China

Detecting abnormal events in real-world customer service dialogues is highly challenging due to the complexity of business data and the dynamic nature of customer interactions. 
Moreover, models must demonstrate strong out-of-domain (OOD) generalization to enable rapid adaptation across different business scenarios and maximize commercial value.
In this work, we propose a novel Adaptive Perplexity-Aware Reinforcement Learning (APARL) framework that leverages the advanced reasoning capabilities of large language models for abnormal event detection. 
APARL introduces a dual-loop dynamic curriculum learning architecture, enabling the model to progressively focus on more challenging samples as its proficiency increases. This design effectively addresses performance bottlenecks and significantly enhances OOD transferability.
Extensive evaluations on food delivery dialogue tasks show that our model achieves significantly enhanced adaptability and robustness, attaining the highest F1 score with an average improvement of 17.19\%, and an average improvement of 9.59\% in OOD transfer tests. This method provides a superior solution for industrial deployment of anomaly detection models, contributing to improved operational efficiency and commercial benefits.

EMNLP 2025

A Reasoner for Real-World Event Detection: Scaling Reinforcement Learning via Adaptive Perplexity-Aware Sampling Strategy

event detection in real-world

customer service

large language models

reinforcement learning

It is my great pleasure and honor to welcome you to the 64th Annual Meeting of the Association for Computational Linguistics (ACL 2026), held in San Diego, California, USA, July 2–7, 2026. ACL 2026 continues our fields tradition of excellence in scholarship, innovation, and inclusivity, and I am deeply grateful to the many volunteers who have worked tirelessly to bring this event to life.

It is exciting to see the many developments in the field reflected at our conference, such as the advancement of large language models (born out of our community) into many application directions. This is not without challenges, partly due to unsolved problems, and partly due to misuse of the technology. All this is reflected well at ACL 2026. The conference also reflects that the field is not only about advancing technology, but also the science of fundamentally understanding language and how it is use by many different speaker communities. 
[Full Message from General Chair Philipp Koehn](https://drive.google.com/file/d/1QiJFOmMjvDgsDo3i1XzlQnImxe3RU_Cy/view?usp=sharing) 
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ACL 2026

The 64th Annual Meeting of the Association for Computational Linguistics (ACL 2026) will take place in San Diego, California, from July 2 - 7, 2026.

poster

## Welcome!
"I am excited to welcome you to this year’s edition of the Conference on Empirical Methods in Natural Language Processing! Importantly, it marks the 30th edition of EMNLP. With over 8,000 submissions, more than 3,000 accepted papers, and thousands of attendees, we have come a long way from that first
workshop, which had 14 accepted papers. As the field looks ahead, Suzhou is the fitting location for celebrating this milestone: rooted in a long literary tradition, yet modern and forward-looking, and home to a large share of the NLP community." 

*Message from the General Chair, Dirk Hovy*

Celebrate 30 Years of EMNLP! 
EMNLP 2025 will be held in Suzhou, China from November 5th to November 9th, 2025.

Structured outputs are essential for large language models (LLMs) in critical applications like agents and information extraction. Despite their capabilities, LLMs often generate outputs that deviate from predefined schemas, significantly hampering reliable application development. We present SLOT (Structured LLM Output Transformer), a model-agnostic approach that transforms unstructured LLM outputs into precise structured formats. While existing solutions predominantly rely on constrained decoding techniques or are tightly coupled with specific models, SLOT employs a fine-tuned lightweight language model as a post-processing layer, achieving flexibility across various LLMs and schema specifications. We introduce SLOTBench, curated by a data synthesis pipeline alongside a formal evaluation methodology that quantifies both schema accuracy and content fidelity. Our results demonstrate that fine-tuned Mistral-7B model with constrained decoding achieves near-perfect schema accuracy (99.5%) and content similarity (94.0%), outperforming Claude-3.5-Sonnet by substantial margins (+25 and +20 percentage points, respectively). Notably, even compact models like Llama-3.2-1B can match or exceed the structured output capabilities of much larger proprietary models when equipped with SLOT, enabling reliable structured generation in resource-constrained environments. SLOTBench will be released upon legal approval.

