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Discourse signals are often implicit, leaving it up to the interpreter to draw the required inferences. At the same time, discourse is embedded in a social context, meaning that interpreters apply their own assumptions and beliefs when resolving these inferences, leading to multiple, valid interpretations. However, current discourse data and frameworks ignore the social aspect, expecting only a single ground truth. We present the first discourse dataset with multiple and subjective interpretations of English conversation in the form of perceived conversation acts and intents. We carefully analyze our dataset and create computational models to (1) confirm our hypothesis that taking into account the bias of the interpreters leads to better predictions of the interpretations, (2) and show disagreements are nuanced and require a deeper understanding of the different contextual factors. We share our dataset and code at http://github.com/ elisaF/subjective_discourse.

NAACL 2021

Did they answer? Subjective acts and intents in conversational discourse

2021 Annual Conference of the North American Chapter of the Association for Computational Linguistics.

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technical paper

Named Entity Recognition (NER) remains difficult in real-world settings; current challenges include short texts (low context), emerging entities, and complex entities (e.g. movie names). Gazetteer features can help, but results have been mixed due to challenges with adding extra features, and a lack of realistic evaluation data. It has been shown that including gazetteer features can cause models to overuse

GEMNET: Effective Gated Gazetteer Representations for Recognizing Complex Entities in Low-context Input

Neural PCFGs have been proved effective in unsupervised constituency parsing. However, due to the high complexity of the inside algorithm, they cannot scale to a relatively large number of grammar symbols.

PCFGs Can Do Better: Inducing Probabilistic Context-Free Grammars with Many Symbols

We investigate video-aided grammar induction, which learns a constituency parser from both unlabeled text and its corresponding video. Existing methods of multi-modal grammar induction focus on learning syntactic grammars from text-image pairs, with promising results showing that the information from static images is useful in induction. However, videos provide even richer information, including not only static objects but also actions and state changes useful for inducing verb phrases.

Video-aided Unsupervised Grammar Induction

The development of neural networks and pretraining techniques has spawned many sentence-level tagging systems that achieved superior performance on typical benchmarks. However, a relatively less discussed topic is what if more context information is introduced into current top-scoring tagging systems. Although several existing works have attempted to shift tagging systems from sentence-level to document-level, there is still no consensus conclusion about when and why it works, which limits the applicability of the larger-context approach in tagging tasks. In this paper, instead of pursuing a state-of-the-art tagging system by architectural exploration, we focus on investigating when and why the larger-context training, as a general strategy, can work.

Larger-Context Tagging: When and Why Does It Work?

Universal dependencies (UD) is a framework for morphosyntactic annotation
of human language, which to date has been used to create treebanks for more
than 100 languages. In this article, we outline the linguistic theory of
the UD framework, which draws on a long tradition of typologically oriented
grammatical theories. Grammatical relations between words are centrally
used to explain how predicate--argument structures are encoded
morphosyntactically in different languages while morphological features and
part-of-speech classes give the properties of words. We argue that this
theory is a good basis for cross-linguistically consistent annotation of
typologically diverse languages in a way that supports computational
natural language understanding as well as broader linguistic studies.


Universal Dependencies

Evaluating the quality of responses generated by open-domain conversation systems is a challenging task. This is partly because there can be multiple appropriate responses to a given dialogue history. Reference-based metrics that rely on comparisons to a set of known correct responses often fail to account for this variety, and consequently correlate poorly with human judgment. To address this problem, researchers have investigated the possibility of assessing response quality without using a set of known correct responses. RUBER demonstrated that an automatic response evaluation model could be made using unsupervised learning for the next-utterance prediction (NUP) task. For the unsupervised learning of such model, we propose a method of manipulating a golden response to create a new negative response that is designed to be inappropriate within the context while maintaining high similarity with the original golden response. We find, from our experiments on English datasets, that using the negative samples generated by our method alongside random negative samples can increase the model’s correlation with human evaluations. The process of generating such negative samples is automated and does not rely on human annotation.

Generating Negative Samples by Manipulating Golden Responses for Unsupervised Learning of a Response Evaluation Model

Retrieval-based dialogue systems display an outstanding performance when pre-trained language models are used, which includes bidirectional encoder representations from transformers (BERT). During the multi-turn response selection, BERT focuses on training the relationship between the context with multiple utterances and the response. However, this method of training is insufficient when considering the relations between each utterance in the context. This leads to a problem of not completely understanding the context flow that is required to select a response.

Fine-grained Post-training for Improving Retrieval-based Dialogue Systems

Most chatbot literature that focuses on improving the fluency and coherence of a chatbot, is dedicated to making chatbots more human-like. However, very little work delves into what really separates humans from chatbots --

Put Chatbot into Its Interlocutor's Shoes: New Framework to Learn Chatbot Responding with Intention

Existing dialogue corpora and models are typically designed under two disjoint motives: while task-oriented systems focus on achieving functional goals (e.g., booking hotels), open-domain chatbots aim at making socially engaging conversations. In this work, we propose to integrate both types of systems by Adding Chit-Chat to ENhance Task-ORiented dialogues (ACCENTOR), with the goal of making virtual assistant conversations more engaging and interactive. Specifically, we propose a Human <-> AI collaborative data collection approach for generating diverse chit-chat responses to augment task-oriented dialogues with minimal annotation effort. We then present our new chit-chat-based annotations to 23.8K dialogues from two popular task-oriented datasets (Schema-Guided Dialogue and MultiWOZ 2.1) and demonstrate their advantage over the originals via human evaluation. Lastly, we propose three new models for adding chit-chat to task-oriented dialogues, explicitly trained to predict user goals and to generate contextually relevant chit-chat responses. Automatic and human evaluations show that, compared with the state-of-the-art task-oriented baseline, our models can code-switch between task and chit-chat to be more engaging, interesting, knowledgeable, and humanlike, while maintaining competitive task performance.

Adding Chit-Chat to Enhance Task-Oriented Dialogues

Knowledge is now starting to power neural dialogue agents. At the same time, the risk of misinformation and disinformation from dialogue agents also rises. Verifying the veracity of information from formal sources are widely studied in computational fact checking. In this work, we ask: How robust are fact checking systems on claims in colloquial style? We aim to open up new discussions in the intersection of fact verification and dialogue safety. In order to investigate how fact checking systems behave on colloquial claims, we transfer the styles of claims from FEVER (Thorne et al., 2018) into colloquialism. We find that existing fact checking systems that perform well on claims in formal style significantly degenerate on colloquial claims with the same semantics. Especially, we show that document retrieval is the weakest spot in the system even vulnerable to filler words, such as “yeah” and “you know”. The document recall of WikiAPI retriever (Hanselowski et al., 2018) which is 90.0% on FEVER, drops to 72.2% on the colloquial claims. We compare the characteristics of colloquial claims to those of claims in formal style, and demonstrate the challenging issues in them.

Did they answer? Subjective acts and intents in conversational discourse

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GEMNET: Effective Gated Gazetteer Representations for Recognizing Complex Entities in Low-context Input

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Did they answer? Subjective acts and intents in conversational discourse

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Next from NAACL 2021

GEMNET: Effective Gated Gazetteer Representations for Recognizing Complex Entities in Low-context Input

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Continuous Model Improvement for Language Understanding with Machine Translation

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RESOURCES

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