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Dialogue policy learning, a subtask to determine the content of system response generation and the degree of task completion, is essential for task-oriented dialogue systems. However, the unbalanced distribution of system actions in dialogue datasets often causes a system difficulty in learning to generate desired actions and responses. In this paper, we propose a retrieve-and-memorize framework to enhance the learning of system actions. Specially, we first design a neural context-aware retrieval module to retrieve multiple candidate system actions from the training set given a dialogue context. Then, we propose a memory-augmented multi-decoder network to generate the system actions conditioned on the candidate actions, which allows the network to adaptively select key information in the candidate actions and neglect noise. We conduct experiments on the large-scale multi-domain task-oriented dialogue dataset MultiWOZ 2.0 and MultiWOZ 2.1. Experimental results show that our method achieves favorable improvements over several state-of-the-art models in the context-to-response generation task.

ACL-IJCNLP 2021

Retrieve &amp; Memorize: Dialog Policy Learning with Multi-Action Memory

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The great event is jointly organized by the Association for Computational Linguistics (ACL) and Asian Federation of Natural Language Processing (AFNLP).

Retrieve & Memorize: Dialog Policy Learning with Multi-Action Memory

technical paper

As a fine-grained task, the annotation cost of aspect term extraction is extremely high. Recent attempts alleviate this issue using domain adaptation that transfers common knowledge across domains. Since most aspect terms are domain-specific, they cannot be transferred directly. Existing methods solve this problem by associating aspect terms with pivot words (we call this passive domain adaptation because the transfer of aspect terms relies on the links to pivots). However, all these methods need either manually labeled pivot words or expensive computing resources to build associations. In this paper, we propose a novel active domain adaptation method. Our goal is to transfer aspect terms by actively supplementing transferable knowledge. To this end, we construct syntactic bridges by recognizing syntactic roles as pivots instead of as links to pivots. We also build semantic bridges by retrieving transferable semantic prototypes. Extensive experiments show that our method significantly outperforms previous approaches.

Bridge-Based Active Domain Adaptation for Aspect Term Extraction

With the popularity of smartphones, we have witnessed the rapid proliferation of multimodal posts on various social media platforms. We observe that the multimodal sentiment expression has specific global characteristics, such as the interdependencies of objects or scenes within the image. However, most previous studies only considered the representation of a single image-text post and failed to capture the global co-occurrence characteristics of the dataset. In this paper, we propose Multi-channel Graph Neural Networks with Sentiment-awareness (MGNNS) for image-text sentiment detection. Specifically, we first encode different modalities to capture hidden representations. Then, we introduce multi-channel graph neural networks to learn multimodal representations based on the global characteristics of the dataset. Finally, we implement multimodal in-depth fusion with the multi-head attention mechanism to predict the sentiment of image-text pairs. Extensive experiments conducted on three publicly available datasets demonstrate the effectiveness of our approach for multimodal sentiment detection.

Multimodal Sentiment Detection Based on Multi-channel Graph Neural Networks

Product reviews contain a large number of implicit aspects and implicit opinions. However, most of the existing studies in aspect-based sentiment analysis ignored this problem. In this work, we introduce a new task, named Aspect-Category-Opinion-Sentiment (ACOS) Quadruple Extraction, with the goal to extract all aspect-category-opinion-sentiment quadruples in a review sentence and provide full support for aspect-based sentiment analysis with implicit aspects and opinions. We furthermore construct two new datasets, Restaurant-ACOS and Laptop-ACOS, for this new task, both of which contain the annotations of not only aspect-category-opinion-sentiment quadruples but also implicit aspects and opinions. The former is an extension of the SemEval Restaurant dataset; the latter is a newly collected and annotated Laptop dataset, twice the size of the SemEval Laptop dataset. We finally benchmark the task with four baseline systems. Experiments demonstrate the feasibility of the new task and its effectiveness in extracting and describing implicit aspects and implicit opinions. The two datasets and source code of four systems are publicly released at \url{https://github.com/NUSTM/ACOS}.

Aspect-Category-Opinion-Sentiment Quadruple Extraction with Implicit Aspects and Opinions

Humor recognition has been widely studied as a text classification problem using data-driven approaches. However, most existing work does not examine the actual joke mechanism to understand humor. We break down any joke into two distinct components: the set-up and the punchline, and further explore the special relationship between them. Inspired by the incongruity theory of humor, we model the set-up as the part developing semantic uncertainty, and the punchline disrupting audience expectations. With increasingly powerful language models, we were able to feed the set-up along with the punchline into the GPT-2 language model, and calculate the uncertainty and surprisal values of the jokes. By conducting experiments on the SemEval 2021 Task 7 dataset, we found that these two features have better capabilities of telling jokes from non-jokes, compared with existing baselines.

Uncertainty and Surprisal Jointly Deliver the Punchline: Exploiting Incongruity-Based Features for Humor Recognition

Disentanglement of latent representations into content and style spaces has been a commonly employed method for unsupervised text style transfer. These techniques aim to learn the disentangled representations and tweak them to modify the style of a sentence. In this paper, we propose a counterfactual-based method to modify the latent representation, by posing a ‘what-if’ scenario. This simple and disciplined approach also enables a fine-grained control on the transfer strength. We conduct experiments with the proposed methodology on multiple attribute transfer tasks like Sentiment, Formality and Excitement to support our hypothesis.