SLOT: Structuring the Output of Large Language Models

Large Language Models (LLMs) have demonstrated impressive text generation capabilities, yet their outputs often misalign with human preferences. To address this challenge, Reinforcement Learning from Human Feedback (RLHF) has become an essential component of modern LLM training pipelines. Although Proximal Policy Optimization (PPO) initially emerged as a favored RLHF strategy, its complexity and inefficiency have spurred the investigation of simpler alternatives. This work presents, to the authors' knowledge, the most comprehensive benchmark to date of seventeen state-of-the-art RLHF algorithms. We evaluate these algorithms on two different benchmarks, OpenAI's TL;DR Summarization and Anthropic's Helpfulness / Harmlessness, with two different reward models a Gemma 2B Reward model and a Rules based reward model. We incorporate extensive hyperparameter sweeps for each algorithm. With this expanded analysis, we report consistently top-performing RLHF algorithms: IPO, DPO, Reinforce, GRPO, and Best-of-N, and list the highest performing hyperparameter combinations for each. This work aims to guide practitioners in selecting the most effective RLHF algorithm while promoting a culture of thorough and impartial benchmarking in the field.

RLHF Algorithms Ranked: An Extensive Evaluation Across Diverse Tasks, Rewards, and Hyperparameters

In this paper, we use large language models to generate personalized stories for language learners, using only the vocabulary they know.
The generated texts are specifically written to teach the user new vocabulary by simply reading stories where it appears in context, while at the same time seamlessly reviewing recently learned vocabulary. The generated stories are enjoyable to read and the vocabulary reviewing/learning is optimized by a Spaced Repetition System.
The experiments are conducted in three languages: English, Chinese and Polish, evaluating three story generation methods and three strategies for enforcing lexical constraints. The results show that the generated stories are more grammatical, coherent, and provide better examples of word usage than texts generated by the standard constrained beam search approach.

SRS-Stories: Vocabulary-constrained multilingual story generation for language learning

Given the inherent subjectivity of similarity in text, fully unsupervised text clustering is unlikely to produce groupings that work across a variety of use cases. Traditional techniques to guide clustering rely on costly, time-consuming human feedback and/or pre-existing labels. Leveraging recent advancements in LLMs and decoder-only embedding models, we present techniques to effectively control text embeddings with minimal human input: prefix instructions and LLM preprocessing. We evaluate clustering performance for datasets with multiple independent ground-truth labels, or perspectives, and find that these techniques can be used to improve clustering for one perspective or use case, at the cost of a tradeoff in performance for another use case.

Controllable Clustering with LLM-driven Embeddings

Open-ended survey responses provide valuable insights in marketing research, but low-quality responses not only burden researchers with manual filtering but also risk leading to misleading conclusions, underscoring the need for effective evaluation. Existing automatic evaluation methods target LLM-generated text and inadequately assess human-written responses with their distinct characteristics. We propose a two-stage evaluation framework specifically designed for human survey responses. First, gibberish filtering filters out nonsensical responses, then three dimensions—effort, relevance, and completeness—are evaluated using LLM capabilities, grounded in empirical analysis of real-world survey data. Validation on English and Korean datasets shows that our framework outperforms existing metrics and demonstrates high practical applicability for real-world applications across multilingual setting, showing strong correlations with expert assessment.

Transparent Reference-free Automated Evaluation of Open-Ended User Survey Responses

Real-time identification of out-of-context outputs from large language models (LLMs) is crucial for enterprises to safely adopt retrieval augmented generation (RAG) systems. In this work, we develop lightweight models capable of detecting when LLM-generated text deviates from retrieved source documents semantically. We compare their performance against open-source alternatives on data from credit policy and sustainability reports used in the banking industry. The fine-tuned DeBERTa model stands out for its superior performance, speed, and simplicity, as it requires no additional preprocessing or feature engineering. While recent research often prioritises state-of-the-art accuracy through fine-tuned generative LLMs and complex training pipelines, we demonstrate how detection models are deployed efficiently with high speed and minimal resource usage.

