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In the Chinese medical insurance industry, the assessor&#39;s role is essential and requires significant efforts to converse with the claimant. This is a highly professional job that involves many parts, such as identifying personal information, collecting related evidence, and making a final insurance report. Due to the coronavirus (COVID-19) pandemic, the previous offline insurance assessment has to be conducted online. However, for the junior assessor often lacking practical experience, it is not easy to quickly handle such a complex online procedure, yet this is important as the insurance company needs to decide how much compensation the claimant should receive based on the assessor&#39;s feedback. In order to promote assessors&#39; work efficiency and speed up the overall procedure, in this paper, we propose a dialogue-based information extraction system that integrates advanced NLP technologies for medical insurance assessment. With the assistance of our system, the average time cost of the procedure is reduced from 55 minutes to 35 minutes, and the total human resources cost is saved 30% compared with the previous offline procedure. Until now, the system has already served thousands of online claim cases.

IJCNLP-AACL 2021

A Dialogue-based Information Extraction System for Medical Insurance Assessment

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The great event is jointly organized by the Association for Computational Linguistics (ACL) and Asian Federation of Natural Language Processing (AFNLP).

In the Chinese medical insurance industry, the assessor's role is essential and requires significant efforts to converse with the claimant. This is a highly professional job that involves many parts, such as identifying personal information, collecting related evidence, and making a final insurance report. Due to the coronavirus (COVID-19) pandemic, the previous offline insurance assessment has to be conducted online. However, for the junior assessor often lacking practical experience, it is not easy to quickly handle such a complex online procedure, yet this is important as the insurance company needs to decide how much compensation the claimant should receive based on the assessor's feedback. In order to promote assessors' work efficiency and speed up the overall procedure, in this paper, we propose a dialogue-based information extraction system that integrates advanced NLP technologies for medical insurance assessment. With the assistance of our system, the average time cost of the procedure is reduced from 55 minutes to 35 minutes, and the total human resources cost is saved 30% compared with the previous offline procedure. Until now, the system has already served thousands of online claim cases.

technical paper

Video paragraph captioning aims to generate a set of coherent sentences to describe a video that contains several events. Most previous methods simplify this task by using ground-truth event segments. In this work, we propose a novel framework by taking this task as a text summarization task. We first generate lots of sentence-level captions focusing on different video clips and then summarize these captions to obtain the final paragraph caption. Our method does not depend on ground-truth event segments. Experiments on two popular datasets ActivityNet Captions and YouCookII demonstrate the advantages of our new framework. On the ActivityNet dataset, our method even outperforms some previous methods using ground-truth event segment labels.

Video Paragraph Captioning as a Text Summarization Task

Deep learning algorithms have shown promising results in visual question answering (VQA) tasks, but a more careful look reveals that they often do not understand the rich signal they are being fed with. To understand and better measure the generalization capabilities of VQA systems, we look at their robustness to counterfactually augmented data. Our proposed augmentations are designed to make a focused intervention on a specific property of the question such that the answer changes. Using these augmentations, we propose a new robustness measure, Robustness to Augmented Data (RAD), which measures the consistency of model predictions between original and augmented examples. Through extensive experimentation, we show that RAD, unlike classical accuracy measures, can quantify when state-of-the-art systems are not robust to counterfactuals. We find substantial failure cases which reveal that current VQA systems are still brittle. Finally, we connect between robustness and generalization, demonstrating the predictive power of RAD for performance on unseen augmentations.

Are VQA Systems RAD? Measuring Robustness to Augmented Data with Focused Interventions

Transformers have advanced the field of natural language processing (NLP) on a variety of important tasks. At the cornerstone of the Transformer architecture is the multi-head attention (MHA) mechanism which models pairwise interactions between the elements of the sequence. Despite its massive success, the current framework ignores interactions among different heads, leading to the problem that many of the heads are redundant in practice, which greatly wastes the capacity of the model. To improve parameter efficiency, we re-formulate the MHA as a latent variable model from a probabilistic perspective. We present \textbf{c}ascaded head-c\textbf{o}lli\textbf{d}ing \textbf{a}ttention (CODA) which explicitly models the interactions between attention heads through a hierarchical variational distribution. We conduct extensive experiments and demonstrate that CODA outperforms the transformer baseline, by $0.6$ perplexity on \texttt{Wikitext-103} in language modeling, and by $0.6$ BLEU on \texttt{WMT14 EN-DE} in machine translation, due to its improvements on the parameter efficiency.\footnote{Our implementation is publicly available at \url{https://github.com/LZhengisme/CODA}.}

Cascaded Head-colliding Attention

Knowledge distillation is a critical technique to transfer knowledge between models, typically from a large model (the teacher) to a more fine-grained one (the student). The objective function of knowledge distillation is typically the cross-entropy between the teacher and the student's output distributions. However, for structured prediction problems, the output space is exponential in size; therefore, the cross-entropy objective becomes intractable to compute and optimize directly. In this paper, we derive a factorized form of the knowledge distillation objective for structured prediction, which is tractable for many typical choices of the teacher and student models. In particular, we show the tractability and empirical effectiveness of structural knowledge distillation between sequence labeling and dependency parsing models under four different scenarios: 1) the teacher and student share the same factorization form of the output structure scoring function; 2) the student factorization produces more fine-grained substructures than the teacher factorization; 3) the teacher factorization produces more fine-grained substructures than the student factorization; 4) the factorization forms from the teacher and the student are incompatible.

