Thailand

This talk introduces TexSmart, a text understanding system that supports fine-grained named entity recognition (NER) and enhanced semantic analysis functionalities. Compared to most previous publicly available text understanding systems and tools, TexSmart holds some unique features.
First, the NER function of TexSmart supports over 1,000 entity types, while most other public tools typically support several to (at most) dozens of entity types.
Second, TexSmart introduces new semantic analysis functions like semantic expansion and deep semantic representation, that are absent in most previous systems. Third, a spectrum of algorithms (from very fast algorithms to those that are relatively slow but more accurate) are implemented for one function in TexSmart, to fulfill the requirements of different academic and industrial applications.
The adoption of unsupervised or weakly-supervised algorithms is especially emphasized, with the goal of easily updating our models to include fresh data with less human annotation efforts.~\footnote{TexSmart is available at \url{https://texsmart.qq.com/en}, and the long version of this paper can be found in the technical report~\cite{zhang2020texsmart}.}

IJCNLP-AACL 2021

TexSmart: A System for Enhanced Natural Language Understanding

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The great event is jointly organized by the Association for Computational Linguistics (ACL) and Asian Federation of Natural Language Processing (AFNLP).

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Pre-trained text-to-text transformers such as BART have achieved impressive performance across a range of NLP tasks. Recent study further shows that they can learn to generalize to novel tasks, by including task descriptions as part of the source sequence and training the model with (source, target) examples. At test time, these fine-tuned models can make inferences on new tasks using the new task descriptions as part of the input. However, this approach has potential limitations, as the model learns to solve individual (source, target) examples (i.e., at the instance level), instead of learning to solve tasks by taking all examples within a task as a whole (i.e., at the task level). To this end, we introduce Hypter, a framework that improves text-to-text transformer's generalization ability to unseen tasks by training a hypernetwork to generate task-specific, light-weight adapters from task descriptions. Experiments on ZEST dataset and a synthetic SQuAD dataset demonstrate that Hypter improves upon fine-tuning baselines. Notably, when using BART-Large as the main network, Hypter brings 11.3% comparative improvement on ZEST dataset.

Learning to Generate Task-Specific Adapters from Task Description

Hierarchical text classification is an important yet challenging task due to the complex structure of the label hierarchy. Existing methods ignore the semantic relationship between text and labels, so they cannot make full use of the hierarchical information. To this end, we formulate the text-label semantics relationship as a semantic matching problem and thus propose a hierarchy-aware label semantics matching network (HiMatch). First, we project text semantics and label semantics into a joint embedding space. We then introduce a joint embedding loss and a matching learning loss to model the matching relationship between the text semantics and the label semantics. Our model captures the text-label semantics matching relationship among coarse-grained labels and fine-grained labels in a hierarchy-aware manner. The experimental results on various benchmark datasets verify that our model achieves state-of-the-art results.

Hierarchy-aware Label Semantics Matching Network for Hierarchical Text Classification

Fine-tuning large pre-trained models with task-specific data has achieved great success in NLP. However, it has been demonstrated that the majority of information within the self-attention networks is redundant and not utilized effectively during the fine-tuning stage. This leads to inferior results when generalizing the obtained models to out-of-domain distributions. To this end, we propose a simple yet effective data augmentation technique, HiddenCut, to better regularize the model and encourage it to learn more generalizable features. Specifically, contiguous spans within the hidden space are dynamically and strategically dropped during training. Experiments show that our HiddenCut method outperforms the state-of-the-art augmentation methods on the GLUE benchmark, and consistently exhibits superior generalization performances on out-of-distribution and challenging counterexamples. We have publicly released our code at https://github.com/GT-SALT/HiddenCut.

HiddenCut: Simple Data Augmentation for Natural Language Understanding with Better Generalizability

Efficient Content-Based Sparse Attention with Routing Transformers

Conversational Agents (CAs) can be a proxy for disseminating information and providing support to the public, especially in times of crisis. CAs can scale to reach larger numbers of end-users than human operators, while they can offer information interactively and engagingly. In this work, we present Theano, a Greek-speaking virtual assistant for COVID-19. Theano presents users with COVID-19 statistics and facts and informs users about the best health practices as well as the latest COVID-19 related guidelines. Additionally, Theano provides support to end-users by helping them self-assess their symptoms and redirecting them to first-line health workers. The relevant, localized information that Theano provides, makes it a valuable tool for combating COVID-19 in Greece. Theano has already conversed with different users in more than 170 different conversations through a web interface as a chatbot and over the phone as a voice bot.

