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Time-to-event prediction tasks are common in conversation modelling, for applications such as predicting the length of a conversation or when a user will stop contributing to a platform. Despite the fact that it is natural to frame such predictions as regression tasks, recent work has modelled them as classification tasks, determining whether the time-to-event is greater than a pre-determined cut-off point. While this allows for the application of classification models which are well studied in NLP, it imposes a formulation that is contrived, as well as less informative. In this paper, we explore how to handle time-to-event forecasting in conversations as regression tasks. We focus on a family of regression techniques known as survival regression, which are commonly used in the context of healthcare and reliability engineering. We adapt these models to time-to-event prediction in conversations, using linguistic markers as features. On three datasets, we demonstrate that they outperform commonly considered text regression methods and comparable classification models.

IJCNLP-AACL 2021

Survival text regression for time-to-event prediction in conversations

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The great event is jointly organized by the Association for Computational Linguistics (ACL) and Asian Federation of Natural Language Processing (AFNLP).

technical paper

This paper is concerned with dialogue state tracking (DST) in a task-oriented dialogue system. Building a DST module that is highly effective is still a challenging issue, although significant progresses have been made recently. This paper proposes a new approach to dialogue state tracking, referred to as Seq2Seq-DU, which formalizes DST as a sequence-to-sequence problem. Seq2Seq-DU employs two BERT-based encoders to respectively encode the utterances in the dialogue and the descriptions of schemas, an attender to calculate attentions between the utterance embeddings and the schema embeddings, and a decoder to generate pointers to represent the current state of dialogue. Seq2Seq-DU has the following advantages. It can jointly model intents, slots, and slot values; it can leverage the rich representations of utterances and schemas based on BERT; it can effectively deal with categorical and non-categorical slots, and unseen schemas. In addition, Seq2Seq-DU can also be used in the NLU (natural language understanding) module of a dialogue system. Experimental results on benchmark datasets in different settings (SGD, MultiWOZ2.2, MultiWOZ2.1, WOZ2.0, DSTC2, M2M, SNIPS, and ATIS) show that Seq2Seq-DU outperforms the existing methods.

A Sequence-to-Sequence Approach to Dialogue State Tracking

Learning discrete dialog structure graph from human-human dialogs yields basic insights into the structure of conversation, and also provides background knowledge to facilitate dialog generation. However, this problem is less studied in open-domain dialogue. In this paper, we conduct unsupervised discovery of discrete dialog structure from chitchat corpora, and then leverage it to facilitate coherent dialog generation in downstream systems. To this end, we present an unsupervised model, Discrete Variational Auto-Encoder with Graph Neural Network (DVAE-GNN), to discover discrete hierarchical latent dialog states (at the level of both session and utterance) and their transitions from corpus as a dialog structure graph. Then we leverage it as background knowledge to facilitate dialog management in a RL based dialog system. Experimental results on two benchmark corpora confirm that DVAE-GNN can discover meaningful dialog structure graph, and the use of dialog structure as background knowledge can significantly improve multi-turn coherence.

Discovering Dialog Structure Graph for Coherent Dialog Generation

We study the learning of a matching model for dialogue response selection. Motivated by the recent finding that models trained with random negative samples are not ideal in real-world scenarios, we propose a hierarchical curriculum learning framework that trains the matching model in an ``easy-to-difficult" scheme. Our learning framework consists of two complementary curricula: (1) corpus-level curriculum (CC); and (2) instance-level curriculum (IC). In CC, the model gradually increases its ability in finding the matching clues between the dialogue context and a response candidate. As for IC, it progressively strengthens the model's ability in identifying the mismatching information between the dialogue context and a response candidate. Empirical studies on three benchmark datasets with three state-of-the-art matching models demonstrate that the proposed learning framework significantly improves the model performance across various evaluation metrics.

Dialogue Response Selection with Hierarchical Curriculum Learning

In this paper, we present a neural model for joint dropped pronoun recovery (DPR) and conversational discourse parsing (CDP) in Chinese conversational speech. We show that DPR and CDP are closely related, and a joint model benefits both tasks. We refer to our model as DiscProReco, and it first encodes the tokens in each utterance in a conversation with a directed Graph Convolutional Network (GCN). The token states for an utterance are then aggregated to produce a single state for each utterance. The utterance states are then fed into a biaffine classifier to construct a conversational discourse graph. A second (multi-relational) GCN is then applied to the utterance states to produce a discourse relation-augmented representation for the utterances, which are then fused together with token states in each utterance as input to a dropped pronoun recovery layer. The joint model is trained and evaluated on a new Structure Parsing-enhanced Dropped Pronoun Recovery (SPDPR) data set that we annotated with both two types of information. Experimental results on the SPDPR dataset and other benchmarks show that DiscProReco significantly outperforms the state-of-the-art baselines of both tasks.

