable to attend a session due to either time-zone issues or because they are participating in another session live, talk recordings and slides will be available online at a minimum after the live presentation (and in many cases before as well), and questions may be submitted in advance on session-specific discussion boards and answered live in session with the usual visual aids if desired.

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EMNLP 2021 is planned to be a hybrid event in Punta Cana, Dominican Republic, with both on-site and fully virtual participation possible.

Empathy is a complex cognitive ability based on the reasoning of others' affective states. In order to better understand others and express stronger empathy in dialogues, we argue that two issues must be tackled at the same time: (i) identifying which word is the cause for the other's emotion from his or her utterance and (ii) reflecting those specific words in the response generation. However, previous approaches for recognizing emotion cause words in text require sub-utterance level annotations, which can be demanding. Taking inspiration from social cognition, we leverage a generative estimator to infer emotion cause words from utterances with no word-level label. Also, we introduce a novel method based on pragmatics to make dialogue models focus on targeted words in the input during generation. Our method is applicable to any dialogue models with no additional training on the fly. We show our approach improves multiple best-performing dialogue agents on generating more focused empathetic responses in terms of both automatic and human evaluation.

poster

Human dialogue contains evolving concepts, and speakers naturally associate multiple concepts to compose a response. However, current dialogue models with the seq2seq framework lack the ability to effectively manage concept transitions and can hardly introduce multiple concepts to responses in a sequential decoding manner. To facilitate a controllable and coherent dialogue, in this work, we devise a concept-guided non-autoregressive model (CG-nAR) for open-domain dialogue generation. The proposed model comprises a multi-concept planning module that learns to identify multiple associated concepts from a concept graph and a customized Insertion Transformer that performs concept-guided non-autoregressive generation to complete a response. The experimental results on two public datasets show that CG-nAR can produce diverse and coherent responses, outperforming state-of-the-art baselines in both automatic and human evaluations with substantially faster inference speed.

Thinking Clearly, Talking Fast: Concept-Guided Non-Autoregressive Generation for Open-Domain Dialogue Systems

Rumors are rampant in the era of social media. Conversation structures provide valuable clues to differentiate between real and fake claims. However, existing rumor detection methods are either limited to the strict relation of user responses or oversimplify the conversation structure. In this study, to substantially reinforces the interaction of user opinions while alleviating the negative impact imposed by irrelevant posts, we first represent the conversation thread as an undirected interaction graph. We then present a Claim-guided Hierarchical Graph Attention Network for rumor classification, which enhances the representation learning for responsive posts considering the entire social contexts and attends over the posts that can semantically infer the target claim. Extensive experiments on three Twitter datasets demonstrate that our rumor detection method achieves much better performance than state-of-the-art methods and exhibits a superior capacity for detecting rumors at early stages.

Rumor Detection on Twitter with Claim-Guided Hierarchical Graph Attention Networks

An effective recipe for building seq2seq, non-autoregressive, task-oriented parsers to map utterances to semantic frames proceeds in three steps: encoding an utterance x, predicting a frame's length |y|, and decoding a |y|-sized frame with utterance and ontology tokens. Though empirically strong, these models are typically bottlenecked by length prediction, as even small inaccuracies change the syntactic and semantic characteristics of resulting frames. In our work, we propose span pointer networks, non-autoregressive parsers which shift the decoding task from text generation to span prediction; that is, when imputing utterance spans into frame slots, our model produces endpoints (e.g., [i, j]) as opposed to text (e.g., "6pm"). This natural quantization of the output space reduces the variability of gold frames, therefore improving length prediction and, ultimately, exact match. Furthermore, length prediction is now responsible for frame syntax and the decoder is responsible for frame semantics, resulting in a coarse-to-fine model. We evaluate our approach on several task-oriented semantic parsing datasets. Notably, we bridge the quality gap between non-autogressive and autoregressive parsers, achieving 87 EM on TOPv2 (Chen et al. 2020). Furthermore, due to our more consistent gold frames, we show strong improvements in model generalization in both cross-domain and cross-lingual transfer in low-resource settings. Finally, due to our diminished output vocabulary, we observe 70% reduction in latency and 83% reduction in memory at beam size 5 compared to prior non-autoregressive parsers.

Span Pointer Networks for Non-Autoregressive Task-Oriented Semantic Parsing

Despite the remarkable performance of large-scale generative models in open-domain conversation, they are known to be less practical for building real-time conversation systems due to high latency. On the other hand, retrieval models could return responses with much lower latency but show inferior performance to the large-scale generative models since the conversation quality is bounded by the pre-defined response set. To take advantage of both approaches, we propose a new training method called G2R (Generative-to-Retrieval distillation) that preserves the efficiency of a retrieval model while leveraging the conversational ability of a large-scale generative model by infusing the knowledge of the generative model into the retrieval model. G2R consists of two distinct techniques of distillation: the data-level G2R augments the dialogue dataset with additional responses generated by the large-scale generative model, and the model-level G2R transfers the response quality score assessed by the generative model to the score of the retrieval model by the knowledge distillation loss. Through extensive experiments including human evaluation, we demonstrate that our retrieval-based conversation system trained with G2R shows a substantially improved performance compared to the baseline retrieval model while showing significantly lower inference latency than the large-scale generative models.

