EMNLP 2025

November 05, 2025

Suzhou, China

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As MT becomes commonplace, understanding how the general public perceives and relies on imperfect MT becomes critical. This paper contributes to the EMNLP 2025 theme of interdisciplinary recontextualization by bringing Human-Computer Interaction (HCI) methods to study these questions. We present a human study conducted in a public museum (n=452), investigating how fluency and adequacy errors impact bilingual and non-bilingual users' reliance on MT during casual use. Our findings reveal that non-bilingual users often over-rely on MT due to a lack of evaluation strategies and alternatives, while experiencing the impact of errors can prompt users to reassess future reliance. This highlights the need for MT evaluation and NLP explanation techniques to promote MT literacy. More broadly, this work illustrates recontextualizing NLP to address its societal implications.

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