EMNLP 2025

November 05, 2025

Suzhou, China

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Converging societal and technical factors have transformed language technologies into user-facing applications employed across languages. Machine Translation (MT) has become a global tool, with cross-lingual services now also supported by dialogue systems powered by multilingual Large Language Models (LLMs). Such accessibility has expanded MT’s reach to a vast base of lay users, often with little to no expertise in the languages or the technology itself. And yet, the understanding of MT consumed by this diverse group of users—their needs, experiences, and interactions with these systems—remains limited. We trace the shift in MT user profiles, focusing on non-expert users and how their engagement with these systems may change with LLMs. We identify three key factors—usability, trust, and literacy—that shape these interactions and must be addressed to align MT with user needs. By exploring these dimensions, we offer insights to guide future MT with a user-centered approach.

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Think, Verbalize, then Speak: Bridging Complex Thoughts and Comprehensible Speech

EMNLP 2025

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Gunhee Kim and 3 other authors

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