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We propose a practical instant question answering (QA) system on product pages of e-commerce services, where for each user query, relevant community question answer (CQA) pairs are retrieved. User queries and CQA pairs differ significantly in language characteristics making relevance learning difficult. Our proposed transformer-based model learns a robust relevance function by jointly learning unified syntactic and semantic representations without the need for human labeled data. This is achieved by distantly supervising our model by distilling from predictions of a syntactic matching system on user queries and simultaneously training with CQA pairs. Training with CQA pairs helps our model learning semantic QA relevance and distant supervision enables learning of syntactic features as well as the nuances of user querying language. Additionally, our model encodes queries and candidate responses independently allowing offline candidate embedding generation thereby minimizing the need for real-time transformer model execution. Consequently, our framework is able to scale to large e-commerce QA traffic. Extensive evaluation on user queries shows that our framework significantly outperforms both syntactic and semantic baselines in offline as well as large scale online A/B setups of a popular e-commerce service.


NAACL 2021

Distantly Supervised Transformers For E-Commerce Product QA

2021 Annual Conference of the North American Chapter of the Association for Computational Linguistics.

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technical paper

Explaining neural network models is important for increasing their trustworthiness in real-world applications. Most existing methods generate post-hoc explanations for neural network models by identifying individual feature attributions or detecting interactions between adjacent features. However, for models with text pairs as inputs (e.g., paraphrase identification), existing methods are not sufficient to capture feature interactions between two texts and their simple extension of computing all word-pair interactions between two texts is computationally inefficient. In this work, we propose the Group Mask (GMASK) method to implicitly detect word correlations by grouping correlated words from the input text pair together and measure their contribution to the corresponding NLP tasks as a whole. The proposed method is evaluated with two different model architectures (decomposable attention model and BERT) across four datasets, including natural language inference and paraphrase identification tasks. Experiments show the effectiveness of GMASK in providing faithful explanations to these models.


Explaining Neural Network Predictions on Sentence Pairs via Learning Word-Group Masks

Existing work on probing of pretrained language models (LMs) has predominantly focused on sentence-level syntactic tasks. In this paper, we introduce document-level discourse probing to evaluate the ability of pretrained LMs to capture document-level relations. We experiment with 7 pretrained LMs, 4 languages, and 7 discourse probing tasks, and find BART to be overall the best model at capturing discourse — but only in its encoder, with BERT performing surprisingly well as the baseline model. Across the different models, there are substantial differences in which layers best capture discourse information, and large disparities between models.


Discourse Probing of Pretrained Language Models

Improving model generalization on held-out data is one of the core objectives in commonsense reasoning.
Recent work has shown that models trained on the dataset with superficial cues tend to perform well on the easy test set with superficial cues but perform poorly on the hard test set without superficial cues.
Previous approaches have resorted to manual methods of encouraging models not to overfit to superficial cues.
While some of the methods have improved performance on hard instances, they also lead to degraded performance on easy instances.
Here, we propose to explicitly learn a model that does well on both the easy test set with superficial cues and hard test set without superficial cues.
Using a meta-learning objective, we learn such a model that improves performance on both the easy test set and the hard test set.
By evaluating our models on Choice of Plausible Alternatives (COPA) and Commonsense Explanation, we show that our proposed method leads to improved performance on both the easy test set and the hard test set upon which we observe up to 16.5 percentage points improvement over the baseline.


Learning to Learn to be Right for the Right Reasons

Robustness and counterfactual bias are usually evaluated on a test dataset. However, are these evaluations robust? If the test dataset is perturbed slightly, will the evaluation results keep the same? In this paper, we propose a "double perturbation" framework to uncover model weaknesses beyond the test dataset. The framework first perturbs the test dataset to construct abundant natural sentences similar to the test data, and then diagnoses the prediction change regarding a single-word substitution. We apply this framework to study two perturbation-based approaches that are used to analyze models' robustness and counterfactual bias in English. (1) For robustness, we focus on synonym substitutions and identify vulnerable examples where prediction can be altered. Our proposed attack attains high success rates (96.0%-99.8%) in finding vulnerable examples on both original and robustly trained CNNs and Transformers. (2) For counterfactual bias, we focus on substituting demographic tokens (e.g., gender, race) and measure the shift of the expected prediction among constructed sentences. Our method is able to reveal the hidden model biases not directly shown in the test dataset. Our code is available at https://github.com/chong-z/nlp-second-order-attack.


