Thailand

Technologies for enhancing well-being, healthcare vigilance and monitoring are on the rise.
However, despite patient interest, such technologies suffer from low adoption. One hypothesis for this limited adoption is loss of human interaction that is central to doctor-patient encounters. In this paper we seek to address this limitation via a conversational agent that adopts one aspect of in-person doctor-patient interactions: A human avatar to facilitate medical grounded question answering. This is akin to the in-person scenario where the doctor may point to the human body or the patient may point to their own body to express their conditions. Additionally, our agent has multiple interaction modes, that may give more options for the patient to use the agent, not just for medical question answering, but also to engage in conversations about general topics and current events. Both the avatar, and the multiple interaction modes could help improve adherence.

We present a high level overview of the design of our agent, Marie Bot Wellbeing. We also report implementation details of our early prototype , and present preliminary results

IJCNLP-AACL 2021

A Grounded Well-being Conversational Agentwith Multiple Interaction Modes: Preliminary Results

wellbeing

chatbot

healthcare

**Welcome to ACL-IJCNLP 2021!**

The great event is jointly organized by the Association for Computational Linguistics (ACL) and Asian Federation of Natural Language Processing (AFNLP). 

As in previous years, the program of the conference includes a poster session, tutorials, workshops and demonstrations in addition to the main conference.


We were able to keep the registration fees similar to those charged for the virtual ACL 2020. The one fee allows attendance at the main conference and any/all tutorials and workshops. These fees would be $125 Regular Early and $175 Regular Late; $50 Student Early and $75 Student Late. Early registration closes at midnight July 11, 2021 (Eastern Daylight Time).

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The great event is jointly organized by the Association for Computational Linguistics (ACL) and Asian Federation of Natural Language Processing (AFNLP).

workshop paper

Hierarchical text classification is an important yet challenging task due to the complex structure of the label hierarchy. Existing methods ignore the semantic relationship between text and labels, so they cannot make full use of the hierarchical information. To this end, we formulate the text-label semantics relationship as a semantic matching problem and thus propose a hierarchy-aware label semantics matching network (HiMatch). First, we project text semantics and label semantics into a joint embedding space. We then introduce a joint embedding loss and a matching learning loss to model the matching relationship between the text semantics and the label semantics. Our model captures the text-label semantics matching relationship among coarse-grained labels and fine-grained labels in a hierarchy-aware manner. The experimental results on various benchmark datasets verify that our model achieves state-of-the-art results.

Hierarchy-aware Label Semantics Matching Network for Hierarchical Text Classification

Fine-tuning large pre-trained models with task-specific data has achieved great success in NLP. However, it has been demonstrated that the majority of information within the self-attention networks is redundant and not utilized effectively during the fine-tuning stage. This leads to inferior results when generalizing the obtained models to out-of-domain distributions. To this end, we propose a simple yet effective data augmentation technique, HiddenCut, to better regularize the model and encourage it to learn more generalizable features. Specifically, contiguous spans within the hidden space are dynamically and strategically dropped during training. Experiments show that our HiddenCut method outperforms the state-of-the-art augmentation methods on the GLUE benchmark, and consistently exhibits superior generalization performances on out-of-distribution and challenging counterexamples. We have publicly released our code at https://github.com/GT-SALT/HiddenCut.

HiddenCut: Simple Data Augmentation for Natural Language Understanding with Better Generalizability

Efficient Content-Based Sparse Attention with Routing Transformers

Understanding privacy policies is crucial for users as it empowers them to learn about the information that matters to them. Sentences written in a privacy policy document explain privacy practices, and the constituent text spans convey further specific information about that practice. We refer to predicting the privacy practice explained in a sentence as intent classification and identifying the text spans sharing specific information as slot filling. In this work, we propose PolicyIE, an English corpus consisting of 5,250 intent and 11,788 slot annotations spanning 31 privacy policies of websites and mobile applications. PolicyIE corpus is a challenging real-world benchmark with limited labeled examples reflecting the cost of collecting large-scale annotations from domain experts. We present two alternative neural approaches as baselines, (1) intent classification and slot filling as a joint sequence tagging and (2) modeling them as a sequence-to-sequence (Seq2Seq) learning task. The experiment results show that both approaches perform comparably in intent classification, while the Seq2Seq method outperforms the sequence tagging approach in slot filling by a large margin. We perform a detailed error analysis to reveal the challenges of the proposed corpus.

Intent Classification and Slot Filling for Privacy Policies

For task-oriented dialog systems to be maximally useful, it must be able to process conversations in a way that is (1) generalizable with a small number of training examples for new task domains, and (2) robust to user input in various styles, modalities, or domains. In pursuit of these goals, we introduce the RADDLE benchmark, a collection of corpora and tools for evaluating the performance of models across a diverse set of domains. By including tasks with limited training data, RADDLE is designed to favor and encourage models with a strong generalization ability. RADDLE also includes a diagnostic checklist that facilitates detailed robustness analysis in aspects such as language variations, speech errors, unseen entities, and out-of-domain utterances. We evaluate recent state-of-the-art systems based on pre-training and fine-tuning, and find that grounded pre-training on heterogeneous dialog corpora performs better than training a separate model per domain. Adversarial training is also proposed to improve model robustness against noisy inputs. Overall, existing models are less than satisfactory in robustness evaluation, which suggests opportunities for future improvement.

