EMNLP 2025

November 07, 2025

Suzhou, China

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Dialogue summarization aims to distill the core meaning of a conversation into a concise text. This is crucial for reducing the complexity and noise inherent in dialogue-heavy applications. While recent approaches typically train language models to mimic human-written summaries, such supervision is costly and often results in outputs that lack task-specific focus limiting their effectiveness in downstream applications, such as medical tasks. In this paper, we propose QUARTZ, a framework for task-oriented utility-based dialogue summarization. QUARTZ starts by generating multiple summaries and task-oriented question-answer pairs from a dialogue in a zero-shot manner using a pool of large language models (LLMs). The quality of the generated summaries is evaluated by having LLMs answer task-related questions before (i) selecting the best candidate answers and (ii) identifying the most informative summary based on these answers. Finally, we fine-tune the best LLM on the selected summaries. When validated on multiple datasets, QUARTZ demonstrates its effectiveness by achieving competitive results in various zero-shot settings, rivaling fully-supervised State-of-the-Art (SotA) methods. Code will be released publicly.

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Yulong Bian and 6 other authors

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