Double Perturbation: On the Robustness of Robustness and Counterfactual Bias Evaluation

Transformer architecture achieves great success in abundant natural language processing tasks. The over-parameterization of the Transformer model has motivated plenty of works to alleviate its overfitting for superior performances. With some explorations, we find simple techniques such as dropout, can greatly boost model performance with a careful design. Therefore, in this paper, we integrate different dropout techniques into the training of Transformer models. Specifically, we propose an approach named UniDrop to unites three different dropout techniques from fine-grain to coarse-grain, i.e., feature dropout, structure dropout, and data dropout. Theoretically, we demonstrate that these three dropouts play different roles from regularization perspectives. Empirically, we conduct experiments on both neural machine translation and text classification benchmark datasets. Extensive results indicate that Transformer with UniDrop can achieve around 1.5 BLEU improvement on IWSLT14 translation tasks, and better accuracy for the classification even using strong pre-trained RoBERTa as backbone.


UniDrop: A Simple yet Effective Technique to Improve Transformer without Extra Cost

Non-Autoregressive machine Translation (NAT) models have demonstrated significant inference speedup but suffer from inferior translation accuracy. The common practice to tackle the problem is transferring the Autoregressive machine Translation (AT) knowledge to NAT models, e.g., with knowledge distillation. In this work, we hypothesize and empirically verify that AT and NAT encoders capture different linguistic properties and representations of source sentences. Therefore, we propose to adopt the multi-task learning to transfer the AT knowledge to NAT models through the encoder sharing. Specifically, we take the AT model as an auxiliary task to enhance NAT model performance. Experimental results on WMT14 English->German and WMT16 English->Romanian datasets show that the proposed multi-task NAT achieves significant improvements over the baseline NAT models. In addition, experimental results demonstrate that our multi-task NAT is complementary to the standard knowledge transfer method, knowledge distillation.



Multi-Task Learning with Shared Encoder for Non-Autoregressive Machine Translation

Document-level neural machine translation (NMT) has proven to be of profound value for its effectiveness on capturing contextual information. Nevertheless, existing approaches 1) simply introduce the representations of context sentences without explicitly characterizing the inter-sentence reasoning process; and 2) feed ground-truth target contexts as extra inputs at the training time, thus facing the problem of exposure bias. To this end, we propose a novel Multi-Hop Transformer (MHT) which offers NMT abilities to explicitly model the human-like draft-editing and reasoning process. Specifically, our model serves the sentence-level translation as a draft and properly refines its representations by attending to multiple antecedent sentences iteratively. Experiments on four widely used document translation tasks demonstrate that our method can significantly improve document-level translation performance.


Multi-Hop Transformer for Document-Level Machine Translation

Unsupervised neural machine translation (UNMT) that relies solely on massive monolingual corpora has achieved remarkable results in several translation tasks. However, in real-world scenarios, massive monolingual corpora do not exist for some extremely low-resource languages such as Estonian, and UNMT systems usually perform poorly when there is not adequate training corpus for one language. In this paper, we first define and analyze the unbalanced training data scenario for UNMT. Based on this scenario, we propose UNMT self-training mechanisms to train a robust UNMT system and improve its performance in this case. Experimental results on several language pairs show that the proposed methods substantially outperform conventional UNMT systems.


Self-Training for Unsupervised Neural Machine Translation in Unbalanced Training Data Scenarios

Domain Adaptation is widely used in practical applications of neural machine translation, which aims to achieve good performance on both general domain and in-domain data. However, the existing methods for domain adaptation usually suffer from catastrophic for- getting, large domain divergence, and model explosion. To address these three problems, we propose a method of “divide and conquer” which is based on the importance of neurons or parameters for the translation model. In this method, we first prune the model and only keep the important neurons or parameters, making them responsible for both general-domain and in-domain translation. Then we further train the pruned model supervised by the original whole model with knowledge dis- titillation. Last we expand the model to the original size and fine-tune the added parameters for the in-domain translation. We conducted experiments on different language pairs and domains and the results show that our method can achieve significant improvements compared with several strong baselines.


Pruning-then-Expanding Model for Domain Adaptation of Neural Machine Translation

Most privacy protection studies for textual data focus on removing explicit sensitive identifiers. However, personal writing style, as a strong indicator of authorship, is often neglected. Recent studies, such as SynTF, have shown promising results on privacy-preserving text mining. However, their anonymization algorithm can only output numeric term vectors which are difficult for the recipients to interpret. We propose a novel text generation model with a two-set exponential mechanism for authorship anonymization. By augmenting the semantic information through a REINFORCE training reward function, the model can generate differentially private text that has a close semantic and similar grammatical structure to the original text while removing personal traits of the writing style. It does not assume any conditioned labels or paralleled text data for training. 


Distantly Supervised Transformers For E-Commerce Product QA

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