RADDLE: An Evaluation Benchmark and Analysis Platform for Robust Task-oriented Dialog Systems

This talk introduces TexSmart, a text understanding system that supports fine-grained named entity recognition (NER) and enhanced semantic analysis functionalities. Compared to most previous publicly available text understanding systems and tools, TexSmart holds some unique features.
First, the NER function of TexSmart supports over 1,000 entity types, while most other public tools typically support several to (at most) dozens of entity types.
Second, TexSmart introduces new semantic analysis functions like semantic expansion and deep semantic representation, that are absent in most previous systems. Third, a spectrum of algorithms (from very fast algorithms to those that are relatively slow but more accurate) are implemented for one function in TexSmart, to fulfill the requirements of different academic and industrial applications.
The adoption of unsupervised or weakly-supervised algorithms is especially emphasized, with the goal of easily updating our models to include fresh data with less human annotation efforts.~\footnote{TexSmart is available at \url{https://texsmart.qq.com/en}, and the long version of this paper can be found in the technical report~\cite{zhang2020texsmart}.}

TexSmart: A System for Enhanced Natural Language Understanding

Online shopping is an ever more important part of the global consumer economy, not just in times of a pandemic. When we place an order online as consumers, we regularly agree to the so-called "Terms and Conditions" (T&C), a contract unilaterally drafted by the seller. Often, consumers do not read these contracts and unwittingly agree to unfavourable and often void terms. Government and non-government organisations (NGOs) for consumer protection battle such terms on behalf of consumers, who often hesitate to take on legal actions themselves. However, the growing number of online shops and a lack of funding makes it increasingly difficult for such organisations to monitor the market effectively. We describe how Natural Language Processing (NLP) can be applied to support consumer advocates in their efforts to protect consumers. Together with two NGOs from Germany, we developed an NLP-based application that legally assesses clauses in T&C from German online shops under the European Union's (EU) jurisdiction. We report that we could achieve an accuracy of 0.9 in the detection of void clauses by fine-tuning a pre-trained German BERT model. The approach is currently used by two NGOs and has already helped to challenge void clauses in T&C.

NLP for Consumer Protection: Battling Illegal Clauses in German Terms and Conditions in Online Shopping

Recent years have seen many breakthroughs in natural language processing (NLP), transitioning it from a mostly theoretical field to one with many real-world applications. Noting the rising number of applications of other machine learning and AI techniques with pervasive societal impact, we anticipate the rising importance of developing NLP technologies for social good. Inspired by theories in moral philosophy and global priorities research, we aim to promote a guideline for social good in the context of NLP. We lay the foundations via moral philosophy's definition of social good, propose a framework to evaluate NLP tasks' direct and indirect real-world impact, and adopt the methodology of global priorities research to identify priority causes for NLP research. Finally, we use our theoretical framework to provide some practical guidelines for future NLP research for social good. Our data and codes are available at http://github.com/zhijing-jin/nlp4sg_acl2021

How Good Is NLP? A Sober Look at NLP Tasks through the Lens of Social Impact

Ethical aspects of research in language technologies have received much attention recently. It is a standard practice to get a study involving human subjects reviewed and approved by a professional ethics committee/board of the institution. How commonly do we see mention of ethical approvals in NLP research? What types of research or aspects of studies are usually subject to such reviews? With the rising concerns and discourse around the ethics of NLP, do we also observe a rise in formal ethical reviews of NLP studies? And, if so, would this imply that there is a heightened awareness of ethical issues that was previously lacking? We aim to address these questions by conducting a detailed quantitative and qualitative analysis of the ACL Anthology, as well as comparing the trends in our field to those of other related disciplines, such as cognitive science, machine learning, data mining, and systems.

Use of Formal Ethical Reviews in NLP Literature: Historical Trends and Current Practices

Social media has changed the way we engage in social activities. On Twitter, users can participate in social movements using hashtags such as #MeToo; this is known as hashtag activism. However, while these hashtags can help reshape social norms, they can also be used maliciously by spammers or troll communities for other purposes, such as signal boosting unrelated content, making a dent in a movement, or sharing hate speech. We present a Tweet-level hashtag hijacking detection framework focusing on hashtag activism. Our weakly-supervised framework uses bootstrapping to update itself as new Tweets are posted. Our experiments show that the system adapts to new topics in a social movement, as well as new hijacking strategies, maintaining strong performance over time.

A Grounded Well-being Conversational Agentwith Multiple Interaction Modes: Preliminary Results

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