Distilling the Knowledge of Large-scale Generative Models into Retrieval Models for Efficient Open-domain Conversation

Deep-learning models for language generation tasks tend to produce repetitive output. Various methods have been proposed to encourage lexical diversity during decoding, but this often comes at a cost to the perceived fluency and adequacy of the output. In this work, we propose to ameliorate this cost by using an Imitation Learning approach to explore the level of diversity that a language generation model can reliably produce. Specifically, we augment the decoding process with a meta-classifier trained to distinguish which words at any given timestep will lead to high-quality output. We focus our experiments on concept-to-text generation where models are sensitive to the inclusion of irrelevant words due to the strict relation between input and output. Our analysis shows that previous methods for diversity underperform in this setting, while human evaluation suggests that our proposed method achieves a high level of diversity with minimal effect to the output's fluency and adequacy.

Informed Sampling for Diversity in Concept-to-Text NLG

There is an increasing interest in continuous learning (CL), as data privacy is becoming a priority for real-world machine learning applications. Meanwhile, there is still a lack of academic NLP benchmarks that are applicable for realistic CL settings, which is a major challenge for the advancement of the field. In this paper we discuss some of the unrealistic data characteristics of public datasets, study
the challenges of realistic single-task continuous learning as well as the effectiveness of data rehearsal as a way to mitigate accuracy loss. We construct a CL NER dataset from an existing publicly available dataset and release it along with the code to the research community.

Towards Realistic Single-Task Continuous Learning Research for NER

Much of natural language processing is focused on leveraging large capacity language models, typically trained over single messages with a task of predicting one or more tokens. However, modeling human language at higher-levels of context (i.e., sequences of messages) is under-explored. In stance detection and other social media tasks where the goal is to predict an attribute of a message, we have contextual data that is loosely semantically connected by authorship. Here, we introduce Message-Level Transformer (MeLT) -- a hierarchical message-encoder pre-trained over Twitter and applied to the task of stance prediction. 
We focus on stance prediction as a task benefiting from knowing the context of the message (i.e., the sequence of previous messages). The model is trained using a variant of masked-language modeling; where instead of predicting tokens, it seeks to generate an entire masked (aggregated) message vector via reconstruction loss. We find that applying this pre-trained masked message-level transformer to the downstream task of stance detection achieves F1 performance of 67%.

MeLT: Message-Level Transformer with Masked Document Representations as Pre-Training for Stance Detection

Mapping natural language instructions to programs that computers can process is a fundamental challenge. Existing approaches focus on likelihood-based training or using reinforcement learning to fine-tune models based on a single reward. In this paper, we pose program generation from language as Inverse Reinforcement Learning. We introduce several interpretable reward components and jointly learn (1) a reward function that linearly combines them, and (2) a policy for program generation. Fine-tuning with our approach achieves significantly better performance than competitive methods using Reinforcement Learning (RL). On the VirtualHome framework, we get improvements of up to 9.0% on the Longest Common Subsequence metric and 14.7% on recall-based metrics over previous work on this framework (Puig et al., 2018). The approach is data-efficient, showing larger gains in performance in the low-data regime. Generated programs are also preferred by human evaluators over an RL-based approach, and rated higher on relevance, completeness, and human-likeness.

Mapping Language to Programs using Multiple Reward Components with Inverse Reinforcement Learning

Persuasion dialogue system reflects the machine's ability to make strategic moves beyond verbal communication, and therefore differentiates itself from task-oriented or open-domain dialogues and has its own unique values. However, the repetition and inconsistency problems still persist in dialogue response generation and could substantially impact user experience and impede the persuasion outcome. Besides, although reinforcement learning (RL) approaches have achieved big success in strategic tasks such as games, it requires a sophisticated user simulator to provide real-time feedback to the dialogue system, which limits the application of RL on persuasion dialogues. To address these issues towards a better persuasion dialogue system, we apply RL to refine a language model baseline without user simulators, and distill sentence-level information about repetition, inconsistency, and task relevance through rewards. Moreover, to better accomplish the persuasion task, the model learns from human demonstration to imitate human persuasion behavior and selects the most persuasive responses. Experiments show that our model outperforms previous state-of-the-art dialogue models on both automatic metrics and human evaluation results on a donation persuasion task, and generates more diverse, consistent and persuasive conversations according to the user feedback.

Refine and Imitate: Reducing Repetition and Inconsistency in Persuasion Dialogues via Reinforcement Learning and Human Demonstration

Dialogue Act (DA) classification is the task of classifying utterances with respect to the function they serve in a dialogue. Existing approaches to DA classification model utterances without incorporating the turn changes among speakers throughout the dialogue, therefore treating it no different than non-interactive written text. In this paper, we propose to integrate the turn changes in conversations among speakers when modeling DAs. Specifically, we learn conversation-invariant speaker turn embeddings to represent the speaker turns in a conversation; the learned speaker turn embeddings are then merged with the utterance embeddings for the downstream task of DA classification. With this simple yet effective mechanism, our model is able to capture the semantics from the dialogue content while accounting for different speaker turns in a conversation. Validation on three benchmark public datasets demonstrates superior performance of our model.

Perspective-taking and Pragmatics for Generating Empathetic Responses Focused on Emotion Causes

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Thinking Clearly, Talking Fast: Concept-Guided Non-Autoregressive Generation for Open-Domain Dialogue Systems

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