Structural Knowledge Distillation: Tractably Distilling Information for Structured Predictor

State-of-the-art parameter-efficient fine-tuning methods rely on introducing adapter modules between the layers of a pretrained language model. However, such modules are trained separately for each task and thus do not enable sharing information across tasks.
In this paper, we show that we can learn adapter parameters for all layers and tasks by generating them using shared hypernetworks, which condition on task, adapter position, and layer id in a transformer model. This parameter-efficient multi-task learning framework allows us to achieve the best of both worlds by sharing knowledge across tasks via hypernetworks while enabling the model to adapt to each individual task through task-specific adapters.
Experiments on the well-known GLUE benchmark show improved performance in multi-task learning while adding only 0.29% parameters per task. We additionally demonstrate substantial performance improvements in few-shot domain generalization across a variety of tasks. Our code is publicly available in https://github.com/rabeehk/hyperformer.

Parameter-efficient Multi-task Fine-tuning for Transformers via Shared Hypernetworks

Answering questions about why characters perform certain actions is central to understanding and reasoning about narratives. Despite recent progress in QA, it is not clear if existing models have the ability to answer "why'' questions that may require commonsense knowledge external to the input narrative. In this work, we introduce TellMeWhy, a new crowd-sourced dataset that consists of more than 30k questions and free-form answers concerning why characters in short narratives perform the actions described. For a third of this dataset, the answers are not present within the narrative. Given the limitations of automated evaluation for this task, we also present a systematized human evaluation interface for this dataset. Our evaluation of state-of-the-art models show that they are far below human performance on answering such questions. They are especially worse on questions whose answers are external to the narrative, thus providing a challenge for future QA and narrative understanding research.

TellMeWhy: A Dataset for Answering Why-Questions in Narratives

Much of NLP research has focused on crowdsourced static datasets and the supervised learning paradigm of training once and then evaluating test performance. As argued in de Vries et al. (2020), crowdsourced data has the issues of lack of naturalness and relevance to real-world use cases, while the static dataset paradigm does not allow for a model to learn from its experiences of using language (Silver et al., 2013). In contrast, one might hope for machine learning systems that become more useful as they interact with people. In this work, we build and deploy a role-playing game, whereby human players converse with learning agents situated in an open-domain fantasy world. We show that by training models on the conversations they have with humans in the game the models progressively improve, as measured by automatic metrics and online engagement scores. This learning is shown to be more efficient than crowdsourced data when applied to conversations with real users, as well as being far cheaper to collect.

Dialogue in the Wild: Learning from a Deployed Role-Playing Game with Humans and Bots

Respiratory insufficiency is a symptom that requires hospitalization. This work investigates whether it is possible to detect this condition by analyzing patient's speech samples; the analysis was performed on data collected during the first wave of the COVID-19 pandemic in 2020, and thus limited to respiratory insufficiency in COVID-19 patients. For that, a dataset was created consisting of speech emissions of both COVID-19 patients affected by respiratory insufficiency and a control group. This dataset was used to build a Convolution Neural Network to detect respiratory insufficiency using speech emission MFCC representations. Methodologically, dealing with background noise was a challenge, so we also collected background noise from COVID-19 wards where patients were located.
Due to the difficulty in filtering noise without eliminating crucial information, noise samples were injected in the control group data to prevent bias. Moreover, we investigated (i) two approaches to address the duration variance of audios, and (ii) the ideal number of noise samples to inject in both patients and the control group to prevent bias and overfitting. The techniques developed reached {91.66\%} accuracy. Thus we validated the project's Leading Hypothesis, namely that it is possible to detect respiratory insufficiency in speech utterances, under real-life environmental conditions; we believe our results justify further enquiries into the use of automated speech analysis to support health professionals in triage procedures.

Deep Learning against COVID-19: Respiratory Insufficiency Detection in Brazilian Portuguese Speech

Machine Reading Comprehension (MRC) is an important testbed for evaluating models' natural language understanding (NLU) ability. There has been rapid progress in this area, with new models achieving impressive performance on various benchmarks. However, existing benchmarks only evaluate models on in-domain test sets without considering their robustness under test-time perturbations or adversarial attacks. To fill this important gap, we construct AdvRACE (Adversarial RACE), a new model-agnostic benchmark for evaluating the robustness of MRC models under four different types of adversarial attacks, including our novel distractor extraction and generation attacks. We show that state-of-the-art (SOTA) models are vulnerable to all of these attacks. We conclude that there is substantial room for building more robust MRC models and our benchmark can help motivate and measure progress in this area. We release our data and code at https://github.com/NoviScl/AdvRACE .

Benchmarking Robustness of Machine Reading Comprehension Models

Pre-trained Transformer-based neural language models, such as BERT, have achieved remarkable results on varieties of NLP tasks. Recent works have shown that attention-based models can benefit from more focused attention over local regions. Most of them restrict the attention scope within a linear span, or confine to certain tasks such as machine translation and question answering. In this paper, we propose a syntax-aware local attention, where the attention scopes are restrained based on the distances in the syntactic structure. The proposed syntax-aware local attention can be integrated with pretrained language models, such as BERT, to render the model to focus on syntactically relevant words. We conduct experiments on various single-sentence benchmarks, including sentence classification and sequence labeling tasks. Experimental results show consistent gains over BERT on all benchmark datasets. The extensive studies verify that our model achieves better performance owing to more focused attention over syntactically relevant words.

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A Dialogue-based Information Extraction System for Medical Insurance Assessment

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Next from IJCNLP-AACL 2021

Video Paragraph Captioning as a Text Summarization Task

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Sequence to General Tree: Knowledge-Guided Geometry Word Problem Solving

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