A Joint Model for Dropped Pronoun Recovery and Conversational Discourse Parsing in Chinese Conversational Speech

Large pre-trained language generation models such as GPT-2 have demonstrated their effectiveness as language priors by reaching state-of-the-art results in various language generation tasks. However, the performance of pre-trained models on task-oriented dialog tasks is still under-explored. We propose a Pre-trainedRole Alternating Language model (PRAL), explicitly designed for task-oriented conversational systems. We design several techniques: start position randomization, knowledge distillation, and history discount to improve pre-training performance. In addition, we introduce a high-quality large-scale task-oriented dialog pre-training dataset by post-prossessing13 dialog datasets. We effectively adapt PRALon three downstream tasks. The results show that PRAL outperforms or is on par with state-of-the-art models.

PRAL: A Tailored Pre-Training Model for Task-Oriented Dialog Generation

Knowledge bases (KBs) and text often contain complementary knowledge: KBs store structured knowledge that can support long range reasoning, while text stores more comprehensive and timely knowledge in an unstructured way. Separately embedding the individual knowledge sources into vector spaces has demonstrated tremendous successes in encoding the respective knowledge, but how to jointly embed and reason with both knowledge sources to fully leverage the complementary information is still largely an open problem. We conduct a large-scale, systematic investigation of aligning KB and text embeddings for joint reasoning. We set up a novel evaluation framework with two evaluation tasks, few-shot link prediction and analogical reasoning, and evaluate an array of KB-text embedding alignment methods. We also demonstrate how such alignment can infuse textual information into KB embeddings for more accurate link prediction on emerging entities and events, using COVID-19 as a case study.

A Systematic Investigation of KB-Text Embedding Alignment at Scale

Existing conversational recommendation (CR) systems usually suffer from insufficient item information when conducted on short dialogue history and unfamiliar items.
Incorporating external information (e.g., reviews) is a potential solution to alleviate this problem.
Given that reviews often provide a rich and detailed user experience on different interests, they are potential ideal resources for providing high-quality recommendations within an informative conversation.
In this paper, we design a novel end-to-end framework, namely, Review-augmented Conversational Recommender (RevCore), where reviews are seamlessly incorporated to enrich item information and assist in generating both coherent and informative responses.
In detail, we extract sentiment-consistent reviews, perform review-enriched and entity-based recommendations for item suggestions, as well as use a review-attentive encoder-decoder for response generation.
Experimental results demonstrate the superiority of our approach in yielding better performance on both recommendation and conversation responding.

RevCore: Review-Augmented Conversational Recommendation

Recent years pretrained language models (PLMs) hit a success on several downstream tasks, showing their power on modeling language. To better understand and leverage what PLMs have learned, several techniques have emerged to explore syntactic structures entailed by PLMs. However, few efforts have been made to explore grounding capabilities of PLMs, which are also essential. In this paper, we highlight the ability of PLMs to discover which token should be grounded to which concept, if combined with our proposed erasing-then-awakening approach. Empirical studies on four datasets demonstrate that our approach can awaken latent grounding which is understandable to human experts, even if it is not exposed to such labels during training. More importantly, our approach shows great potential to benefit downstream semantic parsing models. Taking text-to-SQL as a case study, we successfully couple our approach with two off-the-shelf parsers, obtaining an absolute improvement of up to 9.8%.

Awakening Latent Grounding from Pretrained Language Models for Semantic Parsing

In multi-label text classification (MLTC), each given document is associated with a set of correlated labels. To capture label correlations, previous classifier-chain and sequence-to-sequence models transform MLTC to a sequence prediction task. However, they tend to suffer from label order dependency, label combination over-fitting and error propagation problems. To address these problems, we introduce a novel approach with multi-task learning to enhance label correlation feedback. We first utilize a joint embedding (JE) mechanism to obtain the text and label representation simultaneously. In MLTC task, a document-label cross attention (CA) mechanism is adopted to generate a more discriminative document representation. Furthermore, we propose two auxiliary label co-occurrence prediction tasks to enhance label correlation learning: 1) Pairwise Label Co-occurrence Prediction (PLCP), and 2) Conditional Label Co-occurrence Prediction (CLCP). Experimental results on AAPD and RCV1-V2 datasets show that our method outperforms competitive baselines by a large margin.
We analyze low-frequency label performance, label dependency, label combination diversity and coverage speed to show the effectiveness of our proposed method on label correlation learning.

Enhancing Label Correlation Feedback in Multi-Label Text Classification via Multi-Task Learning

Commonsense question answering (QA) requires a model to grasp commonsense and factual knowledge to answer questions about world events. Many prior methods couple language modeling with knowledge graphs (KG). However, although a KG contains rich structural information, it lacks the context to provide a more precise understanding of the concepts. This creates a gap when fusing knowledge graphs into language modeling, especially when there is insufficient labeled data.
Thus, we propose to employ external entity descriptions to provide contextual information for knowledge understanding. 
We retrieve descriptions of related concepts from Wiktionary and feed them as additional input to pre-trained language models. The resulting model achieves state-of-the-art result in the CommonsenseQA dataset and the best result among non-generative models in OpenBookQA.

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Survival text regression for time-to-event prediction in conversations

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A Sequence-to-Sequence Approach to Dialogue State Tracking

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Survival text regression for time-to-event prediction in conversations

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Next from IJCNLP-AACL 2021

A Sequence-to-Sequence Approach to Dialogue State Tracking

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Enhancing Language Generation with Effective Checkpoints of Pre-trained Language Model

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