Austria

Review-based Product Question Answering (PQA) allows e-commerce platforms to automatically address customer queries by leveraging insights from user reviews. However, existing PQA systems generate answers with only a single perspective, failing to capture the diversity of customer opinions. In this paper we introduce a novel task Quantitative Query-Focused Summarization (QQSUM), which aims to summarize diverse customer opinions into representative Key Points (KPs) and quantify their prevalence to effectively answer user queries. While Retrieval-Augmented Generation (RAG) shows promise for PQA, its generated answers still fall short of capturing the full diversity of viewpoints. To tackle this challenge, our model QQSUM-RAG, which extends RAG, employs few-shot learning to jointly train a KP-oriented retriever and a KP summary generator, enabling KP-based summaries that capture diverse and representative opinions. Experimental results demonstrate that QQSUM-RAG achieves superior performance compared to state-of-the-art RAG baselines in both textual quality and quantification accuracy of opinions. Our source code is available at: https://github.com/antangrocket1312/QQSUMM

ACL 2025

QQSUM: A Novel Task and Model of Quantitative Query-Focused Summarization for Review-based Product Question Answering

quantitative summarization

opinion summarization

query-focused summarization

key point analysis

### Welcome to ACL 2023, the 61st Annual Meeting of the Association for Computational Linguistics! 
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ACL 2023

The Association for Computational Linguistics (ACL) is the premier international scientific and professional society for people working on computational problems involving human language, a field often referred to as either computational linguistics or natural language processing.

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### Welcome to The 63rd Annual Meeting of the Association for Computational Linguistics (ACL 2025)

Message from the General Chair: 
*It is my great pleasure and honor to welcome you to the 63rd Annual Meeting of the Association for Computational Linguistics (ACL 2025), held in beautiful Vienna, Austria, from July 27 to August 1, 2025. ACL2025continues our field’s tradition of excellence in scholarship, innovation, and inclusivity, and I am deeply grateful to the many volunteers who have worked tirelessly to bring this event to life.* 
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Welcome to The 63rd Annual Meeting of the Association for Computational Linguistics (ACL 2025)

While NLP research has made strides in conversational tasks, many approaches focus on single-turn responses with well-defined objectives or evaluation criteria. In contrast, coaching presents unique challenges with initially undefined goals that evolve through multi-turn interactions, subjective evaluation criteria, mixed-initiative dialogue. In this work, we describe and implement five multi-turn coaching agents that exhibit distinct conversational styles, and evaluate them through a user study, collecting first-person feedback on 155 conversations. We find that users highly value core functionality, and that stylistic components in absence of core components are viewed negatively. By comparing user feedback with third-person evaluations from health experts and an LM, we reveal significant misalignment across evaluation approaches. Our findings provide insights into design and evaluation of conversational coaching agents and contribute toward improving human-centered NLP applications.

Substance over Style: Evaluating Proactive Conversational Coaching Agents

Text-to-image (T2I) models enable rapid concept design, making them widely used in AI-driven design. While recent studies focus on generating semantic and stylistic variations of given design concepts, --the integration of multiple affordances into a single coherent concept--remains largely overlooked. In this paper, we introduce SYNTHIA, a framework for generating novel, functionally coherent designs based on desired affordances. Our approach leverages a hierarchical concept ontology that decomposes concepts into parts and affordances, serving as a crucial building block for functionally coherent design. We also develop a curriculum learning scheme based on our ontology that contrastively fine-tunes T2I models to progressively learn affordance composition while maintaining visual novelty. To elaborate, we (i) gradually increase affordance distance, guiding models from basic concept-affordance association to complex affordance compositions that integrate parts of distinct affordances into a single, coherent form, and (ii) enforce visual novelty by employing contrastive objectives to push learned representations away from existing concepts. Experimental results show that SYNTHIA outperforms state-of-the-art T2I models, demonstrating absolute gains of 25.1% and 14.7% for novelty and functional coherence in human evaluation, respectively.

