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Existing conversational recommendation (CR) systems usually suffer from insufficient item information when conducted on short dialogue history and unfamiliar items.
Incorporating external information (e.g., reviews) is a potential solution to alleviate this problem.
Given that reviews often provide a rich and detailed user experience on different interests, they are potential ideal resources for providing high-quality recommendations within an informative conversation.
In this paper, we design a novel end-to-end framework, namely, Review-augmented Conversational Recommender (RevCore), where reviews are seamlessly incorporated to enrich item information and assist in generating both coherent and informative responses.
In detail, we extract sentiment-consistent reviews, perform review-enriched and entity-based recommendations for item suggestions, as well as use a review-attentive encoder-decoder for response generation.
Experimental results demonstrate the superiority of our approach in yielding better performance on both recommendation and conversation responding.

IJCNLP-AACL 2021

RevCore: Review-Augmented Conversational Recommendation

**Welcome to ACL-IJCNLP 2021!**

The great event is jointly organized by the Association for Computational Linguistics (ACL) and Asian Federation of Natural Language Processing (AFNLP). 

As in previous years, the program of the conference includes a poster session, tutorials, workshops and demonstrations in addition to the main conference.


We were able to keep the registration fees similar to those charged for the virtual ACL 2020. The one fee allows attendance at the main conference and any/all tutorials and workshops. These fees would be $125 Regular Early and $175 Regular Late; $50 Student Early and $75 Student Late. Early registration closes at midnight July 11, 2021 (Eastern Daylight Time).

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The great event is jointly organized by the Association for Computational Linguistics (ACL) and Asian Federation of Natural Language Processing (AFNLP).

technical paper

In conversation, uptake happens when a speaker builds on the contribution of their interlocutor by, for example, acknowledging, repeating or reformulating what they have said. In education, teachers’ uptake of student contributions has been linked to higher student achievement. Yet measuring and improving teachers' uptake at scale is challenging, as existing methods require expensive annotation by experts. We propose a framework for computationally measuring uptake, by (1) releasing a dataset of student-teacher exchanges extracted from US math classroom transcripts annotated for uptake by experts; (2) formalizing uptake as pointwise Jensen-Shannon Divergence (pJSD), estimated via next utterance classification; (3) conducting a linguistically-motivated comparison of different unsupervised measures and (4) correlating these measures with educational outcomes. We find that although repetition captures a significant part of uptake, pJSD outperforms repetition-based baselines, as it is capable of identifying a wider range of uptake phenomena like question answering and reformulation. We apply our uptake measure to three different educational datasets with outcome indicators. Unlike baseline measures, pJSD correlates significantly with instruction quality in all three, providing evidence for its generalizability and for its potential to serve as an automated professional development tool for teachers.

Measuring Conversational Uptake: A Case Study on Student-Teacher Interactions

We present a human-and-model-in-the-loop process for dynamically generating datasets and training better performing and more robust hate detection models. We provide a new dataset of 40,000 entries, generated and labelled by trained annotators over four rounds of dynamic data creation. It includes 15,000 challenging perturbations and each hateful entry has fine-grained labels for the type and target of hate. Hateful entries make up 54% of the dataset, which is substantially higher than comparable datasets. We show that model performance is substantially improved using this approach. Models trained on later rounds of data collection perform better on test sets and are harder for annotators to trick. They also have better performance on HateCheck, a suite of functional tests for online hate detection. We provide the code, dataset and annotation guidelines for other researchers to use.

Learning from the Worst: Dynamically Generated Datasets to Improve Online Hate Detection

To defend against machine-generated fake news, an effective mechanism is urgently needed. We contribute a novel benchmark for fake news detection at the knowledge element level, as well as a solution for this task which incorporates cross-media consistency checking to detect the fine-grained knowledge elements making news articles misinformative. Due to training data scarcity, we also formulate a novel data synthesis method by manipulating knowledge elements within the knowledge graph to generate noisy training data with specific, hard to detect, known inconsistencies. Our detection approach outperforms the state-of-the-art (up to 16.8% accuracy gain), and more critically, yields fine-grained explanations.

InfoSurgeon: Cross-Media Fine-grained Information Consistency Checking for Fake News Detection

Prior work has revealed that positive words occur more frequently than negative words in human expressions, which is typically attributed to positivity bias, a tendency for people to report positive views of reality. But what about the language used in negative reviews? Consistent with prior work, we show that English negative reviews tend to contain more positive words than negative words, using a variety of datasets. We reconcile this observation with prior findings on the pragmatics of negation, and show that negations are commonly associated with positive words in negative reviews. Furthermore, in negative reviews, the majority of sentences with positive words express negative opinions based on sentiment classifiers, indicating some form of negation.

On Positivity Bias in Negative Reviews

To quantify how well natural language understanding models can capture consistency in a general conversation, we introduce the DialoguE COntradiction DEtection task (DECODE) and a new conversational dataset containing both human-human and human-bot contradictory dialogues. 
We show that: 
(i) our newly collected dataset is notably more effective at providing supervision for the dialogue contradiction detection task than existing NLI data including those aimed to cover the dialogue domain;
(ii) Transformer models that explicitly hinge on utterance structures for dialogue contradiction detection are more robust and generalize well on both analysis and out-of-distribution dialogues than standard (unstructured) Transformers.
We also show that our best contradiction detection model correlates well with human judgments and further provide evidence for its usage in both automatically evaluating and improving the consistency of state-of-the-art generative chatbots.