Counterfactuals to Control Latent Disentangled Text Representations for Style Transfer

he product reviews summarization task aims to automatically produce a short summary for a set of reviews of a given product. Such summaries are expected to aggregate a range of different opinions in a concise, coherent and informative manner. This challenging task gives rise to two shortcomings in existing work. First, summarizers tend to favor generic content that appears in reviews for many different products, resulting in template-like, less informative summaries. Second, as reviewers often disagree on the pros and cons of a given product, summarizers sometimes yield inconsistent, self-contradicting summaries. We propose the PASS system (Perturb-and-Select Summarizer) that employs a large pre-trained Transformer-based model (T5 in our case), which follows a few-shot fine-tuning scheme. A key component of the PASS system relies on applying systematic perturbations to the model’s input during inference, which allows it to generate multiple different summaries per product. We develop a method for ranking these summaries according to desired criteria, coherence in our case, enabling our system to almost entirely avoid the problem of self-contradiction. We compare our system against strong baselines on publicly available datasets, and show that it produces summaries which are more informative, diverse and coherent.

PASS: Perturb-and-Select Summarizer for Product Reviews

The introduction of transformer-based cross-lingual language models brought decisive improvements to multilingual NLP tasks. However, the lack of labelled data has necessitated a variety of methods that aim to close the gap to high-resource languages. Zero-shot methods in particular, often use translated task data as a training signal to bridge the performance gap between the source and target language(s). We introduce XeroAlign, a simple method for task-specific alignment of cross-lingual pretrained transformers such as XLM-R. XeroAlign uses translated task data to encourage the model to generate similar sentence embeddings for different languages. The XeroAligned XLM-R, called XLM-RA, shows strong improvements over the baseline models to achieve state-of-the-art zero-shot results on three multilingual natural language understanding tasks. XLM-RA performs on par with state-of-the-art models on a cross-lingual adversarial paraphrasing task and its text classification accuracy exceeds that of XLM-R trained with labelled data.

XeroAlign: Zero-shot cross-lingual transformer alignment

Analysis of teacher evaluations is crucial to the development of robust educational programs, particularly through the validation of desirable qualities being reflected on in the text. This research applies Natural Language Processing techniques on a real-world dataset from a Filipino education non-profit to explore insights from analyzing evaluations written by Teacher Fellows who assess their own progress. Prior to this research, only qualitative assessment had been conducted on the text. Inspired by the use of word embedding similarities to capture semantic alignment, we utilize GloVe embeddings to determine to what extent these evaluations reflect concepts critical to measuring the competency of Teacher Fellows and upholding the organization’s Vision and Mission. As Fellows’ quantitative ratings improved, so too did their demonstration of competency in the text. Further, Teacher Fellow language was consistent with the organization’s Vision and Mission. This research therefore showcases the possibilities of NLP in education, improving our understanding of Teacher Fellow evaluations, which can lead to advances in program operations and education efforts.

Using Word Embeddings to Analyze Teacher Evaluations: An Application to a Filipino Education Non-Profit Organization

Link prediction on knowledge graphs (KGs) is a key research topic. Previous work mainly focused on binary relations, paying less attention to higher-arity relations although they are ubiquitous in real-world KGs. This paper considers link prediction upon n-ary relational facts and proposes a graph-based approach to this task. The key to our approach is to represent the n-ary structure of a fact as a small heterogeneous graph, and model this graph with edge-biased fully-connected attention. The fully-connected attention captures universal inter-vertex interactions, while with edge-aware attentive biases to particularly encode the graph structure and its heterogeneity. In this fashion, our approach fully models global and local dependencies in each n-ary fact, and hence can more effectively capture associations therein. Extensive evaluation verifies the effectiveness and superiority of our approach. It performs substantially and consistently better than current state-of-the-art across a variety of n-ary relational benchmarks. Our code is publicly available.

Link Prediction on N-ary Relational Facts: A Graph-based Approach

Pre-trained language models such as BERT have exhibited remarkable performances in many tasks in natural language understanding (NLU). The tokens in the models are usually fine-grained in the sense that for languages like English they are words or sub-words and for languages like Chinese they are characters. In English, for example, there are multi-word expressions which form natural lexical units and thus the use of coarse-grained tokenization also appears to be reasonable. In fact, both fine-grained and coarse-grained tokenizations have advantages and disadvantages for learning of pre-trained language models. In this paper, we propose a novel pre-trained language model, referred to as AMBERT (A Multi-grained BERT), on the basis of both fine-grained and coarse-grained tokenizations. For English, AMBERT takes both the sequence of words (fine-grained tokens) and the sequence of phrases (coarse-grained tokens) as input after tokenization, employs one encoder for processing the sequence of words and the other encoder for processing the sequence of the phrases, utilizes shared parameters between the two encoders, and finally creates a sequence of contextualized representations of the words and a sequence of contextualized representations of the phrases. Experiments have been conducted on benchmark datasets for Chinese and English, including CLUE, GLUE, SQuAD and RACE. The results show that AMBERT can outperform BERT in all cases, particularly the improvements are significant for Chinese. We also develop a method to improve the efficiency of AMBERT in inference, which still performs better than BERT with the same computational cost as BERT.

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