SYNTHIA: Novel Concept Design with Affordance Composition

User simulators are crucial for replicating human interactions with dialogue systems, supporting both collaborative training and automatic evaluation, especially for large language models (LLMs). However, current role-playing methods face challenges such as a lack of utterance-level authenticity and user-level diversity, often hindered by role confusion and dependence on predefined profiles of well-known figures. In contrast, direct simulation focuses solely on text, neglecting implicit user traits like personality and conversation-level consistency. To address these issues, we introduce the User Simulator with Implicit Profiles (USP), a framework that infers implicit user profiles from human-machine interactions to simulate personalized and realistic dialogues. We first develop an LLM-driven extractor with a comprehensive profile schema, then refine the simulation using conditional supervised fine-tuning and reinforcement learning with cycle consistency, optimizing at both the utterance and conversation levels. Finally, a diverse profile sampler captures the distribution of real-world user profiles. Experimental results show that USP outperforms strong baselines in terms of authenticity and diversity while maintaining comparable consistency. Additionally, using USP to evaluate LLM on dynamic multi-turn aligns well with mainstream benchmarks, demonstrating its effectiveness in real-world applications.

Know You First and Be You Better: Modeling Human-Like User Simulators via Implicit Profiles

Large Language Models (LLMs) have emerged as the new recommendation engines, surpassing traditional methods in both capability and scope, particularly in code generation. In this paper, we reveal a novel **provider bias** in LLMs: without explicit directives, these models show systematic preferences for services from specific providers in their recommendations (e.g., favoring Google Cloud over Microsoft Azure). To systematically investigate this bias, we develop an automated pipeline to construct the dataset, incorporating 6 distinct coding task categories and 30 real-world application scenarios. Leveraging this dataset, we conduct the **first** comprehensive empirical study of provider bias in LLM code generation across seven state-of-the-art LLMs, utilizing approximately 500 million tokens (equivalent to $5,000+ in computational costs). Our findings reveal that LLMs exhibit significant provider preferences, predominantly favoring services from Google and Amazon, and can autonomously modify input code to incorporate their preferred providers without users' requests. Such a bias holds far-reaching implications for market dynamics and societal equilibrium, potentially contributing to digital monopolies. It may also deceive users and violate their expectations, leading to various consequences. We call on the academic community to recognize this emerging issue and develop effective evaluation and mitigation methods to uphold AI security and fairness.

The Invisible Hand: Unveiling Provider Bias in Large Language Models for Code Generation

Language detoxification involves removing toxicity from offensive language. While a neutral-toxic paired dataset provides a straightforward approach for training detoxification models, creating such datasets presents several challenges: i) the need for human annotation to build paired data, and ii) the rapid evolution of offensive terms, rendering static datasets quickly outdated. To tackle these challenges, we introduce an automated paired data generation pipeline, called K/DA. This pipeline is designed to generate offensive language with implicit offensiveness and trend-aligned slang, making the resulting dataset suitable for detoxification model training. We demonstrate that the dataset generated by K/DA exhibits high pair consistency and greater implicit offensiveness compared to existing Korean datasets, and also demonstrates applicability to other languages. Furthermore, it enables effective training of a high-performing detoxification model with simple instruction fine-tuning.

K/DA: Automated Data Generation Pipeline for Detoxifying Implicitly Offensive Language in Korean

Natural Language Processing tasks that aim to infer an author's private states, e.g., emotions and opinions, from their written text, typically rely on datasets annotated by third-party annotators. However, the assumption that third-party annotators can accurately capture authors' private states remains largely unexamined. In this study, we present human subjects experiments on emotion recognition tasks that directly compare third-party annotations with first-party (author-provided) emotion labels. Our findings reveal significant limitations in third-party annotations—whether provided by human annotators or large language models (LLMs)—in faithfully representing authors' private states. However, LLMs outperform human annotators nearly across the board. We further explore methods to improve third-party annotation quality. We find that demographic similarity between first-party authors and third-party human annotators enhances annotation performance. While incorporating first-party demographic information into prompts leads to a marginal but statistically significant improvement in LLMs' performance. We introduce a framework for evaluating the limitations of third-party annotations and call for refined annotation practices to accurately represent and model authors' private states.

Can third-parties read our emotions?