RAGulator: Lightweight Out-of-Context Detectors for Grounded Text Generation

Group Relative Policy Optimization (GRPO) is a promising approach to complex, real-world tasks, such as those involving multiple rewards or strict constraints. However, when training GRPO with multiple rewards, the weights of each reward must be decided in advance. Failing to balance the objectives adequately can lead to overfitting or insufficient learning of each reward function. 
To address this problem, we propose Auto-Weighted Group Relative Policy Optimization (AW-GRPO), which adjusts reward weights during training according to the progress of the learning of each objective so far.
We evaluate AW-GRPO on advertising text generation, a real-world problem where the generated text must satisfy multiple objectives, such as quality and diversity, while adhering to the constraints of the media (e.g., maximum number of characters).
Our results show that AW-GRPO successfully balances multiple objectives, improving the overall scores while reducing the constraint violation rate.
We additionally evaluate AW-GRPO using publicly available benchmark problems for reproducibility, in which we observe the same qualitative result that the proposed method outperforms GRPO.

Auto-Weighted Group Relative Preference Optimization for Multi-Objective Text Generation Tasks

We present an enterprise‐grade translation platform for global e-commerce that combines daily batch and real-time API pipelines with optimized T5‐based models and a Reference Generator to enforce >99\% non‐translatable entity preservation. A linguist‐driven rule engine and explainable evaluation framework (BLEU, COMET, and a custom e-commerce metric) enable continuous quality improvements. Deployed on GPU-accelerated inference servers and CPU-based processing nodes, our system processes millions of listings per day with sub-second latency and achieves 10×–100× cost savings over general-purpose LLMs for English→Spanish and English→French translation, all while version-tracking every update for robust enterprise rollouts.

Cost-Effective E-Commerce Catalog Translation at Scale Ensuring Named Entity Protection

Automated evaluation using LLM-as-Judge offers significant practical benefits for industrial applications. However, the commonly recognized misalignment of judgment biases between humans and LLM-as-Judge hinders its usage in real-world businesses. Although preference-finetuning could be a potential solution, it is often impractical for industrial use-cases due to the scarcity of business-specific data and the infeasibility of applying it to closed models. In this paper, we propose InstaJudge, an LLM-as-Judge library that improves alignments of judgment biases through automatic prompt optimization (APO). Our library not only integrates recent APO methods within a unified framework but also introduces a novel APO approach called distribution-preserving few-shot sampling (DPFS). Experimental results verify demonstrate DPFS significantly outperforms existing LLM-as-Judge libraries, like DeepEval, and APO methods by a large margin, while being more cost efficient.

InstaJudge: Aligning Judgment Bias of LLM-as-Judge with Humans in Industry Applications

ETL (Extract, Transform, Load) tools such as IBM DataStage allow users to visually assemble complex data workflows, but configuring stages and their properties remains time-consuming and requires deep tool knowledge. We propose a system that translates natural language descriptions into executable workflows, automatically predicting both the structure and detailed configuration of the flow. At its core lies a Classifier-Augmented Generation (CAG) approach that combines utterance decomposition with a classifier and stage-specific few-shot prompting to produce accurate stage predictions. These stages are then connected into non-linear workflows using edge prediction, and stage properties are inferred from sub-utterance context. We compare CAG against strong single-prompt and agentic baselines, showing improved accuracy and efficiency—reducing token usage by over 60\%. Our architecture is modular, interpretable, and capable of end-to-end workflow generation, including robust validation steps. To our knowledge, this is the first system with a detailed evaluation across stage prediction, edge layout, and property generation for natural-language-driven ETL authoring.

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SLOT: Structuring the Output of Large Language Models

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Hierarchical Reason-of-Contact Detection in Retail Banking Customer Interactions via LLM-Driven Taxonomy Induction

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Next from EMNLP 2025

SLOT: Structuring the Output of Large Language Models

Similar lecture

Hierarchical Reason-of-Contact Detection in Retail Banking Customer Interactions via LLM-Driven Taxonomy Induction

Stay up to date with the latest Underline news!

PRESENTATIONS

CONFERENCES

COMPANY

RESOURCES

Downloads