EMNLP 2025

November 05, 2025

Suzhou, China

Would you like to see your presentation here, made available to a global audience of researchers?
Add your own presentation or have us affordably record your next conference.

Large Language Models (LLMs) have introduced paradigm-shifting approaches in natural language processing. Yet, their transformative in-context learning (ICL) capabilities remain unutilized, especially in customer service dialogue summarization—a domain plagued by generative hallucinations, detail omission, and inconsistencies. We present Chain-of-Interactions (CoI), a novel transformative, single-instance, and multi-step framework that orchestrates information extraction, self-correction, and evaluation through sequential interactive generation chains. By strategically leveraging LLMs' ICL capabilities through precisely engineered prompts, CoI dramatically enhances abstractive task-oriented dialogue summarization (ATODS) quality and usefulness. Our comprehensive evaluation methodology combines novel LLM-based and standard automatic evaluation metrics with rigorous human assessment across real-world and benchmark customer service dialogue interactions. Results reveal CoI's decisive superiority, significantly outperforming state-of-the-art Chain-of-Density (CoD) approaches across nine distinct summarization quality dimensions. This research addresses critical gaps in task-oriented dialogue summarization for customer service applications and establishes new standards for harnessing LLMs' reasoning capabilities in practical, industry-relevant contexts\footnote{Dataset, code, and materials are available: \url{https://anonymous.4open.science/r/CoI-BFC0}}.

Downloads

SlidesPaperTranscript English (automatic)

Next from EMNLP 2025

PIP: Perturbation-based Iterative Pruning for Large Language Models
poster

PIP: Perturbation-based Iterative Pruning for Large Language Models

EMNLP 2025

+4Jianfeng Qu
Yi Cao and 6 other authors

05 November 2025

Stay up to date with the latest Underline news!

Select topic of interest (you can select more than one)

PRESENTATIONS

  • All Presentations
  • For Librarians
  • Resource Center
  • Free Trial
Underline Science, Inc.
1216 Broadway, 2nd Floor, New York, NY 10001, USA

© 2025 Underline - All rights reserved