Text-to-speech (TTS) systems have seen significant advancements in recent years, driven by improvements in deep learning and neural network architectures. Viewing the output speech as a data distribution, previous approaches often employ traditional speech representations, such as waveforms or spectrograms, within the Flow Matching framework. However, these methods have limitations, including overlooking various speech attributes and incurring high computational costs due to additional constraints introduced during training. To address these challenges, we introduce OZSpeech, the first TTS method to explore optimal transport conditional flow matching with one-step sampling and a learned prior as the condition, effectively disregarding preceding states and reducing the number of sampling steps. Our approach operates on disentangled, factorized components of speech in token format, enabling accurate modeling of each speech attribute, which enhances the TTS system's ability to precisely clone the prompt speech. Experimental results show that our method achieves promising performance over existing methods in content accuracy, naturalness, prosody generation, and speaker style preservation. Audio samples are available at our demo page https://ozspeech.github.io/OZSpeech_Web/.

OZSpeech: One-step Zero-shot Speech Synthesis with Learned-Prior-Conditioned Flow Matching

Dialogue systems for mental health counseling aim to alleviate client distress and assist individuals in navigating personal challenges. Developing effective conversational agents for psychotherapy requires access to high-quality, real-world, long-term client-counselor interaction data, which is difficult to obtain due to privacy concerns. Although removing personally identifiable information is feasible, this process is labor-intensive. To address these challenges, we propose a novel privacy-preserving data reconstruction method that reconstructs real-world client-counselor dialogues while mitigating privacy concerns. We apply the RMRR (Retrieve, Mask, Reconstruct, Refine) method, which facilitates the creation of the privacy-preserving PsyDial dataset, with an average of 37.8 turns per dialogue. Extensive analysis demonstrates that PsyDial effectively reduces privacy risks while maintaining dialogue diversity and conversational exchange. To fairly and reliably evaluate the performance of models fine-tuned on our dataset, we manually collect 101 dialogues from professional counseling books. Experimental results show that models fine-tuned on PsyDial achieve improved psychological counseling performance, outperforming various baseline models. A user study involving counseling experts further reveals that our LLM-based counselor provides higher-quality responses. Code, data, and models are available at https://github.com/qiuhuachuan/PsyDial, serving as valuable resources for future advancements in AI psychotherapy.

PsyDial: A Large-scale Long-term Conversational Dataset for Mental Health Support

Goal-oriented proactive dialogue systems are designed to guide user conversations seamlessly towards specific objectives by planning a goal-oriented path. However, previous research has focused predominantly on optimizing these paths while neglecting the inconsistencies that may arise between generated responses and dialogue contexts, including user profiles, dialogue history, domain knowledge, and subgoals. To address this issue, we introduce a model-agnostic two-stage Consistency Reflection and Correction (CRC) framework. Specifically, in the consistency reflection stage, the model is prompted to reflect on the discrepancies between generated responses and dialogue contexts, identifying inconsistencies and suggesting possible corrections. In the consistency correction stage, the model generates responses that are more consistent with the dialogue context based on these reflection results. We conducted experiments on various model architectures with different parameter sizes, including encoder-decoder models (BART, T5) and decoder-only models (GPT-2, DialoGPT, Phi3, Mistral and LLaMA3), and the experimental results on three datasets demonstrate that our CRC framework significantly improves the consistency between generated responses and dialogue contexts.

Enhancing Goal-oriented Proactive Dialogue Systems via Consistency Reflection and Correction

Fine-tuning pre-trained Large Language Models (LLMs) for specialized tasks incurs substantial computational and data costs. While model merging offers a training-free solution to integrate multiple task-specific models, existing methods suffer from safety-utility conflicts where enhanced general capabilities degrade safety safeguards. 
We identify two root causes: \textbf{neuron misidentification} due to simplistic parameter magnitude-based selection, and \textbf{cross-task neuron interference} during merging.
To address these challenges, we propose \textbf{LED-Merging}, a three-stage framework that \textbf{L}ocates task-specific neurons via gradient-based attribution, dynamically \textbf{E}lects critical neurons through multi-model importance fusion, and \textbf{D}isjoints conflicting updates through parameter isolation.
Extensive experiments on Llama-3-8B, Mistral-7B, and Llama2-13B demonstrate that LED-Merging effectively reduces harmful response rates, showing a 31.4\% decrease on Llama-3-8B-Instruct on HarmBench, while simultaneously preserving 95\% of utility performance, such as achieving 52.39\% accuracy on GSM8K.
LED-Merging resolves safety-utility conflicts and provides a lightweight, training-free paradigm for constructing reliable multi-task LLMs.
Code is available at https://github.com/MqLeet/LED-Merging

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Substance over Style: Evaluating Proactive Conversational Coaching Agents

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