I like fish, especially dolphins: Addressing Contradictions in Dialogue Modeling

This paper is concerned with dialogue state tracking (DST) in a task-oriented dialogue system. Building a DST module that is highly effective is still a challenging issue, although significant progresses have been made recently. This paper proposes a new approach to dialogue state tracking, referred to as Seq2Seq-DU, which formalizes DST as a sequence-to-sequence problem. Seq2Seq-DU employs two BERT-based encoders to respectively encode the utterances in the dialogue and the descriptions of schemas, an attender to calculate attentions between the utterance embeddings and the schema embeddings, and a decoder to generate pointers to represent the current state of dialogue. Seq2Seq-DU has the following advantages. It can jointly model intents, slots, and slot values; it can leverage the rich representations of utterances and schemas based on BERT; it can effectively deal with categorical and non-categorical slots, and unseen schemas. In addition, Seq2Seq-DU can also be used in the NLU (natural language understanding) module of a dialogue system. Experimental results on benchmark datasets in different settings (SGD, MultiWOZ2.2, MultiWOZ2.1, WOZ2.0, DSTC2, M2M, SNIPS, and ATIS) show that Seq2Seq-DU outperforms the existing methods.

A Sequence-to-Sequence Approach to Dialogue State Tracking

A good open-domain chatbot should avoid presenting contradictory responses about facts or opinions in a conversational session, known as its consistency capacity. However, evaluating the consistency capacity of a chatbot is still challenging. Employing human judges to interact with chatbots on purpose to check their capacities is costly and low-efficient, and difficult to get rid of subjective bias. In this paper, we propose the \textbf{A}ddressing \textbf{I}nquiries about \textbf{H}istory (\textbf{AIH}), an efficient and practical framework for the consistency evaluation. At the conversation stage, \textbf{AIH} attempts to address appropriate inquiries about the dialogue history to induce the chatbot to redeclare the historical facts or opinions. We carry out the conversation between chatbots, which is more efficient than the human-bot interaction and can also alleviate the subjective bias. In this way, we manage to rapidly obtain a dialog session that contains responses with high contradiction possibilities. At the contradiction recognition stage, we can either employ human judges or a natural language inference (NLI) model to recognize whether the answers to the inquiries are contradictory with history. Finally, we are able to rank chatbots according to the contradiction statistics. Experiments on open-domain chatbots show that our approach can efficiently and reliably assess the consistency capacity of chatbots and achieve a high ranking correlation with the human evaluation. We release the framework and hope to help improve the consistency capacity of chatbots.\footnote{\url{https://github.com/ictnlp/AIH}}

Addressing Inquiries about History: An Efficient and Practical Framework for Evaluating Open-domain Chatbot Consistency

We study the possibilities of building a non-autoregressive speech-to-text translation model using connectionist temporal classification (CTC), and use CTC-based automatic speech recognition as an auxiliary task to improve the performance. CTC's success on translation is counter-intuitive due to its monotonicity assumption, so we analyze its reordering capability. Kendall's tau distance is introduced as the quantitative metric, and gradient-based visualization provides an intuitive way to take a closer look into the model. Our analysis shows that transformer encoders have the ability to change the word order and points out the future research direction that worth being explored more on non-autoregressive speech translation.

Investigating the Reordering Capability in CTC-based Non-Autoregressive End-to-End Speech Translation

Semantic embedding has been widely investigated for aligning knowledge graph (KG) entities. Current methods have explored and utilized the graph structure, the entity names and attributes, but ignore the ontology (or ontological schema) which contains critical meta information such as classes and their membership relationships with entities. In this paper, we propose an ontology-guided entity alignment method named OntoEA, where both KGs and their ontologies are jointly embedded, and the class hierarchy and the class disjointness are utilized to avoid false mappings. Extensive experiments on seven public and industrial benchmarks have demonstrated the state-of-the-art performance of OntoEA and the effectiveness of the ontologies.

OntoEA: Ontology-guided Entity Alignment via Joint Knowledge Graph Embedding

Do state-of-the-art natural language understanding models care about word order? Not always! We found 75% to 90% of the correct predictions of BERT-based classifiers, trained on many GLUE tasks, remain constant after input words are randomly shuffled. Although BERT embeddings are famously contextual, the contribution of each individual word to downstream tasks is almost unchanged even after the word's context is shuffled. BERT-based models are able to exploit superficial cues (e.g. the sentiment of keywords in sentiment analysis; or the word-wise similarity between sequence-pair inputs in natural language inference) to make correct decisions when tokens are arranged in random orders. Encouraging classifiers to capture word order information improves the performance on most GLUE tasks and SQuAD 2.0. Our work suggests that many GLUE tasks are not challenging machines to understand the meaning of a sentence.

RevCore: Review-Augmented Conversational Recommendation

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Measuring Conversational Uptake: A Case Study on Student-Teacher Interactions

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RevCore: Review-Augmented Conversational Recommendation

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Next from IJCNLP-AACL 2021

Measuring Conversational Uptake: A Case Study on Student-Teacher Interactions

Similar lecture

Neural-Symbolic Solver for Math Word Problems with Auxiliary Tasks

Stay up to date with the latest Underline news!

PRESENTATIONS

CONFERENCES

COMPANY

RESOURCES

Downloads