Theano: A Greek-speaking conversational agent for COVID-19

In this position paper, we present a research agenda and ideas for facilitating exposure to diverse viewpoints in news recommendation. Recommending news from diverse viewpoints is important to prevent potential filter bubble effects in news consumption, and stimulate a healthy democratic debate.
To account for the complexity that is inherent to humans as citizens in a democracy, we anticipate (among others) individual-level differences in acceptance of diversity. We connect this idea to techniques in Natural Language Processing, where distributional language models would allow us to place different users and news articles in a multidimensional space based on semantic content, where diversity is operationalized as distance and variance. In this way, we can model individual ''latitudes of diversity" for different users, and thus personalize viewpoint diversity in support of a healthy public debate. In addition, we identify technical, ethical and conceptual issues related to our presented ideas. Our investigation describes how NLP can play a central role in diversifying news recommendations.

Are we human, or are we users? The role of natural language processing in human-centric news recommenders that nudge users to diverse content

Online shopping is an ever more important part of the global consumer economy, not just in times of a pandemic. When we place an order online as consumers, we regularly agree to the so-called "Terms and Conditions" (T&C), a contract unilaterally drafted by the seller. Often, consumers do not read these contracts and unwittingly agree to unfavourable and often void terms. Government and non-government organisations (NGOs) for consumer protection battle such terms on behalf of consumers, who often hesitate to take on legal actions themselves. However, the growing number of online shops and a lack of funding makes it increasingly difficult for such organisations to monitor the market effectively. We describe how Natural Language Processing (NLP) can be applied to support consumer advocates in their efforts to protect consumers. Together with two NGOs from Germany, we developed an NLP-based application that legally assesses clauses in T&C from German online shops under the European Union's (EU) jurisdiction. We report that we could achieve an accuracy of 0.9 in the detection of void clauses by fine-tuning a pre-trained German BERT model. The approach is currently used by two NGOs and has already helped to challenge void clauses in T&C.

NLP for Consumer Protection: Battling Illegal Clauses in German Terms and Conditions in Online Shopping

Recent years have seen many breakthroughs in natural language processing (NLP), transitioning it from a mostly theoretical field to one with many real-world applications. Noting the rising number of applications of other machine learning and AI techniques with pervasive societal impact, we anticipate the rising importance of developing NLP technologies for social good. Inspired by theories in moral philosophy and global priorities research, we aim to promote a guideline for social good in the context of NLP. We lay the foundations via moral philosophy's definition of social good, propose a framework to evaluate NLP tasks' direct and indirect real-world impact, and adopt the methodology of global priorities research to identify priority causes for NLP research. Finally, we use our theoretical framework to provide some practical guidelines for future NLP research for social good. Our data and codes are available at http://github.com/zhijing-jin/nlp4sg_acl2021

How Good Is NLP? A Sober Look at NLP Tasks through the Lens of Social Impact

Ethical aspects of research in language technologies have received much attention recently. It is a standard practice to get a study involving human subjects reviewed and approved by a professional ethics committee/board of the institution. How commonly do we see mention of ethical approvals in NLP research? What types of research or aspects of studies are usually subject to such reviews? With the rising concerns and discourse around the ethics of NLP, do we also observe a rise in formal ethical reviews of NLP studies? And, if so, would this imply that there is a heightened awareness of ethical issues that was previously lacking? We aim to address these questions by conducting a detailed quantitative and qualitative analysis of the ACL Anthology, as well as comparing the trends in our field to those of other related disciplines, such as cognitive science, machine learning, data mining, and systems.

Use of Formal Ethical Reviews in NLP Literature: Historical Trends and Current Practices

Social media has changed the way we engage in social activities. On Twitter, users can participate in social movements using hashtags such as #MeToo; this is known as hashtag activism. However, while these hashtags can help reshape social norms, they can also be used maliciously by spammers or troll communities for other purposes, such as signal boosting unrelated content, making a dent in a movement, or sharing hate speech. We present a Tweet-level hashtag hijacking detection framework focusing on hashtag activism. Our weakly-supervised framework uses bootstrapping to update itself as new Tweets are posted. Our experiments show that the system adapts to new topics in a social movement, as well as new hijacking strategies, maintaining strong performance over time.

TexSmart: A System for Enhanced Natural Language Understanding

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